I can't say enough good things about Brett at Rock & Road Cycle. I contacted him to schedule a service appointment for my E-bike after noticing a safety issue with the handlebar fitment. Instead of making me wait for an appointment, Brett simply said, "Just swing by and I can take care of it on the spot." I brought the bike in right away, and within minutes--boom--he had the issue fixed. I honestly expected it might cost me at least $100, but Brett wasn't finished there. He also noticed a slight brake issue and made an adjustment to ensure everything was working properly. When I asked how much I owed him, he said, "There's no charge; it was my pleasure." That level of service and customer care is rare these days. Brett went above and beyond, and I truly appreciate his professionalism, expertise, and willingness to help. Great service, great customer service--highly recommend Rock & Road Cycle! read more

Rock N Road Cyclery - Gap creating a rocking motion. - Bikes Near Me - Mission Viejo, California

Definitely a cool spot. Just stop by to check out the local bike shop. Super nice guys. Very helpful and nice store. Thx guys.

Great shop! 1st time customer. We come to this shopping center every weekend, but never saw this bike shop before. Our bikes needed repair. Staff members are welcoming, professional, and polite. The maintenance/repair department staff is very knowledgeable and helpful. Prices are average to other shops. If you are shopping for bikes, they have tons here. Hardtails, full suspension, electric, mountain bikes, cycling bikes, etc. Also, tons of accessories to choose from, from clothing, to safety, to maintenance and care of the bike. Lots of parking available. Excellent shop overall! read more

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A one of a kind cyclery! Rock N Road is the best! From my initial phone call about my Specialized brand e-bike repair to the short in person waiting time it took to fix the chain and gear shift mechanisms, I can't say how grateful I am for their services. Dalton was a standout of help---knowledgeable, supportive and extremely helpful. I'd recommend Rock N Road Cyclery to anyone in need of a bike or bike repair! Thank you for your help! read more

Great service. The guys in back are super knowledgeable and helpful. Highly recommend

I had difficulty with a noisy chain/derailer issue. Brought it in to see if it could be fixed in a reasonable time. (I looked at UTube videos and was not able to fix it myself), The tech looked at it and did some maintenance and it was like new in about 15 minutes. Saved time and what I thought would be an expensive fix. Definitely recommend these guys. read more

Brought my bike in for a tune up. It'd been awhile and I usually do my own. Tech looked at my antique (not really but technology moves so fast) giving it a go over. Said it looked well maintained but could use a rear tube and tire. Told me how booked they are but then just handled it in the spot!! Much appreciated. THANKS GUYS read more

I needed my disc brakes adjusted on my old aventon e-bike. They said they could not do it but recommended Volt House. Volt House ended up doing a horrible job and worse yet when I brought it back for them to look at they said no. I feel that Rock N' Cyclery should be more responsible with their recommendations. read more

First time ever coming to this shop, and they were rude as hell. It seemed like they were on edge for some reason, maybe because I'm young or something, but the vibe in there was way off compared to other local bike shops. I've been to places like Papa Wheelie, one of the best bike shops I've ever been to, that's more towards garden grove, also to be more local in the area I would rather take my bike to pure ride in el toro. They are way nicer. read more

Everything you need for cycling is here - but if they don't have it, they can order it for you. Great customer service. The staff is very welcoming and knowledgeable about all things bike related. Makes you feel good about spending all your money on a hobby. Joking aside, I'm glad shops like these are still around! Definitely recommend! read more

Brought my bike in for a system update and was told that since my serial number wasn't visible I could have stolen the bike (sticker is worn out). WHAT???? The bike is registered in my name with Specialized, I have an account with the store and bought other bikes from them in the past. Their mechanic must be mad at something because I was never treated so poorly in my life. If you're going to accuse people of stealing because you don't want to do your job you better have some solid proof of it. I'm more than happy to take my business elsewhere, several other shops carry Specialized in the area. Ridiculous customer service, never going back. read more

I originally just asked if I could borrow a wrench to take off my front wheel and fix the tube myself, but the staff immediately brought my bike to the service area and fixed everything for me, including adjusting my brakes and even replacing the missing valve cap -- all for free. They really went above and beyond. Truly appreciate their kindness. Super kind and warm-hearted staff. Highly recommended! read more

Always on the ball. Expert service The place has everything you could want with a vast inventory.

