Terry Shoemaker! This guy is magic! You never know what to expect with car dealers and going into a dealership is always a tough and LONG process. But all the folks at Patrick BMW truly made the car buying process a pleasure to sit through and deal with. Customer service was out of this world! It first started with Terry contacting my mom to ask how her experience was going and she honestly told them that her previous sales rep was taking a long time to process her paper work. Terry then told her to come in the next day and we will put you in a car. And he did just that! He was so kind throughout and really funny to joke with and the experience was like we were just talking with a good friend who wanted to give us a car. It was also my moms birthday and she had her heart set on this car. They saw how eager she was to get this car and how excited she was so they enhanced her birthday experience and even gave her a bouquet of flowers!!! Talk about genuine customer service! So thoughtful and sweet. Other people across finance, sales and car service who deserve a shout out are Basil, Michael and Greg! Truly an amazing team, so helpful and they really enjoy what they do! Another cool perk is their waiting/lounge area. They have delicious snacks available, La Croix, soda, water and an amazing coffee machine that dispenses Starbucks, Dunkin etc. If you want a BMW or need to trade in your car and you want peace of mind knowing you are in good hands, look no further!!! Patrick BWM is THE place to go! read more

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Inquired about two X5 Patrick BMW had listed for sale on their website and Autotrader for months. I was told that these were both courtesy vehicles that they could not sell. Why do you have them listed for sale then? At a minimum you should note this in the fine print of the listings so your potential customers don't waste their time. I took my business to Bill Jacobs BMW, they were willing to potentially pull vehicles out of their courtesy fleet if I wanted to buy. I ended up buying a brand new 2024 X5 from Bill Jacobs and they didn't even put a tacky dealer sticker on the back! read more

We have purchased two cars with Izabela and completed our financing through Mike. It has been a fantastic experience working with both of them! In fact everyone at Patrick has been accommodating and patient during the entire purchase process. They have gone above and beyond in making sure all of our questions were answered to our satisfaction. They made sure that the cars were detailed beautifully! The Patrick group is family owned, and you will be treated like a member of the family with their care and attentiveness. read more

Gary was a friendly client advisor who was not pushy and made my experience comfortable and easy for the purchase of my used Lexus IS 300 Fsport. Zain the finance person was also ver helpful in helping me understand what protection I can get along the car. He was through and helped me make the decisions I needed for my vehicle read more

Imad is the man! He was great to work with and made for an easy and pleasant experience during our second vehicle purchase from Patrick BMW. Would highly recommend! read more

This is how car dealers should be- responsive, resourceful and personable. My experience with all the employees I dealt with was stellar. My service advisor, Josh, and sales rep, Gary provided terrific customer service. Emil in the service department greets me by name and makes me feel like they really appreciate me. Great shop. read more

This is a great dealership. They really go the extra mile for their customers to be happy. Angelo worked very hard to find me what I wanted in my new 5 series and even did a dealer trade to get me that car. I can't say enough nice things about him bc he treats you like family and is so patient with you. Enzo, the GM, is also wonderful. I highly recommend Patrick BMW! read more

Made an appointment to have a test drive of the bmw. The lady confirmed but when I came they asked if I'm gonna buy (I said no promises) So they refused the test drive either take a look at the car which is present. I'm very disappointed that I've spent 90 minutes for the trip to this dealer. read more

Awesome place to get BMW. My husband and I went there because of our friend's recommendation. When we got there, we already felt welcome and helped right away. Gary our Sales consultant was welcoming, helpful and not pushy. Farik the General Sales Manager was a great help for giving us a great deal. And Nicole our Finance lady was aWesomely nice, efficient and accommodating. Receptionist (I wished I remembered her name) was awesome and friendly too. Thank you all so much to all staff of Patrick BMW! read more

Everything from start to finish was great about my car buying experience. This is my second X5 that I bought with Branden guiding me through the process. He is incredibly knowledgeable and patient. He always answered my questions promptly: over the phone, email, etc. I am SO happy with my car and I highly recommend Patrick BMW! read more

