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Parker & Otis

4.3 (575 reviews)
Closed 8:00 am - 6:00 pm

Parker & Otis Photos

Business Info

PARKER & OTIS ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for groups
Outdoor seating

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Recommended Reviews - Parker & Otis

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Food counter
Glenn G.

We have been at the previous P&O location and this location but had not ordered food here. Stopped by on a Saturday particularly to eat instead of shop. We got a cheddar biscuit with bacon and eggs, and my wife wanted the salmon bagel but they were out of bagels so they offered to make it on sourdough bread. We found a place in the seating area and waited for them to call our name. My biscuit was delicious and filling, and my wife's salmon was so large she ended up taking part of it go. Don't forget to poke around their retail area for gifts, cookbooks, wines and more. They also have occasional sales. It's now become a Durham institution.

Amber C.

This place is sooooo cute!!! I had some extra time before my shift at the DPAC so I decided to walk around and explore. I came across Parker & Otis right when I decided that I wanted some coffee before heading to work. I'm so glad I went in! Such a cute and interesting shop with so much to look at! From chocolates, candy, to knick knacks - I lost track of time looking around! Everyone was so friendly. I then had an iced latte with pistachio syrup and almond milk and it was delicious! I also decided to grab a sandwich after seeing the menu. It was sooooo hard to choose from so many tasty looking options, but I went with the grilled cheese with bacon! I mean, who doesn't love bacon, right lol? The sour dough bread was amazing!!! I can't wait to go back and try more!

Rebecca M.

I've been to Parker & Otis twice now. It is at Bay 4 in the American Tobacco Campus. It is a combination of a sandwich shop and a gift shop. You order at the counter and when your order is ready, your name is called. There is limited inside seating and courtyard seating. If there is a group inside, it gets very loud. I had No.28 both visits as I really love the combination of peanut butter, bananas, bacon and honey. I'm not sure why plastic wrap is used on each sandwich, as it seems wasteful as it is already wrapped. Each sandwich comes with a fortune cookie too. On my first visit I had a salad with corn and tomatoes that was delicious. I enjoyed both sandwiches too as I ordered it again. It is very messy so remember to get extra napkins. The gift shop is great, filled with NC items, books, stationery, puzzles, toys and so much more. The store is decorated well. Sometimes I wasn't sure what was decoration and what was for sale.

Inside
Mag T.

A must visit! The mix of a coffee shop with a elevated Hallmark store. Stoped in just for a coffee and so glad I did. I tried the pistachio rose latte and it was out of this world! Along with a delicious cheddar biscuit. Seating inside to enjoy any goodies.

Iced pistachio matcha latte
Andrea A.

I had no idea that P&O was a whole gift shop in addition to a cafe! I got the iced pistachio matcha latte, which was a subpar matcha latte tbh. The pistachio essence was strong, but I couldn't taste matcha at all. So this review should be 3 stars, but I love the American Tobacco Campus' ambiance so much that I will bump it up haha. It could totally be possible that their coffee is much better, and the sandwiches I've had from here the past were pretty good. Service was fast & friendly. There's free nearby parking in City of Durham garages on the weekends and after 7pm on weekdays; I think ATC's garages are also free on weekends or for 2 hrs on weekdays. 6.5/10 would maybe recommend!

No. 22 Turkey, Havarti, & Sliced Avocado
Maddy W.

Delicious sandwiches, friendly staff, and awesome vibes inside this knickknack store/sandwich shop!! Stopped by on our way to tour Duke and it was exactly what we needed. It is located inside the American Tobacco district of Durham which is filled with local shops and restaurants. This place is well worth your money, packing your sandwiches with a more than generous portion of meat. My favorite was the No. 17 with the olive tapenade bringing such diverse flavors into sandwich. I also tried the No. 22 however found it to almost have 'too much' meat, taking away from the flavor of the avocado. I am already looking forward to coming back, this would be an awesome place to take visitors out for a quick yet yummy lunch!

build your own sandwich
Melissa Z.

