I came in ready to buy a ~$30K (after taxes) car TODAY, on my credit card, on the spot. I knew…read moreexactly which car I wanted, but there were a couple of other good options too, including a Model S. They (Mario and some other guy) acted like they didn't even want to give a test drive of ANY car. Because I'd just been in an accident, I needed to make sure the suspension actually felt like a luxury car. LOOK--I've been buying cars for a looooooooong time, especially sports and LUXURY cars. This was hands-down the ABSOLUTE WORST car-buying experience I've ever had. I was looking at three cars I was ready to buy TODAY, and what these idiots didn't realize is I needed to leave with a car today. While I was waitin to testdrive the Model S, they kept asking me, "How are you going to pay for it?"--as if I'm broke--before even letting me drive the cars, AND as if I OWE them an answer... DUDE, we're not even near that part of the process yet! THIS is the WEIRDEST SHI* I've ever experienced in my entire f*ing life. At Lexus they wine and dine you, free cappuccinos, snacks pastries popcorn.. give as much time is necessary getting you comfortable in the dealership. This is why Ive spend $70,000, $45,000 on a car there. These idiots didn't get the memo!! So OF COURSE I left when they made it feel uncomfortable. I go to another car dealership which didn't have anything I was interested in. but I met this young Asian guy from Korea who was also car shopping. he was looking for a convertible Mustang or convertible bmw. elegant cars had a convertible BMW in his price range! they LITERALLY had a DOUBLE SALE OPPORTUNITY!! I came back specifically to test drive the Tesla Model S, butNOW i brought this new friend who was ready to buy rt away... and again they're asking how I'm going to buy it without first making sure I even like the car. then even though the BMW convertible is listed online for sale they told the Korean boy that the BMW wasn't working at all..! I was like wtf!? I asked about the car earlier they never told me that! #HELLASHADY That's not how you sell ANY f*ing thing. Danny brought out a paper with the Model S's price, title and taxes total of almost 30k and I'm wondering why! like I already know what the price is, the price is no problem for me, and I STILL hadn't test drove the car yet!!! so it was just the strangest interaction that just was hella awkward which challenges explanation. Their hella f*ed attitude lost an EASY $30K LAY-DOWN. All they had to do was let me test-drive the two cars I was interested in. I would have paid and left! But in this scenario I simply just left LOL #DUMB #EXTRADUMB I honestly started questioning whether they sell cars AT ALL.

I purchased a beautiful 2012 GMC Terrain with only 58,000 miles on it in December 2024. It was a…read moreno hassle very pleasant experience, and the price was very reasonable. The salesmen were friendly and helpful. Because the vehicle was older than a 2016, no bank or credit union would finance it so I did financing through the dealership. Even though I have good credit, they still gave me a 12% rate. I would have given 5 stars with a more reasonable finance rate. Overall I would recommend them, but get your own financing if you can.

I recently purchased a Ford Mustang Mach-E from South Bay Ford. This was the first car I had…read morepurchased in over 10 years because I really dislike the car buying process. The guys, Mike Covani and Brendan Lenehan made the process so easy! I was shocked. I'm 65 so I have purchased a lot of cars in my life, and this was BY FAR the easiest and best car buying experience I have ever had. They found me the exact car I wanted, worked with me on all the bells and whistles and got me off the lot with my new car for far less than I expected to pay. I just can't say enough about what a pleasant experience it was. Everyone I dealt with at the dealership was friendly and helpful and I felt very comfortable. And I love my new car!

I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.

I've been coming to Pacific Subaru ever since I got my Outback, and I have to say they've always…read moretreated me like family. Everyone there is cool, down-to-earth, and easy to talk to. They treat you like a longtime friend, not just another customer walking through the door. I've never felt pressured or like someone was just trying to make a buck off me. Over the years, I've brought my Outback in for all kinds of things. They've handled the regular maintenance, fixed a nail in my tire free of charge, and helped diagnose and repair an electrical issue without any hassle. Most recently, I had to replace a cracked windshield--thanks to a gravel truck. They gave me a great price, installed the new windshield, and calibrated the EyeSight system correctly. I couldn't be happier. Not having to stare at that giant crack every time I drive is a beautiful thing! Hahahaha. Now, to be completely honest, some repairs and services can be expensive. But when you have technicians who truly know what they're doing, take care of your vehicle properly, and seem to care about it almost as much as you do, that's a win-win in my book. I also want to give a special shout-out to Brandon. He is awesome in every way. He's professional, knowledgeable, and just an all-around great guy. I have a lot of respect for him and genuinely appreciate everything he's done for me over the years. If you own a Subaru and want a dealership that will treat you right and take care of your vehicle, I highly recommend Pacific Subaru.

