Oh my goodness, these guys are simply fabulous! My wife and I adopted a pair of kittens here last week. The cost was $100 per cat. For that, the cats were flea treated and got deworm shots on the spot, had been spayed/neutered, had all their shots. We received a copy of their veterinary records, cat toys, a supply of cat food and kitty litter. They even loaned us a cat carrier to bring them home. The staff loves animals. Lucy gave us instructions on how to introduce the kittens to our 12 year old male cat and how to care for them. read more

Truly appreciated the down to earth and helpful service provided by the owner. Hadn't been there in years and browsed around a bit. Impressive inventory. When the owner asked if I was looking for anything in particular he gladly showed me its location, gathered up the item for me, and provided useful information regarding how to use the product. It only a $10 sale but the way I was treated and time he spent with me you would have thought one might only receive that type of service with a substantial purchase amount. He mentioned his wife runs a cat rescue onsite too but unfortunately it was only by appointment due to Covid. I love doing business with good people:) read more

Cant wait to go to this store! Bill and austin have amazing feed back. They were really helpful when i was wanting to buy two ruoen ducklings. I ended up not getting the pair and it was no big deal to them Even after i ordered them. They were really considerate and happy to place another order when i was ready! Thankyou for all the info you provided me i will definitely be coming by soon! read more

Picked up some bunny food and hay today. The owner Bill was so helpful and knowledgable. Thank you! The cat rescue is really impressive. So many happy looking kitties waiting for a new home :) read more

I love this little pet supply. Don't let the somewhat run-down outside fool you. Great local pet supply, the best I've come across yet. Every type of pet food you could ask for, including raw (though their selection is often scarce of this), grain-free, high quality pet foods. I also appreciate that they offer free samples of their pet foods, and have a reasonable return policy if your loved one doesn't like the food (as my little fluff often doesn't.) Bear loves to come and visit, and we often walk here as a short outing to pick up a treat, or peruse the store. I also love the large cages of cats for adoption. It's fun to wander through and consider one day adopting one of the sweet creatures. I recommend! read more

Friendly knowledgeable staff. And an amazing resident male turkey plus various other ducks and chickens.

I love this place - very good selection of the good kind of dog food - not the usual brands that petsmart / petco kinda chains carry, but the kind that is actually good for your dog. Excellent selection of bulk treats / cookies as well! I dont really buy my usual dog supplies from here as I get most of my stuff online, but I come back here over and over again for my Innova bag of dog food and the bulk treats. The staff is really warm and friendly too. Parking is never a problem here. read more

Great stock and supply. I waited in a non-moving line in the morning for some chicks. Then I was led around and given a presentation and hard sell. I would much prefer an experience where I can shop and leave without a whole hard sell presentation. It explains why the line never moved. Would have been more convenient if people could just shop or have an option to let people who know what they need go first. read more

I have been here twice. Let me begin by saying that the second visit changed my mind. Here's how. The first time I went in to get a harness for my doggie because my old Petco harness finally gave out. The young man who served me acted as if I were the biggest imposition to his enjoyment of simply standing around behind a counter he had ever encountered. This made me want to write an awful yelp review. To make matters worse, the harness broke less than a week later (and my dog figured out how to take it off by himself anyway). After having read all the negative reviews, I was prepared for a battle since I didn't have the receipt for the harness. I had my dramatic throw-down-the-harness-and-walk-out-speech ready in case they refused to exchange it. The proprietor was there and helped me directly. She let me exchange the harness without a receipt for a collar, some Nylabones, and gave me the remainder of the difference between all of that and my harness in cash (which I then donated to save the kitties or whatever...I love kitties...). In short, I recommend this place, but avoid the youngsters. They're rude, selfish little monsters with no home-training, and their parents should be ashamed of themselves. read more

The people who run this store are fabulous. They their products. the fact that they foster kittens and get them adopted is A#1 in my book. They have made lots of changes to spruce up the facility. Go buy there rather than Petco or some other chain stores. Good for the city, good for you Diane C read more