I have actually been looking for a sandwich shop in this area with the gas station/convenience store vibe and I was so delighted to find this place. It is everything you want a sandwich shop to look like. There is a fridge full of different drinks and sides they make fresh, walls of candies and chocolates, and a whole store of items on the other side. You can find all types of unique and international chocolates and they even had a window of baked goods that were actually plush toys. There are multiples lines to jump in and order sandwiches from. You can also build your own sandwich which I did. The staff is nice and it didn't take long for my name to be called. There is no indoor seating but there is plenty of outdoor seating and the area is very cute. I built a nice fat turkey sandwich with jam, cheese, avocado, herb dressing, and more and had it hot on sourdough bread. It was so satisfying. The corn salad was also super refreshing and yummy. I definitely love this place. You can't go wrong.

Grilled Pimento Cheese BLT
Lindsay C.

I adore Parker & Otis. This is always one of my MUST VISITS when I come to Durham & I've been a patron for years even when they were in their old location. It's a quick counter order for really delicious & creative coffee options (and they use pebble ice!) They have a good variety of sandwiches on their menu and none of the food ever disappoints, but their pimento cheese is one of my favorites around. An added bonus is the atmosphere with the gift shop that is full of exciting options for any type of gift you need to pull together.

Turkey & Foster's 7 Pepper Jelly-so good!!!
Caroline J.

If you want a sandwich in Durham this is your place! Plus it's a HUGE sandwich! They do not skimp on the toppings! Saw all the yummy reviews on Yelp and decided I needed to try this place out while in town. I had the 25 which is the pepper jelly Turkey sandwich. I got it on sourdough and added tomato and it was delicious! Super generous size and the other half was great for breakfast the next morning. My husband enjoyed his roast beef sandwich and the cheerwine and chips were all yummy. Nice customer service and I wish I lived there bc I would be hitting up this place for sandwiches all the time!

Veggie sandwich
Amy S.

Great location and friendly service. The food was very good. I had a blt and a coke. About $14. No sides included. The sandwich was very good but that price is a bit high for what you get. I guess the location is the main factor. The store attached had some interesting and eclectic offerings. You order at the counter, wait for your name to be called then take your food outside or back to your office. It is very convenient. My office is in the tobacco warehouse building so it's one of the places to grab lunch that's close.

Shivani L.

Love this place! My friend and I tried the chicken salad sandwich and the white bean salad sandwich with turkey added. Both were good and super filling. The chicken salad definitely tastes a bit mustardy so if you don't like mustard maybe avoid it. The store they have inside is cute with little gifty items and it's right on the American tobacco campus so a super nice spot to eat outside.

Breakfast Biscuit BLT

Breakfast Biscuit was huge and delicious. The inside of Parker and Otis is always so fun and plenty of things to buy. I've also tried their sandwiches which are good. Ordered ahead so service was quick but courteous.

Ellen S.

super cute mix between bookstore, knick knacks and cafe. Cafe offerings mostly salad and sandwiches. The sandwiches are creative ... I had to get No 28 - peanut butter, bacon, banana and honey on a toasted sourdough. Delicious! The store itself is bright and colorful, well light, eye catching displays and variety of goods. Would love to visit again when I'm back in town

View from the outside

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Page 6 of 15

Ask the Community - Parker & Otis

Do they have tables for in-house dining?

They have a few bar stools against the wall inside by the cards, and then outdoor tables as well.

Do they serve beer and wine at lunch?

Yes they do!

View All 3 Questions

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Absolutely, delicious, crêpes, coffees, and cocktails! I had the goats cheese savory crêpe, and it…read morewas delicious! My friends who came with me got two savory crepes and both of them loved their food. We also appreciated that you had the opportunity to either order food on your phone or have a live server. Definitely would come back.

