Today I received a call from hyundai sales which totally felt like an insult & disrespectful. I had an issue with the service at Patrick Hyundai dealer in Schaumburg. I asked to speak to a manager & never was able to. I came in the next day to retrieve my vehicle & again asked to speak to a manager & was told there are no manager on duty today on a Friday a business day all the managers are off how convenient. what type of business has no manager on duty on a business day. then to receive a call from the sales department trying to sell me something yet to this day no one has reached me to fix my issue. I wrote a review on google & was responded to instantly yet still no one has contacted me to solve my issue. read more

We decided to purchase our 2022 Hyundai Tucson since the lease was about to expire. This car has been wonderful. We haven't had any problems with it, and the mileage is great! Dave Polcik at Patrick Hyundai in Schaumburg completed the Purchase paperwork thus ending the Lease Agreement. Ketyra Taylor worked with us to complete the finances and also purchase an Extended Car Warranty. We wanted an Extended Warranty since we plan to keep this car for 10 years. Ketyra was certainly an expert regarding finances and extended warranties. Dave and Ketyra knew every form, without any unanswered questions, as if they knew them in their sleep. This task was done efficiently, with both Dave and Ketyra making it pain free. This is how everything is done at Patrich Hyundai, with knowledgeable, friendly professionals. Patrick Hyundai is the BEST dealership to lease or purchase a great Hyundai! read more

Brought my 2022 Tuscon in for the third and final complimentary oil change and tire rotation as part of my deal when I purchased the car three years ago. The final complimentary service was at 36 months or 36k miles whichever occurred first. In my case the dateline was first as I currently have around 23k miles on the car. I called on January 16 to schedule my service on Feb 18 since I was going to be out of town. When I arrived this week for the service, the service rep advised me that I was 11 days past the 36 month deadline and they could not process as complimentary. I am done with this dealership and will get my car serviced elsewhere. Their loss as I am scheduled to replace my other car next year and it definitely will not be purchased through this or any other Patrick affiliated dealship. read more

Just a "buyer beware" to anyone thinking of purchasing a vehicle from Patrick Hyundai. This is what happened to us: Patrick Hyundai assured us they could get us an Amazon Grey Tuscon Limited Hybrid so we signed a purchase deal with them and put down a deposit. Days went by and they failed to keep us updated on the status of finding the car. It was us contacting them multiple times about the status of their car search. Finally, as days went by without a delivery date, we became suspicious that there was no car! After the numerous calls to them, we pressed them to actually give us a delivery date, yet they kept telling us to give them a few more hours as they felt they were close to getting the auto. Well, a couple of hours later, we got that dreaded phone call that we had begun to anticipate. Patrick Hyundai admitted to us that they could not find the vehicle. Without offering any other solution, such as ordering the vehicle, they told us to come get our deposit and hung up on us in mid conversation. Lucky for us, Elgin Hyundai was able to secure the exact car we wanted. We drove off the Elgin Hyundai lot 5 days after Patrick had failed to secure the car and hung up on us. Dealing with Patrick Hyundai was the most unpleasant experience we have ever encountered when purchasing a vehicle. read more

BEWARE DONT BUY A CAR FROM HERE!!!! BAIT-and-SWITCH I went to Patrick dealer on April 10th with my son to buy a car from there a month ago he signed all the contract and got the car registered. Few days ago they called my son to tell him that he is not longer approved to have the car because he is not a US CITIZEN!!?? A month later ?? At the beginning he got a 2.9 percent. Today they wanted to redo the contract for almost 6%.!!! While we were in the dealer they stole the license plates of the car. This was done by MANNY DIAZ who Also was texting me telling me to return the car because the policies of the dealer. They said he's ilegal and he's totally legal in this country. We had to call the police on them. We got the plates back because of the police intervention. This is pure discrimination and not a good business for inmigrants! read more

I sent an inquiry for more than a week to make appointment for inspection. Now it's been more than a week none of them response about my car problem or to make appointment for inspection. They only gave me offer to buy my car. Never received good service from this location. read more

