Made an appointment to repair a paint defect covered under warranty. Scheduled it such that Pearson would have the car for the week I was away on vacation during spring break. I was told the warranty approval process takes 24-48 hours from American Honda Motors (AHM). This was the same thing AHM had told me over the phone. When I returned a week later the paint work had not been touched and I was told through an Pearson assistant that the service manager stated that AHM takes 3-4 weeks to approve paint warranty claims. I called AHM and they were baffled why he would say that. I picked the car up and will take it somewhere else. Trust betrayed. read more

I can't say enough good things about the service at Pearson Honda. I do not trust anyone else with my Honda CR-V. I have taken my car to other mechanics and they have told me they do not know what is wrong with it. But every time I take it to Pearson they diagnose the problem and fix the issue! They are always very nice AND they don't over charge me. I feel like I'm getting good fair service every time I go. Thank you Pearson Honda! Side note: they are very busy for good reason so I would recommend dropping your car off and picking it up later. read more

3 hr for a scheduled oil change and tire plug. Did not even plug the tire. Contacted my sales guy and told him this is the second time the service appointment went bad and he said he will look into it, have heard nothing back. First time money was stolen from center console. Have bought 4 cars form them not again. read more

I foolishly went and bought a Toyota Corolla a few years back. Their service department is super at Person Honda. I never had an issue there or with the parts dept. They gave me shuttle rides when my car was going to be serviced for hours on the same day and loaner cars when my car was there overnight. I will be back soon. read more

We were scheduled to pick up our new 2022 Odyssey on Friday, March 5. Upon arrival at Pearson at the appointed time, neither the car nor Daniel Jackson was in sight. Someone on staff called Mr. Jackson and he drove up fifteen minutes later. Meanwhile, another employee drove our car around front. It had obviously not been prepared for sale because our floor mats, cargo liner, wheel locks and side door guards were missing. The solution? We could put in a Service Ticket for the extras and come back later. Why couldn't our car have been completely prepped in the days prior to pickup? We noticed, after more waiting, that the extras not included in the car had been included in the purchase invoice. Finally, Sales Associate Jackson agreed to meet us at 11:00 A. M. on Monday, March 8 for pickup of the add-ons. When we arrived, he informed us that mid-afternoon was the earliest our extras could be installed. We do not have our plates yet and dread thinking of what inconvenience faces us trying to get them. As previous owners of 3 Odysseys, an Accord and a Civic, we could see that our sales associate was not qualified to answer questions. Luckily, Honda has excellent information online to respond to a wide variety queries. read more

Spent a week calling and leaving several messages for someone to call me back to schedule service and no one would return call. Had to go somewhere else to have car taken care of. On another visit an elderly man that they had going to retrieve cars after service was very rude. Won't be calling them for service again. read more

Horrible. I bought my car from here a couple years ago have have been getting it serviced here since. Each time I come the experience is worse. I scheduled an appointment for 7:30 am a couple weeks ago to get my tires rotated and oil changed. Not only was I stuck here FOR AN HOUR AND A HALF waiting for my car to be finished they came over and tried to scam me into getting my filters and struts changed when they do not need to be. Months ago when I got my state inspection they told me my brake pads were almost gone and I declined getting them changed and today they said they were totally fine but found other "issues". When a wheel bearing went bad I came and had it fixed under warranty and when I picked my car up it was still making the same noise. I had to drop it back off and they blamed the noise on "a sticker" and finally got rid of the noise. Total scammers who try to defraud women. I also asked for a trade in quote as I was looking to buy a new vehicle and they never gave me one. Guess they don't want to sell cars. I should also add, today not a single salesperson was wearing a mask. The lack of care for customers is shocking. read more

Came to get my car fixed and got charged $60 for a car wash I didn't ask for or get informed of. I pull up to get my car and they also broke my Bluetooth and instead of just refunding my card they want me to bring my car back so they can break more stuff and charge me for more bs that I'm not asking for. Will not be letting these people anywhere near my vehicle ever again read more

