Pep boys in Lodi overbooks appointments. I called two days in advance and on the morning of my appointment an hour before o was supposed to take my car they call and tell me they have 4 other appointments before me. read more

We have been coming here for quite a few years and love it! Kat the manager has been a pleasure to work with and has been helpful in explaining certain situations to us. Noel, the mechanic is also a pleasure to work with. Very friendly personal! Come here, you won't regret it! WO 0562 2149690 read more

Excellent service. We walked in just a little before closing with a flat tire. Despite being short staffed and obviously overloaded, they stayed late to get us back on the road. Awesome customer service, definitely went the extra mile. The manager, Julia I believe was her name, was very pleasant and helpful. This, after one of the customers she was bending over backwards for was rather rude and unreasonable. Alex our tech did great work and got us out quickly, given that he was the only tech there. read more

Had a screw in my rear tire so I stopped in to get it fix. They were to busy and said I'd have to leave it. I guess when you think its just a $20 job that you don't want to be bothered. But little did they know that bothersome flat tire turned into a brand new set of 4 truck tires!! Took it to Bruce's and had that tire fixed in 10mins. My old set were the original tires that had $49, 790 miles on them. It was time for a new set. They ordered them and were delivered to them in 2hrs. Went back in and half hour later I was on a new set of tires. Just moved back to Lodi and I will never set foot in Pep Boys ever again!! read more

Kat and Eduardo were great! They really went above and beyond to help us get what we need, even though my warranty company was difficult.

Thanks Kat for getting me in and new Continental tires on a walk in basis for my fleet vehicle. The wait time was ok and expected. This is my third time here and well worth the return. read more

I wouldn't go anywhere else for my tires we have four cars they're all have pep boys tires Katrina is the best! Francisco is awesome! They treat me like family, I had a very stressful situation but the staff made me feel rest assured that I was taken care of. Great selection, great prices and amazing staff! read more

My recent experience for a wheel alignment was not good. I called the day before to make an appointment to save time. When I got there I was told it would be up to a 2 hour wait instead of the usual 45 minutes because they already had put another vehicle on their only alignment rack. No apology offered, and there was no waiting area. I left the vehicle anyway and it wasn't done for 2 hours and 45 minutes! When I picked up the vehicle there was no apology offered again. I was given a report about the alignment which clearly had two items printed in red and out of range. When I spoke to the service cashier about this she said these items can't be aligned. I wanted a better explanation since that was the whole purpose of the alignment. I felt like she didn't listen to my concerns and when I remarked how this whole experience has been "something else" she remarked that there are a lot of other places I can go. read more

Great customer service! Katrina went out of her to help me understand exactly was going on with my car. Noel (the mechanic) is such a nice guy and I appreciate all his hard work he did! I definitely recommend him! The staff is friendly and I will be back for any future car needs! read more

Suck!!!! My daughter dropped off her car at 9:45 am to get an oil change. We found ourselves waiting over 2 and a half hours bc they stated she now needed a new battery. WT! How about an employee who isn't doing anything, which were a few, walk into the store grab one and install it!! The waiting area was filthy, walls, floors etc. There were 3 men standing around the service counter chatting! Heck one of them could've gotten the battery!! To make matters worse after our extended wait for a service which should not have taken more than an hour. We kept hearing "just fifteen more minutes!" Leaving there after 12pm was pathetic!! My daughter found herself having to return to their store to point out that she had her oil change yet the check oil light went on her vehicle after 2 weeks for the service! Yeah your store lacks leadership, delegation and organization!!! I should have had my daughter check the Yelp reviews BEFORE she decided to take it there!!! read more

