I always come here for oil changes or tire repairs and they are nothing but nice. They are very quit and efficient. I always leave here satisfied. read more

I got a quote from Meineke for a tuneup for $2000. I went across the street to Pep Boys and spoke to Bernadette and got a price of less than $1000 for a tuneup and a transmission fluid flush. I made an appointment for the next day and the work was done in less than four hours. read more

Took my van in to get it checked out before we took a little road trip. They got me in immediately and checked everything out. No charge. Robert and John were just terrific read more

Pep Boys - Robert the Super Tech. - Auto Repair Near Me - Henderson, Nevada

This place was terrible!! tried to sell us more than we needed and broke the latch on my hood and refused to fix it. Also grease marks on the sides of the car and by my side view mirror, very frustrated and do not recommend At all. read more

They are sneaky and like to hike their prices up. Went in for something minor left w a large bill $3k. The they said I had a leaky valve and they gave me a quote of $389.00 when I took the car back with out then looking at it they gave me another quote for $1000.00. I took my car elsewhere and there's no leaky valve. They are dishonest and pull quotes out of the air. Will not use them ever again. read more

Literally got a screw in my tire late on a Sunday night! Panicked because I couldn't miss work. In a pinch. Called Pep Boys to see if they could fix my tire and they had us come right in! Unfortunately, my tire was unable to be fixed. Pep boys didn't have my tire: So I started trying to call open tire shops. Even the open places weren't answering. Insert Bernadette. She called around to see if anyone could get one for me next day. Sure enough, success. Bernadette is a huge asset to your company as she went above and beyond anything she needed to do! Bernadette saved the day! read more

They do all of our oil changes and they are always great in letting us know on what other maintenance is needed at no extra cost. Their customer service is always on point read more

Stopped in Pepboys this morning to have them check my spare tire (donut) I drive a minivan and had absolutely no idea where it was. Bernadette had a young man come out and he showed me how to drop it from the bottom of my van. He checked the tire and aired it up for me. NO CHARGE! Bernadette is just amazing read more

I went to Pep Boys after reviving an quote for brakes and rotors that was $150 cheaper than a competitors price. Bernadette had me scheduled quickly. The service was quick and all employees were pleasant to talk to. Was not upsold or overcharged. Price given over the phone was the price I paid. I'll definitely be back when my car requires more services. Highly recommend! read more

Pep Boys - Auto Repair Near Me - Henderson, Nevada

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John and Andrew were just Fantastic to work with. The diagnostic found what I had suspected, rear breaks needed Rotors and pads. Had an oil change done while it was there. Not more then 3 hours it was completely done. Recommend! read more

Ask for Jonathan. I didn't get his coworkers name but they both were very welcoming and helpful. As I was parking - Jonathan was already approaching my vehicle to ask me what I needed done for the day. Quick and quality service. Got my oil change and was even given a coupon for it too.Mahalo to Pep Boys for making it happen today read more

Tune up they field my motor oil to much asked if the can take care said they where to bussy I need my car I took to firestone and they told me that robots had over gold my motor oil pepboys would not own to it I would not re read more

Pep Boys 1832 750 Horizon Dr they found out just what my problem was as I was excited it wasn't a timing belt but it was a power stealing pump that was just as much. But they helped me out and had me apply for a pep Boys. And I was back on the road again. I want to give a shout out to Jessie, Bernadette, and Alexander the Mechanic. Thanks everyone for the Quality and Savings and Value. read more

Went in for a simple oil pan replacement, had to go back every day due to the oil still leaking from pan/bolt/plug...incompetent mechanics, now after 3rd time...they promised me it was fixed, only to find out this am...it still isn't fixed. Having to remove oil off my driveway 4 days in a row, having to be inconvenienced, missing appointments, and having to leave work on multiple occasions. Again, this was for a simple changing of the oil pan... now I have to take to a more reputable mechanic to fix . If they are not able to switch out an oil pan without stripping the bolts, then they are not competent to do any work on any Car/SUV/Truck. Waste of my time...don't let them waste yours. read more

Everything was great from start to finish. Team was friendly. Got the car starting and like new again.

