I went in for the 60min deep tissue massage. The staff were friendly at first despite the language barrier. The massage helped a lot with some shoulder pain I've been experiencing. However at the end of the session the staff brought back out my receipt (I had paid with card before the session) to ask for a tip. As I was writing my tip the staff member told me to tip more, and then told me again to tip more (she directly said "Tip $20, no tip $25. Tip $35 yes.") I ended up tipping $35 for a $60 massage. I felt pressured and hadn't had any experience with full body massages before so I thought maybe this was standard? However I talked with my friend who recommended the place right after and they were shocked and upset at what had happened. I've worked in the service industry for a long time and I understand how necessary tipping is with how high cost of living can be. However, in this instance I felt taken advantage of. I won't be coming back to this establishment and neither will my friend who has been recommending this place for years. read more

Well I think is time for another review of Pasadena Day Spa. This place is wonderful,very clean and cozy. The staff is very professional and caring. The background music enhance your relaxing experience. The atmosphere very positive and you can feel the zen vibrations. After more than two and a half years going to this place I have never had a bad experience. You really get your moneys worth. I highly recommended. If you are looking for a good massage and a great relaxation time Pasadena Day Spa is the place. read more

I went in with two friends. Each of us felt the massages were professional and a good price. I'm looking forward to returning. Highly recommended! read more

Edit: I slept on this and have updated my review to 1 star only for the fact that the massage portion was good. Things mentioned below I now realize and feel are unprofessional and dangerous. Paying up front, then attempting to hold my change, guilt into tipping and a few other in person actions will have me never set foot in here again. Upon receiving a lackluster 60 minute massage at another business, that was previously excellent, I searched close by for another affordable location. I found this business and they had immediate availability. I was met by a massage therapist. It was new to pay up front. I was thrown off and it was off-putting initially, however I did. Koko(Coco) provided a wonderful 30 deep tissue session for me. She has good strength and small nimble hands that allowed for the release I was requiring in my shoulder and neck region. A tip was mentioned however that would be avoided if paying up front was a thing. The upfront pay also was the only thing preventing a full 5 stars. I will return and get a much longer massage. You should try them too. read more

By far the worst massage ever. All she did was rub my back and legs. She didn't touch my shoulders head literally paid for a rub down not a massage. As soon as we finished they were asking for their tip. My last time here. Do not recommend it. read more

This business came up on my search for a massage near me, but I didn't realize until after I went here for a massage that they already have another listing on Yelp: https://yelp.to/ddLbuFxtHrb I wouldn't have made the appointment if I had read the other listing's reviews and ratings, but I assumed this was a new business because there weren't any reviews on this listing. I made an appointment for a 90-minute massage for 7pm. I showed up for my appointment at 7 and they told me I'd have to wait for 15-20 minutes. They made me wait in a massage room, but I asked if I could wait in the lobby and I was told I could NOT wait in the lobby, where there are chairs and magazines. I was finally summoned by my masseuse at 735pm, she moved me to a different massage room and I looked at the clock when the masseuse started at 740pm. The massage ended at 855pm, which totals 75 minutes, NOT the 90 mins I paid for ahead of the actual service. After I left the room, I was basically guilted into tipping and then questioned about the amount. Don't waste your time or money here. Horrible massage, scammy policies. read more

By far THE WORST massage I've had in my entire life. If I could give this place -2 stars I would. Let me quantify and substantiate why this was a horrible massage experience. First of all my appointment was at 4pm. However when i got settled in my room, the woman told me to change rooms and wait 15 minutes. Fine not a big deal, except that she ended up coming in at 4:35 when another client left at 4:30. Strike: 1 - don't tell me to come for a 4pm appointment when YOU KNOW YOU CANT SEE ME UNTIL 4:30. You literally made me wait in the room for over half of the session time! Strike 2: the woman barely apologizes when she enters at 4:35pm and then offers that I get a 30 minute massage with a shower at the end. I ALREADY PAID FOR AN HOUR MASSAGE, so no thank you Strike 3: she leaves the room multiple times in the already severely shortened session. Wtf! Strike 4: she ends the session at 5:15 and again offers me the shower (mind you I've already said no multiple times - especially given at this point I have to leave for another appointment - and btw lets not forget shes ending the session at 40 minutes when I paid for 60) AND THEN HAS THE GALL TO ASK ME IF IM GIVING HER A TIP!! In the end I don't blame this woman - instead something is severely wrong with how this operation is run and the manager needs to make big changes fast or customer complaints will put them out of business. Final note: I'm not even going to mention Strike 5, which is use of inappropriate language that she verbalized during the massage session. I'm giving her the benefit of the doubt that it was due to a lack of cultural awareness, but if genders were reversed this most likely would have been a huge issue. I felt VERY uncomfortable. read more