First purchase w/ Patrick w/ a very positive experience on a new X3. Most other dealers were presenting us w/ the market premium over list price, but this was a really straightforward deal. Enjoyed working with Angelo, would recommend him to anyone looking for their next BMW, he made things easy and was very communicative. Matched the trade-in value of the big car lots and any other online options. read more

Just purchased a BMW from Angelo.It was a great experience, he knows how to treat his clients. Ask for Angelo. read more

I bought my dream car from Patrick BMW, 6 months later I took it in for an oil change only to find it they insist on changing the filters every oil change (5000 miles) . The cost for a basic oil change is $100.00, but they tacked on the filters and wanted to add an electrical inspection totally over $600 for a car I just bought 6 months earlier. I agreed to have the oil and filters changed, the representative said he would apply dealership coupons to help with the cost. Plus it would only take 1 1/2 hours. 3 hours later and several interactions with the service staff my car was "sort of" ready they were just washing and drying it. By this time, I was tired and hungry and just wanted to go home. Then the bill came $450.00 for an oil change that included an additional $40 charge for miscellaneous services. I called the representative that night when I finally got home and left him a message. Didn't get any return phone call, called a couple more times but never connected with anyone. Left a complete message telling them my reason for calling. Have never received a call back. Also while waiting for my car I overheard salesmen discussing the purchase of a used car, the manager said offer $5,000, the sales man says screw him how about $500. Very nice. read more

My wife needed a car in a hurry, which is difficult to accomplish in this chip shortage influenced market. She wasn't even reaching for a BMW. After looking at some Lesser brands ripe with challenges, I reached for my trusted car man Angelo Tramuta. Angelo put the wheels in motion and delivered a beautiful and nicely equipped 2022 X3, in 24 hours at a fantastic price! Angelo and his entire team do an amazing job, make the process easy , efficient, and definitely stand behind their word! If you are in the market for a BMW, look no further then Angelo and his team! read more

My wife and I worked with Matt K when we purchased our 2022 Mini Clubman. Matt was great to work with, he accommodated our schedule (even came in early one day, and finished the deal on a day off). Matt was very professional and knowledgeable about the Mini lineup. Zain, our finance manager, was also really great to work with. Zain explained the service & maintenance plans in a non-upselling way and was there to help when I had follow up questions. read more

They are shady. Be careful you get everything in writing and spelled out completely. They sell cheap words and do not do the right thing. They told me I was buying future brake replacement but it was an expiring deal.....so I threw money away. They are poor communicators read more

A great customer experience. I bought my car from Sal Sapienza. I told him what I wanted; the deal was efficient and deal was smooth and efficient. I spoke to Michael Rose who explained the intricacies and technology of the car; set up bluetooth and many other first time item. I had some apprehensions when I went to the business office, but Basio was excellent. He explained my options and ABSOLUTELY NO PRESSURE TO UPSELL. Boy, did I love that. If you want a BMW, go to Patrick and buy from Sal. read more

Even though I didn't get my car from Patrick BMW in the end (nothing to do with them, they just didn't have the car in the configuration I was looking for), I was very well taken care of by Brian Appelhans. Despite his short term in the role, he knew the ins-and-outs of the car in question, was willing to work with me on what I needed and I look forward to (hopefully) dealing with him in the future! read more

Amazing support expertise and caring! Angelo Tramuta answered my questions took the time to understand my wants and needs!

I recently purchased a BMX X3 from Patrick BWM. My client advisor for the purchase was Syed. During the day of purchase I experienced so many challenges and poor customer service with purchasing the vehicle: -Syed confirmed over the phone the day of pickup that the interest rate would be 1.9% only to arrive and he tells me the interest rate is now 2.9% - I waited 5 hours in the dealership to finally purchase the vehicle though I sent the requested documentation in advance of the appointment  - I later reviewed the final finance paperwork to realize my $1K deposit was never deducted from the cost of the vehicle. So I had to take additional steps with Syed the next day to have the credit card payment refunded. I was told the deposit slip had been lost from my file and that it happens all of the time. - Upon leaving the dealership, the salesman lost the 2nd key to the vehicle. I still do not have a 2nd key. - I never received a walk through of the vehicle with a BMW Genius to learn all of the features.  I do not recommend buying a vehicle from this dealership. read more

