I have been a very loyal customer of this dry cleaner for over 10 years. Because of the type of work I do I need my clothes taken care of professionally. I spend about $300 a month on laundry and dry cleaning. After Victoria and her husband retired, the shop was sold to new owners. They ruined two shirts and one pants. They stopped taking credit card payments and lost the customer service I was used to with the previous owners. I was told to leave when they were late on my pickup. I can't support this cleaners anymore. read more

I've been getting my dry cleaning here for at least 2 years now and they have not failed me yet. In fact, I brought in a coat to get dry cleaned the other day and forgot to let them know of a missing button I wanted repaired. When I picked it up, the lady said she already fixed it and didn't even charge me extra. I will continue to use them for my dry cleaning needs and recommend that you do the same if you value quality service. read more

If half-stars were available, I would give this place 3.5 stars. Since it's not, I felt more comfortable giving it 3 than 4. The couple that runs this place are both very nice, and I've always had a good experience with my clothes getting cleaned. For instance, I had some food stains on a tie from a wedding; I took it in, pointed it out, and they returned it stainless. Furthermore, the turnaround time is really good; generally they'll have your stuff ready within a couple days max. My only gripe about this place is with the pricing. I do feel like they charge a pretty penny for simple garments. I believe shirts are $1.75 (discounted to $1.45 with any other piece) and pants are somewhere around $5.25. I've seen other places do it for roughly half to two-thirds the cost. As far as quality, though, I do recommend this place. read more

I really like this place, and have been going here for about 4 years. There is a really nice couple that owns it - the wife always seems to remember me, and I don't really go in there often! I like that they use some kind of environmentally-friendly process, so my clothes do not have theat funky dry cleaning smell. No problems with getting clothes back when promised. She is also good for alterations - I have used for hemming and taking pants in. I have tried a few other local places over the years, and keep returning to this place. read more

I only went to this dry cleaner a few times, as I was only in San Jose for a short time during the summer, but I am really glad I did. I wish I could have taken these cleaners back home with me. They do a great job for a great price, and really get to know their customers. Every time I went in I got into a five-minute conversation with the female owner about her family and the weather. It was great. I love this place. read more

I've always had friendly and efficient service at this location. Items are always on time and as promised. And my kids love getting a piece of candy at the counter :-) read more

I would not recommend this place for anyone who loves their clothes. I dropped off my clothes for drying cleaning service only to return to ruined clothes!! I had an Express dress I bought back in Feb. 2010 that I only wore twice and had it dry cleaned once before (not at this place, of course!). When I came to pick up my dry cleaning, the owner of the place told me that something happened with my dress and there are stains on it. She immediately asked me how many times I wore it and then asked for the price of it. I told her the price was $59.99, when in actuality (after I checked on the Express website), the dress really cost $79.50. So I decided to bring the rest of my clothes home only to find out that my beige cardigan from Banana Republic had purple stains on it!!!! I immediately brought back the cardigan to the dry cleaners. At this point, I was pretty frustrated that it's my second time back to the dry cleaners in less than 15 mins. I called her back 2 days after the incident, she told me that she would only pay 80% of it b/c it was already worn. I could not believe my ears! Finally, after a headache and a half, the owner decided to pay the full price of $79.50 for my dress. I went home to try to order the dress online @ Express, only to find out that they are sold out in my size!!!! Go figure, the dress is 2 months old already. This was my first experience with this dry cleaners and it will also be my last experience here. read more

They do good work for a good price. Always friendly and considerate, I've enjoyed their cleaning recently.

Any good reviews must be written by their family! Ruined two new dress shirts and suit pants. They claimed to be in business 26 years and never had a complaint? I have walked for 42 years and have stumbled.... The two customers in front of me had missing items. DO NOT DO BUSINESS WITH THIS DRY CLEANER!!! Rude and yelled at me. What a joke. read more

I used to like this place but not after today. ... I dropped off a shirt that needed the sleeve sewn/fixed. The lady quoted $5 then 10 seconds later said $7. When I go pick up the shirt when it's due I find out its not ready. The next day I go in and she ups the charge to $10. WTF?! Its on the tag "$7". She said is because she's pressed it. I told her I didn't ask you to press it, I asked you to sew it! Not going back anymore! !! read more

