If I could rate this place 0 stars I would. No one knows what they are doing there, most of the staff is so unprofessional. There is 0 organization at this place and no communication with their clients. They promise you things and make the deal sound sweeter than it is. Once you sign those papers they don't care about you. It takes 10 business days to reach anyone at that office. They sold me a 60,000 car claiming they did a presale inspection and everything was all good. Told us they were going to print us the previous owners Service records and vehicle history report and to sign with good faith. Never got those papers. Brought the car home only to have problems within the next three days of the purchase. Took 2 weeks to schedule an appointment and they kept the car for over a week (for something that takes not even half an hour to fix) bc they "didn't have the parts ready". That was hilarious considering that the manager said that they were already working on it. The whole "come to you" for services is fake. They called me for a recall on my car, must've been the wrong person because after calling another BMW dealership they looked up my VIN and there is no recall on my vehicle. Porters have more knowledge than the Sales Department. Only amazing person there is Joanne I feel bad that she has to work with these people. As for Manny thanks for being nice and the only unproblematic person there. Never ever purchase or service your vehicle here it's the biggest waste of your time. Wish I had a better experience but that's what you get trusting people so easily. read more

Great customer service. I was able to come back to make up my later and they held the car with a deposit. Like the Patrick promise for coverage for a year. read more

I want to say I'm so happy that I ordered my new m3 from Patrick bmw and got to work with Don over at Patrick. He got my order right and kept me updated throughout the whole process. Anytime i wanted to make changes to my order he listened and got it done. He made buying a new car not stressful at all and made the process easy. His team helped me set up the car and did a great job getting me all sorted and the finance manager made the paperwork easy and fast read more

Patrick BMW - 2024 m3 comp - Car Dealers Near Me - Schaumburg, Illinois

Great experience buying from Patrick BMW. Natalie Gibson and the sales team made buying my 5 series very easy. Appreciate all their efforts. read more

Overall, a good experience thanks to Roy, my sales advisor. He was professional and cared more about the quality of the process than just getting it done. Spent almost 45 minutes waiting for finance guy, whose only job (it seemed) was to try to sell me an extended warranty (which I declined). read more

Imad Khan and Alan Murad at Patrick BMW were terrific in helping me find and evaluate a pre-owned Range Rover that was the right fit for me. It originally came from the Patrick JLR in Naperville. Imad and Alan helped arrange a meaningful test drive evaluation in Schaumburg and provided detailed vehicle history. They were able to answer questions and continued to follow up after I took ownership to confirm my satisfaction. Great focus on customer focus and customer satisfaction. read more

Patrick BMW - Preowned 2020 RR LWB Supercharged V8 - Car Dealers Near Me - Schaumburg, Illinois

Alan, Elmir and Mike along with the upfront staff were truly exceptional. Before buying my used X5m competition I shopped around at other dealerships including Fields, Barrington, Bill Jacobs in person and Knauz, Perillo, Laurel Westmont and others online/phone. Patrick BMW is different in my experience and this is how: 1) Extensive inventory - Patrick and Bill Jacobs have a lot of inventory and are volume businesses. I think both get lots of lease returns vs auctions from who knows where - Barrington, Fields, Knauz have less and are more a gross margin business - less about moving lots of inventory 2) Competitive pricing and willing to negotiate - e.g., Bill Jacobs on all their cars only would negotiate $500-1000 max. Barrington outright said they don't negotiate and their prices were a bit high to begin with. - e.g., Patrick had a good price and lowered price based on rationale discussions 3) Offers you options / other solutions based on your needs vs trying to sell you only what you are negotiating - e.g., Patrick gave me other compelling options as I was torn between M50i and X5M. Really listened to what my wife and I valued 4) Practical / no rush approach to finalizing deal - e.g., unlike my Audi exchange purchase earlier this year I wasn't rushed to make a decision and sign all the paperwork immediately - Patrick BMW does not rush you and they don't get frustrated by your questions - I asked a lot about getting winter tires, extended warranties, financing, etc. - Patrick BMW held the car for me prior to full purchase while they put winter tires on and fixed a minor self close door mechanism on the drivers door. 5) Offer good extended warranties with Zurich for X5M - Bill Jacobs had another warranty that was thousand dollars more expensive - Fields didn't have any warranty other than the expensive BMW warranty - the third party warranty did not giver M cars - Knauz had a competitive warranty called Road Vantage for same price and exclusionary coverage but Zurich is better known and other dealer service departments all said they had good experiences with Zurich covering claims 6) Patrick BMW is family owned and good hours - they are open until 9pm on weekdays partly because Patrick's other dealerships (e.g., Kia) have to be open that late - the staff are all really nice people and seem to have more freedom to operate vs auto nation dealerships like the one in westmont - Barrington motor Werks is now owned by a Miami network and so they may try to throw in other things into the mix + get cars from who knows where So many good things to say about Patrick BMW. To be balanced there are 2 cons: 1) building / offices are getting old and you can hear the fluorescent lights buzzing. No fancy snacks, etc. Bill jacobs is brand new. Give Patrick BMW time as they will probably build a new building 2) a bit under staffed so you may have to wait to finish all the paperwork Note: I'm ok with both when you get the car you want at the right price and with nice staff. As you wait you can chat with nice people. read more