I came in looking to spend money fixing my kid's bike and they helped me out for free and refused to take payment. It was a small issue but it was a very nice gesture. These guys seem honest. read more

Great staff, quick repair times. They work on all makes of bicycles. Went in for my annual tune up and the creaking noise from my cranks was finally sorted out. read more

Rude, pushy people that don't listen to what you're looking for. I want a bike for my kid to ride around the neighborhood and they try to sell you a $900 mountain bike. Then, somehow, you're the idiot for questioning why they're offering you something you don't want. I will happily go spend my money elsewhere. read more

The more I ride, the more I appreciate having RnR so close to my home. They have helped me out numerous times and each time it has increased my enjoyment of bike riding. Some instances of their great services are as follows: I have always had issues with the shifting of my bike. I inquired about several solutions and they went over chain maintenance with me, including going over degreasers and oils appropriate for my bike. This made my shifting seamless. My 23's that came with my bike had worn to the cord and they explained how a larger tire is now more the norm and would actually improve my ride. I now ride 26s and as advised, my ride is smoother. My clip spring snapped on my pedal and in one stop they replaced both the clips and the cleats on my shoes. I was in an accident where I rammed into a car. The shop quickly assessed my bike for damage and had it up and running in no time. Sadly, I can't say the same for my body, but look forward to getting back on the bike. The place has become a great community that adds so much enjoyment to my bike riding and life. Next up will be purchasing a new helmet and jersey that was cut to shreds by the ER nurse. read more

Friendly and professional regular mountain bike service. Straightforward pricing and great communication throughout.

Huge showroom with super friendly employees. I come in here to browse often and grab a empty box once in a while to ship my bikes. I've purchased only small accessories but when i'm ready for something new (maybe a super 73 E-bike i'll cruise by! read more

You can buy something in this shop, friendly customer service, but don't trust them your bike for service (especially high end bike). I did such a stupid thing and almost paid with my health. I left my new bike Specialized Tarmac Sl7 S-Works Sagan edition with them in order to change the chainrings. The manager promised that everything would be ready tomorrow afternoon. I arrive the next day 30 minutes before closing and see the confused eyes of the employee and understand that they simply forgot about my bike. But the employee was not at a loss and assured that everything would be ready in 30 minutes, I told him that I was not in a hurry and should not rush so as not to make a mistake, but he assured me that I needed to wait and pick up the bike in 30 minutes that evening... The first ride on this bike almost turned into a tragedy - the crank turned and I almost fell at a speed of about 30 mph! Moreover, I noticed that the crank set itself play in the frame and the speeds shiftes poorly... I don't understand how you can be so irresponsible about your work, the result of which can cripple or even kill a people!!! Stay away from service in this shop!!! read more

Rock N Road Cyclery - Bikes Near Me - Mission Viejo, California

Great customer service and knowledgeable staff. Brought my son's bike in for service, because he rides it daily and extra on weekedns, but after the rain and weather we have been having, it had rust, the tire tread was worn, the brakes and gears needed adjusted. I drop it off and expect a huge bill, but the price was so reasonable, and my son says "it rides like butter!" We have been taking his bikes there before he even owned a Specialized, but they have always been helpful no matter the bike or brand we bring in. Awesome to have a bike shop with a great inventory of bikes and accessories and a helpful staff so close to home. read more

I have been to this bicycle shop twice now and I find that their sales staff and cashiers are very professional and very helpful. So I brought two different bikes in today for a simple brake adjustment and the tech guys could not fix either bike, much to my surprise. A gentleman named Jeff helped me and was angry when I showed surprise that he couldn't do a simple brake adjustment. The other gentleman that worked with him could not find a simple brake screw with all the tools and drawers behind him. I was also looking at a new Specialized bike, but with the experience I had in the service department I don't think I will shop there anymore It's a shame because it's so close to my home. In Northern California, where I just moved from, the bicycle shops treat you like friends and are very helpful and very professional, but this Cyclery obviously has no intention of improving their service. This became very evident with Jeff's anger towards me when I seemed surprised that he couldn't help adjust the brakes on a brand new bicycle. Unfortunately, now I need to move on to different bike shop with more competent people and a friendlier attitude. read more