We went in for an oil change and tune up. Got quoted roughly $175. Then the mechanic called and told us it was going to be about $2k for all their recommendations!!! Said we needed 4 new tires but we had just gotten 2 new tires a month back. Then they changed it and said only 2 tires and when we asked which 2, they said the front (those were the new ones!!!) needless to say, we told them to just do the oil change. Never coming back here again. read more

Quick and painless. Needed a new water pump, and they didn't try to upsell me on anything. Will be back when something else inevitably falls apart on my truck. read more

Took my car in on a Sunday customer service was 10 out of 10 the lady in the front her name was Bernadette, she very knowledgeable and didn't give me the run around . Got my back brakes done and an oil change Thank you. read more

Jonathan and Mike always know what needs to be done. Very thorough. I appreciate the pictures of my much needed replacement of tires. Set of Cooper tires, air filter and oil change for 2020 Explorer was $1200 bucks. Tires have road hazard protection too. Will continue on coming back again and again. Had my water pump replaced on my F150 a couple months ago with Jon and the crew. Driving strong. Not to mention my bro in law had his ignition coils replaced at a different pep boys in town and Pat was the man! Thanks Pep Boys! Give these men raises. read more

This has been a long time coming for me to write this review. Let me first say that I am so thankful for the professionalism and friendly service at this location. I wanted to replace my tires on my Chevy Malibu. I really felt it would be a good decision sense My family was moving to Tennessee. I have been a resident of Clark county for over twenty five years and wanted to make sure I went somewhere reparable. When I got to the new location on horizon I spoke with a James Campman who recommended a good quality tire. I explained I was driving over 1700 miles and wanted to make sure the tires could handle all types of weather and roads for our relocation. He advised my husband he would use the Kumho tires. They are good for our trip and can handle rain and snow as well as rough roads. Let me say you are so great James. Thank you sir for your professionalism and taking such good care of me and my family. The car drives so smooth and we made our trip to Tennessee safe and sound. Pep Boys is very blessed to have James and I am so sorry I did not get the gentleman's name that put the tires on and had my car ready for me. They were also using all the proper COVID safety rules and guidelines. So if you need tires or anything done to your vehicle call James at PepBoys you will not be sorry. They may not be the lowest price in town however, they stand behind their products and they are honest and hard working to get the job done right. I would rather have excellent and honest service done to my vehicle knowing that I and my family are safe. I am just sorry they are not in my location of Tennessee. Thank you so much again. read more

Had an Issue with Car and needed proper advice for a water pump issue. Andrew was AWESOME to work with. The diagnostic found is what I needed confirmation on. Definitely Recommend! Any issues call or ask for Andrew and Team at this location. read more

Came in on a Saturday afternoon with a nail in the tire. Jonathan at Pep Boys was able to get it all fixed up, quick and easy. He was professional and courteous, I would definitely come back due to this great experience and customer service. read more

Took my girlfriends Chevy Traverse in for a basic flat repair, screw in the dead center of the tread. Was told that the tread was low but not enough to warrant new tires just yet. Paid $30 to repair the small screw hole and it has leaked for a month straight, filling with air weekly to drive. Took it into a trusted repair shop and was told they had used a mesh repair and they are unable to properly fix it at this point. Had to buy two new front tires. Sounds to me like they intentionally did not make the correct repair in hopes of me bringing it back in for new tires. Well, bought them somewhere else in spite of going back to a shady place like this. Will never trust any of my vehicles there! read more

Brought my car in for an oil change & tire rotation! Jonathan assisted us & is so chill and helpful. My car feels brand new! He even told us what needs fixin in the future and didn't push anything else on us! 10/10 read more

This location has serviced my vehicle before and did a decent job with decent customer service. However, my recent experience was dreadful. I booked an appointment on their website which specifically asks if you will be staying with your vehicle. I selected that I would be. When I arrived 10 minutes early I was approached by DJ and asked if I was dropping off. I said I was not to which I was told he had several other appointments which had been booked for months in advance and he flipped out a clipboard to show me and that he couldn't control the web. I asked to speak to a manager that I didn't like the flippant tone he was having with me and he very arrogantly stated with a chuckle "I actually am him." It was at this time I looked down and noticed the business card that shows the actual manager Jonathan, it seems this DJ must be an assistant (poor choices, Pep Boys). Anyway, I asked what the point of booking an appointment was and why it asks about staying with the vehicle if it was going to be several hours before they were even going to get to the vehicle as they really don't uphold the online appointment slots. He shrugged and again stated he can't control what online does. This is unbelievable. Unfortunately, this is the 2nd location I have had poor customer service from recently with PepBoys, it seems they are slacking recently. Sad. read more