My doggie likes to come here and sniff around for a new toy or treat. She always pees in the same spot in the store ( don't worry i clean it up) - why do dogs think they can pee in pet stores when they know theyre not suppose to pee inside? She has a special pee spot at PetSmart too. Overall the staff is ver friendly. I had one bad experience with a rude staff member but she is not working there anymore. Pet Supply does not stock treats from china so that is good. The bath area is just alright. It gets the job done. Its a pretty big store and offers a lot of variety. read more

I love this place! I've been shopping here for years -partly because i want to support small, independent businesses, and partly because they sell the brands that we feed our cat and dog -THAT YOU CANNOT FIND AT THE CHAIN STORES! Michelle is great! read more

Very knowledgeable staff. I found a lot of types of chicken feed averaging $1 per lb, which is less expensive than online prices. They also recommended dried mealworms which my silkies aren't that into but other chickens would supposedly love. read more

This place is damn cool. I don't live in San Mateo, so this isn't my regular pet store. However, our friend got a super cool travel water dish/bottle for her dog here, so we checked it out. It's awesome! They have a GREAT selection...there are all kinds of fun things for your dog, ranging from unique toys to useful accessories to food. And they have a self-service dog wash in the back. Plus, the people who work here are SUPER friendly. They told my dog she is beautiful over and over, which (of course) she really appreciated. read more

I've been here a few times to find hard to find items. I think they have a great selection and have always gotten good service when in there. I was in there when the pit bulls were in there and they are friendly. So I'm not sure if the other reviewers have little designer dog's and are scared of their own shadows or what, or the ever boring choice of lab. I wish this place was around the corner from me, but I'm definitely going to shop there more. read more

THis place is huge, love the selection for pet products, more of the mom and pop feel, not the big box. read more

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The only pace on the mid-peninsula to buy pet food and products. Prices are better than commercial stores. Staff is helpful and knowledgeable. The adoptable cats are quite the attraction for my kid. And they're very well taken care of. They have a dog wash if you need one. read more

This is a little pet store (packed with pet products, from birds to horses and every other pet in between). Very friendly and knowledgeable staff. They have the attitude that your dog brings YOU to the store, not the other way around! We were looking for some way to give our dog a bath (hose, shampoo, bucket??) for our apt. Well, we found out they have a "Do It Yourself dog washing" area right there! Real (human) bath tubs, with a ramp for the dogs to walk up. They supply rubber aprons, shampoo, towels and hair dryer too. All for $10! What a deal. We all left clean and happy. read more

Zink weighing in on the spoiled pets question. I love coming to San Mateo Pet Supply. They have everything my dogs need. Food, dog dishes, squeaky toys, cute collars more food, scoopers for processed food, and leashes. I will never be buying my pups the designer clothing or booties. My houses pet spoilage only goes so far. For my fuzzy fussy furrry hurler kitty called Yak, they have all of the above plus catnip mice that are to die for. At least I think so, and judging from Yak's reaction every time I open a new package, he thinks so too. Service for us humans is adequate, not stellar, but adequate. Z read more

Some of the nicest folks you'll find here. I'm a regular at this store (Hey, chickens gotta eat), and always have a great experience. They don't hesitate the help haul 50+lb bags of feed out to the parking lot, and they are the first to help a customer get a discount on their already reasonable prices. If you need pet supplies (or a few new kitties), this is your place. read more

Been coming here for years. Previously for our chickens and now for our puppy. The staff and owner are always happy to see you and are helpful and friendly. Their selection is broad enough for most of your pet and stable needs. Quality of products are better than the box stores yet the pricing is competitive relative to the quality; sometimes even better. read more

Sorry, you've lost a long time regular customer. I've been shopping at your store ever since I got chickens. I loved it. It was a great one stop shop with awesome customer service. Now, not so much. It's fine to change the business model when a new owner takes over. But, that means two stops for me. But, the clincher was during my last business. There was a young man standing around with a broom. I asked for a cart. He suggested I take a basket until I told him I needed chicken feed. He told me there was one up front so I went up to get it. It had molding in it which he told me I could put anywhere. At no point did he offer to help me load up the feed or help me to load it into my truck. Where is the customer service that used to be there? I've started ordering my cat food on line and I can get the same price for my chicken feed at Portola Valley Feed. read more