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Patrick Hyundai has let me down so many times that I have finally stopped going. I wanted to make an apt to get a recall fixed, couldn't get through so I drove to the dealership. They said there was a special number to call so I called it and the phone rang to the receptionist in front of me. Made an apt. Waited a month, took off work, went to the apt. They told me I had a check engine light on which I didn't . They kept my car for an hour and a half and then returned it saying they didn't have the part and to make another apt. What a waste of time. I've also ordered touch up paint from them. They said they'd give me a call when it was in but no call. I made a complaint through customer service. They were very responsive but really couldn't do anything . read more

We called before we came to insure the car was on the lot. Nasty white woman with long brown hair and glasses seemed bothered she had to work with us. No hello or how can I help you but she was interested in making sure the receptionist put us on her list of people she was working with. She informed us that the car sold earlier today. We explained that the woman we had spoken to , Dorothy, said it was here not 40 minutes prior. She exclaimed I'm not the one you spoke to. We said we would not even be interested in seeing what other cars they had on the lot. This woman should clearly go back to customer service 101. read more

I am extremely dissatisfied with the ongoing issues and lack of resolution with my Hyundai Tucson 2018 at Patrick Hyundai. Since February 2023, my car has been subjected to multiple consumption tests, engine cleanings, and repairs, including a head gasket replacement, catalytic converter replacements, and a fuel pump replacement. My wife and I have paid almost $2,500 out of pocket and still don't have a working vehicle. The dealership now says they want us to pay 35% of the third catalytic converter, despite only driving three weeks on the second catalytic converter they replaced in March 2024 before the car broke down again. The dealership has had our car for 7 weeks this go-round, with little communication or progress as we continue to drive the rental car the dealership provided. Multiple calls to the service manager, Pete, have gone unanswered. We've contacted Hyundai corporate consumer affairs multiple times, but they say they "stand by [the dealership's] diagnosis." Given the known issues with Hyundai engines having catastrophic failures before 100k miles, we suspect the engine needs replacing, yet the dealership and corporate continue to stall and blame us. This level of service is unacceptable and highly frustrating. We would not recommend this dealership and want this issue resolved so we don't have to work with them again. read more

We have been customers of this Patrick dealership for close to 20 years with our Mini Coopers. Would like to mention our experience when we went in for a test drive. We had no intension of purchasing a car that day, but Johnny Storelli took great care of us. We didn't feel pressured or rushed and it felt like we were dealing with a friend. My husband has major health issues and Johnny was so kind and helpful. We now have a new car that we love! Will definitely recommend Johnny and Patrick to our friends read more

Had to bring in the Hyundai Tuscon I bought one month ago bc the check engine light and other system generated notices were coming on after 2 weeks and again after 4 weeks. They tried to tell me I might have to pay a 180 diagnostic fee. Really it shouldn't need diagnostic work done when I just bought it not long ago. read more

This place is ridiculous! I just needed a replacement battery for my key fob but went through being sent to several places within the dealership. Experienced multiple employees with poor customer relations skills as well as a smarmy sales guy in the parking lot who said that he thought he had sold me my Santa Fe (Seriously, does this line actually work on people?). Timmy in Service was the worst. All of the frustration and time wasted for a $2 battery. Have considered getting a Genesis SUV but will not be going back to this dealership for that or anything else! P.S. I bought my Santa Fe in New Jersey before moving back to the Chicago area. read more

Do yourself a favor and avoid this place at all costs. Went in for a mandatory recall from Hyundai that's free ,but some how they managed to charge us for everything they could come up with. Literally got charged for talking to the secretary about getting my car back and got some really dirty looks for giving a elder person advice about not taking their ridiculous packages they offer, which is just the free package just dolled up. The best thing this place could do is shut down and stop trying rob people! STEER CLEAR OF THIS BLACK HOLE! read more

