This branch made an improvement over the years. Kiosk optional ordering as soon as you enter through the main entrance or if you decide to order from an actual human there's someone there at the counter. Service was fast and friendly. Had brunch with my girlfriend and best friend after Kean University tour. Everything was tasty and the salad was fresh. We all enjoyed our food and left full. I had to pack my sandwich to go lol. I pointed out to the staff that the dark roast needed to be refilled and the half and half milk and they kindly refilled it. Will definitely come here again. I recommend the Green Goddess salad & papaya green tea with a splash of lemonade so good read more

Panera Bread - Salad Near Me - Union, New Jersey

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First time ever trying their sandwiches and I must say I can't believe I lived under a rock for so long their sandwiches taste so good especially the hot ones. I'm not usually a big fan of hot sandwiches but this chicken bacon ranch is definitely my new go to I'll be a New fan of Panera from here on out. The service was efficient and the ambience was amazing. Perfect to chill. read more

Omg they added water to the broccoli cheddar I guess they were running low. My ordered delivery with no spoon I guess they thought I was going to drink it because they watered it up. The drink was missing Horrible service read more

Panera Bread - Salad Near Me - Union, New Jersey

I have to agree with other reviews. My experience at this Panera was pretty lackluster. I ordered a half cesar salad and broccoli cheddar soup with a baguette. The cesar salad came topped with chicken (not what I ordered) and the croutons were incredibly hard. After biting into one I felt like I nearly could have chipped a tooth. The baguette that came with my soup was also hard and stale -- super disappointing. My iced coffee was also a let down. It was super watered down with way too much milk and tasted like anything but coffee. I swung by the bathroom on the way out and it was also unkempt with no toilet paper. The redeeming quality here is the interior -- you can tell that the space is newly redone, and it's certainly one of the most modern Paneras that I have seen. Unfortunately, I don't see myself returning because of the low quality of the food and coffee. read more

Panera Bread - Chicken Cesar - Salad Near Me - Union, New Jersey

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I hate when places screw up orders. I paid over $15 for a Green Goddess Caprese Melt in which I paid extra to have chicken on it. Bottom line...no chicken and an ugly sandwich. This place started off good but lately the workers don't care and their (lack of) work shows it. read more

Panera Bread - Receipt - Salad Near Me - Union, New Jersey

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I usually always get the same "you pick 2" combo and have no complaints about my soup and sandwich! But EVERY thing I have bought from the bakery; cookie, brownie, pastry especially in the past week has tasted old. It all has been stale and dry read more

Good service friendly staff store has made a 360 change Bathroom are clean and Dining room as well read more

I specifically order well done to the app . This is this disgusting I understand that this is a franchise but I think that we customers deserve something more decent for our money read more

Panera Bread - disgusting - Salad Near Me - Union, New Jersey

What is this? $13 for a shot of soup and bread?? Panera bread needs to step up there training skills. read more

Panera Bread - Nothing???? - Salad Near Me - Union, New Jersey

Great tasting turkey and cheese sandwich and brownie!!!! The potato soup was cold...not even lukewarm upon delivery.

I would have thought that this place being so brand new would be a lil but better than my experiences My name issue is that this place is frequently " out of stock" on items - either the soup I want or a sandwich or there are no bagguettes. Kind of disappointing . read more

Worst Panera bread I've been to. I have been looking forward to trying their French onion soup for a while now but it's always sold out for the day by time I get to order it. Today , I finally got the chance to try it and I was pretty excited to try and I paid for extra cheese. Not only was there no cheese at all, but no croutons either... in a French onion soup. Seriously? Grilled cheese was sloppy but what's new. I'd rather drive to the one on rt 22 than to order from here again. read more

Panera Bread - Salad Near Me - Union, New Jersey

My aunt placed a mobile order while I was at the chipotle in the same parking lot, when I got home there was a missing smoothie and there was a sandwich. Took me 40 mins to get another sandwich after driving back up there. Never got a smoothie replacement so I just left with the sandwich. Beautiful places but maybe under staffed at that location . read more

They forgot my sandwich for a rapid pick up order, it was a sandwich how do you forget a main meal of the order

