Quite simply the best coffee shop. Tea or coffee will get you through the day, but a moment at Peet 's in the morning or afternoon will last a lifetime. read more

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Coffee prepared my way, hot and delicious. Croissants warm and just the right amount of Yum! Customer service top notch.

The fake redhead with tattoos and piercings is an a-hole, they should maybe work on her customer service. Everyone else is pretty nice.

Plug-ins for a laptop cord? Yes. HOT coffee that's good & strong? Yes. Get there as early as possible for best seating, a great local place. read more

The staff is friendly. The coffee is alright. I wish they kept the place cleaner on a regular basis but overall it is a nice place to go for coffee read more

Since upgrading the staff to faster, smarter, younger, more energetic (mostly) girlies, it's gotten WAY better. The line during peak hours moves more efficiently...service is quicker, it's friendlier, more inviting, etc. No more watery coffee, either. Ever. Peet's dominate's Starbutt's. :-) read more

I like this location. The setup for covid is okay. The entire staff is really friendly. One employee stands out to me as she is always very friendly when I come here. I don't know her name but she has short hair and tattoos. Every time I come here she is very friendly and I have seen her dance around the store. Glad to see employees having some fun at work. My latte's are consistent and I will be back soon. read more

Of all the Peet's locations I've visited, this one is the best. Good parking, friendly staff, outdoor (covered) seating. Great place to grab a cup of coffee and watch the world go by. It does get busy in the morning (around 8am) and the line snakes out the door, but they try to get people through as quickly as possible. I like the fact that their baked goods span the range from sickly sweet to semi nutritious. I can grab a bear claw or a bran muffin depending on my mood that day. If you go to Starbucks, then everything is coated with sugar! read more

Super Coffee, served by Super People, in a great location. I do skip the over priced cakes and the $12 chocolate rabbit type items. But just for the coffee, it is the best! And nice place to sit a spell, and talk to the locals. read more

This Peet's location is a little out of the way for me -- but it's definitely worth the trip. Peet's has an excellent deal going on -- $2.00 Medium Freddo Fridays (every Friday in July) So, I'm sad that this is the last week to enjoy this July special. I ordered the Caffe Freddo topped with whipped cream and caramel drizzle. They have great baristas and the Freddo was incredible!! read more

Everyone there is nice and very helpful. Easy parking. Free WiFi and great outside seating area. *Recommended read more

The Peet's Coffee is always good no matter where you go, when they make the order correctly. The food selection has gone down hill. Need to have a selection of Healthier breakfast meals. They always seem to have discontinued or stock out items. Their supply chain min max system is broken. Every time I go you to be out of stock breakfast items and I go daily read more

I Love this store. I also love the Cambrian Park store. Doug is lovely. He has been serving/working at the Los Gatos store for years. He is always delightful and incredibly helpful. The staff always seems to be so personable, so happy and helpful. Whatever they are doing, they are doing it well. A cut above other major coffee houses, as their staff really goes the extra mile to make you feel at home. The coffee and teas are the best. read more

Great store, quick service :) I think people who are complaining about a lot of foam should ask for it FLAT instead of complaining that it was made CORRECTLY (with 2in of foam). if you don't like foam, go to starbucks :) Also, if you complain about long lines shouldn't that tell you something? its GOOD SERVICE AND PRODUCT. People will find anything to complain about, chill out and have some coffee. read more

Spend a lot of time at various Peet's locations but have found that many of their locations charge different prices for the same thing being ordered. Recently ran into this at the Los Gatos store and when I raised the issue, the employee was pretty rude. Luckily, I am the editor of a consumer artist newsletter and will be writing derogatory articles on Peet's until they change their practices. read more

Went to Phil's first because you can get what you want, but the line there looked to be at least 30 minutes. The line here was much faster. Peet's gets a low rating because it took a long discussion to try to get the coffee I wanted: iced mocha with more coffee than milk. Didn't really get what I wanted when it was all said and done. The coffee was OK. For what these places charge for coffee and considering they are made to order, I should be able yo get it how I want it. read more

I love Peets but I was so shocked when my husband and I got our drinks and they were basically all foam! Did I order a cappacino??? My goodness I was just so shocked. I use to be a barista and I would feel wrong for handing that out. My husband had my drink till we got to the car so I had no clue how light it was or I would of said something. Also I used the restroom which needed paper towels. I probably won't be back. read more

This is my favorite Peet's location. The staff is super friendly, the coffee is superb and the location and vibe are lovely! Will always be a loyal Peetnik! read more

Everyone has there favorite coffee shop. I'm usually a mom and pop'r, but this is my favorite chain, and favorite chain store. They always do a great job of keeping the line moving. They treat everybody like they are a regular. They take pride in their work. I've never walked away from this place disappointed and I go here multiple times a week. It's awesome. read more

The BEST cup of coffee in Los Gatos. I'm from Seattle, so I know coffee. None of the cafes in the area make a solid espresso, but Peet's gets it right every time. read more

they have the most amazing staff of any place I have ever been to. We go every day and would never to anywhere else. Love Tamara and the entire crew. Keep it up , you put all others to shame. read more

Why is it that Starbucks always has more alert and intelligent staff than Pete's. Service at "Bucks" is faster and they know your name and your drink after a few visits. Pete's needs to change or it will fade away. ' read more