So disorganized and will give you the run around. My issue started in March, and was never even resolved. I understand they are overwhelmed with warranty requests, but my goodness they need to hire people and train them to be able to do the work. I requested no less than 4 times for additional work (atop the warranty work) to be done and was assured that it would be done. I also got 4 different quotes. SEems like they just make up the pricing. Additionally, the body shop doesn't speak to the service center - hello?? WORK TOGETHER TO SERVE YOUR CUSTOMERS. it is absurd. I have to chalk this up to poor management, no one knows what the other is doing over there, and they will waste your time. read more

My wife and I hate going to a dealer to buy a car. Not this time. It was an extremely pleasant experience. Everyone was so helpful and took very good care of us. Customer for life. read more

Great experience buying my first car with Dave P. Would recommend him. Friendly staff as well.

Not even worthy as a one star! Terrible dealership ! BUYER BEWARE! N mayday mayday mayday ! The worst experience I have ever had ! They are bad people here at this dealership to the general manager "Scott" to their incompetent service team "Jim Grumman " they are the worst! ! Bought my past two Hyundais from them and their "PATRICK PROMISE" is a LIE ! No promises just incompetence and deceitful! read more

While my experience at purchase was outstanding, service was another issue that was far from what I expected. I have had some issues with service for my Genesis G80 from other dealerships and while not convenient for me I returned to Patrick for oil and tire rotation along with addressing a recall. I was told the service would be 3 hours in total. I was surprised to be called 90 minutes later to be told they were done. The reason was that the part for the recall was not in stock and they would have to order it. Are you kidding me? Why did you bring me out an hour from my home and not have the parts needed for an appointment made weeks ago? Needless to say I won't be returning for service at Patrick again. read more

Upon arriving at Patrick Hyundai Schaumburg, I was told the that they would not honor the quote for the car provided online saying it wasn't correct because they didn't know my zip code or credit rating - both untrue because you had to put it in the request. I was given a quote for the car and asked them to change it from a 5 yr loan to a 3 yr loan. I had specifically asked for a 3 yr loan. They argued with me saying I never said that. They changed the length of the loan and I decided to purchase the car. Financing was horrible with the upsells and sighs when I still said no. I found out later that even though I watched them tear up the 5 yr loan paperwork, that is exactly what I got - a 5 yr loan. Both Josh and Jose reached out to me to see if the car was meeting my expectations. I said there was at least one issue with the backseat heater and maybe another with wind sound coming through the window. I now know that I get ice inside my windows on cold days. I have tried reaching back out to both Josh and Jose on at least 3 occasions and have not heard back. I would be nice if they would respond to my request to schedule an appointment to have my car looked at and to meet with at least one of them and financing to see what the 3 yr loan would look like. I feel that this whole process was a scam from the beginning. DO NOT BUY FROM HERE! read more

Jake Kim was a great salesman . He showed me the car I wanted . It's was not at my dealership . He had them bring it from Wisconsin and he got me the color I wanted . It was the best car buying process I ever had . I really enjoy driving my Red 2024 Santa Fe. read more

I recently purchased a 2025 Santa Fe, my experience working with Patrick compared to other dealerships, was no pressure tactics, the sales process was smooth. The sales rep Ben Georges was patient and answered all my questions professionally. I wanted a Black on Black Calligraphy and the dealer did not have one. The GM Scott June was able to locate one from a different dealer, the car arrived in a few days and they honored the price quoted. I could not have asked for better a purchase experience. In addition, I provided a offer from CarMax to sell my 2022 Tucson and Patrick was able to match the offer, which made the overall process easier, while reducing the sales tax on the new vehicle, a win/win. read more

