We stayed at Pendry Newport Beach for two nights and had a great overall experience. Check-in was smooth and welcoming. Since we booked through Chase Sapphire, we received a room. They also gave our son a check-in toy, which was a thoughtful touch and a great way to start our stay. Our room was ready when we arrived and was very clean. We had requested both a refrigerator and a crib, and I had actually forgotten to follow up on it. The bellman who helped us noticed we had our 15-month-old son with us and immediately contacted the concierge to make sure everything was delivered right away. He truly stood out and went above and beyond to make us feel taken care of. The room itself was spotless. My only minor observation was that the bedroom and bathroom had somewhat different design styles, but it certainly wasn't a big deal. We had breakfast at Set, and while it was good, it wasn't particularly memorable. The service, however, was excellent. The real surprise was the pool dining. the fish tacos were fantastic, the drinks were excellent, and the pool staff was outstanding. They frequently checked on us throughout the day and even surprised us with complimentary sweet treats, which was a really nice touch. Our only hiccup came at checkout. We had a guaranteed late checkout through our booking benefits, but there was some confusion, and housekeeping knocked on our door thinking we were supposed to leave. Fortunately, the front desk resolved the situation quickly and professionally. Overall, we had a wonderful stay. The outstanding service, especially from the bellman and the pool staff, really made the experience memorable. We'd definitely stay here again. Note: One thing future guests should know is that there's a bar on the property that's open until 2:00 a.m. We stayed on the 8th floor, so we couldn't really hear the music itself, but our room overlooked the valet area, and we could occasionally hear guests revving high-end sports cars late into the night. It wasn't enough to affect our stay, but I imagine it could be more noticeable on the lower floors. If you're a light sleeper, you may want to request a higher floor or a room facing away from the valet area. read more

I didn't have the best experience during my stay but the staff made up for it. Assistant Front Desk Mgr Chase Records deserves an award for guest retention and solution based de-escalations. Khalil from the front desk and Front Desk Supervisor Mohammad displayed EXCEPTIONAL service!! Although my overall experience could have been more seamless; the hotel staff went above and beyond to address my concerns so I still believe they earned a 5 star rating. I guess I'd describe my stay as perfectly imperfect. I'm not sure if I'd ever stay at this location again but I'll definitely be back for more dining and future wine & spirit tasting events. I recommend the cocktail making experience with Director of Beverage, Alfredo Sanchez. Can't go wrong with Tree Shack or SET. Director of Operations Michael Hernandez and GM Jeff Sherwood always provide top tier hospitality! Cassidy is my favorite bartender!! read more

Here's a polished version of your hotel review: I had a great stay at this hotel. The room was very clean, comfortable, and well-maintained. The staff was friendly and helpful during check-in and every time I called with a question. One feature I really appreciated was that they will charge your electric vehicle for you during your stay if you request it. The pool area was inviting, with towels already placed on the lounge chairs, which was a nice touch. Parking is $70 for overnight valet, and daytime parking is $7. The hotel is also within a short walking distance of Fashion Island, making it convenient for shopping and dining. Overall, I had a pleasant stay and would definitely consider returning. read more

I came here for BRUNCH at SET STEAK & SUSHI. I had no idea it was actually located inside the PENDRY HOTEL! I was trying to pick a restaurant near my father in laws mortuary because we planned to all visit him after BRUNCH... VALET PARKING ONLY: $15 They seem to have great service at the valet. It's just we didn't bring our LAMBO or ROLLS ROYCE so we decided to park at the mall and walk here. Saves money and you get a little exercise too!! I think that should be a PRO TIP!!! HOTEL LOBBY: 10/10 For looks and appearance! What a stunning hotel. Great ambiance and decor galore!! FANCY!!! LOTS OF PICTURE OPPORTUNITIES & lots of seats to sit and relax at... The LADIES ROOM is usually crowded so we asked someone for another restroom location. There's another one located near the SWIMMING POOL... VERY HIGH END LUXURY HOTEL!!! I decided not to stay here for $1,000 per night and just enjoyed the FOOD and scenery with my family instead... STAY AT PENDRY! LIFE FEELS SPENDY!!!!! read more