I never write reviews but…read more.. I came in to purchase a 2019 Subaru Impreza with a 720 credit score and $5,000 cash down -- a serious buyer ready to sign. During the financing process they tried to slip a $1,000 USWC warranty package into my contract without clearly disclosing it, which kept my monthly payment the same while quietly increasing my total loan amount. I caught it and had it removed. They agreed to a car wash as part of the deal, but after the wash was done the car was still visibly dirty. It was at that point I reasonably asked for a full detail to make sure the car I was about to spend $20,000 on was actually clean. Along with that I asked for a full tank of gas and an oil change credit -- basic customer appreciation on a deal of this size. Manager Manny Alba refused all three requests and told me the dealer was 'losing money' and that they sell hundreds of cars. That response from Manny ended the deal. I took my $5,000 back and walked out. A manager who talks to customers like that before they sign says everything about how you'll be treated after. Read every page of your contract carefully here -- especially the itemization page where add-ons can quietly appear. There are dealers in LA who actually value your business. Subaru Pacific is not one of them. If I could give 0 stars I would. If you're a dealer and are seeing this. Please contact me I'm ready to make a deal today. Thank you. Juan

Mohamed and Javier Jr were incredible! I am completely in love with my new car. They made the…read moreprocess easy and smooth. Mohamed provided solutions to any and every crossroads we accrued. I would definitely recommend Hawthorne Auto Sales to family and friends.

I haven't even had the car for 3 days andddd... It's leaking oil, half the speakers are out, OMG…read more.. We tried driving the car up a hill and the car wouldn't go. That's some scary shiii. Fix this car or give me my money back.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

We purchase a vehicle around August 2024. Very friendly staff, a family business who treat their…read morecustomers with respect and are considerate while accommodating. Purchasing the vehicle was an easy process. We offered full cash for the vehicle and asked if the price would be negotiable, there was little to no wiggle room, so we did half cash and half finance. Drove the vehicle home the same day. On Thanksgiving evening (on our way out) the transmission went out while on the freeway. Car was loaded with the entire family, had to get the car towed to the mechanic while Ubering to our destination. We spent a couple thousand dollars in fixing the transmission, and a few hundred bucks on the tow truck along with the uber on Thanksgiving night. We haven't driven the truck for even 1000 miles and already replaced the transmission, which gives this place a 1 star rating. We did not call when the transmission went out, didn't think we'd get any consideration since we were considered owners of the vehicle already. However, we called 1-week after they responded to our google review and until today, we have not received follow up. If a follow up is received, I will post an update. The entire family was friendly and helpful throughout the purchasing process. My conclusion on this experience: I purchased a used vehicle at Hawthorne Motors Express and the transmission went out 3 months after owning it. *we are proud owners of 2 previously owned vehicles, which were purchased from Enterprise Car Sales. I know where I'll be going for my next car.

Maximus & Mario were amazing! Clear communication, great…read moreprice , clean car . Fast paperwork. Appreciate the deal ! Maximus made sure I was taken care of since the very beginning! Can't wait to drive my new whip !! Come buy your guys new car here! You won't regret it !!!

If you're looking to get scammed and have your time wasted, this is the dealership for you…read more We contacted Car Lux Inc. after finding a vehicle we were interested in. We told our salesperson, Maximus, that we had the money ready and would be driving down from Northern California within about a week to purchase it. Instead of simply holding the car, he immediately used pressure tactics, claiming it would likely sell unless we put down a **$500 refundable deposit**. Once we paid the deposit, the dealership marked the vehicle as sold and removed the listing, CarFax, and all of the vehicle information from their website. When we later asked for the CarFax again, Maximus suddenly became "too busy" to respond, despite previously replying almost instantly. Before making the trip, we specifically asked if there would be any issues paying with a cashier's check on July 4th since banks would be closed. Maximus told us to send him a photo of the check several days in advance so he could have it verified beforehand. We did exactly that, and he confirmed everything was good to go. After driving several hours to the dealership, everything fell apart. First, the vehicle was nothing like it had been represented. We were told it had new tires, yet the front tires had a 2012 manufacture date. The car was filthy, covered in scratches and paint chips, had faded paint, broken buttons, rattling mirrors, suspension issues, exhaust problems, and cheap aftermarket parts. Based on its condition, it likely needed close to **$10,000** in repairs. After spending hours test driving the car and completing paperwork, we were suddenly told our cashier's check had **never been verified**, despite Maximus previously confirming that it had been. The only option they offered was financing, which conveniently came with numerous undisclosed fees. Maximus repeatedly insisted he had verified the check until the finance manager called him out in front of us for lying and told us he would be **firing Maximus because this wasn't the first time he had made this kind of mistake**. Whether that was genuine or just for show, it was incredibly unprofessional. Read every line of the paperwork. The contracts included several undisclosed fees and add-ons, including a vehicle tracker we never requested. We believe many of these practices are deceptive, and **we will be filing complaints with both the FTC and the Better Business Bureau (BBB).** To make matters worse, getting our refundable deposit back became another ordeal. After we decided not to purchase the vehicle, they repeatedly stalled and told us to leave, promising they would send the refund later. We refused to leave without our money and informed them that we would involve the police if necessary. The moment law enforcement was mentioned, our $500 refund was processed within minutes. This was, without question, one of the worst dealership experiences we've ever had. Between the misleading description of the vehicle, high-pressure sales tactics, contradictory information, questionable contract practices, and the difficulty getting our own money back, I cannot recommend Car Lux Inc. to anyone. Save yourself the time, money, and frustration, and buy your car somewhere else.

