This is my new favorite stop for bagels. Everyone is so friendly, service fast and the bagels great.

Love coming here! Food is great, customer service is great not to mention how clean the inside of the place is! Really love the freshness of the food and how fast I get my food after ordering! Panera is where is at! read more

The cashier at this Panera gave my father who is nearly blind a hard time for not having his order ready and asking about the menu (when he can't read the menu) and then proceeded to get his order wrong. read more

My wife and I went there for the first time in months. The reason we haven't been back was during our last visit, the tables and restaurant was dirty. This time the same. We walked in around 7 pm, many tables had empty plates and bowls. Napkins on the floor. It hasn't changed. I don't know why anyone visits this dump anymore? This place was once clean and represented a nice place, now it's filthy. We left after standing in line and saw the conditions. read more

I usually don't have bad experiences at this location, but the past two visits were annoying. I work nearby & order ahead since I only have a 30 minute lunch break. I've done rapid order before & you get to pick the time your food should be ready. Both times recently I have to stand & wait while the workers goof off. What's the point of selecting a time for rapid order if it's not going to be ready in time? read more

IF I COULD GIVE THEM ZERO STARS I WOULD!!!! Worst customer service I have ever experienced. First of all every time I go in to this Vacaville Panera store its always a mess and unfriendly employees who look miserable and stare at you in disgust. But even though they don't know how to train their employees in customer service, I still enjoy the food. So since their employees look like they can't stand life or get it together I usually just rather deal with their rapid pick up. I had my sister pick it up on her way home from the store. AFTER OVER AND HOUR OF WAITING, they tell my sister the order never showed up online...... so I call and ask what the heck is going on?? First of all, they were rude like expected, then the manager gets on the phone and says "what's up". Like seriously? You speak to customers with your unprofessional word track then he continued to pretty much blame me for not calling in to let them know it was a big order. Oh I'm sorry that you guys guarantee my food would be done by a certain time then tell my sister it was never found. How is that my issue? How unprofessional can you be to not even recognize that my sister has been waiting then not ask her if she has been assisted? Then he continued to tell me how I can prevent this from happening the next time. ARE YOU FREAKING KIDDING ME!? How are you going to prevent this from happening the next time. I'll be sure to call whoever I need to make sure no one goes through horrible service of Panera in Vacaville. I'm gonna show you "what's up" read more

TLDR: There's lots of Panera's, but there's only one like this. If you need reliable breakfast/lunch catering in the area, look no further. I place orders for my company from here on average once a week basis, but sometimes as often as daily. Of all the places we order from, Panera is by far the most reliable, and my primary go-to for most of our meeting catering requests. Whether it's breakfast or lunch (or both), the food is consistently high quality, they are ALWAYS on time (even with last minute orders, though I do usually try to give them at least 24hrs advance notice), they proactively communicate with any questions or updates, the price point is favorable to our management team, and Lynnae and her team always provide exceptional customer service. Most recently, while overwhelmed with an onslaught of tasks on a Friday evening, I also had to place a breakdast order for Monday morning. In my haste, I did not select the correct day or time for delivery (breakfast on a Friday night sounds great but not for a corporation...). However, Lynnae -knowing me and my company well over the years- put two and two together and realized I probably meant Monday morning. I was obviously unreachable by work phone over the weekend, and I came into work with several voicemails from the Panera team trying to get my confirmation on delivery time. Luckily, I got a call from Lynnae right then who confirmed my breakfast order for today and was able to get it to the office in about 15min! Our new hires were well-fed this morning due to Lynnae and her rockstar team saving me from my own mistake. Needless to say, i feel comfortable giving them my personal cell moving forward! Thank you all for being awesome!! read more

I went in today and will never go again. The manager used his hands to push down trash in the can with no gloves, walked around picking up trash then to the food counter where he started touching plates. I spoke with him that I was disgusted about food handling because he was not the only one that didn't wash their hands. I was the third to complain today any it and he told me that he didn't touch the food only the receipt on the food...i said it was unacceptable food handling and that I would be making a corporate complaint. Do you want someone touching trash them your sandwhich...im beyond grossed out read more

The service was outstanding and the prices were great. The sandwich was what a person would expect from a sandwich - nothing really spectacular. The scones, on the other hand, were amazing. read more

Cashier was wearing gloves, handling money, and getting pastries into bags, using gloved hands, without ever changing gloves or hand washing. I asked to speak to a manager and that never happened. I wrote an email to corporate and never got a reply. read more

I'm a frequent visitor to this location since it's near my job. I head over for a drink fm during my breaks. I ordered my drink, but stood around for the entire duration of my break and still no drink. I had to ask for a refund since the gentleman behind the bar was new and not one team member joined in to assist. I left with no drink, and I don't think I'll be spending my money there again. read more