Izabela was amazing to work with. She was extremely knowledgeable and pleasant. She was always available if I had a question about anything. Which was great because I was purchasing from a different state. Overall 10/10 experience. read more

We needed to upgrade our Car and Salvo did a great job going through all the options currently available. We ended up getting a X7 for our family and we couldn't be happier. Our thanks to Salvo and the Patrick team as they made our experience quick and seem less. read more

I recently decided to upgrade vehicles, and narrowed down the make + model of what I wanted. (And since I only drive manual transmission, that was a specific necessity.) A TrueCar search indicated that Patrick BMW had a vehicle that fit my criteria. I was contacted by phone and email immediately after I inquired online (1/3/20). I set up an appointment to test drive the vehicle at 3:30pm on 1/8/20. (I had to make an appointment so far out in order to arrange childcare.) Over the next 5 days, I was contacted by three different employees (Cassie, Tommy, and Mike) about the vehicle and my appointment. They seemed enthusiastic for my business. Forty five minutes before my appointment, I was contacted and told that the car was unavailable and (allegedly) "sent to detail." (WHAT?!) I was absolutely speechless that I spent all of this time and effort for nothing. I was asked to come in at 6pm (?!!!), which wasn't even a remote possibility. The employee then told me that tomorrow he could drive the car out to my home (also not a possibility), or place of work, etc etc, and would make things right. I was still flabbergasted, but told him to "call me tomorrow then to discuss." (Shocker: "Tomorrow" came and went with no call.) It was an absolutely ridiculous experience! Obviously the staff at Patrick BMW didn't care about my business, or for the great inconvenience they caused me. Luckily it all worked out for me: after they cancelled on me, I located the same (but NEWER and very competitively priced!) vehicle at a different dealership. Fortunately the staff at that dealership treated me right, and they earned my business. Obviously, I do NOT recommend Patrick BMW, but I wish them lots of luck in trying to unload that SUV with the manual trans. read more

Patrick BMW - Email 1 - Car Dealers Near Me - Schaumburg, Illinois

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On top of already high prices for service at this dealership, now they are adding a 2.6% service charge for paying with a credit card! Is this the way BMW shows appreciation for their loyal customers? read more

I recently had a great experience with Patrick BMW. For starters, they had the most competitive pricing of the several dealers I reached out to. They were transparent and very willing to work with my every request. I did a custom order and they were spot on in their 4-6 week estimate from order to build to delivery (ended up being 5 weeks) even during Covid factory slowdowns. My CA is Brian Appelhans and he was great. I highly recommend Brian. He was responsive to my calls and provided me with the necessary items to track my build. He even called me during the order entry process to confirm some minor options in my order. He's really great to work with and seemed like he had a lot of customers when we were there. Fast forward 5 weeks, my car was stunning when I picked her up. Just glistening in the bay and in the lot after an initial drive. The paperwork process with Brian was fast and painless. The one hiccup we experienced was the wait time to speak with the finance manager. There was only 1 when we were there and so it was about a 90 min wait which wasn't in our plans but once we got in, everything went fast. No aggressive up selling whatsoever. The dealership did a really great job with Covid protocol. Everyone wore masks, customers were situated in separate waiting areas, and there was hand sanitizers everywhere. Overall, I had a great experience with Brian at Patrick BMW and will definitely get my next vehicle there. Thank you! read more

Patrick BMW - 2020 Carbon Black X5 40i M Sport - Car Dealers Near Me - Schaumburg, Illinois