If you head to Patrick BMW be sure to ask for Mike Urbano. This is my second time leasing from Mike and he is a pleasure to work with. He is very patient and listens to what your needs are. Once he understands what you're looking for he provides recommendations that fit your needs. The thing I like most about Mike is that he does not push a sale on you. He let's you decide at your own pace. In addition, once i started my first lease Mike would follow-up to see how I was liking the car and ensure everything was satisfactory to my needs. Mike is great at customer service and I'd highly recommend asking for and working with him the next time you visit Patrick BMW. read more

My car's lease was up and I was assigned to work with Vince Valente. He was outstanding! The service that he and his car genius (employee who teaches features) was above and beyond. Not to mention I love the new car! Thanks so much! read more

Just leased my 5 th Mini Cooper!! Matt was great!!! He made the process stress free! Along with Ivan and Basil! I've been working with Brad for almost 30 yrs! Thank you!!!!!! Andrea read more

Beware! Just tried to make a service appointment for my BMW which I purchased at Patrick BMW. They would not provide a loaner BMW for a half day maintenance. They wanted me to wait on site or a "shuttle" service. I will take my business elsewhere including when my wife is ready to buy a new BMW. I have not had this issue with any other BMW dealership. read more

Patrick sent me the wrong title after I purchased my vehicle. After receiving my corrected title we learned that patrick failed to make the changes to the state. We had to make 3 trips to the dmv to correct this. Made a number of attempts to contact the GM for a Patrick Enzo and received no response. Had 25 yr relationships with Patrick and will never do business again with them. read more

Would give 10 stars if possible. Go to Keith and Izabela if you're looking for a car. You will leave happy with a smooth process.

Anna Sidiropoulos and Greg Pikul made my lease return a breeze. I was in and out within a half hour, and the inspection was more than fair. When we realized we forgot our spare key, they bent over backwards to make it easy for us to quickly mail it back to them. They were responsive and followed up with me multiple times. Due to my positive experience, if/when we're in the market for another BMW or MINI I'll definitely be stopping in. read more

We had a wonderful experience at Patrick BMW. We went through the Costco Auto program so there was no haggling. Made an appointment with their online sales rep, Daphne. We showed up for the appointment and was assisted by Michale Wilson. Test drove the car we wanted and got a very competitive offer with the Costco Auto program. Michale was very informative and helped us from the beginning of the process to the end, didn't try to up sale anything, even the finance manager was very upfront and transparent about the additional warranties. We're very happy with the purchase and the overall experience with Patrick BMW. read more

The service and professionalism I received in buying a car was exceptional. From the time I walked in the door to the time taken with Angelo to explain what I was looking for, the experience was outstanding. Angelo spent a good amount of time listening to what was important to me and eventually directed me to a car that he thought would make a perfect fit. I had never bought a BMW before and Angelo got it just right. As we went to the lot to look at the car he thought I should consider I immediately knew we would hit it off! Interior was beautiful the ride quiet and most importantly - it's really fun to drive. With all the benefits of Patrick added and the service I experienced - I recommend highly you check out Patrick BMW and experience the professional service they will provide. read more

There was an usually long amount of time to wait for signing the paperwork but everything else is exactly what you would want and expect from your BMW dealership. Much better treatment than some in the city. read more

Service writer was fine. Got called that the car was ready to go. Now we are at cashier desk and cashier spills coffee all over paper work and key. Doesn't wipe it off just hands it back to us. So I call the service writer and ask him if he can clean the key bc it was dripping in coffee. The key got cleaned and paperwork got replaced. However after getting the car back from the " car spa" it is covered in bugs, dirt all over the outside. The floor mats were taken out and rinsed off and placed back in, soaking wet. There was a puddle on the driver and passenger floor. And water on passenger seat. Called the service writer again and he took the car to get " cleaned" again. Comes back 10 minutes later with only floor mats dried. You would think that after spending 3,000$ they could've maybe washed the car with soap instead of just spraying it with water and bringing it back out. Unreal. read more