Customer service is almost always bad here. They are usually woefully understaffed with nobody that resembles a manager in sight. My daughter worked here as and said the manager would hide in the back. I like one of their salads a lot which is why I give 2 stars instead of one. I have been to other panera locations and have had a good experience with customer service so it seems to be this location. Disappointing read more

Yeah...It's Panera Bread. It's going to be pastries, and bread, and soup, salad, sandwiches. Ordering and acquiring your food is always a really super big hassle. There's the ordering line and then the buzzers and that always takes super long, and you are sure that they lost your order. Also, understanding the flipping menu takes a translators. There are different meal options but only some items are compatible with certain comos and meal situations. And there are like 4 different sandwich lists. I really still don't get it and I feel like an idiot every time I order. Oh well. As far as the food goes, it really is pretty good for a chain. I would pick Panera over most chain options. My husband likes it too. I would do 3.5 stars if I could, but since I can't and because the food is generally good, I rounded up, even though I experience ordering trauma pretty much every time. Oh well. Hopefully other people have better experiences. read more

The food gets 5 stars, the service gets one. Food, is the usual Panera bread quality... Mac and cheese is to die for. The service was lacking a lot this trip in. We walked in, and saw 4 people working behind the counter, not a one even looked at us for 3-4 minutes. (They all were working hard, at least ) After the hubby said something the guy making a smoothie said he would be there in a minute. He took our order and was nice enough. I went to the bathroom, along the way, saw Stacks of plates sitting everywhere! The trash cans had a pile of plates 8 inches high, and quite a few tables had not been bussed. ( when we came in, there were maybe 4 tables of people in the whole place, so it wasn't little they were slammed busy) the restroom was a mess as well!. Toilet paper was out in the stall I used. The paper towel holder was left open. Back at the table waiting for food. It took 15 minutes to get our food. The people who ordered after us were almost done eating when our food came. The server did apologize for the lateness in food. We have come to his location many times before, and have never noticed such dis array before. Kinda disappointing! read more

So I come in at 11 am on a Friday morning and you guys are out of plain bagels? Really. Left without even ordering my coffee or bagel.

Called my order in last week during lunch, drove to panera paid & told my order would be right up. Waited another 20 minutes while the workers would just walk by ignoring all the people waiting. Finally, I went back to the counter and was told my order had just been sitting there ready (hidden back behind the counter where no one can see it even though they have pick up cubbies), No one let me know. Went to the manager on shift, he DISMISSED me, said a fellow worker will take care of me, told me to wait again. After several more minutes I was given a gift paper to come back in on them. Realizing lunch is too busy for them I came back in the evening. Again, calling my order in ahead of time told it would take 15-20 minutes, I am sitting at Panera now at the 45 minute mark still waiting for my 2 salads! If I could give zero stars I would! I have never waited at Boudin even with a store full of people, my salad is ready in 10 minutes there. TERRIBLE CUSTOMER SERVICE read more

nice place for lunch, brunch, and a snack. i've only been here once but i really liked the sandwich i had, soup was yummy too. i'd come here again. there are other things that caught my attention on the menu so i need to try those out too.. only thing that i hate when going to a restaurant is seating yourself. so 3 stars for that. read more

The food is good and service is good. Bad thing is every time I have ordered for pick up they always forget a part of my order.

I love Panera, but the one in Vacaville never seems to meet the standards other stores have set (like the one in Fairfield). The last 5 times I've visited, my order has not been correct. I always order to go. This past order, my soup was cold, my husband's mac and cheese was only half full, and the forgot the pastries we ordered. When we called, no one answered. It was just...disappointing. read more

Food here is always good. A little sad they took pasta off you pick two but it's understandable. Pretty expensive and customer service sucks. The cooks were talking crap the whole time. Oh and one of them burned her woman area (keeping things sensored). Not to mention one of the employees looked at me like I stole her boyfriend. Probably won't go back to this one. read more

Came here for breakfast with my bf and honestly I thought everything was a bit over priced for things that wasn't as delicious as many people have told me it would be. My bf got the steel cut oatmeal for $4 thinking it'd be a good amount but it was served in this tiny cup filled barely half way. The oats seemed like it had been sitting out for a while and was, I guess, "rubbery". I don't have a better way of describing it. The only good thing was that the blueberries were fresh. For me, I got an iced chai latte which I thought was pretty disgusting. It had a really weird smell to it and left an absolutely horrible after taste. I've tried iced chai lattes from quite a few different coffee shops in Vacaville and Davis... Panera was by far the most awful tasting. I feel like $4 for the regular size was too much, but then again, if Starbucks can get away with $4-$6 for a grande, why can't Panera? I also ordered the egg white, avocado, and spinach breakfast sandwich which I thought would be a healthy choice besides the oat meal. I was kind of right...minus the grease that was dripping off my sandwich and seeping through the bag. I couldn't even finish the sandwich because the grease had been soaked through the bread. Were the egg whites really that greasy?? There wasn't as much spinach as I would have liked, but at least there was a suitable about of avocado. There was also a surprise slice of tomato that was hanging out the bottom of the sandwich...I didn't mind too much though, I really do enjoy tomatoes. At least the service was good. The lady who took our order seemed really nice and they were able to get our order to us really quick. read more