Do not go here. Cindy is a rip-off. She only gave me 40 mintues and I paid for 1 hour. She did not massage my back. All she did was rub oil on it. And to top it off Cindy answered her cell phone during the massage. She thought I did not notice the missing 20 minutes. When I confronted her, she laughed it off and said "oh, I'll give more time next time." I won't ever go there again and neither should you! read more

My Google search started with"deep tissue massage Pasadena"and I was looking for something the same day. Tried a couple of online booking options and phone calls and all the places with good ratings were booked. Burke Williams has become a bit too expensive for anything other than a special occasion. Then I found this place and their website listed deep tissue as an option. I can only turn my neck about 75% of its normal range at the moment and was hoping to find relief. I called and asked about availability for a deep tissue massage. When I arrived, I once again specified deep tissue.. When I was shown to a room, I said I would like a deep tissue. When the "massage therapist" came in, I once again requested deep tissue. After all that, I did not get anything close to a deep tissue massage. I get it, it was $50 for an hour and pretty much no frills. Ok. Fine. I turned down a $20 upgrade for a table shower, mainly because I wasn't sure what it was and was not here to get my bits and pieces touched in any way. Later, said table shower was offered for free. I again declined. Things were grazed. I did my best to keep the tiny sheet I had been provided over my private parts. I was not always successful in this endeavor. When I flipped on my back I immediately kept things covered with the slightly bigger than a handkerchief "sheet". I just wanted my hour to be over and go on my way. I left more stressed and tense than when I arrived. When paying on the way out (though it seems it's preferred that you pay upon arrival) I asked to add a $10 tip on my card..I figured a 20% tip on an awful massage was more than fair. I was told "No. Leave $20. I gave you a massage. I'm tired". Rather than argue the point that I was not provided anything close to a deep tissue massage, I acquiesced and paid the $20 as I really just wanted to be on my way. After my harrowing and disappointing experience, I came to yelp to look at the reviews. I really wish I had looked before going. That's on me. Hopefully the place I booked for two weeks from now is a much better experience. I can definitely guarantee I will not be back here. read more

I paid for 90 min. Massage and got only 75 min. I booked a total different massage and got something completely different. The staff was nice but that's it. read more

Nice place, everyone was friendly. Didn't have an appointment but they still squeezed me in for a half hour in. If you plan to go, set an appointment. Went in for my shoulder (was feeling tense) came out feeling better ! Will come back again read more

Wonderful experience. Customer service from booking to check out was great. We did the 2 HR message and it was amazing.

Best massage ever!!! Felt so good. Did an amazing Job! Recommend and I always love coming here

If I could give this place zero stars I would. First time customer and walked in immediately asked "credit card?" I knew it was not off to a good start at that. I said "sure..." this caught me off guard as doesn't normally happen at a spa... usually you pay after the service is given so you can leave a accurate tip... then I was pointed to the room and yes from past reviews the terrible facial room that no one dares to go into. And then the lady came in a min later. She walked on my back which was nice but not for 20 mins.. Then after she just put oil on my back and rubbed it in. Not massaged... rubbed... I could have had my partner do the same thing for 20 mins.... she did not even touched my neck not once! The knot i had in my upper back she just massaged my bone over and over. I kept hearing "click.. click..." of my bone moving. It was entirely uncomfortable. Not once asked where I would like to concentrate on. But the worst part... I got shorted 10 mins yeah I was annoyed by that, but then the front desk lady within 1 minute of me changing, with my top half off burst into the door and hands me some water.... no knock and then as I am half naked with the door open starts cleaning the room AND texts on her phone... I was done at that point simply wanted to leave. Then this front desk lady had the nerve to say to me, "you going pay?" I turned to her and said, "I already did pay when I came in like you asked" she said, "No, no, tip!" I said "no I already paid." She said, "I gave you one hour massage though" and I said, "yeah but it wasn't that good". She didn't even look at me and walked away. If you want to waste your money on a half ass "massage" your partner could probably do for you don't go here. read more

