sunday breakfast here is really nice. a couple times a month we get up early, sit on their lovely patio and enjoy a lazy breakfast. this location has plenty of tables and chairs outside that are comfy and sturdy. he always enjoys the waffle, which is always served with lots of fresh strawberries that i pilfer. i like the eggs, toast, fruit and bacon (bacon is redistributed to his plate). the bread they use for toast is always awesome ... they call it leven bread, but i think it tastes like sourdough. the fruit portion is a bit small and full of melon, but enjoyable and fresh. portions are neither too big nor too small. staffers are helpful and friendly. all around a really good, consistent breakfast spot. read more

I really do like the food here, but every time I come in they mess up my order. Today I went in and ordered broccoli cheddar soup with a bread bowl. When my food arrived it wasn't in a bread bowl and of course there was no spoon. I told the server I had ordered a bread bowl and he looked at the receipt. Apparently it had been typed in wrong. He went to ask a manager if he could get it to me in a bread bowl, they demanded that I pay the extra two dollars. I would gladly have paid it if they had asked up front. A company who values their customers would own up to their own mistakes and take care of them. I am very disappointed. Horrible place. read more

So this review is not for the food but for the customer service. Today I went in during lunch and of course there was a long line for lunch. There was someone taking orders for sandwiches and soups and when we got up to him, no greeting just 'What can I get for you'. We wanted a smoothie and a muffin so we were directed to another line. After waiting in a second line it's finally our turn to order and the girl at the register just stares at us. No hello, no what can I get for you, nothing. So I order and iced coffee and a muffin. She throws the cup up on the counter and goes and grabs my muffin. I then ask her where do I go to get my ice coffee, she doesn't even look up from the register and just points across the way to a drink station and says $4.58. Ok. Fine. I'm over it that yall aren't in a good mood but the icing on the cake was when I asked another employee who was clearing off a table where the restrooms were. He didn't look up from the table and just pointed to the back of the store ..... Collectively worst customer service I have experienced in a VERY long time. read more

CHECK YOUR FOOD. Someone here needs to be fired and HQ will be notified for REAL changes. Ordered egg bakes commented vegetarian, received something I did not order- one with meat. Manager refunded order ($9.00) and double it ($18.00) but heads should roll. IT was ham, violates many dietary restrictions. read more

I just never really like anything I ever order here? I have been here several times with friends for dinner and lunch, but I just can't get into it? The breakfast quiche and the cookies are pretty good though. read more

My husband and I have a standing Saturday morning date at Panera. It's a great place to sit awhile and catch up with each other after a busy week. Great coffee and good food. read more

By far the best Paradise in Phoenix! I go here multiple times a week and they have the friendliest staff and he food is amazing! My kids love it and so does my wife! read more

My pick up order was short a salad and I didn't discover it until I was home. Luckily, Nick made this right. I appreciate his good customer service and quick response. read more

I've been going to this place for about 4 years (since it was a Paradise Bakery). I would definitely recommend using the app/website for their "Rapid Pickup". It's nice being able to place the exact order online, walk in, pick up your bag without talking to anyone, and walk out. You can literally be in the store less than 20 seconds. Makes it a good option for grabbing food on the way home. I mostly stick to the Southwest Caesar Salad which I highly recommend. Never had a problem with food quality, though other reviews are correct, it definitely gets busy at lunch. read more

What has Happened Here??? I'll make this brief as it isn't worth too much of my time. i've been at this location a number of times since moving into the area almost a year ago. I have also been to other Panera locations in the city. This was Paradise Bakery when I first moved here...now it's Panera. It's always been "okay" and I could count on a certain level of consistency - this time - not so much. I ordered a chicken salad sandwich for take -out recently and frankly had a difficult time locating the chicken salad between the bread. In the past you could hardly contain the amount of chicken salad on the sandwich, there was so much..... There have been changes at Paradise Bakery/Panera - and their parent company. If this is a sample of other changes to come,I'll have to cross Panera off my list of places to visit They need to keep in mind that Cafe Zupa is right around the corner and serves "killer" soups, salads and sandwiches. read more