$450 for a brake job with free pads, not rebuilding the calipers or rotors. Absolutely ridiculous and criminal! The wanted to flush power steering for 109$, Also ridiculous. Overpriced and dishonest. read more

It's a battery cable. I so wanted this to be a 4-star review, I settled on a 3-star review when it really should be a 2 star. The staff is friendly; the shop is clean and no long wait for service. That keeps it from being a one star. Last week I took my 2004 Ford Explorer to Pep Boys for some needed repairs. Earlier in the month, I had another mechanic do some minor work and he handed me a list of things that needed attention. SO going in I knew it wasn't going to be quick or cheap. Chris, the manager, was nice, easy to talk with and seemed knowledgeable. We agreed on what needed to be done now and what could be put off until later. It would be a two-day job. Ok, agreed, left him the keys and went about my business. Following day, I had an update in the morning then silence. So I stopped by to see how the progress was going. Chris informed me that they hit a snag. A problem that seemed like it did not have a solution and if they progressed on it any further, they may never get it fixed. The problem you ask? The battery cable was corroded. "Ford no longer makes parts like this for your year of the vehicle and there aren't any aftermarket parts out there." Let that sink in for a minute..... battery cable for a 2004 Ford Explorer. Apparently, they don't make anything like that anymore... .. They cut a few inches off to check to see if the entire cable was corroded or just the tip. It was the entire cable. If they tried to cut anymore, it would not go back on and connect with the new battery. I thought he was joking. A battery cable stalled an expensive repair project? A $5 piece of cable, with a metal connector on each end. (Actually, it's $11.95 retail) How hard is it to make one up? I asked and he said that making a new one is a custom job and they don't do custom jobs. Now if it were a 20004 Maserati or some other exotic car, I would understand better. But a piece of heavy duty insulted wire with a metal connection at both ends is not fancy, no computers attached or need for tuning the resistance bearing component. It solves a problem. I don't call making a battery cable a custom job, for a business that has "repair" in their title; I would put that under "customer service". Earning my repeat business by problem-solving. Doing what you are being paid to do: repair my vehicle. When I walked into the nearby Pep Boys store as well as neighboring AutoZone , they had a whole wall of battery cables. I was told to just bring in the old one and they would size one up. No Problem. It's not "custom" or a unique job that requires any fancy machinery or tools. In fact, look at the photo of my new battery and the battery cable; they cut and crimped a new end on there. By Chris's definition, that is a custom job and they don't do custom jobs. SO how did that happen?? A new connection to a bad cable that will soon fail. The time it took to tell me that line of garbage and to put the new end on - if you spent that time making a new cable, you would have never had the problem with time to spare. Being a "repair" facility, I would think they would have suppliers or people who could do it quickly for them if they could not. But instead, I learned all they do is point to a bad part, call up the dealer, get the new part (no matter the cost) and pull it out of the box and replace Yes, it's the small things that come back to bite you in business. For what Pep Boys is charging in labor, they are glorified parts replacers, not repair or problem solvers. If it weren't for the fact that you could not fix a simple battery cable, I would have made this a 4 star review. But a simple little problem stalled the entire project?? Unbelievable. read more

Pep Boys - They don't do " custom" jobs but they do custom jobs...  You figure it out... - Auto Repair Near Me - Henderson, Nevada

I have nothing but good things to say about this pep boys location. Their tire prices are better than other local tire stores. I usually get right in without a wait. I see the same workers in there and they are friendly. If you join their rewards system you can also get further discounts. They are also close restaurants and a grocery if you want want to blow off some time while you wait. I have only used them for tires but they do other things such as brakes, shocks and general maintenance and I can't vouch for that. read more

Manager in this location was horrible he does not know what customer service.He is very rude and unprofessional.