I went in today as a walk-in (though I had been emailing previously so I was in their system). The receptionist was really sweet and personable and writhing 10 minutes I was meeting with a sales guy. I made it clear that I wouldn't be buying anything today, but he was still very helpful and patient as I did the test drive and he showed me some various options they have. It was all very low-pressure, which I appreciate. I'm not one who is afraid to walk away when people get pushy, so I won't put up with hard sales tactics. I don't get a super sales vibe from this place. But, if I decide to go back and make a purchase, we'll see how that goes. But based on first impressions, no complaints. The bathrooms are clean, and they have a nice lounge while waiting for sales or service, with coffee and snacks. Definitely a step up from the waiting area at the Honda dealership where I take my current car. read more

Natalie, Keith and Zain were absolutely amazing. The entire process went very smooth. Best dealership experience I ever had. Special thanks to such an amazing team of friendly folks! Great facilities, excellent care of vehicles. read more

Angelo is amazing! The dealership is great everyone very helpful. Honest about everything.

From the beginning to the end, everyone at Patrick BMW was wonderful. Natalie G is amazing and so helpful and thorough! I would highly recommend them! FABULOUS customer service! read more

I never thought I'd walk out of a car dealership thinking I had a great, pleasant experience but that's exactly what happened. We loved working with Don as he was honest and forthright. I don't trust too many people trying to sell me anything, but I did trust him. I did not think I was going to walk out of there with a car, but that's exactly what happened without them being pushy or lying or obnoxious. And although he had to get amounts okayed, it wasn't the cat and mouse game typical at a car dealership. I had researched prices and believe we worked out a deal that was very fair on both sides and love my new vehicle. Then we dealt with the Finance Manager, George, and he was a great guy and again I think forthright and not pushy about "extras". Have to throw in Yuri, another sales person, that kept us company while we waited for numbers and the transfer of our vehicles who was a great guy whom I would not hesitate to deal with in the future if Don was not available. I saw some reviews online but I would say don't believe them, try Patrick BMW/Mini for yourself for a pleasant surprise. read more

I had a great experience buying a car from Patrick BMW, special mention for Imad Khan who was very friendly, professional, and knowledgeable. He answered all my questions and explained everything clearly. He did not pressure me or try to sell me something I did not want. He helped me find the best deal and made the whole process easy and fast. I would highly recommend him as he was amazing to work with. He listened to what I wanted and showed me several options that fit my budget and preferences. He was very honest and transparent about the features, benefits, and drawbacks of each car. He was courteous, respectful, and patient throughout the entire process. I am very happy with my purchase and the service I received and highly recommend to anyone looking to buy a BMW. The manager Mr Alan Murad too was very helpful and only because of his efforts I couldvget the best deal read more

Just bought a new 2024 BMW IX at Patrick BMW AND I'm very satisfied with my car and the service. My sales guy was IMAD and he was amazing. The manager was also great. Hopefully I will be Custumer for a lifetime. The guy that gave me the tutorial was also very knowledgeable about the vehicle and super nice. I really recommend Patrick BMW to anyone that is looking to buy a new car. read more

My family and I have been working with Patrick BMW for over 10 years now for most of our car leases and service and never been disappointed! Mike Wilson in sales is amazing to work with! He really helped to make the car buying/leasing process painless and straightforward. He's worked with myself and my family for our last four cars now and was able to find us exactly what we were looking for - which is not an easy task during covid! He was incredibly patient, understood what we were looking for and helped us to get the best deal possible. There aren't many car sales representatives that you can say this about - but I definitely felt that I could trust him to keep my best interests at heart! In the service center, I've worked with Adam Crews for 11 years now and he has never led me wrong! He is always very helpful and I appreciate his honest feedback. I don't feel like I'm getting the unnecessary upsell which is refreshing and he is very communicative the entire time his team works on the car which has been helpful and reassuring. read more

Patrick BMW - New 2022 X3 M40 that Mike Wilson helped me with! - Car Dealers Near Me - Schaumburg, Illinois

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We had an outstanding experience with Gary Davis. He was able to meet all of our needs and helped us purchase the exact vehicle we were looking for. Gary and the entire team that we encountered were great to work with. We will definitely consider Patrick BMW again for our next vehicle. read more

My husband and I had a great experience working with Yusuf to purchase a pre-owned vehicle! We also had a very good experienced with the service department on a current vehicle. read more