Excited that Panera opened near me, very disappointed my first visit there! The service was dreadful! I had to laugh because it was so bad! The girl at the counter, I think her name was Sarah, was so irritated by our presence she didn't even look up at us because she was more concerned with picking her nails at the counter! She then snapped at my daughter when she couldn't hear her order! I would've left right then and there but my daughter had been looking forward to a bread bowl of soup all day and I didn't want to disappoint her. Not a single employee greeted us or even cracked a smile the entire time we were there except the guy at the expo counter, he was very nice and handed us our to-go order with a smile! I'll drive to Wildflower on Deer Valley or even go to Panera on the other side of town from now on. It's too bad because I'm only a couple of miles down the road from this location. I'd rather do that then waste my time walking into negative atmosphere..it kills the appetite! read more

like this place but the female server for breakfast has a little attitude and and doesnt seem to notice when the begals are black burnt lol but the male was nice it was my first time there and they need more employees for the morning shift other than that food was tasty read more

Panera is not good, we use to go there with a group for coffee, breakfast or lunch, but now we completely avoid the place and choose a different local place as quality has gone down, and prices have gone up. Brink back Paradise Bakery and offering a cookie with each sandwich. I don't want chips, and apple or more bread as a side, I want a cookie. read more

like the food and the better for you choices BUT it is over-priced for what you get.

I was in your store this morning, 3/17 and wanted to order breakfast. I had just picked my dog up and did not want to leave him in the car, as it gets very hot very quick. I was told by the manager that only service dogs are allowed in the restaurant, which I completely understand. I had asked her, the manager, who was EXTREMELY rude and unprofessional, if she could take my order outside so I do not disrupt business. She proceeded to tell me no and that me having my 12 pound dog prevented me from being able to order or purchase anything. At this point, I was genuinely almost BEGGING her to "let" me spend my money at her business and she was refusing. I truly understand the no dog policy and that is not my issue or concern. It was her complete lack of respect for a PAYING customer and how incredibly rude she was towards me. I hope that she does not treat your employees this way, as I can only imagine what type of moral this restaurant would have. I will make sure to tell everyone, on every platform I can, how disgusting she treated me and not to spend their hard earned money on a place that A. doesn't deserve it, B. are overpriced anyways and C. clearly doesn't care. I'm impressed (and deplored at the same time) that this business is doing so well that not only can they turn away customers, they can do it in the most grossly unprofessional and ill-mannered way possible. Your competition now surpasses you in every aspect and after this atrocious incident I will gladly pass 100 Paradise Bakeries (especially the one at Norterra) on my way to any one of your competitors to avoid ever being treated like this again. read more

This is the closest paradise bakery to house and have been here many times. There are only a couple of the employees who are nice the rest are just there for a paycheck. It doesn't matter what time of day you go in or how many people are in line you will wait because the service is awful! There have been times I have been there and employees have just left their stations and none of their employees have a clue where they are. My son wanted a cookie cake for his birthday I called and spoke with a manager who confirmed what it was supposed to say and the colors. I arrived at the scheduled pick up time and the cake was not ready because they didn't know what to write on it. Are you kidding? When I am spending so much on a salad it should at least be full of lettuce but that is never the case. The blonde manager is a joke and can't control anything and never has a clue of what's going on. If the one at 67th Ave and the 101 wasn't so far I would go there. They are always nicer and on top of their game! read more

I was in this cafe with a friend to discuss business, I wanted a chicken-vegetable soup I saw online, as much as the cashier tried she wasn't able to identify my choice and out of frustration I decided I wasn't going to eat again but just went ahead with our business meeting. Luckily my guest was able to make a choice. Her food was served by the shift supervisor who asked if that is all we wanted. I explained what happened and he first of all apologized and took my order. Not long after he brought my soup which I really enjoyed but wait that wasn't all, the most interesting part was yet to come, he wasn't taking any payment for the order, he offered the food free, making it up for the misunderstanding with the cashier. I couldn't believe it but that art of courtesy made my day. The most profound thing from a team leader is worth mentioning and is commendable. Hey Terran (sorry if I couldn't make out the name) you are doing a wonderful job, keep it up, all my friends will hear this. Thank you and your team. read more

