I went in a few days ago and had great service. I went to the register and was helped by Jess with my order. She was an absolute angel and I felt very welcome. Food came out quickly and was very tasty. Dining room was also very clean despite the crowd of people. Would 100% recommend and come back again. read more

Only ever ordered takeout here- pretty good, solid service. Sometimes takes longer than anticipated though so order online. Pretty clean space and lots of seating if you have kids or wanted to go to work. read more

The young lady who took my order was very friendly- eye contact and talked with me. I ordered the pecan danish who was fresh and yummy . I had a hot green tea and made it myself. The restaurant was clean and warm inside. read more

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My cuz & me were on our way to a Foxwoods show. We were in the mood for Panera bread & it was kind of close by. We wanted something fast (so we thought) b/c we didn't have much time. I ordered a you pick two. I picked a southwest chicken ranch salad. I skipped the ranch & swapped it for balsamic vinaigrette on the side. I like putting my own dressing on my salad. The 2nd pick was their famous cheese broccoli soup. I went to the bathroom real quick after ordering. The bathroom wasn't in the best shape. I came out & looked @ the order screen. There were about 10-12 orders in front of me & it wasn't moving. I was losing it a bit b/c I had a show in 50 mins(we were about 20 mins. away). I wanted to get a refund but my cuz didn't. She wanted to wait b/c she hadn't ate dinner. We waited about 30-35 mins. For our order. I was beyond pissed. Another 25 mins. To eat. Yeah I def made it to the show late & I wasn't a happy camper. I think this is the only Panera near by b/c it was super busy. I've never seen a Panera that busy. It was chaotic. Not to mention all of the dine in dishes piled up near the trash. The only good thing was the food. They were a little cheap w/ the amount of soup they gave us though. I hardly interacted w/ the employees b/c you order on the screen & pick up @ the order area. read more

Panera Bread - Sandwiches Near Me - Waterford, Connecticut

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Couple times I've visited and been told they were out of bread. Today went in to see if I could purchase plain croissants and was told no by management. So it seems that even if they do have the bread there they don't wanna sell it to you. read more

We came here on a Friday afternoon. We ordered a Brocoli Cheddar Soup Boel with an Apple. It hit the spot! read more

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Replace the romaine in your salads a healthy leafy green. Do a better job of dressing the greens, mine looked like it was dumped. Be more polite to your customers read more

The Gentlemen taking orders was less than helpful. Looking to have my sandwich on bread, not a roll... he was almost rude about it. Additionally the price of the food is way too high! $18.00 - yikes! read more

Panera Bread - Egg & Bacon Sandwich & Oatmeal. - Sandwiches Near Me - Waterford, Connecticut

My mom after working went to go get Panera Bread to go pick up a sandwich and 2 salads. There was only 2 workers and my mom had to wait 20 minutes for 2 salads and a half sandwich. The lady behind the counter checked our order. When my mom got home the half sandwich wasn't what she ordered and we didn't get any bread. read more

I got a grilled cheese and I was SICK to my stomach . I was overwhelmed by how much cheese there was. The only part I like about it was the crust... once I ripped of the monstrosity of cheese off the sides. Ther chips they have me were burnt. I went with a group of friends and 2 of my friends got the same thing (Mac and cheese and soup) one of my friends were given barely any mac and cheese and their soup bowl was over flowing. My other friend got no soup and lots of Mac and cheese very unfair. My friend got a salad and asked for extra croutons. She got about 7 croutons... My bread was cold and hard. Not how I wanted my bread. The person working to front desk was so rude . Me and my friends walked up and no one was there. We waited about a good 10 minutes and no one ever showed up. Once a different customer showed up the worker walked right up and helped him. Rude much ?!?!?!?!?!?!?!?! We asked for help and he rolled his eyes and didn't do ANYTHING to help. Food was very delicious though! read more

The portion of this was pretty filling for it being Panera. Dipping the sandwich in the soup was also seclusion. The atmosphere was alright; I did get a little bit of work done with my laptop. The service was quick. read more

Panera Bread - Green goddess caprese melt - Sandwiches Near Me - Waterford, Connecticut