Patrick BMW has the best prices and they provide the best service! Angelo was friendly and inviting. He made us comfortable throughout the whole process. He even interacted with our little one, who loved engaging with him. He made sure everything went smoothly. They even gave me flowers for Mother's Day! I thought that was such a sweet and thoughtful gesture. The finance manager was great as well. We are so happy with our experience. We live 5 minutes from our local BMW dealership, but we chose the 40 minute drive to Patrick BMW in Schaumburg because they are worth it. We can't recommend them enough. read more

Patrick BMW - Car Dealers Near Me - Schaumburg, Illinois

I would not recommend them to anyone. I came in ready to buy on the spot. I scheduled an appointment to see a vehicle. I arrive and see my name on the board with the vehicle name next to it so I'm like "cool." Gary comes to get me, and I'm not sure, but all of a sudden the car is no where to be found. Then Gary comes back and says it's being sold right now to someone else. He apologizes but I'm Still suspicious. Barely tries to see if I'm interested in something else. The least they could have done was call to let me know the car was being looked at by someone else before I wasted an hr drive there and home. Gary then had the audacity to email me THE NEXT DAY, giving me more details about my vehicle of interest. GET YOUR STORIES STRAIGHT PATRICK BMW! Is it sold or not? Maybe you forgot I was the same one you lied to the night prior. I also saw the vehicle still posted with a price increase the next day smh. I guess they pick and choose who they want to sell to on sight. But no worries, I found what I wanted and had a seamless purchase. DO NOT TRUST THESE GUYS! TAKE YOUR HARD EARNED MONEY ELSEWHERE! read more

We recently traded in our vehicle for a new X5. Angelo and the team were fantastic. The whole process of buying and selling our car was a pleasant experience. We will be back when the time comes to buy another car. read more

Excellent customer service!!!! Our sales rep was Don Lyons, he was very friendly, professional and made the whole process extremely easy. We love our new car! read more

A big thanks to Branden Chung who made our X3 shopping experience with Patrick BMW an extremely pleasant one! Without a doubt we would go back to Patrick BMW. read more

Overall good experience when purchasing our new X7 M50i a year ago. Our salesman Gary was great and was very helpful with no pressure. We had a few questions as this is our first BMW as we previously had Porsche, Bentley and Audi. They provided a decent price and so we decided to purchase that day. There was a small issue with finance as we wanted to pay in full with a trade in but the general manager came to talk to us (excellent customer service) and the finance person to clear things up. We were just there for our first service visit and the service advisor and team was courteous and had us in and out fairly quickly. We also requested no wash and the advisor and porter followed our request. I would recommend this dealer. read more

Took in my car for a diagnostic and repair, and was misdiagnosed twice. Blake Cotten then antagonized me claiming that I "shorted out a wire in the car" and charged me for a new electronic module that did not repair the car and caused additiona faults. A third party mechanic with basic knowledge was able to fix my car in roughly 25 minutes without replacing any parts or touching wiring. This dealer is the same as any other, and they will always go after your wallet before anything. read more

I had VERY POOR SERVICE today at Schaumburg, Patrick BMW, by ADAM in the service depart. and want to formally complain how rude, disrespectful, unprofessional, abrupt, and basically a JERK he was to me. I kindly explained that I need assistance clearing the oil/engine/brake fluid light. When I told him that I had my oil changed a few days ago at Duke Oil, he immediately copped an arrogant attitude and stated that he can't help me. Stated that I can "You-Tube" or "read the manual" to shut the light off- it takes 2 minutes to fix it. I told him that I have several lights on, and I already tried that!! Adam stated "Why should we help you, if we didn't change your oil here"......I told him that's great service, and you are ridiculous, you seriously can't help me? "It's BMW policy"......Really Adam....That's like you going to Advocate Hospital with a broken leg, getting a cast on, then going to Northshore Hosptial if you have complications, but they REFUSE to see you!! Adam proceeded to say for $269.00 we can change your brake fluid and that should remove the light alarm! I said you are NOT HELPFUL AT ALL, WHAT A JOKE, GOODBYE! Will never return there or recommend Schaumburg BMW! The owner needs to be aware of the unprofessional staff he has employed! P.S. JIDD MOTORS fixed my light with no pushback-Excellent servicemen there! Bridget RN for 30 years! You don't treat people like that! read more