My husband's truck died on him on a sunday.pearson Honda was the only car dealer around.he had no choice but to go there.they gave him 500.00 dollars for his truck.they sold him a 2016 Toyota truck for 38.980 dollars.they charged him 15.000 dollars for gap insurance,that is what alley bank allows them to charge.the truck started falling apart the very next day.hw called pearson honda and they told them to take tge truck to the nearest Toyota dealer.the things that were breaking down was not covered by the warranty they sold him.he took the truck back to them and they would not work with him and the bank wouldn't help him as well.bottom line he was stuck with a broken down truck. Overall a very bad experience with pearson.dont let them screw you. read more

I went in simply to get a second key made for my minivan. They quoted me ~$150 and that it would be ready in an hour. I made an appointment for 7am and was hoping to be in and out. 4 hours later I drove away without a second key, and they had "fixed" an issue that wasn't an issue. They wanted $400. The customer service was awful. I asked for the manager who didn't come, and have asked he call me which still has not happened. I would give them zero stars if that were an option! Avoid Pearson Honda for any service! read more

I had a recall procedure performed in another state that was done incorrectly. I called the Service manager Johnnie Willis during the Christmas and New year Holidays and explained the situation. On the first day possible after the holidays, he said he would address the issue. He kept his word and called me, asking me to bring the car in to PH. Well, The problem was corrected with GREAT service and then SOME. I am grateful to Johnnie, Pearson Honda and HONDA in general. Thank you so very much!!! read more

Needed a power steering pump for a 2004 Pilot. Was quoted 1100.00. Called Firestone across the street and was quoted 390.00. Firestone did the repair a few months ago, no issues. Been taking our cars to Pearson for years. I understand things are different in a post-COVID world, but this was pretty bad. I called and left a message with the service manager. The call was never returned. I would suggest making a couple of extra calls before servicing your vehicle with them. European Autohaus is nearby, as well as Firestone. Both do good work for far less. read more

You better think twice before having your car serviced at Pearson Honda especially if you are from out of town and want to use your purchased service plan. Per the service manager, Pearson Honda WILL NOT honor a service plan purchased from a different Honda dealership . I purchased my Honda and a service plan from a dealership outside of the Richmond area, and went to have my Oil/filter change and tire rotation only to be informed they will not honor the coupon. It amazing how other Honda dealerships have accepted this PURCHASED service coupon without hesitation, but not Pearson Honda. I had been worn buy several local citizens to steer clear of Pearson Honda and now I know why. No worries on my end, as I will have my car serviced in Va Beach when I return home over the weekend. Out of state visitors beware. Bad business Pearson Honda. read more

I noticed that most of the reviews to date are about Pearson's maintenance department, but my experience was purchasing. I believe that anyone who is realistic has to admit that purchasing a new car can be a mixture of emotions. It is one of the largest purchases we make in our lives. Of course, the new, slick auto will be amazing, but along with it comes with big payments and the dreadful purchasing process. I wanted to stay in the area and support my local businesses, so I visited in advance to check it out. I chatted with a salesman and the sales manager. I took both of their cards. They were pleasant and professional, but not pushy. Yeah! When I returned a few weeks later to possibly make a purchase, there was a little confusion. The salesperson I had dealt with was no longer working there and the sales manager could not initially find my paperwork. Once this was all resolved, everything was incredibly smooth. We had done our research, knew what we wanted and were wiling to pay. The negotiations were minimal. We couldn't believe it! Next, we were shuffled off to do all of the purchasing paperwork, nice, but again seemed somewhat disorganized. Got exactly what I wanted! The entire process was the quickest we've ever experienced! Thank you, Pearson, for appreciating the service of our men and women in the military. Don't forget to ask them about it for a discount. Nice! read more

Pearson Honda - ~ Lucky Me! ~ - Auto Repair Near Me - Midlothian, Virginia

Car purchase: I never in my life thought I'd ever have anything positive to say about a car dealership--let alone actually write a review--but Don Young at Pearson Honda just amazed me. We no longer live in Virginia, but our sons are still in RVA, and one was lucky enough to find Don as he searched for a new car. Dan went way, WAY over what he needed to do to help us help our son get a car. What a remarkable person Don is--a former teacher who takes a real interest in people and what they need. Plus Don has been at Pearson for several years (not several days) and actually knows his products and how to work around the system. HIGHLY recommended! read more

We had the best experience buying a car ever at Pearson Honda. Thanks so much to our salesman Scott and the Manager Keith. We were treated like absolute royalty. Pearson will have my business for years to come!! read more