Patrick BMW - Still a dirty car. Lol after spending 3,000$ - Car Dealers Near Me - Schaumburg, Illinois

I had a great experience at Patrick BMW. We went in looking for a courtesy/demo car but they were able to match the price of the demo car with the price of a brand new X3. William was a great salesman. He wasn't forceful about the deal which made us feel comfortable. We forgot the remote for our garage in the traded car and Will overnight it to us right away! We love our new X3. Thinking of naming her Simone. read more

Just took delivery on my 2022 M3 comp from Patrick bmw and recommend this dealership for anyone looking for a new car. Gary Davis was my salesperson and he was great and I recommend him also. read more

I worked with Michale Wilson in securing my new vehicle.  Mike was helpful, honest and upfront. I walked in with a credit union loan and Mike was able to get me a lower rate and a great deal on my trade in.  I went to a few BMW dealers trying to workout a deal on the car I wanted. Patrick had the most in stock selection, the best prices, and great customer service.  It was end of the year and extremely busy, but I never felt like I was a number or dollar sign. I would recommend Patrick BMW to anyone looking for a new vehicle, I am extremely happy with the service. read more

We purchased our 2023 X3 last weekend from Patrick BMW in Schaumburg, Illinois and had a very good experience! Vincent Valente was our sales rep and did a fantastic job! Daniela Ambungan our finance rep was outstanding as well. Great work team! read more

Angelo Tramuta was very kind and helpful to my husband and me. We came from Wisconsin because the price of the car we wanted was much better than anyplace close to us. We had a good experience all around. Thanks! read more

WORST DEALERSHIP EVER!!!! After talking on the phone with a salesman, we had worked out a deal, after they had run our credit through about six banks, all of which turned us down because the bank would not loan out so much money for the car (which means they were asking WAY too much money for the car) gave them a down deposit and were setting up delivery as we live out of state. Next thing you know, we get an-email telling us they sold the car to someone else. THEN......they call us up a few days later, telling us the financing fell through on the other people they told us they sold the car to, and would we like to buy the car. Well, since I liked the car, and we hadn't found another one, we said yes. We gave them another deposit, tried to go through our Credit Union for financing, and even THEY would not finance the car. We had to give them THREE THOUSAND dollars down to get any kind of financing. Now, it's been over a week, we were promised the car would be here and it's not. Our salesman won't return our calls or texts. So, here we are, no car, out three thousand dollars, and they probably rolled up camp and moved on to somewhere else. WORST PLACE EVER read more

car is good happy with that, i said I wanted 48-60 moth term they gave 72. The interest rate is 9%, I was going to buy a different vehicle a few months back and that dealership was giving around 4. the car was for my wife so I signed and they were closed, she would've be upset if she didn't drive that car home. I have to refinance already, i will not buy a vehicle from any Patrick dealership again. read more

Patrick bmw is an amazing company and the people who work there are even better. Natalie Gibson is the best and really knows her business and craft. Enzo CostA is the best general manager and there's no other company I company I would use to buy a car ever again. Kudos to those two and Patrick for life read more

I went to Patrick BMW vs other (closer) BMW dealers because of Costco's association with this dealership. Well, the Costco deal didn't work out due to shortages, but I have rarely had such a pleasant and pressure-free buying experience as I had with Angelo Tramuta. Ask for him, he's the best. 20+ years with Patrick BMW...Angelo knows these cars inside and out. We discussed many options and I ended up with a beautiful CPO X5. Angelo sold this vehicle the first time and it's owner came back to him to get his next car. That says it all right there. And do yourself a favor; get the ceramic coating. I know the stigma of "dealer extras" but I promise, you'll love how your car looks once it's done. This is a long way from the cheesy dealer "rustproofing" of the past! read more

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