Huge disappointment! Will not bring my car or shop here ever again. I towed my 2016 Santa Fe Sport here after check engine light flashing. I am the original owner and did all the maintenance by the book at the dealership. It was an engine failure and my 55k car needed engine replacement! Fortunately, this was covered by Hyundai's 10y/100k warranty. We got the rental car and were told it will take at least a month. So far so good. It happens that it was a few days before spring break, so we went on vacation out of town. A week later we got the call from Gus, telling us the car is ready for pickup the next day, but it also needs whole bunch of services. A major one being lower ball joints replacement w/alignment for $950! I was a little surprised and try to explain that we could not pick up the car or return the rental as we were out of town. After I asked for the discount, Gus said he could knock off a hundred bucks, but only if I decide right now and do all the other services totaling about $1700, but when I said I need a little time to decide, he said not to call him later and asking for discount and that we will be charged for the rental if we don't pick up the car tomorrow. A few days later my wife picked up the car. She called twice in the morning and left a voicemail to check if the car was ready and what was the situation with the rental was. Gus never called back. Surprisingly, on the report, there was a note about us not being able to pick it up and the rental was fully covered - great! Later I called a few mechanics in the area with great reviews to ask for a service estimate. Most estimates were about 60% less than the dealership price, but also most mechanics questioned the need for the service at this mileage and suggested bringing the car over for inspection. I picked one with the best customer reviews and when I dropped the car off for inspection, he called me almost immediately and said: "I could not sell it to you even if I didn't like you". I was shocked and couldn't believe, the dealership would just bluntly try to rip me off after all those years I was a loyal customer servicing my car there. This is not acceptable! read more

I hate getting a new car. It is always such a horrible experience. But, that process has been so much better at Patrick Hyundai. I have leased 3 cars from them and every time has been just an incredibly well-handled, professional experience. Maz and Scott are great. Wonderful people who take great care of their customers. read more

I bought a new car and the service was wonderful! They were kind and patient. They really delivered on their Patrick Promise

First I would like to thank Taylor for helping me through the process and answering questions to the best of her knowledge. That being said, I want to express my disappointment with her manager Jose who got involved and was very misleading and withheld important information we specifically requested before we could decide to move forward with any agreements. In fact, he kept cutting me off whenever I tried to ask questions. He then decided to provide the information when it was brought up to us at the time we met with the finance department and we had to complain that this information was requested hours earlier and it was withheld, in my opinion, he thought it would cause the deal not to happen. Very unprofessional coming from management. I think he needs to get some training on how to treat customers with more honesty, and respect and be straightforward with the information requested in any case, it is a sale, and information about the auto should be disclosed by them voluntarily. If you go there to buy a car, be careful with this manager and make sure you are prepared with all your questions because it seems like they like to give the bare minimum information they want you to hear to secure a sale. read more

The whole team that helped me was amazing. They took extra care of my car, and even wanted to hold on to it one more day to be sure the engine was not turning off endangering me while I drove again. I received a text letting me know when my car was ready, and the final price was even less than they quoted me at. Sal Munoz was my contact in service for the whole time, and he kept me up to date with friendly calls and a text when my car was ready. Car maintenance is a source of anxiety for me, and yet I felt supported through the whole process. Thanks! read more

I've had good experiences with this dealership. Just bought for the third time, very relaxed atmosphere compared to the typical car dealer. Sales person David Policik does a nice job. read more

it should be zero stars for the terrible customer services I received Service advisors hand out their cards with a phone # that is not answered and has no voice mail set up. needed to make numerous calls to just get a call back regarding a problem that was not fixed the first time it was brought in I was told I need a new catalytic converter for 4000$ that was caused by the nation wide hyndai oil consumption problem. I got no help from this dealership or from corporate even though the oil issue caused the catalytic to be clogged. my advise is DO NOT BUY A Hyndai !!!! read more

I cannot say enough good things about Patrick Hyundai. I just purchased my third car from Jack Kim. Jack is an honest, realistic and hard working rep. I always drive away feeling like I was heard and got a great deal. The service team is fantastic too. everyone I deal with is professional and attentive. I don't bring my car anywhere else for maintenance! read more

I went in to Patrick Hyundai hoping to leave with a new Palisade. I started texting earlier in the week looking specifically for a 2nd row bench seat. I received a text saying they were able to find one. I went in to test drive and negotiate a fair price. They don't negotiate. They just move numbers around. I did my research and knew what I was doing and they tried to confuse me. They proceeded to tell me it was the only Palisade with a 2nd row bench seat in a 250 mile radius. That was total b.s. because after walking out, I did find others at another area dealership. They also try to scam on trade-in. The poor couple next to me wanted to trade in their vehicle for a new purchase. The dealership would not match a Carmax quote and suggested the couple go sell their car to Carmax while Patrick Hyundai starts the paperwork on a new purchase. Unbelievable! Not sure what they decided. I sure hope they left too. Buyer beware and do your homework ahead of time. read more