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I came here for a work conference and honestly had no expectations, but it ended up being a great experience. From the moment I arrived at valet, I was immediately greeted, and the service stayed consistent from there. Check-in was super smooth, and they even got me into a room by 11am, which was a huge plus. The conference ballroom was impressive, spacious, clean, and a great environment to actually focus. The staff throughout the event were really helpful, and the food and drink options were solid. My room was very clean and spacious, with an awesome ocean view. We also had events in their outdoor park area for breakfast, dinner, and team building, which made everything more fun and relaxed. It's also within walking distance to Fashion Island, which made things really convenient. Overall, it's definitely on the pricey side, so I probably wouldn't come on my own, but for a work trip, it was absolutely worth it. read more

Pendry - Hotels Near Me - Newport Beach, California

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I really enjoy coming to the Pendry Hotel in Newport Beach, California and consider it a really great hang. I've always had good experiences here and I love the vibes. The bar is really lively even on a Monday night. They have a members only club called the Elwood Club. Expensive but worth it! read more

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What a beautiful hotel near Fashion Island. Love Pendry Hotels and this one is fabulous! Valet when we arrived and all very nice. Walked in the spacious lobby and checked in easily enough. Grabbed a quick drink from the lobby bar and brought it up to our room. Back to the lobby, ton of seating areas and very rich decor. The lobby bar is down the hall and also has plenty of seating. Great bartenders. Came back that night and it was super busy but great drinks and people watching for sure!!! We reserved a suite and it was very spacious, super nice and the robes so comfy!! Love that there was a separate living room that had a super cushy couch. Tv in both rooms. They have a mini bar that charges automatically when you move items so be aware! Nice little patio. Super comfy bed, very clean, great water pressure in the shower! Headed down to the Elwood Club before dinner. We were with a group but I think you need a reservation or ticket to get in. It's very nice, like a country club lounge. It has a golf simulator too! There's a fireplace and there was a singer when we were there. Lovely dark wood bookshelves decor. Cocktails and bartender was amazing!!! Loved our stay!!! read more

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We had an amazing stay at Pendry Newport Beach. Unfortunately, our VRBO canceled on us right before our trip, leaving us scrambling for accommodations while traveling with our toddler. The Pendry team completely turned the situation around. They listened to what we needed, went above and beyond to accommodate our family, and even upgraded us to two neighboring suites at no additional charge. That level of kindness and generosity completely changed our vacation. Beyond that, every staff member we encountered was friendly, welcoming, and genuinely eager to help. The hotel is beautiful, the service is outstanding, and it's clear the team truly cares about creating exceptional guest experiences. We're incredibly grateful for everything they did and can't wait to come back. Thank you for making a stressful situation into such a memorable stay! read more

This is a luxury hotel by Fashion Island and in close proximity to the beach as well. I stayed here with my husband for our anniversary. From the moment we got there, the service was amazing. Check in was smooth. The lobby had a nice ambiance. Next to the lobby is a bar and a restaurant which we were able to enjoy a nice dinner. We got a room with the garden view. It was spacious and clean. Overall, we had a great experience. read more

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In general I expect California hotels (and hotels in Newport/Dana) to be pricey but for the price I pay I expect the absolute best. And you get an ok experience. The Pendry considers itself a 5 star hotel and while it is nice in terms of decor and rooms are pretty spacious and clean I've seen and stayed at much better value hotels. The bathroom actually looks dated and oddly paired with the room set up (like a mismatched Vegas hotel suite). Beds were uncomfortable, way too firm. I couldn't sleep, woke up in the middle of the night and was up til morning. I also found the staff to be inconsistent in friendliness. Most were nice but one desk person just seem like she hated life and her job and just was not pleasant to interact with. I noticed a $15 charge to use the porter to store luggage which is insane. This should be a service provided by the hotel. For a discounted rate... I paid $450 for 1 night all in! Also. Valet overnight is $70! You can't park at office lots nearby but there is one lot that has a daily maximum of $20. You are paying for the name and brand but frankly come here for the bar and people scene... maybe. read more

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Beautiful hotel, very clean and excellent service. Took the family overnight this past weekend. We had a nice 2 Queen room with partial ocean view and balcony. When we walked in, we were greeted by staff immediately. Our room was clean and smelled great. The hotel had a cool members club I got to tour. I was told I could get a day pass. The heated pool was great. Towels and comfortable loungers and full service bar and grill. We had dinner at Set steak and sushi and got the steak set. Totally worth the $175. You get to choose your knife!! Our EV got charged up while we enjoyed. The bed and pillows were really comfortable as well. read more