Haven't gone to this Panera Bread location since it took over Paradise Bakery. I really liked Paradise Bakery, but Panera Bread not so much. The selection was not as much and you didn't get to select what went into the salads. I like certain things in my salad and watching it made it front of me was one of the perks. Panera has everything hidden behind walls. Food was expensive, similar to Paradise Bakery, but I did like Paradise Bakery's food better. All in all, not a place I will visit regularly. read more

After hearing about the take over coming from Panera I was upset with all of the changes especially how Panera's allows salads to be made without gloves. I was very impressed that after speaking with the owner how he took it upon himself to force his employees to wear gloves. Very appreciated! read more

Ordered two grilled cheese sandwiches. I think they've just quit trying. Dry, cold, colorless, tasteless. I felt sad for the restaurant.

It's sad to think that Paradise Bakery think they are an upscale version of Panera Bread Co. Esp since that Panera owns 51% of Paradise. I'll take a "Bread Co" any day -- It started in St Louis and that's what all the natives call it - Bread Co. The bagels are much better, the bread is much better and so are all of the little extras that Panera offers. While I do like Paradise for some things, Panera hands down beats them on quality and menu choices -- ok ok the cookies Paradise wins but that's about all. But I'll still visit Paradise since they is nothing else even close in AZ to Bread Co. read more

This paradise bakery had the worst service I've ever had. I'm a regular at other locations and I've never been so disappointed. There was a complication with my food and the managers were completely rude and even though they gave me a new plate, they never apologized for the problem and they lady had an attitude with me the whole time. I will never return to this location. read more

Tried the cinnamon crunch bagel, super tasty and crunchy! Reminded me of Einstein's bagels, but better. The staff was friendly as well! My coffee was a little too much on the sweet side, but nothing to cause a fuss over. I'd come back! read more

We ordered breakfast on a Sunday morning and sat at our table for 20 minutes without good being delivered. We went up to check on it and they told us they were done serving breakfast and had thrown everything away. They offered lunch instead but we were in the mood for breakfast so we asked for a refund and left. read more

We come here often and this was the worst experience. They didn't have the soup advertised as it was still frozen and not ready, my sandwich was ice cold in the middle while the outside hot and when the manager returned with my microwaved sandwich, his half-hearted, "Sorry" while walking away left a worse taste in my mouth than the food. We will never come back to this location again. read more

staff got order wrong. wasnt able to ring up a chicken sandwich. took over five minutes to make mac n chees. unorganized and manager is bkue shirt was rude and seemed to have attitude. wiol not be returning. food was nasty and dry. read more

They advertise " clean food" which to me means healthy ingredients prepared in a healthy way and it seems to be true here. The soup and salad were very good. I rated this restaurant down, however, because the tables outside were filthy. Dishes had not been picked up on 5 tables and none of the available tables had been wiped down. When we complained they told me it had been a very busy day....but it wasn't busy then around 6 pm. Someone finally picked up all the dishes but never cleaned the tables. What I observed was young employees mostly talking to one another rather than working. When we got our food, he apologized that our soup was in a to-go card-board container rather than a ceramic bowl, because they were "out of" real bowls. I think that really meant no one had washed them. We speculated that this company may be reducing the number of employees now that everyone is making $10/hour & the employees don't care about tips anymore, so they do as little as possible. read more

I am very disappointed with the service I received at Paradise Bakery today and especially the service I received by Nadil the general manager at the Norterra location. My order was prepared wrong twice. The first time I picked up my order they did not include the soup I had ordered and included the wrong sandwich. I immediately called over and reported the issue. I was told the order was going to be redone correctly and there would be a free meal for the next visit. The second time I went to pick up my order Nadil, the general manager, was very rude and said "I do not do free meals" when the free meal that was promised was mentioned to him and AGAIN the wrong sandwich was prepared and placed in my bag. I am a frequent customer at this location as it is close to my work but I was very disappointed with the service I received today and for that reason I will not be returning to this location any longer. read more