If I could give a negative star, I would absolutely do it. Why? I'm in the customer service area and I found their service completely unsatisfactory and very reproachable. Anyhow, before heading to the store, I made sure I called them to make sure they could accommodate me (being Sunday and all). I was told they could, so I headed over. I was there at 1:41pm. The guy who I had spoken over the phone ended up helping me out; which I thought it was great since I had already gone over the problem over the phone and he remembered. Yet, I reinstated that I wanted to check my battery and alternator, he said okay and gave me a quote. I told him, I would be outside if he needed me for anything. After 20 min, he came looking for me and asked me what was the reason for my visit. I understood that they (i.e., Pep Boys' staff) see too many people and he probably had forgotten (even though he remember talking to me over the phone); I was fine and gave him the benefit of the doubt. He said to also test the electrical; it sounded reasonable, so I agreed. After an 1.5 hours I noticed they hadn't taken my car in yet (other people had come and gone and I was still there). I figured testing all those three things could take time. I continue waiting. A little past 4pm, he called out my name and told me that the guy who does the electrical in the shop has clocked out at 3pm, right before he got to put the order in. I don't know how their system works but an hours and minutes to "place" an order seemed excessive to me; especially since I had called ahead to make sure I could be helped. Before today, I have never written a bad review and always give businesses the benefit of the doubt but I feel this incident definitely merit one. I am extremely disappointed that they made me drive over under false pretenses, took so long to input the order but more importantly to realize that the ONLY electrical guy in the shop has gone home for the day (I'm sorry but it doesn't take 2 hours to do any of this)! read more

Pep Boys - Auto Repair Near Me - Lodi, California

I have a 9am appt and I have to wait 25 mins later before they check me in. Keith has no sense of time management and no customer service skill. I hope this guy is not management because I'll be calling Pepboys Corp about this piece of work. read more

Made an appointment for 2pm for an oil change, sat in their waiting area for an hour and a half. Finally asked the guy how much longer it was going to be, he tells me they haven't even gotten to my car yet and he was going to get it right now. I asked him why someone didn't come out and tell me that it was going to be longer than expected , and he shrugged and said it was Saturday and they were busy. I just asked for my keys and left. Poor customer service and shitty waiting area. read more

06/17/2012 Spent $800 for 4 tires in Dec.2010 for my truck and today had to replace two front tires again for $300....Tires were BAD.....Customer Service was HORRIBLE...Manager said it was my fault....He was rude and I will never set foot in one of these stores again......Worst manager I ever have talked with..... Thank goodness for WAL MART......And SEARS...Should have went there to begin with......Have 4 cars so Pep Boys do the MATH...... read more

They were competent, but not setting the world on fire. They should beef up the waiting area a bit.

Was greeted for a return with lets check this out. And instead of goodbye or have a nice day I got told do what I gotta do. The level of professionalism was lacking to be put nicely. I do not appreciate the level of disrespect that was in his tone. Never had issues with this store expect for this associate read more

AWFUL!!!! And that's putting it nicely. Visit 1) I went in to find a fuse. When I walked in, ALL front desk/parts/cashier employees were standing around talking. One of them did greet me and ask me what I was in for. I told them I needed to find a fuse and he passed me off to another employee to go find it. This employee had no idea where it was. I'm actually the one that ended up finding it with him standing right next to me. When we brought it back up front to be rung up, I was then passed back to the first guy who spoke to me, while the last employee joined the others in their gossip session. A LOUD gossip session including cuss words and complaints, things I don't think customers should have to listen to while they're in there shopping. After I paid, I left with a bad taste in my mouth, but nothing that would make me come on yelp to review. THEN... things got worse. Visit 2) My fiance' had called Pep Boys to ask about a service he needed done to his truck. He had tires he wanted mounted and balanced. However, the tires were ready for the snow with tire studs in them and those needed to be taken out since it wasn't quite snow season yet. He was told by the person on the phone that this would be no problem and to bring it on in. My fiance' and I went to this location, right after his call, in each of our cars because we both needed work done. Along with his tires needing to be done, I needed the oil changed in my car. We walked in and went over to the service department where we were greeted by a young lady. I'm not sure what her name is, but let me tell you this now... I feel SO SORRY for her. She's super sweet and really attentive, but she is working with people who couldn't care less that their ridiculous bad attitudes are making her look bad. She said she needed to go out and take a look at the tires, so we followed her through the service department, out to the parking lot. As we were walking through the service department, we saw a couple guys working on other cars, and LOTS of other employees just standing around, with one sitting down playing on his phone. While we're walking, the girl helping us is calling out to the other employees "Hey, who's not busy? Who can help me with this? Who can help a customer for me? I need your guys' help on this one!" Since she is the one that only takes customers in and rings customers up, she does need one of the other employees to actually do the work on the cars. NOT A SINGLE PERSON ACKNOWLEDGED HER when she called out to the guys in the shop. No one said anything, no one started walking over, no one even LOOKED OUR WAY! And yes, my fiance' and I, THE CUSTOMERS, were right behind her seeing all of this. Not only is this INCREDIBLY RUDE to this poor girl trying to give the best customer service SHE can give, but it was not a good thing for us to see. The three of us went out the our cars and were talking for a bit until, FINALLY, someone moseyed out to join us. He had a look on his face that SCREAMED "you're bothering me, what the hell do you want?" and all he said as he walked up was "what do you need?" She told him what my fiance' had intended to do with his tires. He looked at the tires and said "we don't do that here." with a huge attitude, then pretty much just walked away. She began apologizing like crazy and even went as far as to call a couple other auto-repair places she knew that might handle what we needed to do. Like I said, SHE was super sweet. Despite that, when she asked me if I still wanted to get my oil changed, I had to decline. I told her I was very sorry that she had to deal with coworkers like that, and I honestly don't know how she puts up with it, but I want to get my oil changed by people who actually want to do the jobs they are being PAID to do. I was blown away by the HORRIBLE service given by her coworkers and will NEVER return to this store. A couple days later I tried my luck at the Jiffy Lube right next door and received absolutely AMAZING service. I highly recommend you go there for as many of your auto-repair needs as possible. read more