I was having issues with my Jeep and it was becoming a nightmare to deal with. Jonathan and his crew were able to do the necessary repairs to get my vehicle up and running again in no time. I have been to this location a few times now and Jonathan has always been more than willing to help. The staff is professional, fair, and efficient. I would recommend that anyone take their vehicles here. read more

It's always reassuring to find a mechanic who is skilled, knowledgeable, and trustworthy like your employee Johnathan. He provide valuable advice and guidance, and helped me make informed decisions about repairs and maintenance. When you find a mechanic who takes pride in their work and treats their customers with respect, it's worth holding onto. Definitely will be going back if I have anymore problems! read more

After spending $3334 less than a month ago on new tires, tpms sensors and air conditioning compressor and condenser i took the car back to have the tpms sensors reprogrammed / reset the sensors. At 1st they gave me a $400 estimate on leaky valve. . They called and now the estimate jumped to $1000. They returned the car back to me without fixing / reprogramming the tpms sensors. They are always selling up and racking up the price. I worked for Ford motor for 15 years and I know the game. Dont go here unless you want to get ripped off. The worst one of the bunch is Johnathan he has lied about tpms being programed and the other one is MIKE D he pretends to be helpful but the socks it to you by racking up the prices. Folks DO NOT GO HERE THEY HAVE NO CONCISE ABOUT DOING THE RUGHT THING. THEY LIE & STEAL. read more

My worst day ever!!!! Juana responded courteously, compassionate and eased the sting from the BS in my hand. I told all of the technicians and Juana there Christmas gift to me was more valuable than any object wrapped in fancy colors. They showed professional service beyond all the other rude SHs. read more

I came I. For a tire repair under the warranty they offer, turns out it had to be replaced and they had one in stock. While I was there I had them do a brake Inspection as I was told I needed new brakes elsewhere. As it turns out I don't need new brakes and the staff was so honest about it that it saved me $550! Definitely will return here Amd recommend them for their honest review read more

Johnathan was a big help with my flat tire, diagnosed my car. Made real clear on what needs to be done. Great service, really fast and reliable. read more

I went in, without an appointment to see if they could change my brake light and headlight, and how long it would be to fix for me. First he checked the price for me, which was very reasonable and first said I could come back in about an hour. Then one of the mechanics, said, " you know what, I have a small break before my next car, I can do it right now". They took my car right in, fixed both lights and done perfectly. He even cleaned the fingerprints of the light! Super nice, very welcoming, and did not try to sell me anything etc. Excellent service and honest. Perfect, beyond expectations! Thank you so much!!! read more

DO NOT GO HERE!!! The manager Roberto is rude and will definitely rip you off. He quoted us about $700 for just the front brakes. He said the brake pads, rotors and calipers needed to be replaced. After the whole job I asked around and everyone I talked to said calipers should not ever need to be replaced especially in a 2011 car. They said the job would take about 2 hours. When we went back, 5 hours later, they said the total was $950!!! Outrageous. I brought along a mechanic friend to talk to them and he looked at the old calipers and they were still brand new. They refused to refund any money and threatened to call the police if we stepped inside. We also called the corporate office and he was an asshole. He said there was nothing he can do, he basically said they did nothing wrong. read more

I've never had a bad experience at any Pep Boys but I must say I had the best experience here today. The young gentleman Michael was the best. He was knowledgeable, kind and efficient. Yes making this Pep Boys my location of choice. read more

New manager Anthony L. is absolutely without a doubt the most helpful, kindest, most knowledgeable mechanic I've ever had the pleasure to work with. I broke down a few blocks from the shop and he walked to where I was, coolant in hand, filled the radiator and drove back with me to ensure my safety, and had my hose replaced and me back on the road in under 2 hours!!!!! He did the work personally! I was very stressed, broken down 40 minutes from home by myself (I'm disabled, walking for help isn't an option) and he quite literally came to the rescue!!! He said he has been the manager here for about 1 week! Looks to me like the brought the best to Horizon Drive!! Thank you Anthony!!! read more

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Made an appointment online for 9am for an oil change. Get there with time to spare and was told my appointment would not be honored because their online appointment scheduler wasn't working and they didn't have it down. Although the employee was sympathetic and asked me to come back in the afternoon it's just not my problem their online stuff isn't working they should've honored my time I scheduled. Coming back was not an option hence why I made an appointment. This is the second time Pep Boys has let me down will not be returning to them for anything ever again. read more