I like my new car a 2018 Honda Civic LX. It's disappointing that I can not have a cd player installed or plug one in to this model. I thought that was a possibility when I bought it only to find out it isn't. read more

Always had my Honda Accord serviced at Pearson and was very satisfied, until both of my factory installed front tires wore out with less than 35,000 miles. The back tires were fine. We always paid to have the tires rotated per the recommended maintenance schedule. When we went to get the front tires replaced, the tire store told us we should have regularly rotated our tires. When we told them we did, they said it sounded like a crime scene! My senior citizen wife is the only one that drives this vehicle. Mark your tires before you pay to have them rotated, regardless of where you take the vehicle to have it serviced. Verify the work was done! read more

I'm new to the Richmond area and needed a dealer to service my car. I've literally spent the past 3 hours trying to confirm my appointment date & time, only to be told that I could walk-in and wait. The whole point of an appointment is to not wait all day. I've yet to get a person to confirm the appt or a call back confirming the information. Horrible service. read more

Just purchased a vehicle from Pearson Honda and my husband and I had a FANTASTIC experience. We have always been Haley Toyota customers but after our recent experience with Tristan at Honda we will NEVER go anywhere else! He helped make the car buying experience one to remember and before leaving he helped us get my belongings out of my old car and made sure the new one was clean and ready to go for us! (: read more

So this review is from my mom who had to pick up my keys for me so I could get my car after work since they would be closed since their were no signs and no one around to ask she saw cashier sign she goes there and stands and the girl continues to text on the phone, then my mom was just looking at what she was signing and she goes you'll get a copy so she still wanted to know something about the bill and she huffed and puffed. Then told my mom to go wait out front and someone would hand her my keys but didnt say where out front or who to look for or anything. Customer service was just horrible. read more

12-29-2016: Oil change after our Illinois Christmas visit .... Disappointed!! Had given instructions to wash vehicle after oil chamge to get salt off .... service advisor recommended transmission flush ... said okay - but don't forget to wash vehicle. Aftet TWO REQUESTS to wash vehicle to get salt off, it wasn't done! Guess they only wanted my $172+ .... disappointed in Pearson Honda!! read more

Waited 2.5 hours for an oil change, with an appointment. I got up to walk around and saw my car, sitting there. I got back into the service line and this gentleman was nice enough to help me out. A lady said they couldn't "find" me and didn't have my number because the service writer didn't take any of my information when I dropped my car off. I was in their waiting area the entire time. Unbelievable. read more

Made an appointment with the sales person to see a vehicle they had online. Drove 40 minutes out of my way in rush-hour traffic. I passed a salesman as I was walking in the door. we did not speak. I went to the desk and asked for the person with whom I had the appointment. She came out to greet me with the other salesman and handed me off saying since he had greeted me he was going to take care of me. He asked what bought me and I told him he went to the back was gone two minutes came back out and told me someone had already put a deposit on the specific vehicle. He said heWould call if the deal fell through. That was all. In and out in two minutes after driving all that way. I'm sure Pearson Honda has telephones that they could've called and let me know. I will not be back to this dealership. read more

Charles Carr was my representative at Pearson Honda and Austin took care of the financing. My transaction went smoothly. I scheduled a time to come in and sign papers (I live in Myrtle Beach, SC) and the Pilot was ready for me. Charles was very knowledgeable about the technology and other details of the vehicle and was willing to give me as much time as I would give him to go over (I'm tech savvy too, so beyond a few questions I hurried the process along). He followed my lead and did not push to make me go over stuff I didn't want details on. I am pleased with my purchase and look forward to dealing with Pearson Honda and Charles and referring anyone I can. There is nothing better than a business by referrals. read more

I called to make a service appointment and was told that they would not service my vehicle if I did not wear a mask. I pointed out that executive order says you do not have to if you have a medical issue and was told that I need a note from my doctor and then they will consider it. Shuttles are not running due to covid and I have no way to drop it off and get back and forth. I am not paying for uber or lyft. read more