Not sure why I chose 2 stars as I actually left without spending a penny. Got an online price 4 tires mounted and balanced for $368, so I drove to the store. Waited in line 10 minutes only to be told the exact brand and size quoted online would be 500 something. I won't be back, bait and switchers don't ever get my business again ever. read more

Do not go here. We went in for an oil change. After an hour said they couldn't do it because we needed a special part and they didn't have any in stock. (You would think they should know that at drop off.). We left. The next day our oil exploded all over our engine. They didn't replace the oil cap! It cost us a tow and an engine cleaning as well along wIth an oil change! If I could give this place a minus rating, I would!!!! read more

We took our Nissan in due to car not passing smog, my husband has a scanning device and has replaced much of the smog parts and still kept getting the same code. So Katrina took the car in and Noel didn the diagnostic. He came out wirh same results as husband got. But offered ideas on what it could possibly be. Katrina Brown, explained she would leave our ticket open and if hubby couldn't fix It, (He's a cat mechanic ) that they would. Great frendly professional service and customer service. read more

My boyfriend brought my car in and they were able to get it fixed within a few hours. When I went to pick it up Noah who worked on my car came out and explained to me and showed me what happen. He also shared about a noise that he felt I should get checked out when I have time. He was really nice and detailed with his explanation about my car. I will be going back for sure. read more

Man today i was totally pushed for time I called Stockton an they couldn't make it happen so I ended up in lodi . Where Ricky the tech an francisco provided me with an awesome experience see i had to be done in an hour an they made it happen thank you guys both an i would recommend them to anyone...thanks again guys!!!! read more

Even with an appointment for an oil change you will find yourself to be here for 3hrs plus.

Went in to get some work done on the company van and I was greeted by Kat, she was very helpful with the whole process, from calling the vehicle fleet company I didn't have to worry about a thing. Had to leave the van there for a week, she called me and updated throughout the whole maintenance of the van. One of the best customer service I received thank you Kat! read more

If I lived in Lodi, I'd definitely start bringing my car here. But I was just driving through town, heading to Disneyland when our van broke down here. It was a Sunday afternoon, and Pep Boys was the only repair shop in town that was open. I called and explained the situation and they said if they could diagnose the problem and had the parts in stock to fix it, they'd squeeze us in and get us out the same day. So we had the van towed there. Unfortunately, they didn't have the parts, so we weren't able to get back on the road that day, but in an effort to save us money, Pep Boys called over a dozen salvage yards, and when they couldn't find the parts, they ended up ordering the parts from the manufacturer (about $500 more than the original quote for used parts), paying extra to have the shipping expedited (another 15%), and charging us less than $50 over the original quote. I'm very grateful to Matt and the staff at Pep Boys for working so hard to get our van fixed at a reasonable price. A lot of auto repair places seem to want to take advantage of women drivers, but I was really happy with the way I was treated here.Thank you! read more

I agree with everyone for the most part. one exception is the old white man that you can occasionally find working here on early mornings he was very helpful and knew his shit when it came to autobody. as far as the rest they ALL treat me like a fucking the if because I walk in the door with a backpack on everytime, GUESS WHAT AS SHOLES I RIDE A BIKE AND ALL MY STUFF GOES I A BACKPACK THAT I SURE AS HE'LL AM NOT LEAVING OUTSIDE ON CHEROKEE AND KETTLEMAN FUCKING LANE. To make it better I leave my backpack by the unused register up front and yet I'm treated like I'm robbing old ladies and punching babies. So now I come here for the nice bench outside that is shaded most the day and enjoy the free wifi yall provide and sometimes if I have time I like to walk in the store and immediately start picking merchandise up and misplaced in it or act real shady like a thief just cause I know it gets your pecks jumping all the while never stealing anyth in n and sometimes buying a candy bar read more