The location is nice but the food is pretty standard. I've never sat down to eat, I've only done take out. I wish they were consistent with the orders. One time they gave me bread instead of an apple. I noticed this before I left and spoke to staff. They gave me the apple, no big deal. The last time I was there I wasn't given a pickle with my sandwich but it was too late I was already home when I noticed. It's the little things that they need to be more mindful and aware of. I hope it improves because this location is close and convenient. read more

Literally every time I order from here my order is wrong in some sort of way. It's truly a weird phenomenon. It's the jankiest Panera I've ever been to. read more

Panera Bread - Salad - Salad Near Me - Union, New Jersey

horrible service the wait is about 1 hour for any order. Who ever the managers is they don't care read more

If you're willing to wait for your food longer than a sit down then you've come to the right place. Don't let looks deceive you, it's very nice inside but a logistical nightmare. It took about 30 mins to get an order that should've been done in 5-7 mins MAX. Couldn't even justify that they were busy because they were not and you had people waiting for smoothies for 15 mins or more. I'm not sure if it's the lack of training of the staff but I've seen icebergs that move faster. After you get your food you can't even enjoy it because of how long you had to wait for it. I came in for breakfast and got my food closer to lunch. This is the second time coming here and it's the same story. read more

This place is incredibly slow. The ordering app will say an order will take 5 to 10 minutes and then you're waiting for 40. I couldn't tell you how many times I've paid for extras on my salad only to to have them missing or them not add the extra I paid for. Be sure to check your bag before you pull off!! read more

Nice new location. Will be popular as it's across the street from Kean University. Nice ambiance with outdoor seating and the typical over-priced food and sloppily made sandwiches I've experienced at other locations, IMHO. Folks seem to love Panera but I'm hard-pressed to spend my money here! read more

Panera Bread - Salad Near Me - Union, New Jersey

Was very interested in their pizza, since the amount of advertising they have done, but very disappointed- just tried the margherita but the sauce was mediocre. The Buffalo chicken sandwich I also ordered was tiny and missing the side of chips All in all not a repeatable experience read more

I usually hate to leave bad reviews but, this one just had to be said. I ordered for "rapid" pickup online through their app and went inside when my order said it would be ready.. stood around and waited for 30 MINUTES. i only ordered TWO salads, there were 5 people working the shift and not one of them came up to me to ask what my order was or what I was waiting for. I'm incredibly disappointed because I really love their salads but, unfortunately it's not worth the bad customer service. read more

Panera Bread - Salad Near Me - Union, New Jersey

I've frequented this location several times and had pleasurable experiences. Unfortunately, at my previous visit there were a few items from my order that were made wrong and were not fresh. I reached out to the manager and he promised to comp my next order. I forgot about the comp and decided to place another order today that totaled $75. However, once I made it home to my family for dinner, I checked my order only to find that 5 items were missing, I received the wrong item, and another item wasn't complete as ordered. I find this to be a pattern and clearly a quality control issue. I hope whoever is in leadership will identify the disconnect and correct it. read more

The Panera at union happens to be my favorite place friendly and courtesy is what they give as service and gratitude experience managers try to make me welcome and always attentive Elvis satisfied customer read more

Beautiful facility, absolutely ridiculously bad staff. NEVER gotten my order right. This morning: 2 different bagels, one with cream cheese, one with butter. Nope. Doubled up on the bagel with cream cheese. The other bagel was nowhere to be found. The place was empty...there was ONE table full, no other orders on the Pick Up board, and yet, the staff could not distinguish between two different bagels with two different toppings, had no one checking orders - but her eye lashes looked amazing! Are you kidding me? Done with this location. Back to Clark location - forever. Worth the extra 10 minutes for the right order and pleasant staff. Buh bye Felicia read more

Staff is terrible. I order 1 piece of bread online. Arrived 20 minutes after ordering. Order was supposed to be ready 5 minutes before I arrived. Waited another 10-15 minutes. Had to wait in line just to ask the guy for my order (which still wasn't even ready). Took a piece of bread from behind the glass, offered no apology or any kind of acknowledgement. read more