One of my buddies referred me to this place. Since I work in Business Development I always need my shirts/pants/suits dry cleaned. Although I was hesitant of the pricing at first, it turns out the little extra you pay is quite worth it. Patrician is owned by a really nice couple and uses non-smelling-good for the environment chemicals. My stuff always turns out nice and it's important in my field to look good. Mrs Kim the owner works up in front while her husband works in the back. I brought my stuff there and when I came to pick it up she remembered my name, asked how my day was, told me about hers and said how "successful" I look, then gave me a hug, that's the type of service you get there. BTW: I came there one time with my favorite dress shirt because of a pen leak stain and even though it took them 10 times more time to do it, they didn't charge me extra and told me to be more careful! patrician cleaners = EPIC AWESOME read more

This dry cleaner is extremely cheap/quick/effective/clean. The people that left negative reviews have probably never used this dry cleaner. When doing further research into their negative reviews it seems that their detractors are actually the owners of competing dry cleaners. They are intentionally trying to lower their rating (notice how all the recent negative reviews call out the woman that owns the dry cleaner). Now THAT is not cool. I have come to this dry cleaner, every other week, for a year. It's perfect every time. read more

Horrible person. Horrible service. Dirty work. Super cheap and greedy. They will rip you off and not give you a penny back. I don't usually write bad reviews but I'm so angry and dissatisfied with this place that it just couldn't help it. I just moved to the area and it was my first time using this dry cleaning. First impression. Nice lady , very welcoming and happy. Treating you as if you're a king. I walked in with 18 items which is more then what an average person would take to a dry cleaning in one shot. She counted my clothes and recommends what's best for each item. ( dry cleaning/ regular wash, ect ) After a good 15 min she said $97 So almost 100$ for 18 items and since I had more then 9 items I got 10% discount so it came down to $87. I specifically told her some of my clothes has stains on it and I want them out and she marked them for special care. She kept on saying we don't guarantee but we try are best !!!!?? Its like hey would u like to gamble with $100 and hope that just Maybe your clothes will be clean. She plays mind games . She purposely puts some clothes in different categories which will cost you more to clean so she can bank the most amount of money at the same time she tells you we don't guarantee anything to save her self but turns around and encourages you to do it and hope for the best!!! I took my clothes back today thinking at least they will be nice and super clean and it's gonna be all worth it and half of my clothes have exactly the same stains that they did before I took them there. Once I confronted her about this she got mad saying noooo I told you maybe no clean blah blah blah. I was trying to explain why would anyone pay 5 times a price of a regular wash that You could do at home and end up with a dirty clothes after all? I said I don't have time to have you re wash them at least give me a discount so I will come back . She started talking about how she is in a business for 27 years and how I'm young and stupid and I don't know anything and that I don't have manners....!!!?? I'm 30 years old and I have moved 18 times and have gone to sooo many different dry cleansers and I have never had an experience like that ever. I told her I will be forced to write a bad review and she said go for it I don't care. So not only she disrespected me and ripped me off she didn't even try to save me as a customer or compromise a little just for a few dolors . That's very shady. I'm willing to drive far and waste gas just to get a better, cheaper more quality service. read more

Victoria and Joo Kim are nice owners. They do an excellent job! Also they offer 10% off for new customers if you go to their yelp page!

Love this.place and the owners. They always take good care of me. The prices are good and there is a bowl of candy as well....kids love it

Since my original review in 2009, I continue to exclusively go to Patrician Dry Cleaners for all my families dry cleaning and tailoring needs. Victoria and Joo Kim run this family owned business and do an outstanding job. Quick turn around and never had any any problems with their work (both for drycleaning and tailoring). They are conveniently located, ample parking and next to Hooz Donuts, Quiznos, Starbucks, 24 Hour Fitness, etc. I strongly recommend their work and it is great to support a local family owned business (and they are wonderful people too). read more

This place is unbelievable - stay away 1. First vist - they were rude and took forever to take in my clothes. I got a weird vibe from the women at the counter, but figured it was no big deal 2. Second visit - they were rude to my wife. And, thanks to their tags, they put a staple through my dress shirt (no apologies or acknowledgement) 3. Third visit - when dropping off a larger load, they randomly double prices... when I called them on it, the only explanation was "hard job" - last time I checked, the difficulty of washing and ironing a shirt doesn't get harder when you have more shirts. Seriously, take your business elsewhere. read more

When I dropped my clothes off and when I picked them up, the woman behind the counter never got off the phone, she called someone else to help me without acknowledging me. When I tried to pay, I couldn't use my debit card because the credit card machine ran through the phone line and the woman wouldn't get off the phone. She and the man who helped me argued about it and then she says to me (without putting down the phone) can I pay with a check because she's on an important call. I did, and left. The collar on one of my sweaters looks warped. For the price you can go somewhere else where they might actually put the phone down and do a better job... read more

