Earlier this year as a tribute to my late mother, I wanted to get an update from my 2007 Cervelo…read moreCarbon Soloist with some money she left me. From the moment I came to the store, the staff (Chelsea and Kristen) knew what I was going through and what I wanted to do. In selecting my new bike they let me know what was available and how it could be modified so that I get the best possible ride. The test rides and accessory selection were fun and exciting. The anticipation was grueling at times, but when it was ready it was all worth it. Since then, I've been well taken care of with tire maintenance and tune-ups. This place is truly a community/family for which I plan to be a part of for many years. I look forward to attending a workshop and going on group rides...once I retire within the next year.

This is an awesome bike shop! The team here are smart, kind,…read moreand honest. I've been coming to them for years, and I've always received exceptional service, great advice, and quality products. 5 stars in every category!

Amazing bike shop - extremely knowledgeable and fairly priced. Highly recommend these guys.read more

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

Great experience working with them on a full suspension maintenance on my Stumpjumper…read more They did a great job, bike ride great after and someone called a few days later to make sure everything went well with the bike which I appreciated the follow up even though it was a relatively routine maintenance. They also sell Ibis bikes if you're looking for one of those I'd for sure consider getting a bike from this place.

Not really a review but more of a heads up. Went during business hours (Tuesday at 4pm) and the…read moreshop was closed. No note, just a closed sign and locked door. Looked through the window and the showroom floor was completely empty. I guess they are out of business or something. No updates on Google or Yelp. Phone goes straight to voicemail. Bummer, I was hoping for a pro tune on my shock.

I was able to take in my son's bike without an appointment for a tune up and got it back that…read moreafternoon. Nice, professional service and my son was happy with his bike.

Juan and Alexi are great-- quick response, knowledgeable, friendly and fair. Quick, professional…read moreservice--and a great value. Thank you!

I can't say enough good things about Brett at Rock & Road Cycle. I contacted him to schedule a…read moreservice appointment for my E-bike after noticing a safety issue with the handlebar fitment. Instead of making me wait for an appointment, Brett simply said, "Just swing by and I can take care of it on the spot." I brought the bike in right away, and within minutes--boom--he had the issue fixed. I honestly expected it might cost me at least $100, but Brett wasn't finished there. He also noticed a slight brake issue and made an adjustment to ensure everything was working properly. When I asked how much I owed him, he said, "There's no charge; it was my pleasure." That level of service and customer care is rare these days. Brett went above and beyond, and I truly appreciate his professionalism, expertise, and willingness to help. Great service, great customer service--highly recommend Rock & Road Cycle!

Great shop! 1st time customer. We come to this shopping center every weekend, but never saw this…read morebike shop before. Our bikes needed repair. Staff members are welcoming, professional, and polite. The maintenance/repair department staff is very knowledgeable and helpful. Prices are average to other shops. If you are shopping for bikes, they have tons here. Hardtails, full suspension, electric, mountain bikes, cycling bikes, etc. Also, tons of accessories to choose from, from clothing, to safety, to maintenance and care of the bike. Lots of parking available. Excellent shop overall!

Shopping for a bike can be overwhelming but this shop got my business bc of service, selective and…read morevalue! I purchased Xlab and didn't have to wait longer than a week. Couldn't find it anywhere else. Everyone at the shop is friendly and welcoming. I've shopped all over the OC and so happy found Mani and his shop!

They sell the Laboghini of bikes. They know their stuff!. They build custom bikes and they do it…read moreright. They also can get you the lesser expensive bikes and give you great deal. Go see their shop you will be glad you did!

They took care of me. Noticed a problem with a bike we did not see. Easy to work withread more

I left my son E bike over there to bleed the brake. After they called to say it's ready for pick…read moreup, I arrived five minutes before closing, there been nice enough to check me out. But when I test the bike in the parking lot, I find out that the brake is not working. I left the bike for an extra day. Next day, when I picked up the bikes, we tested in the parking lot and it was much better still Not 100% but better.

My husband and I visited the store and had a very disappointing experience. While he was trying on…read morean $80 pair of slides, the associate approached him and asked whether the socks my husband was wearing belonged to the store. His tone and facial expression clearly implied that he thought we had taken merchandise without asking. The socks were my husband's own socks, and the entire interaction felt rude, condescending, and completely inappropriate. They don't even sell the same brand socks at the store. Rather than providing customer service, the associate made him feel accused and uncomfortable while shopping. Customer service training should include basic professionalism and respect. Unfortunately, this experience left a very negative impression.

Service is amazing. Abby, Lisa C. & Henry Truly Rock~…read more Highly recommend all to come in even if you don't hike~

They offer cerainty in your purchase experience…read more Beyond Bikes is a high end shop for electric bikes. The store is lined with the latest electric bikes: Monday motorbike and Motiv. The store is one of the elite distributors in Orange County. The owner is considering offering customers the opportunity to rent bikes in case you don't know what you want and want to ride it before you own it. That is the best part about the store. If you think you want an electronic bike here is where you can touch and ride them to be certain how it feels when you arr on it. Atmosphere: 4 stars. Place is a little crowded with bikes but it is clean. Service: 5 star. Management is very knowledgeable about the bikes and rules around them. Value: 5 stars. If I had bought one last year I could sell it used for what I paid it. With inflation it is cheaper to buy now. Quality: 5 star. he bikes top quality These two wheeled vehicles can get up to 28 mph and cover a distance of 40 miles depending on the road and if one is going up hill. If the store has one shortcoming it is that it sells out of its best bikes. They do, however, take pre-orders. They also do custom orders and alterations. I believe repairs as well. The owner, Andrew, is an electrical engineer and quite knowledgeable about the wiring and power supply. His wife is a lawyer, so his clear on the laws and freedoms about riding them in bike lanes and such. They can be recharged with a ordinary wall outlet. They have the potential to save a great deal of gasoline by using them for local errands and grocery shopping. The shop is clean and has some excellent sodas.

What a wonderful bike shop!!! I was looking for a mountain bike but living in this hilly area in…read morethe summertime, I started considering an e-bike for the uphill assist. Andrew was so extremely helpful and friendly! I've never touched an e-bike til I came here and he showed me the ropes! After a test ride, I was hooked and placed an order for my first e-bike. They will also assemble it for you and I'm so thankful for that because I hate assembling things LOL. Can't wait til it arrives! If you're looking for an e-bike I highly recommend this shop. Clean and wonderful little shop and customer service is really the best I've received from any bike/sports shop. Ask for Andrew the shop owner if you can!

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.