I went in on August 10 around 3pm and picked up my car around 5:30. What your employee/s did was disgusting, juvenile and unprofessional. I will not be going back to to Pep Boys again. Also, if it helps your emoloyees to recall who I am, I was the guy in a turban. read more

Went into pep boys for a battery. Not only did I get efficient service from the person at the register, I got help from Robert in the auto shop portion of the store. He came out of nowhere to help me . He was courteous knowledgeable and quick to point out what o was doing wrong. ( hooked up the wrong leads to battery) I sure do appreciate his willingness to want to help me. Thank you Robert so much for helped by an old guy out! read more

My daughter took her car in for an oil and filter change, now her car is knocking due to not having enough oil put in her car when serviced. The manager Ken would reply that her car burned up the oil (4 quarts) since her oil change in early December, mind you she has only driven her car less than 100 miles since the service was done. He also mentioned that she has no leaks!!! hmmmm.......where did the oil go???? BBB is getting a claim! Her car was in great running condition prior to her service there. So disappointing~ read more

I was not real impressed with the service they have to offer. The day I went in they had tons of people working and no body would help. they wanted to stand behind the counter and chitchat. I just turned around and went to oreily auto parts on Cherokee. the parking situation sucks. if your towing a trailer don't even try getting into the parking lot. if your looking for something on an older vehicle might want to try napa auto parts on kettleman or grafinia brothers (the old napa in down town lodi) because pepboys doesn't know how to find parts unless they can find it in a computer read more

As I just recently moved to Stockton, I was in search of a repair shop for my two vehicles so after receiving a coupon in the mail from Pep Boys, I decided to try them out first..... I read some reviews on yelp so I took my Monte Carlo in for service on Thursday 1/24/19 due to the way it was running & engine light was on.... I was greeted by Katrina & another gentleman at the counter who assisted me in getting the work done on my car but I told them I was in no rush, I just want it repaired, running right and smooth... Katrina was sick with a cold but still went out of her way to help me so get better Katrina so you can provide your excellent services to other customers... I received a call the next day that the mechanic who was working on my vehicle needed to speak with me about some problems so I went in & the mechanic Noel explained the issues (fuel leak, misfire plug, temp sensor, etc) related to my car & I stated, just fix it-keep me updated on the repairs & costs due to my budget... Mind you not, I just had service done on my vehicle at Avery Greene in Vallejo (temp sensor & oil sensor) replaced but obviously the temp sensor was bad because my engine light kept coming on and off-on and off and after speaking with Avery Greene they told me to bring it back in and they have to run another diagnostic which will be another $99 after I just spent over $400 for the services & repairs, are you kidding me, no way-dealers are rip offs, they have to meet their overhead every month.... So let's see how Pep Boys (Lodi) services are.... So I'll give 5 stars for this review & will post another review after my car is repaired..... read more

Excellent customer service! I had an emergency and had to get my tire replaced and the service was fast, friendly and just overall awesome! Thank you for making a bad situation much more tolerable! read more

We brought our car in for an oil change today. Keith the service manager is a hard worker and despite being busy did his best to get everyone checked in and their cars serviced. He's great and apologized for the wait! Not much can be said about Ken the part manager though... He gets no stars in my review. The store manager needs to have a talk with him about teamwork and customer service. While Keith is working hard and people are waiting, Ken is chatting it up with a coffee in his hand with his other part guys. Ken gave excuses as to why he couldn't help out checking people in for service and continued to pass it off on others instead of helping customers... He also has no name tag on his uniform and continued to put his hand in my husbands face. Ken needs a demotion. Keith needs a raise! 5 stars for Keith. read more

We were passing through and our car over heated. We stop here to see what was wrong with the car. We waited for hours, just for them to tell us that we needed services that would cost us $1200. They Recommended services that are not good for high milage cars. They take advantage of travelers. We passed on the $1200 repair and ended up driving to our destination without any problems at all. Thee worst customer service. