Made an appointment online for 9am for an oil change. Get there with time to spare and was told my appointment would not be honored because their online appointment scheduler wasn't working and they didn't have it down. Although the employee was sympathetic and asked me to come back in the afternoon it's just not my problem their online stuff isn't working they should've honored my time I scheduled. Coming back was not an option hence why I made an appointment. This is the second time Pep Boys has let me down will not be returning to them for anything ever again. read more

DO NOT GO HERE! I went to get an oil lube and filter done on my car. The manager broke my oil stick off into my car and proceeded to tell me it was like that before but literally 5 min before I got there I checked it and it was perfectly fine. He then went on to tell me a new oil stick would be $38. When he was saying this I looked online and they were literally $12. And then proceeded to tell me to get it out and everything with labor it would be $267. FOR SOMETHING HE DID!!! I took it home and my dad and I got it out in less than 2 min. Will never be coming back here, nor will my family. read more

Warning! This place charges more than dealers do! I took my Infiniti M37 in for service and the total came out to $580. They initially quoted me $320 to replace the rear pad, resurface the rotors and do a brake fluid change. Then upon inspection, they said I needed another $120 to rebuild the rear calipers. It's now $440. Then, after three hours, they called and said I needed to resurface the front rotors too, for another $100 more. That came out to about $580 after tax. For reference, they charged me about $260 to replace the rear pads and resurface the rotors. At the Infiniti dealer, they charged me $220 to do the same for my wife's FX35. I'm sure you can get that done for much less than $220 at other independent shops. Initially, I agreed because I thought the price they quoted me included the front pads and resurfacing the front rotors too. It didn't. My bad. Fooled me once, never again. Next time I'll be taking my cars to the dealer or at least another shop. No wonder this shop was almost empty on a Saturday afternoon. In fairness, I think they did a good job but I was definitely overcharged. If you want to take your car to this location, I suggest you get a quote first and pay attention to what you're being quoted. Then get a second quote from another shop. I'm sure you'll still probably overpay since they'll call you later and say you need more repairs than initially quoted. Oh, and don't be fooled by those coupons they send out with the $99.88 brake special. That's a joke. I showed that to the manager and he pointed me that the coupon says STARTING AT. I think the real price they charge is $500 to $600, not $99.88. That's just a marketing tool to suck you in and overcharge you. read more

I've been to this location a couple of times now with my '09 Volvo and been pleased with the work each time. They've now done my entire suspension system and brakes. James, the guy at the front desk is great to work with he and didn't try to nickel and dime me or recommend unnecessary repairs. That went a ways with me and for that and the quality work done I'll keep bringing my cars to this location. read more

Had a brake emergency while leaving for a road trip. Pulled into Just Brakes at Horizon and College in Henderson. I feel very fortunate that I stumbled upon this place. They got my SUV in the bay immediately, pulled the tired and did a full inspection. No games here, they let me stand with the tech while they pulled my brakes apart to find a shattered caliper piston. Though not a cheep fix ( new caliper and rotor needed) they were up front and honest about everything. I felt they were honest and worked for their money every step of the way. read more

TRIED TO SCAM ME!!!!!! These guys are great at acting like they care and acting like they want to help but they really only care about the money. If I could give negative stars I would. Came in a week or two after getting my oil changed because my car was now leaking oil. They look at it and tell me oil pressure sensor is bad and valve cover gasket, I say okay how much. these scam artists tell me 1100. So I decide to fix it myself. Get home pop my hood reach back to the oil pressure sensor and feel that it is barely Even in, I give it a few turns with my hand run to autozone buy the special oil pressure sensor socket for 13 dollars tighten the sensor and boom no more oil leak and sensor works fine. 13 dollars instead of the 1100 these clowns told me. Moral of the story, GO SOMEWHERE ELSE!!!!! read more

Since I cannot give a negative rating, I generously gave it one star. Instead of greeting us the guy barked out he's next while pointing behind me. After rudely telling the gentleman before me that they couldn't work on his car until Monday which was five days away, he spoke to my husband as if I wasn't there. There was only one car in the bay with no one else waiting. It wasn't the first the my husband had heard his rudeness. We both wanted to give the place a second chance. Not only does the guy not know what customer service is, how to show women like they are people, he needs to learn manners in order to keep and create new business. read more

I WOULD HIGHLY RECOMMEND THIS PLACE. Thank you for creating an amazing customer experience Heather and Adrian!!!! We had a flat on the freeway. We are from out of town on our way to Phoenix. Knowing we still had a couple more hours on the road. We looked up all the tire stores nearby. It said the store was closing soon. I hurried to call and see if they would wait. Not only did they stay late but they fixed our issue while carrying on a friendly conversation. They repaired our tire and had it back on ready to go. They took their time to make sure everything was done correctly and also inspected our other tires to make sure we would have a safe remainder of our trip. They are awkwardly right next to Good Year tires, they literally share the same parking lot. Pepboys we would gladly do service with you anytime!!! Thanks again!!! read more

Just don't. This was my second attempt to use this Pep Boys for a simple oil change. I don't know if it's simply under new management or whether I just keep landing on bad days for the manager, but I'm giving up on using them. A year ago I was happy to find out that Pep Boys honored a service warranty I bought with my Mazda 3. I decided then this location was perfect with great service. On my next oil change, I strolled in without making an appointment and hoped to be fitted in. I knew I'd likely have to wait, so I was prepared. Fortunately, nobody was in the waiting room and there were 3 stalls open with no cars in or waiting outside. I bellied up to the counter and asked if I could get an oil change. I was told absolutely not...Too busy today. I exited, confused, and got the oil change elsewhere. But this time I made an appointment. I walked in and finally conveyed after some effort that I had a service plan they covered. The manager began typing in the order and suddenly neither computer was accepting the info for my plan. He said he needed to call I.T. to find out why the machines were giving him an error. He told me it might be awhile and perhaps I should come back. I waited until he got a tech on the line who also couldn't figure it out. The manager told me he couldn't help me and asked if I'd like to reschedule. WHY WOULD I RESCHEDULE? He knew they took the plan. He saw the last receipt for an oil change. Why not satisfy the customer and figure it out later. Here's the kicker...I went to the next closest Pep Boys, the one on Boulder Hwy, and they had no problems finding my plan and, with a wait, they'd fit me in. I guess they're in business to make money. So I say, when it comes to going to the Pep Boys on 750 E. Horizon...Just Don't. read more

I wrote a review on their site because they kept emailing me asking to write one. I didn't want to because it wasn't going to be good, but after 4 or 5 emails I got annoyed and wrote the review. I got an email saying they wanted me to resubmit the survey. It said, "unfortunately, your review did not meet our guidelines for posting on our site." it did not give any detail on what I did wrong. By habit I copied what I typed before submitting. Here is what I wrote, "Called in a few days before for a price on the oil change, tire rotation and tire patch. I was told the rotation was included with the oil change and the tire patch was 20 dollars. I brought the car in a few days later and they said they did not do tire patching yet but maybe in the future. While doing the oil change they said they could not rotate my tires because the rear had more tread and thats the way they should be. It was a difference of 10 and 11. I told them i wanted them rotated so i can have even wear, it wasnt a difference of 11 and 7 or anything. they were reluctant but rotated my tires. When i was leaving I told the guy I found a place that will patch the tire for free and he said that was a good deal because it would be 25 dollars here. The other day it was 20 dollars, then today they couldnt do it, then they can and it would be 25. Ive used the pep boys on boulder and they were good, I tried this location because they were closer but probably not anymore. Plus when I got home I had an email saying thanks for signing up to pep boys news letter or something to that extent. I never agreed to sign up for any email offers. the guy asked for my email for my account by never mentioned he was signing me up for offers and junk email. I unsubscribed right away but still I feel this was done behind my back. I keep getting emails asking for a review, Ive probably received about 4 or 5, so here you go." I didn't bad mouth anyone or use profanity. This was my experience, these are all facts, these are my feelings on the matter. It is what a review should be. I am not being untruthful or misleading in anyway. Take this review how you want but in my experience this is how I was treated. Results may vary. read more