Rock N Road Cyclery - Service area - Bikes Near Me - Mission Viejo, California

Hands down one of the best bike shops around. Haveing had bikes from 80s bmx to 2023 electric these guys have helped me work on them all and been amazing! Can't thank them enough! read more

Rock N Road Cyclery - Bikes Near Me - Mission Viejo, California

Went here to get our tires repaired, twice. When we dropped off the tires, they gave an ETA, and didn't over promise. They over delivered each time, completing the work a day early. The staff were friendly and gave great recommendations. read more

I needed a part for my specialized thump jumper. I called the store ahead of time to save my self a trip and confirm the part was in stock . I spoke to a sales associate and I let him know the exact part I needed. He advised that I should bring in my bike, there was a box with a bunch of parts and a chance he might have something in there that would work. I confirmed if I can just bring in the wheel since that part was for the wheel only. He agreed. Once I arrived I spoke to the person I was on the phone with and mentioned I called about the part. Immediately after looking at my wheel he said "no we don't have that part, we have to order it" . He didn't even look through the box he told me about over the phone. My frustration came after I purposely called to avoid this situation and yet I still found myself here. I explained to the sale associate that I was told something different over the phone. After telling him the exact part I needed over the phone, why couldn't he just tell me that he did have it in stock and he would have to order it? This leads me to believe he was either being lazy or they didn't know anything about the part I was talking about. I'm writing a review because this is the 2nd time I've been in this position with this shop. I wasted time coming down to the store for a part they already knew right away was not in stock. Very frustrating and time consuming. They need to start listening to there customers or just being honest if they aren't sure what part a customer might be talking about. read more

Friendly, knowledgeable staff. I had a Super73 serviced for brakes and the repair was completed within a few days. I will go again in the future Rock N' Road is the neighborhood bike shop! read more

Jeff did an amazing job. I'm looking at getting into a more advanced full suspension bike. He was able to explain the differences between aluminum and carbon-fiber. Very good listener. He had my attention the whole time and was concerned about what I wanted in a bike. I highly recommend going here for the experience. read more

Rock N Road Cyclery - Bikes Near Me - Mission Viejo, California

I have been mountain biking for 30+ years. The team at Rock N Road Cyclery in RSM- Matt, Jeff, Parker and Evan are outstanding in the knowledge and their friendliness are second to none. If you are looking to get into the sport or continue your journey make sure you stop by and talk with them along your way. Thank you all for your helpfulness. I am looking forward to getting out more than ever. See you on the trails. Victor R read more

I have been going to Rock N' Road since 1993...I have purchased Cannondales, Trek, and Specialized bikes. I went in a few weeks ago and was looking to purchase myself a retirement gift bike. I was going to get another Epic, but they were saying...go home and think about this. They were attempting to get me to purchase an eBike. I was totally against eBikes (kind of the "not on my lawn guy"), but I spend a day giving it some thought. I rode one and decided to purchase on...I still had my Epic...well riding the Levo has change my riding in so many ways. I can go on 15 mile+ bike rides and not worry about being trashed the rest of the day...and the suspension...Amazing. I still get a good work out. So happy I listened to Jeff, Stu, and the guys. Cheers! read more

I've went here many times just because it's close to my house but I wouldn't say I recommend it for any e bikes considering they sell them. They have horrible customer service and they act like you're annoying. I also would say that the work they get done always takes super long, and always something is wrong when I get it from the shop. I've recently had brakes installed and they charged me around 250$ just to install them (that's about how much the brakes costed) they didn't align my calipers, and my back brake pads weren't even fully on my rotor. I always come here just to ask questions about my bike and they just seem extremely bothered by me. If your going to go to a bike shop I would recommend so cal bike den instead. read more

Great selection of parts and gear. And the best bikes: Specialized! Helpful and knowledgeable staff on hand.