These guys are awesome! From our initial greeting to signing the paperwork....very honest and…read moresincere. Nice cars on the lot, no pressure buying which was greatly appreciated. Gave us the time and patience to look at the models and made us feel really comfortable. It has been almost a month since our purchase and I still have such a great feeling from this purchase. Giving good business to good people always is the best practice. Thanks guys!

Drove 2 hours from San Diego to see a BMW 540i. I had been "somewhat" in contact with Kia and Jairo…read morefor a week letting them know I had interest in coming up to see the vehicle via e-mails. Due to protests I ended up holding off a few days but made them fully aware I would come up to see the car. I stopped getting replies to my e-mail after that. The day before I was coming up I couldn't get a hold of anyone, I had requested to get additional photos of the front and rear bumpers' because they were blurry online when you zoom in. I got nothing. The car has been listed since March but they didn't seem to caring much to sell it --- I ended up making the trip ( I had a list of cars to see in the LA/OC area) and stopped here first because I was very interested in the vehicle which was listed a reasonable price, I wasn't even going to haggle the price. I walked around the small lot for about 5-8 minutes, inspected the car from the outside but never got approached. Finally walked in to get some attention but I felt like I was in their way instead. The guy gave me the keys willingly to check out (which is why I didn't give one star), he let me just have my time with it. But seemed like he was getting a new car dropped off, he didn't really care much for me and there legit was no other customers there to help out. Made my way off the lot pretty fast after sitting in the car for two minutes . Bad vibes and very disappointed. The other half of this, their website offers getting value for a trade-in. When I let him know of my interest and letting him know I had a trade in, he quickly told me they do not take trade in's at all because they have no money. Maybe take it down from the website as an option? All in all, the guy seemed bugged about something rather than me being there as a customer. He didn't even try and sell to me, he had no interest of talking to me. For someone who claims to not have money, you would think they'd try harder to make a sale. Ended up buying a 2022 BMW 540i from a dealership in Downey, paid a little more than I wanted but at least they tried and got the Gen 2 B58 so at least the day ended good.

I am filled with so much gratitude for how amazing the team at Pacific Volkswagen has been!…read more I was referred to this location, and I'm so glad I was. A huge shoutout to Jesus, Aaron, and the entire team for truly going above and beyond to make the experience of getting my brand-new car so special! After being in a terrible accident two months ago, getting back into a new car was a big moment for me. I was fairly unfamiliar with the Volkswagen brand, but my new Tiguan is absolute perfection, and I couldn't be happier with my decision. I will absolutely be coming back to this location for everything and sharing my experience with close friends and family. Nothing feels better than receiving exceptional customer service and having such an outstanding experience when investing in something you'll have and enjoy for years to come. I truly can't thank you all enough. Thank you so much to Jesus, Aaron, and the entire Pacific Volkswagen team for making this experience so positive and memorable!

This is my second time leasing a car at VW Pacific with Jesus as my salesman! I traded in my Golf…read moreGTI because I was ready to go back to an SUV. Jesus made the process smooth and stress-free from start to finish. I test-drove the 2025 Taos and knew right away--it was the perfect fit. Jesus was professional, friendly, and patient, answering all my questions and making sure I felt confident about my decision. I left the dealership not only happy with my new Taos but also with a thoughtful gift--a cute VW dog plush and a coffee travel mug. Thank you, Jesus, for making this such an easy and enjoyable experience. If you're looking for a new VW, I highly recommend asking for him!