This place is closed down and is no longer San Mateo feed and pet supply. Wish I would have known that before driving 20 minutes in traffic. Ugh read more

Friendly staff, great selection of pet food. They have several kinds of cat litter, and one of the staff members turned my on to Cat Country Organic Wheatgrass Litter. It is wonderful! Clumps, smells good, is flushable/biodegradable. I only wish they carried raw food which is only what I feed my cat now. Check out: Primal Pet Foods http://www.primalpetfoods.com read more

The inside is obviously different than it used to be. But it doesn't make it bad. It's a great place if you have chickens or you like cats. They're very knowledgeable and very friendly I would suggest going here. Or you go to Half Moon Bay feed store and be treated like an animal. read more

I started going here to get supplies for my chickens. It's either this or drive over the hill to Half Moon Bay where the services is WAY worse than what other reviews complain about here. Eventually, I branched out to cat food, toys and supplies. Great prices, tremendous selection, good service. Bonus - it is a locally owned, independent store. read more

Old School store, with friendly laid back staff. They take their time, so if in a rush, plan to wait behind the others in front. They save me a trip over teh hill for chicken feed, and the kids love petting the cats. I hope they can stay indi in the face of PetCongloms that seem to be popping up everywhere in town these days. read more

Great new space will soon emerge. Huge selection of chicken feed & accoutrements. Great staff on Sunday afternoon. Very knowledgable & helpful. Look forward to going back & seeing the store once they ar fully into the space. read more

Love this place. Great supplies for chickens, ducks, etc. owner is very knowledgeable and very friendly and it's fun to visit!

I hate to give this business 1 star but I have no choice. My complaint: In consistency in their rules and policies regarding the discount card. The acting manager on duty this afternoon was haughty. I brought in all my receipts from previous purchases and wanted to combine all of them in their discount card. But refused to combine them all in one card. I brought with me several unstamped receipts which was not explained to me that everytime I purchase anything, receipts need to be stamped. I have been getting dog food here almost every 3 weeks for 12 years now because of multiple dogs and also want to support local small business like this . Unfortunately, their staff here are inconsistent and perhaps untrained or maybe just power tripping. I am extremely disappointed today. They just lost one faithful customer of 12 years. read more

It has a much better feel than the corporate big box places. The staff is usually way beyond nice, though once in a while there seems to be someone having a bad day. Good people are hard to find and keep so I look at the big picture. I would not expect a pet supply clerk to treat me like the concierge at the four seasons. I might be able to save a little at the big chain places, but my time is valuable. Overall, good operation! As for the person worried about the pit behind the counter, I'm guessing that that dog is used to being around other animals. Relax. Dogs are dogs, it's only the pits owned by ghetto retards that cause a problem. read more

We got our very first chicks from Bill at the Peninsula Feed Store. It was such a wonderful experience and Bill was very patient with my very selective girls. This is going to be our store for all our chicken needs. read more

My boyfriends boss from the cigar shop he worked at recommended that we go here to get our dog's vaccinations. When we went I remember how helpful they were with the whole vaccination process. The nurses that came by were also very friendly and helped us fill out all the necessary paperwork. Afterwards, we definitely spent a good amount of money on food and treats for our little one. The woman who had helped us out while we were shopping also helped us pick out a nice food container and gave us insight on the lovely, low prices of the food. Upon checking out, she gave us a nice sample bag full of shampoo, dog food, treats, and a little toy because they had some left over from their last event. I would say that this is a pretty nice shop to go to if you want to get food that is cheaper than most commercial stores. read more

The only place i go for my dogs food. Great prices and a huge selection of toys and other items my dog doesn't deserve but gets anyways.

