I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

Summit Racing - A Masterclass in Inefficiency…read more I walked into Summit Racing expecting a quick visit. What I got was a full-blown endurance test of patience. It started with a door greeter--clearly physically limited, yet insistent on escorting me to the product instead of just pointing. While I appreciate the effort, that move eliminates any chance I might browse for additional items. I grabbed what I came for and realized I needed one more inexpensive part--about $7. I asked an employee where to find it, and instead of helping, she just pointed to a line of 10 people. So I waited. When I got to the register, the guy behind it was slouched in a chair, resting his head on the counter like he was about to nap. He scanned my product and said it was all set. I asked where to pick it up, and he pointed me to another line--this one about 15 people deep. I waited again. Finally, I got to the front, the guy rang up my items, handed me a bag... and my $7 item wasn't in it. When I asked, he pointed to another line to stand in to get it. So back in line I went--for the third time. Fifteen more minutes pass. One poor guy is pulling orders while three others stand at the register chatting and doing absolutely nothing. When the orders come out, mine is clearly one of them--just a small part. The customer in front of me wants to open his boxes, check fitment, color, function, maybe even alignment with the stars. I politely ask if I can just grab my tiny part and go. The staff says, "No. You must wait." So I did--seven more minutes--because policies apparently matter more than people. This entire system is broken. Unnecessarily complicated, painfully slow, and staffed by people who don't seem to care if you ever come back. Spoiler: I won't. Summit Racing, you've lost a customer. And I honestly have no idea how you're still in business with a setup like this.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I'm not really not the type to ever leave reviews but the customer service at this place is…read moresomething else . First I have called over the phone to ask a question and the guy that answered did not sound happy at all like if I had ruined his day . And when we got to the store it was the same story . Went to another oreillys auto store had a way more helpful experience at another location.

They went above and beyond in talking with us about what was wrong with our car engine and figuring…read moreout next steps. Really appreciated!

This Oreillys location does not accept used oil for recycling, even though their window says they…read moredo. I have tried dropping off used oil here many times over the last couple of years and the employees always say "our tanks are full" so they don't have to help you. I've never had this experience at any other oreillys I've been to over the years. Just trying to save you from wasting your time.

One of the bulbs in my headlight burned out. The older gentleman so graciously helped me replace…read morethe bulb and install the new one. He's a lifesaver! I highly recommend this place! Thank you!!

Didn't get the name of the older gentleman who helped me but my experience was awesome, was only in…read morethere for a small thing but definitely will come in here again. Great customer service which is much needed in a place like this. Thanks!

It was open early On a Sunday morning They had the battery…read morewe needed in stock Answered the phone promptly when I called to find out if they have the part Went above and beyond to help us with our jeep wrangler issue Highly recommend it

We ran off the road in snowy curve at hwy 28 to avert cars that were sliding. Our car is all wheel…read moredrive so thought we would be good. Called Tom for advice on chains, tires etc. He helped us know chains would not work on our car but he talked us through how to safely get back on the road Amazing he was so helpful. We got out before the tow truck arrived, so grateful!

Super high five to "victor"! It was already late but he helped us without complaining and very…read morehospitable. Autozone is so lucky to have a staff like him who is knowledgeable, so easy to talk to, very patient to our questions, very helpful, always smiling. I also saw another staff who also seemed in a good mood and both of them treated each other like friends. Just good vibes. THank you so much Victor for helping us with our car and for your warmth it relieved us of our worries coming from a very long drive!!

Todd and JD amazing most helpful out there. We're not even locals and they helped us our check…read moreengine light was on. They found the problem gave us a solution and help us fix it. I wouldn't go anywhere else except here shout out to you both for being friendly and showing love

Really helpful staff and a barn full of parts. If they don't have it in store, they'll get it for…read moreyou while you shop nearby so you can swing back by.

Plenty of tools, parts and resources available. The staff is friendly and fairly knowledgeable,…read morejust don't expect them to know everything about your own car. They can look up parts, but they aren't your mechanic!

Someone recommended O'Reilly for a check-engine light scan, and I'm glad they did. Tim and Shannon…read morewere both very friendly, and Shannon was more than willing to hook up the diagnostic machine right away. We really appreciate them taking the time to check things for us. Great customer service!

Terrific customer service. Checked out our battery, starter and alternator. Made sure we got the…read moreright battery since the one we were replacing was an after market. Plus installed it for us even making sure it was bolted down correctly. Erin was so patient and helpful. She made sure everything was A-ok!