Alfonso helped me out during my visit today. He was super friendly and he made me feel comfortable in the process. He first examined the car and then gave me different price options and suggestions. I dint feel pressured to purchase anything or do any add ons. He worked with my situation and gave me suggestions as to what else needed some work but could wait for a different appointment. I would definitely recommended this location to anyone and I will definitely be coming back for some more work. read more

Not knowing a damn thing about anything when it comes to brakes or certain functions of how a vehicle operates....I am always suspicious when dealing with those in the auto repair business. Both the GF and I needed brake work done on our respective vehicles and looked up this JB location on yelp. We stopped in and service manager was friendly and honored some online coupons which he looked up. After assessing the vehicles the service manager took us out to the shop and showed us parts and told us what we needed, showed us the worn parts and explained more than just the obvious (stopping) of having decent, fully functioning parts. The work was completed, explained again and we were able to pick up our rides. The service manager even called back a few times to check on the status of the work completed. The price admittedly even with discount sort of sucked but after months of driving since then, both vehicles are without squeaks and are stopping on a dime. With regards to price, you get what you pay for and in the case...it was excellent brake service. read more

Fabulous customer service is alive and well at Just Brakes. Thanks to the recommendations of two good friends, I took my car in after it had been making suspicious grinding noises whenever I put the brakes on. Jason took great care of me from the time I dropped my car off to the time I picked it up after work (my workplace is in the neighborhood). The actual labor of fixing the rear calipers, rotors, and pads only took three hours at most, but I let them have the car all day since I didn't need it while I was at work. Jason even offered to drive the car down the street to Jiffy Smog for my smog check--what? If that isn't customer service, I don't know what is. Ultimately, the smog place was closed when he took it over, but instead he put $10 of gas in my tank because the gas light was on--what a guy! Now, I'm not sure he does that for every customer, but he did it for me and I was one happy camper after that experience. I will definitely be recommending Just Brakes to all my friends in that 'hood--and to you! No more grinding noises now and I can drive without fear of risking life or limb--thanks, Just Brakes! read more

Horrible experience!! I had to take it in twice to get my brakes fixed. They kept telling me I was wrong with what I was telling them and not to worry. They charged me an arm and a leg. Finally, I was able to get everything fixed because I had to have my father be stern with them. Then, one of the mechanics added me on Facebook, like total unprofessional and creepy. I would NOT recommend this place read more

To review a place that took over $400 from me pains me almost as much as it did to actually pay them over $400. To be fair, though, Just Brakes did a good job in getting my car fixed when it was discovered that I had a leaking rear brake cylindar that needed replaced. The warranty had expired and Nissan was going to cost me more than Just Brakes. Nissan didn't even have the parts in stock. Just Brakes did and had my car ready for me in just a couple of hours. They didn't even try to sell me on the things I didn't need. Like new pads and/or rotors. They fixed what was the problem and told me to come back in 4 to 6 months for a free brake check to see then if pads and/or rotors would need attention at that time. I appreicate the honesty and care that was shown to me and my car. The best part of this costly yet entirely necessary experience, I can feel safe in my car. I can feel the difference in both my hand brake and the brake peddle. read more

my brakes went out, came in Anthony was very helpful and I thought he had great customer service skills which made my visit not to bad.. And my brakes feel great.. When you go into a place and customer service is great it makes your experience more pleasant. Thank You Anthony read more

Went there to get my grinding brakes looked at thought I was going to have to mortgage my house!! The new manager Deanna was so nice and fair she really made me feel at ease about my repair she explained everything well even walked me around the car and showed me what needed fixed than helped me set up a plan to get all my repairs done just not at once I would totally recommend seeing Deanna again read more

Called to get an oil change since the Toyota dealership was booked solid. They had my car done in 15-20 min and beat the cost of Findlay Toyota by $12. Anthony was great and very professional.. Thank you, I will definitely return!!! read more