My son and I showed up for a quick bite to eat while Christmas shopping. We order Soup and Mac and Cheese, and two fountain drinks, which are self serve. The total came to $28.00. Expensive for soup and Mac and Cheese. My son gets to the foundation drink machine. Pepsi is flat. No one around to fix the machine. The wait for food is very long, but we ordered soup and Mac and cheese so I don't worry. 45 minutes later... Guy dishing out my food isn't wearing a beard net. Gross. Now I'm annoyed that I spent $28 and I waited 45 min for Mac and Cheese and soup. The manager needs to do better. read more

food was good service was very bad. asked server to clean grease table. He wiped the table with a rag that's was kept under the counter with water in the bucket wiped the table one time with this watery rag. I asked him if he could do it again or please give me the spray bottle with the chemical and I'll do it myself. He said he'll come back when he gets a chance. He never did come back. The table was filthy with grease. ambiance was nice. server Jeremiah needs to be retrained , his attitude stinks read more

Two times I pre- ordered online with their app the bakers dozen bagels and both times my order was not prepared. The female manager asked would you like the bagels we have left? Never had this problem at the Groton Panera bread. I guess I'll go out of my way and place future orders there. Another time I was in the store and ordered the rustic sourdough bread. After slicing it for me the manager said we cannot sell it we need it for sandwiches. She said to pre order online. Same manager a total joke. read more

I have been to this Panera location in Waterford CT 3 times over the past month and when ordering a salad they then tell me they are out of baguette bread to go with my order. My question is if you don't have bread and it's in your name perhaps you should consider this restaurant a failure!! Panera Bread read more

Food is ok, typical Panera fare. What I am increasingly noticing is the filth and grime in the seating area. Booth backings specifically. Also the tables are often wobbly and you have to chase your food all over the table. Please, have a work day or hire a cleaning service bc it's pretty gross in there. read more

Hair in my soup....never again will I eat at this disgusting dump. The quality of food and service sure has gone downhill from what it used to be. read more

Great spot you should consider having lunch. Does get very busy in the afternoons especially on Sundays. Bring the kids and come on down!!

Wow, got a chicken salad with about a tablespoon of chicken and a steak with about 2 oz. Of meat. I've been to many Pamela's and never had this issue. Stingy, stingy. This is Scrooge's Panera read more

The Waterford CT location. Severe problems. Fire the managers and get someone who knows how to run a retail food outlet. Seriously. This place is screwed up. Food that makes McDonalds look great. Service that's you ordering your food, you waiting at the cook's counter for your food, for awhile, then you bussing your own plates as you leave. AND they have the cojones to ask for a tip when you order at the counter. Shocking that Panera corporate allows this to happen in one of their stores. read more

Very slow service. Not worth the wait for mediocre food. Staff has a hard time with English as well

I can't say I am a huge fan of Panera Bread, as I am not a fan at all of most fast food or chain restaurants, but when you're in middle-of-nowhere Connecticut and starving, this place will do... It'll do just fine. The creamy tomato soup is actually pretty good, if the Cobb salad had some disturbingly spongy eggs and chicken. The service is organized and friendly, even in a crowding situation. My favorite part is their selection of Republic of Teas, which is nice. Again, this place isn't anything remarkable but it will do in a travelling pinch. read more

Panera Bread - Sandwiches Near Me - Waterford, Connecticut

Usually really like Panera, but paid for a half Fuji salad and got this skimpy rotten bed of greens... actually sad. read more

Panera Bread - Half Fuji apple salad - Sandwiches Near Me - Waterford, Connecticut

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Went to the Waterford location today. My wife ordered a sandwich. We sat at a table and waited for 18 minutes but still her name wasn't called. I proceed to the pickup counter and ask if they had an order for my wife. The girl at the counter said very nicely that it was coming right out. However, the guy also at the counter said that if it was ready he would have called our name. I said the only reason i ask was because we had waited 18 mins. I ask why he felt a need to say that in a very arrogant manner. He told me i was acting like a jerk. I ask his name; he said Fred and he was the general manager. Wow you must be kidding. I told him that was going to report him to his manager. His reply was it won't be the first time like it was a badge of honor. It was clear he didn't have any customer service skills and shouldn't hold any management positions. I know it's hard to find good people today but this guy is a good way to bring down a business. read more