(updated 10/12/20) Update 10/12/20: The Service department contacted bridgestone and it appears that they will honor their supplementary mileage warranty for the factory installed tires. So credit to bridgestone! I was given a $60 discount per tire. Pearson Honda is not discounting any labor cost or offering any other assistance... Again this on a 2018 Honda CRV, with under 20,000 miles, that was purchased new and has always been maintained at the the dealer's service department. I still find this unacceptable but it is clear that I will be no further compensation. 10/8/2020 (don't often post reviews but this needs to be said) Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were new with the vehicle and were always used in normal driving conditions with 19,967 miles on the vehicle. Honda would not cover the replacement of the tires and charged my wife $299.98 to install 2 new tires, matching the original tires that were installed. Then charged $89.95 to align all 4 wheels. At no point was my wife given a choice of tires to install on the vehicle and no information regarding the brand/model/manufacturer of the tire was provided... no warranty information was provided. So to recap I just paid $389.93 for 2 new tires and an alignment on my new 2018 CRV with less than 20,000 miles. Keep in mind I have used this service department for all my vehicle maintenance since the vehicle is still under warranty and have followed all recommended maintenance. Furthermore the service department seemed to think there was no problem installing new tires on a vehicle that had front tires that were worn to 6 32nds on a vehicle that is all-wheel drive (this was even recommended). All of this is completely unacceptable and differs from most mechanical recommendations for all-wheel drive vehicles. When I asked if there was a mechanical issue with the car that could lead to the excessive wear on the rear tires (on the phone after the shop visit) I was told that they didn't check because no one told them to... I was understandably confused. We take our vehicle to the service department to have them recommend the best course of action to maintain the vehicle, as I am not a car mechanic and don't have the expertise to recommend or detect issues. later the service department "advisor" revised the statement to, we checked all the normal causes of this and nothing was wrong. So now I have two older tires that that are clearly poor quality, paid for 2 new bad quality tires to be installed 'to fix the problem'. All on a vehicle that is new, under warranty, and has less than 20,000 miles... I think the service department saw my wife and figured they could rack up a bill that would be paid with no complaint... I have called the service department and they seemed to think all of this is completely fine. However the parts department is going to call me in a few days, after contacting bridgestone to see if there is a warranty on the factory installed tires or even if there is anyways to reduce the cost of the new tires they just replaced (and I paid for in full). Keep in mind all of this is only because I called and was upset with the situation as is. My wife regretted going along with the recommendation but felt pressured to go along because the state inspection my not have passed... She was also there for 3 HOURS for a "scheduled appointment". This appointment was for an oil change and state inspection. I can't blame her for wanting to get out of there after waiting 3 hours. I will update my review if the situation changes TLDR - Watch out for: poor quality wearable parts, pressure based maintenance recommendation, lack of transparency regarding parts installed, and excessive maintenance costs on warrantied vehicles, excessive wait times. Avoid the service department, and shop for your Honda at another dealership if you want the wearable parts (tires, brakes, etc.) on your vehicle to last longer than 20,000 with out major service fees. read more

***Update*** The GM called me and we had a great discussion. I believe he was sincere in his apology and the standards set for Pearson Honda's employees. If we purchase I will update. First off we have been patronizing Pearson Honda and love the service department before they moved on Hull Street, this review is about the Sales Department. We are starting the search for a college vehicle for our daughter. While my wife dropped our van off for service my daughter and I decided to look at a few vehicles. We looked at all the vehicles inside and she sat in a few. We asked reception to call a salesperson so we can see the inside of a HRV. My daughter wants to find a height and console set up that is easy to use. A woman walks up and just looks at us then finally says can I help you. First red flag she did not introduce herself. Then she says what model, I say we are not familiar and just want to see the inside. She says she will bring the stock model, so then I say bring the top model and we can go down if we need too. She comes back before pulling it around and asks of we want to test drive. I say no, we just want to see the interior. Then she asks for my drivers license. I stood up and told my daughter let's go and and left. This is called implicit bias, why do I need to show my DL to see the interior of a car? You know why? Because she wanted to see where I live, i.e. what can I afford, etc. We were in and out of every car almost every car on the floor, no one asked to help us. She couldn't even bother to tell me her myname, but she wants my DL so she can know mine and where I live. Thanks but no thanks. read more