Totally rude messed up my order on purpose would not recommend whatsoever another messed up establishment. Asked for no onions and cheese on my sandwich and after I sent it back for them to remake it, they still gave it to me with onions but with no cheese this time. Still wrong. I couldn't eat on my date when I was there because I had to have them remake it. I checked it back home and it was still wrong. Complete fail. Apparently did not wanna give me the right sandwich so rude. read more

This restaurant is not careful with vegetarians orders. There is obvious cross contamination going on during food preparation. Avoid this location and Panera. I could have gotten sick. read more

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I started ordering my bread from here because we love fresh baked bread and the price was on par for what you would get in the grocery store for shelf stable bread. Please explain how the bread shrunk down to half the size but still the same price. Also, how are you going to make a sandwich for an adult with this size bread? They are definitely either skimping on the bread. read more

Panera Bread - Sourdough bread - Salad Near Me - Union, New Jersey

One person on the register at 12:42 on a Sunday. I live close by and this place has a big problem with customer service. And just went to get coffee and the dark roast is empty. THIS PLACE IS A MESS!!!! read more

Panera Bread - Salad Near Me - Union, New Jersey

The staff is always very friendly and thanks to Naz amd tyrone i was able to have a satisfying stay here at panera . Amazing to be able to come everyday and a cheerful staff always greet me . read more

internet is trash lately as it doesn't connect and service could be better, since the pos system is down. sometimes you are waiting on the cash register person when you are ready to order read more

Guess they just weren't in the mood to assemble the sandwich properly that day. Just threw a hard, huge piece of avocado on top of my sandwich and had the chicken and cheese all over the place. It was spewing out and overall a mess. Definitely a let down. read more

Panera Bread - Frontera Chicken Panini - Salad Near Me - Union, New Jersey

I work right next door so I go here more then I would like, I love Panera bread but this location is terrible. Not once has my order been right, what ever I order I do it 40 minutes before my lunch. There's just not enough staff for this busy location. read more

AMAZING COSTUMER SERVICE!!! the food was spectacular i have never had a sandwich that good from panera. Anyone in the area should come give a lot of tips. the employees make you feel so comfortable and heard!!! read more

The service is amazing. All the workers are so nice and the food is to die for. They even gave me a free sandwich for my friend and me. It is such a clean and quite place to get some lunch! read more

There seems to be no quality control at this Panera Bread. I have ordered 3 times and the food is just bad. Salad was soggy due an overdose of pickled onions, never a fresh side of baguette, always stale, chipotle sandwich was not only soggy but missing ingredients. I will never order from there again. read more

Oh I want to say the manager Dominique by far the most professional, friendly sweet lady I called in today, November 22, 2022, because I placed an order through the Panera app and my food was not delivered. I never received it and she went above and beyond to take care of me And I just wanted to write this note of appreciation. I truly am thankful for Dominique ! I expressed I'm pregnant and ordered Panera because that is what i was craving and she really did a wonderful job making sure i received my meal. She even left a cute little note which made me tear up (I'd say because of my hormones) but you don't get kind caring people like her these days so once again. I thank you ! Ana P. read more

Just leaving this location after waiting for my to-go order. One of the staff, female w/brownish hair/black hoodie is standing there in plain site no gloves, scratches her head, then her face and neck, I'm looking at as she's doing this and the look she's giving me "what are you looking at!" The young lady giving out the order is in front of the station and I asked her what was the young lady's role and told her what I witness. She said she was a barista, she just preparing drinks. I stated thats not cool are the the supervisor and she answered yes. She turned to the young lady and motioned to go wash her hands. The young rolled her eyes with a smirk on her face to leave the station and returned. Why have an attitude if you're standing in PLAIN SITE working with eatable:drinkables with careless conduct. Come on...protocol, policy, protection people! read more

It's unfortunate that this location is right across from the University that I attend, because everybody piles into this building and there are just not enough workers to handle all of the orders. I once ordered a simple cup of soup, and it took them over an hour to fulfill the order. Speaking to a manager or someone who can help is out of the question. On top of the short staff, their attitude towards the customers are immature and the appeal of this brand new location has plopped significantly. read more