Had a brake emergency and came here. The manager came right out and looked my car over immediately. He was very nice and helpful, explained what was going on and even showed me the problem when the car was up on the lift. They got everything fixed really fast. read more

These guys are awesom! Hooked my car up nicely. Great service. Pet friendly. I really appreciate the hospotality. I didn't get the magers name, but the service-woman (KC) did a great job putting my car back togather. Thank you. read more

The people who work here are amazing! Cody was able to help identify and fix an issue other shops were unwilling to fix. Seriously saved me from having to buy a new car!!! read more

I HIGLY RECOMMEND going here if you would like to get ripped off !!! I made a yelp account justttttt to express how displeased I am with this company. I went there to get an oil change and was told there were $400 worth of damages. (Mind you I'm a girl who really doesn't know much about cars) I took it home to show my dad and NOTHING WAS WRONG. They unhooked a tube and made it appear to be leaking. (My antifreeze wasn't low at all so it couldn't have been leaking) I'm not one to complain and I wrote this hoping at least one person would save some money. So yes they appear to be nice and helpful with taking your money. read more

Great customer service, even the mechanics are involved in Discussing the care of your vehicle. Anthony was super kind and Dan was the man. Both got straight to the point with no hassle. Great team work. read more

I can't say enough good things about my first experience at this location. Upon driving up I was immediately greeted with a friendly "hello!" (which was nice to hear after a long day at work!). I had a headlight bulb that needed to be changed in my Volvo, and the guys (sorry that I didn't catch their names) took my car immediately. I was offered a cup of coffee in the waiting room, and In about 15 minutes my car was done. And they even put air in a low tire. I don't have many pleasant experiences with car issues, so Pep Boys was a breath of fresh air! I will definitely be back to this location in the future! read more

So this was a few months ago. This does not involve Anthony. Anthony is the only one to trust here. This is about Craig (I'm pretty sure that's his name.) Basically my car was leaking oil. I came here again to see if it happened when they were fixing my brakes. Craig said that the place I got an oil change from (Jiffy Jube) put in the wrong bolt on my oil pan and it ruined it and stretched the hole out. He said to take pictures and to call their corporate office and tell them that they WILL replace my stuff (estimated to about $650) and to bring it back to Just Brakes when I get the money so he can fix it. It didn't sound right so I went to the Jiffy Lube (Durango and Rochelle) and the men literally showed me the problem... The bolt was a little loose. That's all. He was going to charge me $650, try throwing another company that has been nothing but great to me under the bus, and try to fool me? I may be a girl but I'm not that stupid when it comes to cars. I don't even know how he still has a job here. Not coming here again. read more

I went in for the $99 brake special because my brakes were squeaking... and came out with a quote for over a thousand dollars. They wanted to replace 2 rotors, 4 pads, and "recondition the calipers" (HUGE SCAM)... I agreed to everything except the reconditioning. A few weeks later they were squeaking again. I took it to a different repair shop only to find out they used CRAP parts and I had to have the work re-done and found out the calipers were fine. DO NOT USE THIS PLACE... The good reviews are probably fake! read more

The team at this Just Brakes location is great! I took my very old pickup in for brake light issues in December and JaMare not only replaced the switch quickly, but he also took it upon himself to lubricate a very squeaky door jam. I was impressed that he went the extra mile. Thinking that perhaps such attention to detail was just a fluke, I didn't really expect to become a "regular" customer. Wrong! I took my truck back in this morning for a high idle issue, fearing the worst (carb trouble). JaMare once again came to the rescue. He identified the throttle cable issue, explained the problem and how he could fix it. He and Anthony went to work right away. The repair took no time and they both sent me on my way with pleasant smiles and sincere thanks for returning to their shop. I will certainly be back the next time I need repairs. read more