Pendry - Hotels Near Me - Newport Beach, California

Visited the Pendry for a business dinner. The hotel is very nice with valet parking as you enter the hotel. All the fancy cars you can think of were in attendance when I was there. It was fun seeing all the high end cars pulling up. The bar are has a veranda that was nice as you can enjoy the nice fresh air while having cocktails. We had dinner at the restaurant on the property called SET and it was amazing. Staff was very friendly and helpful. It was a brief but great experience. I will certainly come back with the fam for a weekend staycation. read more

Service and bartending at pool bar is 10/10 very creative and attentive highly recommend for ambiance and service (Austin&Henry) we will definitely be back read more

I am a big fan of Pendry Newport Beach! What a well-appointed hotel in a great location. My husband and I came to California for a mix of business and pleasure. What did I like the most? The room! I loved the natural light and its spaciousness. Complimentary bottled waters are provided with housekeeping. Dark chocolate with sea salt are left bedside with turndown service. We walked the grounds at night and found a complimentary movie night for guests. They set up a big screen by the pool and played a Halloween movie. Nice touch, but we skipped as we had seen the movie before. We asked for a late check out and were given an extra hour without hassle. Valet was friendly and fast. Pendry is across the street from Fashion Island Mall. It's a very easy walk. read more

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Great hotel! Lovely staff! Excellent food and drinks! We were mostly at the Elwood Club inside the hotel and at the pool. The Elwood club was exquisite. The pool was great. Great bar with good food. The staff were attentive and catered to all our needs. Can't wait to come back! read more

This review is to give compliments to Laura at the front desk. She was very hospitable and made our experience that much more enjoyable. Pleasant, kind, and helpful are all qualities expected from front desk staff and Laura checks all the boxes off. Cheers to you Laura. We hope to see you again for our next visit. read more

I love booking a place you've never been to and then absolutely loving it and not wanting to leave. That's how I felt about the Pendry. This hotel was nothing short of wonderful. The property is beautiful, friendly staff, outstanding service and great meals!! Our view was lovely from day to night. Morning had a beautiful sunrise with the coastal fog that cleared by lunch and evening city lights views were just as stunning. And each morning seeing Fashion Island made it a must to go and check it out. I mean, who says no to LETS GO SHOPPING? The room was clean and spacious. Love the options for lighting. Made it easy to wind down after a busy day. Enjoyed some fresh air standing on the small balcony and their bathroom products had the best scents. It felt like the room was soundproof. I'm a light sleeper and couldn't tell if we had neighbors. We had breakfast each morning at SET. The menu had a lot to offer and was never disappointed with any selection. Attentive and sincere service. feel like there's more to explore and visit in Newport- and when we do come back, I would absolutely stay here again. read more

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Came here for a luncheon today. Valet is not really valet for the event, but more like self parking. Lunch was delicious though. Chicken with salad and olive bread was tasty. Restroom is clean. From the outside, it doesn't feel like a 5-star hotel, but I did not stay in the rooms so can't speak to that. Ballroom was fine! The hotel feels less fancy than Pelican Hill. read more

Pendry - Dessert - Hotels Near Me - Newport Beach, California

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What I loved: overall nice hotel, hard water pressure, comfortable bed, good bar food, great service, big hot tub next to a fireplace open late, fast elevators, good location, strong wifi, spacious rooms, tiny balconies, adequate pool temperature, decent coffee bar options, effective climate control, and plugs everywhere. What I didn't love (all minor): Came home at 11pm and it felt like a Vegas club, one of those one-word name clubs from Vegas like Ra or Cologne or Douche or Crypto. Also, not as clean or luxurious as one would expect at this price, mandatory valet ($65 a night), no tub, no ice machines, no fridge. No fridge = no leftovers, unless you want to Indiana Jones the Snickers with a bag of sand. Note: one of the two pool attendants should have picked up the empty cups and swept the tree droppings around the hot tub. read more

This is a beautiful luxury hotel with great service. We had a corner suite with separate balconies overlooking the ocean, which was wonderful. It's a little bit of a scene in there at the brunch and in the evening at the bar, kind of like Vegas-style scene with lots of short skirts, boob jobs etc. and constant selfies in front of the mirror in the lobby and around the pool area) but otherwise we had a wonderful time at this hotel and would stay again. The food and service at the restaurant and pool area was excellent. read more