The baristas are awesome! My drinks always come out perfect! The shots are pulled at the right time and the foam is on point! I would give this location more stars if the cashiers were friendlier. Out of the past 3 visits, 2 of the cashiers haven't greeted me. For example, I went in the evening yesterday and asked the lady at the register "How are you?" She said, "Yeah. What do you want?" Not sure what her problem was, but I know she is not a reflection on the service that I normally get at this location. read more

I must say, I really like Peet's Coffee! It was my first time trying Peet's, and the flavour is definitely better than Starbucks (which I have been drinking for 15 years across multiple states and countries -- they got me with the gold stars and free drinks!). We all got the Black Tie Iced Coffee, and it was great. I'm a fan! I'm actually a bit disappointed I didn't get the great gift card Costco was recently pedaling. Woops... Next time. :) read more

I love this Peet's location! Super baristas, wonderful staff that are always friendly, helpful and somehow remember my name, even if I haven't stopped by in awhile! It's the little things like that that make the difference in my day when I get to the point where I need a fatty pastry and three shots of espresso. The line does get ridiculously long sometimes, but they work efficiently and the line moves along, so it's never that long of a wait. They're also really good about providing recommendations when I come to get beans. Friendly service, good beverages, and free WiFi...definitely deserving of all five stars. read more

I actually ended up spending many hours in the comfy couches, nice staff, strong coffee!

I live nearby and this is my place for a consistently strong latte on the go. If I'm out running errands and need a quick pick me up...I know this place will do the trick. Also, they are quite prompt and usually pretty friendly. Another yelper mentioned that coffee is just coffee, but I beg to differ. I'm a huge coffee *fan* and unfortunately not all coffee is created equal. If you're a serious coffee lover and you like it strong, then you should be satisfied. read more

Usually pretty busy because PEET'S ROCKS! The staff is friendly and they make wonderful drinks.

Love the customer service. Love the coffee. They always get my order correct. The iced coconut white mocha is my favorite .

Best coffee shop in Los Gatos! Peet's has the best coffee around anyway. Line is sometimes long, but it's worth the wait. I don't see how people can stand Starbucks - their coffee has no flavor. read more

Always a line during the peak hours, but it's worth it and the staff is efficient. They always ask how you want your beans ground and take the time to answer any questions about new beans & varieties. read more

I'm here daily because of the fantastic espresso but mainly the employees. Every single one of them is amazing, great service, knows my name and order and really pleasant. Took away one star because the bathroom is always a disaster and I avoid at all costs. read more

There are many good things about this location and I would have given it 4 stars if it were not for the consistent sour and apathetic customer service I've experienced. Let me say some things good about this place. First, the new remodeling has done wonders for the atmosphere and open seating for the customers (although I suspect the worker's space got a bit smaller--but that's not my problem). It's much nicer now. Secondly, there is excellent outside seating, in the shade. Thirdly, while there is frequently a steady flow of customers you are not likely to wait in line for very long; also, you'll probably always find a seat. Thirdly, the patrons here are not groups of high school students but more adult and mature. So, there is less noise and drama. Here are some bad things. On more than one occasion I've stood in line, being next at the register, and I'll be watching three employees doing various things behind the counter, including laughing and joking with one another, and time will just keep on ticking, and not a one even bothers to acknowledge my presence. All it would have taken was a simple, "I'll be right with you" but no, have never gotten that one. Then, when someone finally ready to take my money--not serve me as a customer, but just take my money as a consumer--they never apologized for the wait or even genuinely smiled. They would often be talking to other employees while I'm at the register ordering and handing them my money. Seriously bad customer service. Lastly, the patrons, being mostly middle-aged and retirement age people leaves the atmosphere something to be desired. No artists, no philosophers, no chessplayers, no intellectuals, just business people talking their ridiculous business-ease, and old people with their dogs. read more

I have been buying coffee and tea from this Peets for about 20 years. I have to say that this location has always been great but, last 5 or so it has been a total pleasure to frequent. The manager is an amazing guy and really does a great job of getting everything done and having fantastic customer service. The drinks are always good and if there is an issue, they fix it, no fuss! Highly recommend! read more

I'm in love with Peet's coffee. Why do people still go to Starbucks these days? Their coffee is so weak and plain. One cup of small Peet's coffee equals one cup of medium Starbucks! I'm serious! read more

This Peets is quite possibly the best coffee place I go to regularly. I always get a warm welcome and a genuine smile. The whole staff is amazing, they really know how to pick the right people here! Speedy service and consistent tastes with my iced coffee is greatly appreciated. I often have to get multiple drinks and most of the time they know my coworker's orders! They make it a point to make a genuine connection each time I come, and provide a great atmosphere to relax or catch up on work! read more

Great neighborhood coffee place. Love Ryan, he is always friendly and welcoming, not to mention he knows my drink.

I love Peet's coffee! I wanted to write in to agree with Laurie H, I prefer to go here because they are so friendly!

The Peets in Los Gatos is a laid-back and a great place where you can go and have a hot cup after a long day or on weekends mornings; you can enjoy the fresh air while sipping a freshly-brew hot cup of Peets best. read more

They just reopened last week after remodel - now may be my fav Peet's - good layout with lots of light and tables inside and out. Good employees. Peet's has consistently the best espresso of any chain for my taste. read more