The first time I went in I thought the place was amazing and they even gave me samples of cat food. The other day I went in and asked a simple question about cat food, asking how to change my cat's food. The young man proceeded to look at me as if I was some crazy lady who randomly came in off the street and tried to talk to him about theoretical physics. Once he came to, so to speak, he looked at me, like the crazy, lady, and said, " I wouldn't know anything about that, let me go get someone else." The other man, when asked for a sample or tips for changing food, also looked at me like a Martian (I've been given samples from employees before), while the other boy took a phone call, and I over heard him say, "We're the ones with the most seniority today, so-and-so went home already. The other man came back with sample from a company that I just said I didn't want because another employee from the store said that the owner of the company had changed and so had the product. He then went in the back for some reason and was taking forever I and I just walked out and left. I thought the whole ordeal was such a waste of time and being looked at like a moron for asking a legitimate question after driving in traffic ticked me off. What really irritated me was that I was apparently supposed to know to call ahead to know if certain employees were there or not in order to have some semblance of service. Though my first experience was positive, the second was so ridiculous I doubt I'll ever go back. read more

I have shopped here for year's and although the staff (one person in particular) has always had quite the attitude they were close and easy to use. I was in there last time to pick up some supplies that we buy in bulk from them and that they gave us a SMALL discount on. This time the clerk (she says she is the owner but I doubt it) gave me nothing but attitude, telling me the price had gone up and we can't expect her to give us that price....and on and on and on. She was so nasty I really was in shock but I did manage to ask her how much the increase was and it turns out it was $2.00...no big deal. I would have been happy to pay the additional $2.00 but I really wasn't given that chance. She then turned on me again and said that we are only supposed to pay in cash and she won't take a debit card from us....ummmmm we've used a debit card there for years! I honestly have never come across someone that was so nasty and dealt with on old (good) customer that way. I will NEVER go back I actually am finding my supplies online for $25.00 less than what they were charging me. The 2 pit bulls are relatively new in the store and they do jump up on the counter and are very aggressive. Its amazing to me that they feel that those dogs should be allowed to lunge at folks as they walk up to the counter. Its a law suit waiting to happen. read more

Come here!! Don't delay!! I just had very positive experience with folks who really love pets and know what they're talking about. I needed a quick DIY dog-wash to cool my dramatically overheating pug down and usually these so called "doggie spas" charge an arm and a leg for a hose and a towel. The folks here had what we needed, the "nice" organic shampoo, clean towels, warm and cool water, an assortment of brushes (even a "furminator!!) and two professional air dryers. The manager came and helped me calm my frantic pug down and have me tips on how to keep him calm and effectively cool him down. The kid helping me did so with enthusiasm and was very pleasant. He willingly went and got me extra towels and even told me "don't worry about the 30 mins time limit". They even seemed to have all the hard to find dog food that my high maintenance picky eater requires. 5 stars. A+ service. read more

This place is the best. They have everything I need for my chickens. I would not go anywhere else even though I live in Palo Alto. They are so very nice and helpful. In addition, their knowledge and expertise is welcoming, for sure. I enjoy my monthly trips to stock up. It is clear the new owners are knowledgeable, caring and understand the needs of their customer. I highly recommend this store to everyone who has chickens or related animals. read more

I've been into San Mateo pet supply several times recently and the staff is usually very helpful and nice. They've got a great selection of foods, toys, dog beds and and all manner of bird seed and chicken feed. It's really great to see a locally owned place also so involved in rescue/re-homing. Way to support the area pet community! Easy parking too. I haven't encountered these "vicious" pit bulls that other reviewers are mentioning, but frankly the reviewers come off as nervous nellies. Dogs bark and jump around, it's what they do. If it makes you uncomfortable, there are several other places with self-wash just up El Camino. read more

I have given this pet store too many chances. The back of the house employees, the guys that are stocking feed, carriers and such, are awesome and helpful. The girls at the register are just rude and indifferent. They are usually on the ground playing with their own pets that are in a little enclosure. As another reviewer posted, I was also there a day a dog fight/argument broke out and it did scare me a bit. When the girls do ring you up they act as if they are doing you a favor. The assortment of supplies, toys and feed IS pretty spectacular and it makes sense to support a small business but I have gone elsewhere. read more