Pendry - View from room - Hotels Near Me - Newport Beach, California

My parents and I stayed here for a little over a month and finally checked out today 12/16/25. For the minority it was a pleasant one The Highs: Jayden at the front desk was absolutely phenomenal. So kind, professional, helpful and a wonderful human being. Devon is a superstar. He was always bringing us up three large buckets of ice at night. Could not have been more personable, sweet, generous and a complete gentleman who is a great asset to your company. Sandy in housekeeping was always doing so much for our room making sure it looked perfect, was clean and that we always had the bed made and towels in the bathroom. Matt the bellhop was absolutely amazing today helping us load up all our belongings in our room and into our car. The men and lady at the vallet were always on top of their game by bringing our car, leaving it up front if we were not going to be that long. However there were a few down sides like the bar in the lobby. It was always so busy by people who weren't even staying there. The two female bartenders were completely rude, did not acknowledge us or another person at a table. They were too busy chatting away and did not give us the time of day. This is so disheartening because we tip. We are not fussy and they treated us as if we didn't belong or were invisible. I hope that The Pendry acknowledges the people who made our stay enjoyable and to have a serious discussion with the female bartenders who made us want to leave and not return. If it weren't for the great hospitality of those above we would have left sooner. read more

Pendry - Hotels Near Me - Newport Beach, California

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If Newport Beach had a guest house for its most photogenic residents, it would be the Pendry Newport Beach. The location is borderline unfair--steps from some of the best shopping and a short stroll to more excellent restaurants than your waistband would prefer. You can park the car, forget about it entirely, and feel smug about your life choices. Now for the secret (keep your voice down): there's a speakeasy hidden behind a door tucked behind the reception desk. Yes--behind it. It's the kind of place that makes you feel like you've unlocked a side quest. Inside, the bar doubles as a live nature documentary of the Newport Beach "who's who," migrating directly from their nearby plastic surgeon appointments to a full-on look-at-me cocktail scene. The bartenders are true mixologists--fresh juices, creative combinations, and drinks that taste healthy enough to justify ordering a second. Do yourself a favor and eat at the SET restaurant--outside. Massive trees form a natural canopy overhead, strung with globe lights that somehow float above you like classy fireflies. It's romantic, magical, and just pretentious enough to remind you that you're in Newport. The rooms are modern, comfortable, and thoughtfully updated, many with views of Catalina Island--and, for those who enjoy a touch of economic irony, the now-bankrupt Neiman Marcus. A reminder that even luxury needs a punchline. Bottom line: stylish, fun, perfectly located, and unapologetically Newport. Come for the location, stay for the cocktails, and leave wondering if you should schedule a cosmetic consultation just to blend in. read more

Pendry - BK Neiman - Hotels Near Me - Newport Beach, California

I am impressed with the people and the ambience of the hotel. Everything is beautiful and super nice The bar is the place place to eat and enjoy your evening Thank you for your service Definitely will be back It worth every penny you spend here read more

It's breathtaking! From the courteous valet to the wonderful front reception and beyond, you will be showered with exceptional service, as if you are a VIP. The place is immaculate and designed beautifully. The room service was reasonably priced and fabulous! Loved the spacious room with balcony views of Newport and the Back Bay. I absolutely recommend this place to stay or hold events. read more

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I finally made it to SET at the Pendry for brunch, and it did not disappoint! I had been looking forward to trying their vegan scramble, and it was amazing. The vegan eggs came with herbed potatoes, garlic sofrito, and warm flour tortillas; everything was flavorful and so satisfying. Since it was a girls' brunch, we especially loved the vibe with a female DJ setting the mood. Everyone ordered drinks, and I really appreciated that the menu included mocktails alongside cocktails, such a nice touch. We sat outside where there's plenty of seating, although it did get pretty busy as the day went on. The photo booth was also a fun surprise and definitely added to the experience. After brunch, we strolled past the pool area. It's on the smaller side but has a really cute setup and felt more family-oriented. Parking-wise, I got dropped off at the front, which was a little congested. My friends valet parked, and they mentioned it took a little while to get their cars back. Overall, SET is such a great spot for brunch or dinner. I love that they have vegan options on the menu, which makes it even better for me. Between the food, the music, and the atmosphere, the whole place is definitely a vibe! read more

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Ambiance is cute and decor is nice, but the best part about this place is the service. Maxim and Sid are the best and I would come back just to visit them. Food is good, but nothing to write home about. Fusion caused a bit of confusion for me, but the steak...WOW. Chefs kiss I think people come more so for the vibes though so I will be back for Sunday football and brunch. The manager, Mike is great too! read more