I just started eating my meal and am very pleased. Food was very fast and the boy who delivered my food LARRY was very sweet. I can tell he has great customer service skills as he offered to get me a knife and butter for my baguette. Very good employee. I ordered the you pick two . My only disliking was that the girl who took my order did not ask what side i wanted. And they were out of rewards cards so i couldnt sign up for one. Good job panera :) read more

Pretty slow service for a panera, mixed up my order, and the food was barely warm. Luckily just passing through

I'm surprised so many people had a bad experience here. I've had nothing but positive and have probably eaten here two dozen times. No five stars from me though bc I recently learned just howany calories and FAT are in their food! Omg! It has really quashed my Panera eating. No wonder it was so good. Lol. read more

I know you're a chain. I know you're super busy. I have nothing against any of that and as far as I could tell the employees were friendly. But you're a food establishment: could you please have toilet paper and soap, like, ever? I've been here maybe 5 times in the last few years and your bathroom has never been clean. This last time there was brown stuff on the loose roll of toilet paper stacked on top of the dispenser and again no soap. The total lack of interest in any kind of basic hygiene in your bathroom doesn't exactly inspire confidence. read more

Our family likes the variety of breakfast items and the Pick 2 choices for lunch. The freshly baked items are a hit.

Given the options around this Panera, they really need to step their game up. On several occasions, they are completely out their regular menu items. In fact, it would be quicker for them to tell you what they DO have than what they're out of. On one occasion they told us they do not serve breakfast after 10:30 and even refused to sell us a bagel. The bagels were literally sitting on the back wall behind them. On another occasion, I ordered an iced coffee that came with no ice, was room temperature and they did not have cream...anywhere. That's maybe something you should mention when somebody orders a coffee. not to mention the coffee tasted like an ashtray. With Boudin opening shortly, I will never have to visit this god-awful rat pile of a Panera. read more

Worst tuna salad sandwich, sloppily put together. The bread was dented 6 tomato slices falling out of sandwich and so much mayo I could barely taste the tuna. I expect more for an expensive sandwich. read more

my favorite the thai chicken salad !! customer service ok got the wrong sandwich two different times but management made it right !

The past two times I have had a rapid pickup order from here they forgot my bread bowl both times and the first time they were 10 minutes late on my order ! Also this last time I ordered a salad to go with my soup and the salad dressing was a quarter full not even half full so by the time i sat down to eat I had to eat my salad dry! I can see why this panera bread is never busy when I come in. The customer service sucks read more

Food is good and all but the service needs serious work. I'm sitting here waiting for a to go order as one person is preparing food and four workers are standing around bullshitting. Last time I'll come here read more

Just called 8 times today and no one picked up the phone. If you want business, you need to answer your phone.

We went to this Paneras last Friday. They were very busy. We ordered our food and were given a buzzer to put at our table. We were busy chatting, so honestly, we didn't realize much time had gone by. A young man, (now know he's Chris, the manager) came by to check why it was taking so long. He did mention that they'd lost their computer registers. He came back immediatley to say the meal was coming right up, and it did. Two minutes later, he came back to apologize again AND to comp our entire lunch! We SO appreciated that and would recommend anyone going, regardless of that lovely gesture. read more

My husband and I were both given sandwiches without the egg. When we asked them about it they said they were out of egg white. Like that explains why they failed to put egg on both items. They slapped the last remaining egg on my sandwich but had to remake my husbands which took forever. Terrible. read more

Had Panera for the first time and we enjoyed it. We are a big family and don't eat out a lot due to the costs, but we took a family of 7 and each of us were very satisfied with our food and the bill. The cinamon rolls are huge and the two little kids were able to split it. The bread bowls are delish ! read more

The food was horrible you had to add your own condiments and the tomatoes were green. They had no avacado or pepper jack cheese. I use to really enjoy eating here but the last two times were not enjoyable. read more

Love this bread... But buyers beware!!! We placed a bread order a week in advance for a special party and when we went to pick it up they only had one loaf!! They sold our bread, very disappointed with customer service! They offered a discount for next visit?? No next time!! Sorry but you lost a good customer~~ read more

I made a mobile order on Friday at 1:30pm to get picked up at 1:40pm. I got there at 1:35pm and was pleased to see that my order was ready to get picked up, but as soon as I got to work (which was literally 5 minutes away) I opened it to find that my food was ice cold... read more

Excellent service and wonderful fresh oatmeal and veg sanwich

The best salad ever. My favorite is the Greek goddess salad the salad dressing is homemade and it's delicious everything is fresh and I love going to Panera whenever I can get a chance definitely my favorite place. read more