Ordered breakfast to-go because the reviews had me bracing for a 45-minute-plus wait to sit. Turned…read moreout that wasn't necessary, as there were plenty of open tables at 9am on a Sunday. The reviews were glowing, and repeatedly warned about the wait, that my expectations were probably set too high going in. I got the steak and eggs crepe and added avocado, extra steak, and kale. The eggs sit on top, and mine came closer to over-hard than the over-medium I asked for -possibly from sitting in the to-go box for 15 minutes, so I'll give some benefit of the doubt there. The crepe itself was tasty, and honestly I'd come back to try something off the sweets menu. But the fillings didn't land. The steak was a little chewy, and the mushrooms were cut too thick for a crepe -- they made it hard to cut cleanly and felt out of place. The add-ons I'll leave alone since those were my call. Overall the dish felt fairly run-of-the-mill against the hype. One note: this might be a dish better served by not allowing customizations, to keep it consistent to its intent. What threw me is that "steak and eggs" is the menu item, yet they also offer a carne asada crepe with no eggs ...so the only real difference is eggs placed on top, which doesn't change the crepe itself. Felt clear as mud after unboxing my meal. The latte I got was standard. Nothing wrong with it, nothing memorable. TL:DR this read as a solid fallback breakfast more than the must-try the reviews promised. The dogs I saw at the outside tables kept this closer to a 3.5 than falling on the other side of 3.

Photos
Inside/bar, Nov 2024.
Inside/bar, Nov 2024.
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This is a decent four-star Southern bar near the Duke campus. We were driving through town, and we…read morestopped here before visiting the local botanical garden. There's plenty of paid street parking in the area. The interior is a bit dark inside, minimal ambient light from the outside, TVs around the bar. Lunch arrived quickly, I had the patty melt which was a bit over salted, but not too bad. Service from Makena was overall decent, nothing exceptionally bad or good. Pricing for lunch averaged just over $20 per person, including the "included gratuity." It's a fine Place to get standard bar food.

So I asked yelp to recommend a place for a birthday dinner. This was the first on the list. So…read moresince I couldn't get a reservation on my birthday to the place I originally wanted to go, we decided to come here. There is plenty of parking on the backside of the building, paid parking out front, and be careful not to park in the apartment spaces on the side...they sounded pretty serious about towing. I had made a reservation but it was probably unnecessary as it was pretty empty when we arrived (it was about 5pm on a Saturday.) The waitress brought a bottle of water to the table and took our drink order. And I know that this place is literally call it's a Southern thing but can I mention how much I dislike drinking out of mason jars? I ordered the chicken n biscuits, my husband got the country hamburger steak plate, my BiL got wings, and my SiL got the crabcakes. We also orders charred jalapeno & sweet corn hushpuppies and frickles as an appetizer. I was VERY excited about my food. Y'all...the only thing that impressed me were the Frickles. Everything else was distinctly underwhelming. I also ordered Blackberry Betta Have My Money which was not that great. My SiL ordered a espresso martini that they said didn't come from a mix but she said it tasted like it was. The bathrooms were very clean. The decor and the vibe were great. Cute even. I really enjoyed that part of it. After dropping off our food, we never saw our waitress again unless we flagged her down for drink refills. It was especially frustrating since there was automatic gratuity added. And since the place wasn't that busy, it felt like she didn't feel the need to earn her automatic tip. Overall I was disappointed in my birthday dinner. I won't be coming back here.

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If I could give this place 100 stars, I would! From the…read moreoutside, you would never guess what awaits inside. It looks like a small neighborhood spot, but the moment you walk through the doors, you're immediately welcomed by a charming bakery counter filled with fresh pastries, coffee, and sandwiches. Then, as you make your way to the restaurant in the back, the entire experience transforms into something truly special. The ambiance is absolutely stunning--warm, inviting, and thoughtfully designed. I honestly spent half the meal just taking it all in because every detail was beautiful. Now, let's talk about the food... phenomenal doesn't even begin to describe it. Everything was incredibly fresh, beautifully presented, and absolutely delicious. Our brunch came out surprisingly fast without sacrificing quality, and every bite was bursting with flavor. The service was equally impressive. Everyone was welcoming, attentive, and genuinely seemed to enjoy making sure guests had a great experience. You could tell there was pride in both the food and the hospitality. If you're anywhere near Durham, this restaurant is an absolute must-visit. Whether you're stopping in for coffee and a pastry, grabbing a sandwich, or sitting down for brunch, you won't be disappointed. I'll definitely be back, and this has quickly become one of my favorite restaurants in the area. Five stars isn't enough--this place deserves 100.

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Iced dulce de leche latte with cold foam - lifewithhanny
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Parker & Otis - gourmet - Updated July 2026

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