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We came to Set for breakfast on a Sunday, and while our hostess was kind and our server Jana was wonderful, everything else about the experience was disappointing. It seemed like every table around us was also complaining, which says a lot. My husband's gluten-free toast took about 20 minutes to arrive, and when it finally did, our server admitted she was embarrassed to even serve it. My son's buttermilk pancake was raw in the middle, with batter leaking out. On top of that, the tables were filthy when we were seated, and when I asked for them to be cleaned, someone just used the linen from the table to wipe it down. I'm not sure what's going on here, but the quality and cleanliness have really slipped. As a local, I definitely won't be returning. read more

Current guest here.. writing this review from the lobby as it is the only place I could get wifi. When I asked for help I was told it was my devices issue and that they show it is working. Staff is very "uppity". I know this is California but you are the STAFF and we are the guests who are paying $1,000 a night to stay here, why are you acting so high and mighty?!? If I didn't have to stay here for business, trust me, I wouldn't. Beautiful hotel - terrible service. read more

From the moment you drive up the service is impeccable. Super attentive. Valet helped with my car, bell staff took our bags. Front desk got us a room with quickness and we were off to our luxurious room. We didn't get a chance to have dinner at SET but the vibe was everything! Bar Pendry was the hot spot on a Saturday night. Room Service was fast and delicious. Views were expansive. Beds comfortable. Love the water pressure in the shower. On Sunday we got a chance to try Bar Pendry and the drinks were so good! Truffle fries and the Bourbon ice cream smores dessert was perfect way to end our evening. Here are a couple of tips and suggestions. Be nice!!! Ask for a refrigerator so you can keep water cold and not use the mini bar. The mini bar works on sensors so yeah if you pick something up, you'll be charged but don't worry.. let the front desk know that you didn't consume it and it will be refunded. No biggie. Tip!! Tip valet, tip room service! Tip the housekeepers. They are killing it. Recognize their efforts. It was a fun and relaxing stay and we will be back read more

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Update: Have to update my review as it seems the hotel sends additional charges weeks later! I had specifically asked the front desk for an accurate folio on check out and weeks later they are sending more fees. Unfortunate! Nice hotel with a very convenient location in Fashion Island. The Pendry is apparently the update to an existing hotel including when it was Fashion Island hotel. The hotel seems to have a higher price point and additional fees. Nonetheless, the hotel is a great luxury hotel in the area, with lots of amenities (e.g. e-bikes, partnership to test drive Cadillacs, etc). Our hotel room was well-maintained and clean. The service was friendly. At times, you could tell the hotel had some age (e.g. the elevators, etc), but it was nicely renovated overall and definitely worth a stay. Oh and the gym is extremely well-equipped (we went daily). read more

Pendry - Hotels Near Me - Newport Beach, California

As a place to go out I wouldn't recommend coming on a Saturday night after 9PM. My friends and I waited a veryyyyy long time to get in and called an uber to leave! read more

Never actually stayed here, only come for the Annual Police Appreciation Luncheon. The food isn't good at all.... So if I had a choice of staying at a hotel, it probably wouldn't be here, based on the food being blah. read more

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Beautiful Bar, love the decor and ambiance. Very classy. Lots of seating available. They also serve food there too. Dress classy if you are coming here. read more

Professional fun classy!! All the amenities!! SET has a great breakfast burrito with tater tots!! read more

Very nice high end hotel at Fashion Island area with fine dining restaurant, meeting space, pool, coffee bar and lobby bar that turns into a party on the weekends. Suite with two patios was five star and suitable for entertaining with full bar, tables and couches. Bed was super comfy. Modern climate control. Two TVs. Big bathroom with shower only. Housekeeping is excellent. Valet is really expensive at ~$75 per day so I parked elsewhere. The vallet said no self parking but there are paid lots very close. Only ate once at the pool restaurant and it was ok. Visited the bar a couple times. It is very nice with interesting people watching. Service is slow as it gets crowded and only had a couple servers. Live music in the evening. People get dressed up and buy $$$$$ tables with bottle service. Not me :) I don't get the one and two star ratings. This is a five star hotel with a few gaps. Value is one of the gaps as it is Four Seasons pricey, for example drip coffee ~$8, glass of wine ~$25 and valet parking ~ $75, but without the Four Seasons service. Overall, I like the hotel and would stay again. read more