I had driven from San Francisco and my engine-maintenance light had been on for 300 miles. Thinking this was a signal for an oil change I was looking for a service station when I saw Just Brakes. Since I also had some grinding sounds when braking, I though I would kill two birds. Well, good thing since there were about ten things wrong: rotors, struts, brake pads etc etc. I had planned on leaving the car for 2-3 hours while I did a bike loop but was told it would take much longer. They gave me ride to my hotel on the strip and delivered the car the next morning. Drove it back to SF trouble-free. Great service, honest price. May have saved my life. read more

We took our car for routine rear brakes on 12-15-14. The technician damaged our car (didn't know what he was doing and didn't have correct equipment per manager). It eventually was sent to the dealer to repair several damaged parts, and we just got it back today, 1-9-15. We were without our car for weeks. Communication through all of this was nonexistent. The manager says he hasn't been able to get ahold of 'corporate office' in all this time to discuss a refund. And it all started with routine brake work! Please beware of this place. read more

Super fast,reassuring, and friendly I just loved the crew.helped me quickly I didn't have to wait long and everything was a fair price my whole family gets there vehicle worked on at just brakes to make sure it was done right. Thank you Anthony and Dan read more

My daughter was having problems with her grand am and I took it in to these guys. They initialy quoted me 99.88 to do fornt and rear brakes, after looking at the brake with me the repair cost was higher but the gentleman explained everything to me and gave ME the choice of what to do. Really like that they SHOWED me everything on the brake system. I will go back with my other cars. read more

Please do not go there! I took my car to Pep Boys Horizon Ridge because the check engine light was on. They charged me over $800 and as soon as I was taking my car back home the check engine light was still on. I turned around and the manager Anthony told me to come back tomorrow for them to check again. I took it in the next day and as I was driving back home the check engine light turned on again. I came back and the manager told me he needed to replace something else and I needed to pay $450 more. I refused to do that since I already paid $850 and the problem was not fixed and the manager Anthony asked me to bring it again for him to check the next day. I took my car in again. This was my third time in their shop for the same problem and I asked them my car to be checked by a different technician. This time my car was checked by I think his name was Jeff who told me that the gas cap needed to be replaced so they ordered the original gas cap from the dealer and it solved the problem. I was ripped off. They charged me about $850 and the manager Anthony wanted me to pay $450 more. I am glad I refused to do that. The only problem was an old gas cap in my car. It cost about $34. What a rip off from these people. When I came back the second time I saw another customer leaving the store with the same problem he was charged the same amount of money and had come back many times to their shop. read more

Took my car in for rear brake pads replacement and asked for the basic option. Byron,the service rep, tried to talk me into upgrading to premium option for $50 more but I refused. He ordered the basic pads and got the part which comes in a green box about 10 minutes later. Before they install the new pads Byron suggested to me again if I want to upgrade and this time I agreed as he said the premium pads are better for my SUV. However he didn't order the premium pads and I saw the technician install the pads from the green box that was delivered earlier. I later picked up the empty box from the garage floor and verified it has the basic part number. I checked online and confirmed the premium part should be in a blue box so I questioned Byron. He insisted that the premium part is installed. I said that I would go home and remove the pads to check and threaten to sue him if I find the basic part was installed. He backed out then ordered the premium pads and had his technician replaced them. They didn't even resurface the rotors as was listed in the job order. read more

NOT TRUST WORTHY....GET A SECOND OPINION! I thought my brakes didn't feel right so I took my car in to be looked at. They pulled my car in to the bay and I waited about 30 minutes. Then the guy that had fallen asleep behind the counter while I was waiting for them to look at my car tells me I need to replace my brake pads and the front and back rotors. I told them I thought I had just had the rotors & brakes done last year and that I would have to check. I asked them to give me a written estimate so I could come back once I went through my records. The guy proceeds to tell me they DO NOT GIVE WRITTEN ESTIMATES only if you are having the work done do that write up an estimate. I did make him write it on a business card and then took my car to the Honda dealership. The dealership looked at my brakes and rotors and said NOTHING NEEDED TO BE REPAIRED that my brakes and rotors were absolutely fine. If I had not said no they would have charged me $820 for nothing! They probable thought I was a woman and they could get away with it. read more