Give us this day our daily Quinoa :: Stopped in for breakfast day after a blizzard and place was empty and quiet almost like a library; albeit a library playing soft Chopin Impromptu with a faux fireplace. Ordered the very new age egg white, avocado, and spinach bagel. To my surprise it was absolutely delicious. The egg white was perfect,with a perfect slab of fresh avocado and topped with fresh steamed spinach. The whole grain bagel was expertly toasted as well and the sandwich didn't fall apart on first bite like many breakfast sandwiches. On the menu was also a "Soufflé ". When I asked what it was the friendly cashier told me it was basically a quiche in a flaky crust. She then put it on my tray and gave me one for free and told me to try it and see how I like it. I thought it was a very nice gesture and when I did try it, a cheese /spinach variety, it was warm, moist and sort of omelettey if that's a word. Total cost = $6.50 with a soda read more

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I work as a doordash delivery driver. I recently went to pick up a customers order for food and an iced coffee and unexpectedly my 12 Yr old son on the way to Panera of Waterford, Ct. When I arrived to pick up the order, the bag was already sealed to go. As I looked at the order I noticed it said dark roast iced coffee with milk. So I asked the girl at the desk about the drink. She told me "The iced coffee was in the container to my left". A customer overhears us and tells me the milk was up front. Kinda confused I put milk, not knowing how much and filled the rest with the iced coffee. I then asked the general manager if this was normal for a courier to fill a customers order and he said to me you make 23 percent and you work for me. Dumbfounded I said excuse me I don't know what you're talking about 23 percent and I work for doordash not panera. All while my son is watching this and is growing concerned. I was embarrassed and enraged. And was told by said general manager to never step foot inside panera again. As we left I said "Don't worry about that it will not happen again". This is not the way to be treated. read more

Honestly guys can yo I ever go wrong with Panera bread! As usual I had my Mediterranean veggie sandwich, baked chips and a ice Carmel latte! Perfect lunch for a Wednesday! And all this for under $13.00! I did I quite about their smoothies however it's not Fresh, they're made from concentrated Juice. But honestly who wants a smoothie, when you can get delicious sandwiches. read more

Panera Bread - Ice caramel latte - Sandwiches Near Me - Waterford, Connecticut

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Normally Panera is my go to spot for lunch. I went to this one yesterday and ordered at the kiosk. It was busy so I waited 20 minutes and received my email and text that My order was ready , I went to the counter and the employee said there was no order for my name. I continued to wait another 15 minutes and went to the cashier to ask about my order she said we are busy still working on it. I waited another 15 minutes and finally said to the first employee I asked are you sure there is no order for my name? She said here's an order is this yours? Why yes yes it was! And it had been sitting there the WHOLE time!!! No apology just threw the bag on the counter and walked away. I will NEVER go to that Panera again. read more

The restaurant is up on a hill from the main road. There is a fair amount of parking in the parking lot. The restaurant was clean and not very busy. The lady behind the counter took the order very pleasantly and efficiently. Ordered the steak sandwich at this location with a tea. The tea is self serve at the back of the restaurant next to the counter where you pick up your order. The sandwich came out in about 5 minutes and was delicious. Good place to go and get come good food. read more

Been here a couple of times recently and both times were great experiences! Had lunch, ordered the Napa Almond Chicken Salad sandwich on white bread. Had a fountain soda, and snickerdoodle cookie. Everything was excellent! The sandwich was great, and the bread was super fresh! The snickerdoodle cookie is amazing! Staff were friendly. Restaurant was clean. Outdoor seating was a nice treat on a warm October day. read more

Panera Bread - Delicious Napa Almond Chicken Salad sandwich on white bread. - Sandwiches Near Me - Waterford, Connecticut

Waited for my mobile ordered coffee for 30 mins for the manager to come over and ask me to leave because I had my 3lb Yorki Poo with me. Unbelievable. Would not recommend mobile ordering here at all. read more

Great food. Me and the wife love it. Staff is awesome, there's someone on the register named Laurie or Lauren. She's very sweet. I come in a lot and she always asks me about my day and is very genuine. This place is clean and the service is fast even on busy days. read more