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This update review is long overdue. My husband and I celebrated our 10-yr wedding anniversary in October of this year (2025) at the Pendry and it was another incredible experience. Since my last review, the experience continued to be superb! The service was stellar; everyone ready to assist and care for our needs quickly and thoroughly. We loved our room and the treats sent to make us feel extra special. We love this hotel so much that we made a day of utilizing the spa services and then lounging by the pool. It felt like a nice retreat away from home. Our couples massages were incredible and much needed. I'm a regular massage goer and the team and the Pendry are the best! The staff also gave my husband and I a gift bag of spa goodies that we were also able to use in our room. Everyone made our anniversary celebration so special and we can't wait to go back! read more

Pendry - Anniversary snack board and champagne - Hotels Near Me - Newport Beach, California

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Ridiculous cancellation policy. No refunds is the policy. Totally not industry standard and a very unwelcome piece of news when we had to cancel our reservation the day before our trip which we had to cancel due to a medical situation. My biggest regret is actually cancelling. I'm sure they'll take our money and double dip. Get over yourselves. read more

Stefani provided one of the worst customer service experiences I've had. When my friend politely asked about the fish on the menu, Stefani responded with, "Girl, you've never tried sushi before or what?" in a rude and condescending tone. Instead of being helpful, she made us feel uncomfortable and embarrassed. Throughout our visit, she continued giving us strange looks and staring at our table, which made the atmosphere very awkward. Her attitude was unprofessional, disrespectful, and completely inappropriate for someone working in hospitality. Unfortunately, her behavior took away from what could have been an enjoyable dining experience. read more

Great hotel: Looks like it was newly renovated, The hotel is beautiful, the food is really good, the rooms are perfect, one bedroom suite with 2 balconies, amazing views, very roomy and comfortable. Pool is nice, service is superb! 5 starts well deserved. read more

Unfortunately, my first stay at a Pendry will likely also be my last. There were a few positives: the lobby's architecture and design felt modern and elegant, the staff member who checked us in was relaxed and friendly, and the pool area had an attractive, lush atmosphere. Beyond those points, however, the experience was deeply disappointing. One small but telling issue came at check-in. Check-in begins at 4:00 p.m., and we arrived around 5:00 p.m., but the welcome beverage included in the resort fee was already unavailable. When we asked about it later, we were told both that it was not offered in the evening and that it had been available when we checked in earlier. That response felt inconsistent and dismissive. The room was also disappointing. While the lobby felt thoughtfully designed, the room did not. To my eye, the design lacked refinement and seemed to be trying to project expense without achieving elegance. Much of that impression came from the furnishings, which did not feel especially high quality. The gap between the appearance of luxury and the actual quality was hard to ignore. Those observations are subjective, but the room never felt restful or luxurious to me. More concretely, the room lacked some basic conveniences I would have expected at this price point. There was no ice bucket in the room, and ice was only available by request. It took about half an hour to arrive, and the bucket they brought was too small to chill a bottle of champagne. The biggest issue was the hotel's nighttime atmosphere. After dark, the property felt much less like a hotel and much more like a nightlife destination. The scene had a distinctly edgy, late-night party vibe that I did not find comfortable, and I would not describe the hotel as family-friendly on that basis. In fact, I was relieved that my friend's children left soon after the evening crowd arrived. That atmosphere also came with a strong visible security presence. Given the tone of the property at night, I was actually relieved by the presence of security, but that in itself says something about the environment the hotel is cultivating. This is clearly a hotel with a specific nightlife-oriented identity, and potential guests should know that before booking. The noise made matters worse. My room was on the northwest side of the hotel, almost directly above the entrance, on the 20th floor. Even with the windows closed, I was awakened after midnight by honking, shouting, engines revving, and other noise from below. Perhaps rooms facing another direction are quieter, but in my room it was loud enough to significantly disrupt what I had hoped would be a good night's sleep. Service in the evening also felt more security-focused than hospitality-focused. Staff seemed primarily concerned with monitoring access rather than helping guests. The clearest example came when my friend's 8-year-old son was refused use of a bathroom, and no one directed him to an alternative. Thankfully, I had already explored the property enough to direct him to another restroom myself. That moment captured the broader problem with the hotel: too little hospitality, and too much emphasis on managing the scene it creates at night. Overall, this hotel may appeal to guests looking for a lively nightlife scene, but it was a very poor fit for me. Between the resort-fee issue at check-in, the disappointing room, the lack of basic conveniences, the loud and uncomfortable nighttime atmosphere, and the weak sense of hospitality, I would not stay here again. As a hotel, it did not deliver the comfort, service, or environment I expect at this price point. read more