Ended up walking into the wrong place. Was looking for a massage parlor that was two blocks away. Glad I made the mistake of walking in here. It's a nice clean place. My massage was great Kelly really worked my knots and released my strain tensed muscles. Will be back soon read more

Pasadena day spa is a good place to go to get you sore muscles massage. That place is clean the staff is friendly like( Jennifer). They have trouble speaking English that you can use your phone for Chinese Mandarin translator. And you should be able to sleep during a massage. I've been going there for quite a while and Jennifer had treat me professionally and she can do hard massages touch and soft touch. she use hot oil, hot stone and she Walk on your back. P.S. go try it out see how you like it read more

Good massage. Jennifer is good with ashiatsu, stepping on back, she is strong, the place is clean, and the table shower with exfoliating cream is a nice touch read more

They were so rude, I left! I went in to get a massage: The receptionist: Pay first! Me: um, okay... Receptionist: Pay first! I hand her my cc... Receptionist: ID! iD! Me: Yeah, you know what... you're being really rude and so I think I'm just going to leave now... Receptionist: okay What the heck? Is this some kind of laundering operation? Do they not want customers? Annoying. read more

The worst place ever to go. I'm not usually much of a review writer but I have got to say this place is absolutely the worst. For an hour all they did was rub my back and they called that a "massage" then while me and my boyfriend were leaving they demanded not asked but demanded a $20 tip for each for absolutely nothing they did nothing at all and they demanded $20 and would not let us out the door without giving them a tip which we would've regardless but just a demand was ridiculous made us feel very uncomfortable and quite frankly not really a great environment to be in don't go here save your money and go somewhere else. And when you try and talk to the owner instead of making an accommodation to a customer they just wanna further prove that they're right read more

Like the other one star reviews, I don't think this is a massage place. They just spread oil around and so badly that you want to leave after 5 minutes. read more

Beautiful girls with very good massage. Highly recommended!!! Reasonable price with free table shower. Very good environment and feels very comfortable. read more

Please do not go here. I went in to get a massage. When I got there, I paid right away, and I didn't think much of it. Then, I was brought back to the room. The women didn't talk to me at all about a full body massage. The only thing she asked has lighter, medium, or hard which I assumed referred tot he pressure, so I said medium. She didn't say anything to me about where my pain was. We didn't talk much at all. I introduced myself, and she said her name was Angela. She left, and I got undressed and got under the sheet and the massage started. As a previous person said, she rubbed oil on me, but she did not massage. Then, when she went to massage my legs, the women moved my underwear half way down my butt without saying anything to me. I lifted my underwear back and said, "No, thank you." Then, she tucked the sheet into my underwear as she massaged each leg,. Again, she didn't warn me about anything. As she was massaging my legs, she massaged my inner thigh and got incredibly close to the point where my legs meet and made me feel completely uncomfortable. Again, she did not warn or say anything to me about this being a full body massage or anything about where it was okay to touch or warn me before she did begin massaging me. I didn't know what to do at this point, so I just stayed quiet. She moved my legs a part to massage each leg, and I would bring them closer together, but she didn't let me know she would do any of this before she did it. She didn't say anything the whole time. She just continued to rub me with oil. As the massage continued, she was massaging my feet, and the whole time, I could feel her phone vibrating on the table, and she began to text. She spent twenty minutes on my feet while she was also on her phone. After, she asked me if I was feeling good, and I didn't know what to say, so I said, "Yea." I got dressed quickly, and I left. I called my husband and told him about it and how I felt completely uncomfortable now. I mean I'm still feeling completely uncomfortable now. Through the whole massage, she didn't ask or tell me, "Can I move your underwear," or "I'm going to tuck the sheet into your underwear" or "I'm going to move your leg over a bit." There was no communication at all, and I don't know why I didn't get up and leave, but I really should have. I thought about it in the middle of the massage, but I just didn't. Needless to say, I will not be getting a massage from anywhere again. Please do not go here, and, if you do, insist on talking out everything before the masseuse begins. read more

Great service every time i go and have been for years. I recommend for anyone over worked and stressed.