Manny Diaz always a great guy to work with. Alan in the business office was a nice guy and courteous and professional. Very happy with our new Tucson Limited. read more

Bought 2 cars here in the last year and a half, great customer service. I'm and out. Fair and honest. The service department is also pretty great oil changes and tire rotations have been seamless. Highly recommend. read more

Recently, I purchased a pre-owned vehicle from Patrick Hyundai and overall the experience was a no-pressure, easy experience. My sales person, Tom Scimeca, was very helpful and informative and he made the process less stressful. This is the 3rd car I purchased at Patrick Hyundai with Tom Scimeca because he listens to what I'm looking for in a car and always puts me in a vehicle that fits my needs, wants and budget. Tom took his time to explain the new features and how to use them and gave me a fair deal. read more

I recently purchased a 2024 Hyundai at Patrick Hyundai. I had the pleasure of working with Guido. He was patient and so kind, he didn't make me feel pressured into purchasing a vehicle; which is a huge plus. Also, I was not stuck there all day, the process was seamless. Overall, my visit was great, I look forward to doing business in the future. read more

Bought a Santa Fe this weekend. Worked with Dave Polcik on the sale. He was pleasant, respectful, respectful of our time and responsive to our needs. Everyone we worked with at the dealership was great, we had a great experience, and despite how busy the dealership was, we were never rushed, yet we got through the process very quickly. Thanks for everything! read more

Just purchased a 2023 Tucson. Ed Jones was my salesman, and I was very pleased from beginning to end. Started "shopping" in April. Told Ed I was just at the beginning stages of my search for a new car. Never felt pressured. Continued my search looking at different cars but eventually, 6 weeks later, decided on the Tucson at Patrick. Ed took great care of me. Even went to another dealership to find the exact car, color and features I wanted. read more

From my dad: Daughter was leasing a 2019 Santa Fe. Lease had come due, and she ended up buying the vehicle. Came by the house, and I was finishing up an oil change, and rotation on the wifes car. I said let me look it over. Said she just had an oil change 2-3 months ago ago at the dealer. Ok, so I open the hood, and the first thing I notice is the coolant resevoir is bone dry. Pull the dipstick, and the oil is coal black, and is shearing on the dipstick. Brake fluid is about 2" low in the master cylinder. Told my daughter all this, and she could not believe it! I told her no more dealer, as long as I can do it. Topped everything off, and has been good. Just changed oil yesterday, rotated tires, of which she will need 2 new tires, because they never rotated them at all, with 41,000 on the odometer. Also, she needs a set of brakes, which I will install myself. That is why the master was so low. After an inspection yesterday, brakes tomorrow! Going to this dealer, and give the service manager a piece of my mind! Told my daughter if you had kept taking that car there, you would NOT have a car in less than a year! I can't believe the neglect on the dealers part!! read more

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Such a great experience last weekend! Guido and Josh were so helpful and made this process so easy and not stressful. I told them my price range and the model car I wanted and within minutes I was on a test drive with the car I purchased. Highly recommend Guido and Josh and Patrick dealerships!! read more

My 2017 Genesis dies on a weekly basis, if not more. There is obviously something wrong with the computer system but every time I bring it to Patrick Hyundia they can't find anything wrong. Obviously they are not checking it out. If it's not the battery, started or alternator then what is it. They need to dig deeper but do not. Had it jumped yesterday and it's dead again today. The great warranty Hyundia has is useless if they can't fix my car. Is it Patrick Hyundia that doesn't care or are they unqualified. If they expect me to buy a new car it will not be from Patrick Hyundai. read more

Tom is a great salesman. No bs just straight talk. He will be my salesman going forward.