This is simply the BEST car buying experience I've had in my 47 years. RUN, DON'T WALK, & GO BUY A CAR FROM FRANK GOODMAN! Near the end of April I did my due diligence and requested quotes online from 2 different area Honda dealers, a Mazda, dealer, Ford, and Hyundai. (I wasn't necessarily stuck on a brand). Almost immediately I was inundated with return emails, phone calls, etc. What stuck out was the higher degree of professionalism displayed by Pearson's internet manager. It just seemed like everyone else wanted to play "the back & forth game." Pearson's folks seemed like they really wanted to sell a car, Yes, but also wanted to help me make the best buying decision. There is VALUE in buying from good people folks! The Pièce de résistance is found in a great man by the name of Frank Goodman. Polite, professional, UNsalesy, listens to your every word, and puts you first. At this point it was very late at night and he had been there since the AM. I would have been grouchy and irritable. Not Frank. Kept my wife and I involved and informed in the entire process. He explained everything in detail. He gave us his contact info AFTER purchase and said, "I'm here for you. My job starts AFTER you buy the car. Call me if I can serve you or help you with your car in any way." Who does that? His sales manager Mike Crist was equally polite and a great guy overall. Even the finance manager, Brad Abrahamson was respectful, courteous, kind, and definitely respected our wishes of not buying an extended warranty without pushing the issue. They even have an amazing young man as a service writer by the name of: Brian Brown. Another consummate professional. This company's training or recruiting/selection dept is clearly doing their job! I will buy more cars from these folks in the future. What a great team! read more

They went above and beyond to get me my dream truck for me and my family. The level of professionalism from Tex was amazing. If you are looking for a new ride ask for Tex you won't be disappointed. And Leah will work behind the scenes to get you a payment you are comfortable with. read more

Pearson Honda is certainly "Good People helping Good People." Buying a car can be a stressful process. From my first contact with Frank Goodman, i felt relaxed and comfortable. Frank was truly there to help and provide information to guide me to find the right car with the best financing for me. I was also grateful for the caring managers Joe Norris and Mike Crist who were honest and shared additional savings that Honda just recently offered. It reduced my payment an additional $20 a month. Tyler Goins in finance was also straight forward and explained everything to me in a professional way. Fimally, Keith Hightower the General Manager was kind enough to thank me for my business. Went a pleasant experience from start to finish. I will highly recommend this no hassle dealership to anyone interested in buying a vehicle. Thanks-you Pearson team! Tom Tooch read more

Very dissappointed. Car lost AC 2 days after purchase, left multiple messages for some type communication...took well over a week (enough for them to book the deal). Then to add insult, I live 40 minutes away. They stated they would mail the tags upon arrival...well that didn't happen either. read more

This dealership has salespeople who do not stay consistent with information, and even tell lies during deals. The sales manager is not any better. The finance department is excellent, though, which is why I give two stars instead of just one. Very disappointed in my experience buying my SUV. read more

I bought my car earlier this year from Pearson Honda. Let me just say that I absolutely appreciated the salesman's (Mike Hubbard) hard work and effort and he was extremely helpful through it all! He was the best and I chose a great ride! there was absolutely no pressure on his part and he made sure I was happy about the exciting process of getting my new car! I would recommend Pearson Honda to anybody! read more

I had been waiting for the new CR-V to come out. The day after Christmas I requested a quote and I was immediately contacted by Brenden. We had a great experience in the process of buying my new car. We had to wait a few weeks for the color that I wanted but Brenden kept me informed through the whole process. He was always easy to reach and responsive. Marty at the finance office was also very helpful in helping get the loan that was best for me. Overall a really great and easy experience! read more

I had a great time! After a seriously crappy experience at a different dealership, it was a welcome change. Frank Barlow did a fantastic job walking us through the whole process, answered all of our questions, and made us feel really good about the whole thing. The finance department jumped through lots hoops in order to get us a best rate. I'll be repeating the process here over again the next time I need a car. read more