Went to Patrick BMW to purchase an X5. Worked with Angelo who was terrific. He made sure he found us the exact car we wanted. Everyone we met at Patrick was professional and knowledgeable as well. read more

Five-star, world-class, top notch, absolutely fabulous! People hate buying cars because of the hassle and fear of overpaying but the Patrick BMW team welcomed me with kindness, respect, and their very best deal up front. No run-around, no surprise price changes, no patronizing. I absolutely adore my vehicle and my client advisor, Michale, was the best. Omar in scheduling was great. Even the finance team was fantastic. I had my first scheduled service appointment and Josh was amazing. This is the best birthday present I ever got for myself, thanks to Patrick BMW. Thank you! read more

Patrick BMW - Car Dealers Near Me - Schaumburg, Illinois

We purchased a BMW yesterday from Angelo Tramuta. He really helped us find the exact vehicle and price point we needed. He did an outstanding job! Angelo was a pleasure to work with and very knowledgeable. We look forward to using Patrick BMW again! read more

Our sales person Gary did a great job through the whole process. We drove (3) hours to purchase our Clubman. They were fair and honest about everything. Danielle in finance did a great job also. Definitely would buy from them again! read more

Brian Parker made our trip as well as the purchase worthwhile. My wife and I arrived at the dealership on Thursday, November 21 for the 6:30 pm appointment that Tommy set up. He assigned us to Michael Urbano who reached out to me a day prior via text. Cassie sent a text reminder to confirm the appointment. Confirmed appointment, however, none of those people who I communicated with showed up. Next day, a lame excuse from Tommy was texted to me. Where is HONESTY in that scenario? Our family is a loyal BMW customer: 2 X5s, X3, 530i. This is our first time to acquire from Patrick BMW. I am not sure if I would PATRICK BMW to anyone. Again, thanks to Brian Parker, Nicole, Elmir for staying late to finalize the business. read more

We purchased an X4 from Izabela and we were extremely satisfied with the outstanding customer service she provided. She was extremely kind, professional and patient. Truly made us feel like part of the family and would buy from them anytime. Brian also made every effort to go above and beyond, to be ethical and professional. We appreciate this exceptional service and personalized attention. read more

Just purchased a 2019 X5 XDrive50i from Patrick BMW and the whole all around experience was wonderful! We worked with salesman Terry Shoemaker and he was great! I couldn't be there in person to work out the deal and Terry took the time with my father to show him everything on the car, email me the specs, and work out the numbers. I had very limited time to sign all the paperwork (30 minutes) and when I arrived they had everything ready to go and sign so I could be in and out quickly! I came back 2 days later to work with BMW genius Don to show me all the features on the car. He was very knowledgeable and answered all my questions. I was also given a gift and a bouquet of flowers from Terry. A very nice touch to show his appreciation for my purchase. Terry had also called me the day after I purchased my vehicle to make sure I loved the car and to thank me again for my purchase. Overall, I am very pleased with the entire experience and would recommend Patrick BMW to anyone for their BMW purchase! read more

Patrick BMW - Car Dealers Near Me - Schaumburg, Illinois

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This is Karren & Joe Annerino who would like to leave a shout out to Angelo Tramuta who made our recent purchase stress free for our BMW X5. The experience was excellent as was the professionalism read more

We picked up our 2023 X1 last weekend from Patrick BMW in Schaumburg, Illinois and our experience from start to finish was EXCELLENT!!!! All thanks to Alan Murad, our sales rep who treated me and my son like family, and made our first car leasing process very memorable. I have already recommended Alan and the team at Patrick BMW to all my coworkers. Lots of love to you Al and keep up the good work. We look forward to continue doing business with you and your dealership. Hina & Hannan Aziz read more

Outstanding experience at Patrick BMW. I was greeted by Salvo and he was prompt in bringing around the vehicle I was interested in. After looking it over we headed inside to work on the numbers. The negotiation was smooth and straightforward. After shaking on it, I was impressed and grateful for Salvo's "go the extra mile" attitude and approach on getting me set up with everything I needed from the tech to ensuring I had all the paperwork and handing me off to sign documents. Great dealership and very welcoming. Follow up post purchase personally from Salvo has been fantastic and authentic, not just that feeling of checking boxes or going through the motions, true gratitude towards the business. I'm very happy with my purchase, experience and highly recommend. read more