Staff are so nice and kind...I got free Demo for easy replace and install new tires from Diego. Thank you so much.. read more

Rock N Road Cyclery - Thanks Diego for the Demo... - Bikes Near Me - Mission Viejo, California

Needed a bike rack for my Mom that was light and easy to use. She's the kind of person that needs to see these things in person so online shopping wasn't an option. I first started at another shop that had one in stock in Anaheim, but got some attitude when it was the 1.25" instead of 2" when we arrived. Long story short Mom wasn't going to go back to the first shop and we found this one that had it in stock. She headed down the following day even though they were much further away. Rock N Road knew she was coming and assembled it for her so she could check it out. Even put it on her car and showed her how to use it. Gave her a great deal on it too. So happy to have a shop take care of her and she's a happy customer now! read more

Rock N Road Cyclery - Bikes Near Me - Mission Viejo, California

Parker the assistant manager helped me out with my specialized turbo levo carbon comp purchase. He was very thorough and explained everything to me. Awesome guy to deal with. These guys are awesome! read more

This place is awesome. I walked in today and met Rawls. He was awesome! He was super honest and found a bike in my budget despite the low stick due to crazy demand. I would highly recommend this shop to anyone looking for a bike right now. read more

Rock N Road Cyclery - This is the bike I picked up. Pretty awesome. - Bikes Near Me - Mission Viejo, California

All these guys know how to do is sell specialized bikes and factory replacement parts. They are not a bike shop. If you are looking to upgrade your bike with better parts than what originally came with your specialized, you will literally watch these guys heads spin! Go in with a broken part. They will need your bike to look up the original part number and only sell you the exact same part that broke. Ok, let me replace the piece of crap with the EXACT same thing!! So, this place is perfect for all these yuppy old orange county "mountain bikers" that need a carbon S-Works bike to ride Whiting and have no idea what they are doing! read more

Their Specialized branded products are overpriced way less than average gear. They don't accept returns, so customers take a big gamble buying anything. They don't have any road bikes. They need to change their name to Rock Cyclery. read more

Just got my new road bike serviced, my shifting had some hesitation between some gears. They got everything running mint. Appreciate the professionalism and the knowledge to be able to fix my concern read more

Cycling on Santiago Canyon Road I got a major blowout caused by glass and Yelped this cycling store out to restock my tube afterwards and get my rear tire pumped full up to 100psi so I can ride the 15 miles back to my car. The store associate took my bike immediately and pumped it up no charge. They sell the one and only famous Specialized Red Box Pre-Talc tubes ($12) for 700 x 23-25 road bike tires. Hands down the best tubes ever made and the only tubes that I have ever used on my road bike for many years. I won't ride without them--I picked up 3 of them. If you are not using these tubes--you don't know what you are missing. This Specialized store, in a modern strip shopping center, is beautifully appointed like many Specialized Stores. Specialized makes some of the best quality bikes and equipment. Now it's not cheap here. This is not the place to come to save money. You come here to buy the best. Just remember that in the word Specialized, is the word "Special." That is you if you own a Specialized bicycle. Specialized Road bikes are made in their quality facility in Taiwan--not China like other cheap manufactures where you put your life on the line to save a few dollars. Don't buy high end bikes made in China--you have been warned! And don't try to get a Specialized discounted online either--there are plenty of great fake Specialized bikes on Amazon and Alibaba. Don't do it--open your wallet and do it right. Specialized prohibits online sales for less than retail price. And this store is in the high rent district--they pay top top dollar every month. You can't give stuff away and keep the lights on. You would cry if you had to write a check for the rent every month on this place. I just purchased some tubes here and shopped around and talked to one of the owners and an employee--so I can't comment on service or bike sales and their follow-up. Nice looking store. I would shop here again. read more

Picked up my first E bike yesterday, Parker helped me and he was a lot of help. Showed me a bunch of tips and tricks, set up my suspension, and made sure most importantly that the bike was the right size and fit before I purchased it. Thanks again Parker I'm super happy with my new bike read more