In 27 years I'm the first to complain she wrote a last name in permanent marker on 13 dress shirts to keep the order together? Be sure to indicate if you are not cool with that, and have her write it on the receipt. read more

Mediocre ....at best They could never remove any stains on any garment brought to them but did a fairly decent job on my shirts so I continued to go back ....until .... they suddenly and without notice raised their rates from $1.75 per shirt to $2.15. 40 cent increase on the 20 shirts that I had washed and pressed increased my visit by $8.00. That, along with their high prices on dry cleaning, and lack of effort on removing stains made that trip to Patrician Dry Cleaners my last. I have found another dry cleaners that removed every stain that Patrcian had failed to remove and their shirt price is $1.85 (just increased from $1.75 in August) I'm extremely happy that I left Patrician ! read more

I want to like this place, but I can't say I do. I've been going to this dry cleaner for at least a year, and they've done overall a good job cleaning my clothes. However, I have some issues with this place, which is why I deducted 2 stars. The lady who works there is really nice and friendly, however if her husband is helping me, I get a bit uncomfortable. For example, he couldn't figure out how to process my credit card one time and wouldn't give me my clothes! On another occasion, the lady there didn't give me all my clothes. I had to advise her some items were missing. A similar event happened when she had to look around for the wool blanket I had dropped off. They just make me a little nervous. I just wish they'd run a tighter ship! I'm on the lookout now for a new place. read more

I first went in with a friend who goes here and then I started to use their services. The owners/staff who work there are really friendly and sweet. They always bring a smile to my day as I am dropping off my laundry. They use the best machine out there called Glen Washette and my clothes always come out really clean and nicely pressed. Not only is it conveniently located in the Willow Glen shopping center next to Safeway and Starbucks, they are open really early to late so I can go before or after work. read more

Horrible lady.... She asks you tons of personal questions to find out how much extra she has to charge you..... Not going back again read more

This place is horrible they ruined my friends $600 dollar dress. Yes $600 she left stains on my dress and completely ruined my friends. She shrunk it messed up the ribbons she faded it by 2 shades and too top it off when we went to talk to them about it she said it was old and that's why !! no it's not we just got them and she kept saying she would wash and fix it! But then continued on saying that our seamstress was cheap and quality was poor. She didn't even try to take blame for her mistakes. She also made the mistake by letting us know she washed with a bunch of other clothes when she clearly told us she would wash it separate and take very good care of it!!! It's the last time we go here!!!! read more

I have been using Patrician Cleaners for 2yrs now and have had only wonderful service. The owners Victoria and Joo Kim are independent business owners and do all cleaning and alterations on-site. This is definitely a Mom and Pop operation but I MUCH prefer dealing with people I know and that know me. I wear a uniform to work everyday and it's important to me that they use mild cleaning products with no "chemical" smell.... This is not a faceless cookie-cutter anonymous store-front cleaner like so many that send everything out to be cleaned at huge sweat shop cleaning factories. The owners are honest and kind and they have poured their lives into this business. They support the community and have raised exceptional children - truly the American Dream. I feel bad that some of the reviews are so harsh but I believe there is an unfortunate sense of entitlement among the indulged younger generation that has made them forget the true meaning of community. I will be sad when small businesses like this one can no longer make it here in San Jose. I will continue to support small independently owned businesses and encourage others to do so as well! read more

I feel bad for the people that have bad experiences here. I used 5 different dry cleaners before trying here because of yelp and I have had nothing but a great experience. She is always super nice, sewed buttons on that were falling off with out charging, oh and not to mention I legitimately feel she has done the best job cleaning my clothes. She always seems like she really cares and remembers my specific clothes and what was wrong with them. It's worth a try and a second try if the first experience wasn't great read more

Yes the lady behind the counter is really friendly and nice (and her little dog too) but $4.50 to launder a polo shirt is a little much. Let me overcharge my clients/boss that much and I'd be all smiles too. read more

I went to this place since it had 4 starts on yelp. but the experience was SO BAD! the clothes wasn't ready by the time they told me; they tried to charge me more than the price they told me over the phone; they were closed when i went there during their business hours; they didn't apologize when they mess up! i had to go there four times just for one jacket!! read more

This is a great dry cleaners place. I just moved into this neighborhood and had to find a new dry cleaner in my area. I found this place and took my business clothes to get clean. I had missing button on one of my sleeves and when i came to pick it up, they told me that they fixed it for me and did not charge me. That is great customer service. I was grateful. read more