I had an appointment at 9:30am to replace an airbag that had a recall. When making the appointment I made sure to ask how long it would be because I'd be bringing along my 11 month old baby who is only entertained for so long. They said, "Oh no problem, it'll only take an hour to an hour and a half. And we have a kids play area!" I get there on the day of my appointment 15 minutes early. They take my vehicle and direct me to the waiting area. I go into the kids area which is a small closed off room and am severely disappointed. They had one small bin of old toys. Which wouldn't have been a big deal, but, every single toy was VISIBLY dirty. As if they had never been cleaned. It looked like mud had been smeared on the bin, the toys, even the books, AND it was all sticky. Once it was just me and my child I blockaded the toys away from her because I didn't want her to play with the toys and put them in her mouth. The walls were dirty and it didn't even look like the floor had been vacuumed. I wiped down the little kids table they had so I could put some puff snacks on it for my daughter. After wiping it down I saw my Lysol wipe was black with filth. What the heck? This is a KID'S play room!! After all this, it turned into an empty space she could be loud in and play with toys that I brought from home. After about two hours I heard a muffled name be called so I got up thinking it was probably my name. They don't have speakers in the kids area so there was no way for me to know unless I went to ask. Lugging the diaper bag and holding my child, I go up to the counter and ask if my car was done. I SEE my car in the garage. They look up my name and say that it looks like they're just waiting on the paperwork and then it'll be done. "Sweet!" I thought. Thinking I'd be out of there any second and not wanting to go back into the filthy play area, I sit down right by the office. A few minutes later I see them drive my car away. Weird. At this point my daughter is getting sleepy and fussy and probably hungry. I did not bring a bottle because I fed her right before getting there and I was under the impression I would be there 1.5 hours max. After half an hour of sitting there trying to entertain my kid, I see them drive my car back into the garage. Excited, I wait for my name to be called. Nothing. They guy that drove it in just walked away. I get up and walk around a bit because my daughter is very tired and cranky at this point. After another half hour I finally give up on waiting and ask AGAIN. This time I asked someone else. "Hi, I'm sorry, I know you're busy, but I've been waiting for three hours on an appointment I was told would take one. My daughter is hungry and tired. Do you know if my car is done?" She looks up my name and then has an expression on her face like "What the heck?" And walks over to another desk and asks for a reprint of my paperwork. A REPRINT. She comes over and gives me the receipt and says "That's your car, ma'am, you are good to go." Wow. My car had been sitting there done for at least half an hour and it didn't seem like anyone was even going to tell me. THREE HOURS later I'm heading home so upset. I had errands i couldn't do anymore because of this. Right when I drove away, my poor baby fell asleep. This experience was so unprofessional and unless I have another recall I will not be a returning customer. Clean your dang kids area and be respectful of other people's time by being honest about how long it will take and be attentive and communicate! Especially to mothers of young children! Those aren't huge things to ask. read more

If you want a new Honda and a relaxed experience, this is your place. I was looking for a CR-V and the experience at Pearson Honda was pleasant, smooth, and no pressure. Troy Bell was my sales person and he was fully knowledgeable of the CR-V and a super easy person to work with. The price we discussed via email was set with no hidden issues or switches once I arrived at the dealership. When I arrived on the first day, Troy was readily available as planned and had already positioned the car right beside the showroom. I had to return the next day to bring my trade-in and Troy came in on his day off to complete the sale and ensure I was fully comfortable with all the operations of the vehicle. I would be remiss if I failed to mention the finance person (Leah) who assisted me with the financing. She was super friendly, explained all the details completely, and was extremely efficient. Car buying can be a hassle and challenging but not at Pearson Honda. One car, one price, one sales person, and all went exceptionally well. Thanks Troy and Leah for a great experience and a car deal that I'm very satisfied with. Good luck with the fishing!!! read more

I had an awful time at a previous Honda dealership, and was pleasantly surprised by the wonderful time I had at this Honda location. Everyone was friendly, I was able to really look at what my options were, and I never felt rushed into anything. Because of this, I signed paperwork in one visit. I would highly recommend Nathan Almond. read more

Successful purchasing experience! After months of car searching, True Car searching, multiple driving experiences, and multiple emails and phone calls, we returned to see Frank Goodman and made the Honda Pilot purchase! We weren't just looking for the best deal, we were looking for honesty, integrity, and frankly someone who could be up front about costs. Frank Goodman was all that and more. We weren't sure what we wanted and Frank listened to what our needs were and steered us in the right direction. There were no surprises when it came time to sign the check and complete the paperwork. And, it did turn out to be the best deal too! Go see Frank, you'll be glad you did. read more