I'm never coming back to this place, I called an asked them if they were still taking appointments over the phone the lady said yes I could come in 30 minutes and the most I could do was an hour I said fine that's perfect I said I'm 10 minutes away she said fine. When I got there i stood them I called for a 60 minute massage and then they told me I could only do a 30 minute massage. Like why wouldn't you tell me that over the phone I would not have came. They are dishonest and don't honor their word. read more

Supposedly with appointment at 4pm. But then I was late for 10mins because I was late. They said .. they have a promo that if I get an hour massage for $50 body scrub is $20 which is half of the usual price of $40 for 30 mins. BUT, when I went there they said it's only 15 mins for $20 which doesnt really make sense because I'm getting an hour massage so , it's just a catch that if I didn't ask .. price is thesame because $20 is for a 15 min body scrub regular price. So it made the waiting time longer because we were discussing about the promo they offered . And all of a sudden the lady said... sorry but it's already 4:25. And very late for massage. ..hello.. it is 4:25 because you can't explain yourself. PLEASE.. don't come to this place. The communication barrier is really a problem... I'm sorry but In a business there should be somebody who can explain how everything works at their place... and to be articulate is very important . At least one person who can explain nicely. And the promo.. it's a catch. read more

Found this spa not far from me and I was thrilled that I did. Nana gives a great massage that truly works the knots out and leaves you feeling new. Very friendly staff with great smiles! Clean facility and very professional. Reasonably priced, too, for what you get. read more

This place is trash, don't waster your money. No real massage and they rush you out. Trust me don't come here.

I decided to get a massage and a a body wash after and I'm so ready for 2020! It was so relaxing and I felt welcome from the get go. I'll definitely be going back. read more

Your place was very nice for the total a few visits . Miss Yum Yum very is professional. Thanks

shittiest place. Lady kept asking for a tip and wouldnt let me leave then calls me very rude and throws water at me. Dont go here.

never take a dementia person here made my job harder than EVER!!! had to deal with my client being upset while dealing with these fucken rude ass ladies !!! I left no tip if they wouldn't have never made us wait outside while waiting for someone to drop off cash in 20mins and having to explain that to someone who forgets every 5 mins and asking why can't we wait outside was so stressful and inconsiderate as a business! your customer always come first especially aftee already telling you guys my client has dementia and is in his 80 to be waiting outside in the cold and they told him to sit outside on the brick after I asked if we can wait inside while we for the cash to be dropped off !!! never fucken coming here again ! talking about theres customers and it's busy WE WERE THE ONLY ONES THERE ! dementia people can't hear so much noise it triggers their aniexty and did they care FUCK NO MADE MY JOB SO DIFFICULT! no tip for your asses next time treat your customer better so you can get the tip you deserve!! read more

Very friendly staff, the place is very clean, and the massage was done right and professionally. They are experts at getting into those pressure points, removing the knots and relieving stress. Really nice environment, and great atmosphere and service , I really like this place! read more

Was quick to reply and confirm our reservation without any issue. My masseuse took her time and left me very relaxed! The room for massage was very clean and the ambiance was great. read more

I used to come here every two weeks but stopped because my chosen masseuse started slacking off. Why does this always happen to me? I always tip her generously and this is how she treats me? The sessions were getting shorter and shorter and when I tell her where the target area is, she would ignore me. *sigh* You just lost yourself a loyal customer. read more

Great customer service and they make you feel safe. Even though I went in for a 30 minuets massage, I didn't feel like the masseuse was rushing. And the environment felt very peaceful. read more

I do not understand the torture chamber review. I have been coming to this spa for massage for more than 2 years. I have been serviced by Nana, Lilly, Wendy, Linda, and Jennifer. Each masseuse has been top notch. This is a legitimate massage spa. Nothing untoward here. The facility is super clean in its rooms, its restroom, and shower. I think that this is the best kept secret in Pasadena. read more

Good service and friendly service massage parlors I like the place and I have a great service

BEWARE of PASADEA DAY SPA At 1143 S. Fair Oaks. The worse place ever, Lisa the Owners ought to be a shame of themselves this place its dirty,no parking, noisey and they give terrible massage. They speak Chinese only and the owner is always yelling at there workers. And the workers are amateurs and really don't even know hoe to give a massage. Stay far away from this lousy place phony place. It's a straight up money pit and its a dive. read more

We nice greetings I had Ada as my massager she was very good I would recommend people to go here. You will have a wonderful experience.