Vibes hit diff, before I even entered the restaurant I found myself jamming out with a fellow road goer (8.7/10). Food was exactly what I expected out of Panera, a wonderful salad paired with an immaculate broccoli cheddar soup that just slides down the gullet with the perfectly cooked French baguette (9.1/10). The convenience of the iPad ordering during this wuhan flu pandemic is exactly what we need to get through these times (10/10). For a composite score of 9.26666666/10. Wow! Just fantastic stuff. - Bagel critic among other things read more

Food was good as always but the one girl who is always rude and should not be allowed to speak to customers since she has no customer service skills what so ever. I didn't get her name but she had a blue visor on with a star pin on it & a lemon pin & lobster pin on it. Idk what the star meant but hopefully not management position or higher up.. the guy she was working with named Robbie was super friendly and the lady that put my food up was very nice as well. read more

During this Corona virus social distancing I was craving a salad and didn't feel like cooking for a few days, so I wanted to get a cater sized salad. Usually you have to give a few hours notice to put in a catering order. When I called Panera the worker was so nice and had the salad ready in 15 MINUTES! I was so thankful, and the salad was delicious. Great food and amazing service. read more

What has happened at Panera Bread?? Does anyone else notice the quality seems to have fallen. The sandwiches are not as full. When you order a whole sandwich you get two halves that have been made separately. Personally I don't like that. The variety of soups has not evolved. It's the same over and over. They have added a couple new worthwhile salads in the past year but I have to say my expectations for what Panera produces have diminished. The best part of Panera is the quick pick up when you order ahead and prepay and walk in and your food is in the shelf ready to go. Try that service if you haven't yet. It's great. Their crusty bread is consistently delicious but that's where it ends for me. I'm sure it's a food cost or efficiency measure to premake the sandwiches in half portions but they are just not as good that way. read more

The afternoon staff is very pleasant and professional. Especially with older folks asking 100 questions. My three star review is in regards to the morning staff. There is one women in particular who is very short with the customers, rude even. I asked what kind of cream cheese they had, as it had been a while since I've ordered breakfast from Panara. She rolled her eyes and pointed to the board. I work in customer service and a small deli, I would never treat my customers like that. What makes it worse was the supervisor (I believe) was standing right there! That being said, he may have spoken with the employee after I was out of ear shot (which is professional). Food wise I've never really been disappointed. I mean it's pretty much fancy fast food. I would have given 4 stars but the one employee really out me off. read more

Panama bread is always good place to go for a quick lunch sandwich or anything ! Their food is always fresh and soups are excellent too! Never disappointed when we go here!Be sure to try it as you won't be disappointed! read more

I want to first flat out say Panera food is very tasty. My husband and I both enjoy every meal we have ordered. This review is low due to the staff at this location only. Every time and I mean EVERY TIME we eat there the service is painfully slow. It has taken us over 45 minutes to receive our order. The last time I went I thought why not order it online. Try to cut down on the wait time. Got there and they didn't even have my order up yet. I ordered it at 6:00 it still wasn't ready until after 7 pm. By default they never have French baguettes. Ever. Nine times out of ten they will most likely run out of at least two other key ingredients. One time they ran out of two different types of cheese, and tomatoes. I have experience working in the food industry and understand running out of food occasionally or being short staffed occasionally but every single time we visit. That's just too much. We will not be visiting this location for Panera again. read more

Seems like the Panera Era is nearing the end. The prices are higher, the sandwiches seem smaller, and the quality and care is unarguably lower. My sandwich (Roasted Turkey & Avocado BLT) was just slapped together in a toppling pile that was uncontrollable once the toothpick was removed. The turkey and avocado weren't sliced, just huge chunks. The bacon wasn't particularly good and wreaked of being pre-cooked on arrival or old. Carolyn F's 9/26/2014 review stating the same thing was spot-on accurate. Here's what it is supposed to look like https://www.panerabread.com/en-us/menu-categories/sandwiches-panini.html#roasted-turkey-avocado-blt. The level of difference in appearance was akin to fast food advertising vs. reality. Sure it was quick, but I'd rather wait a little longer. Almost $15 for a soda, small sandwich, bag of chips and cookie is not cheap, so if the quality doesn't match I'll go elsewhere. The star of my whole meal was the chocolate chip cookie, though it's odd that I ordered from the display case, and they gave me one from elsewhere that was already in a paper sleeve. I wanted the one that was behind the glass (and more protected). Continually stocking a case is not that hard. I won't be back, at least not to this one. read more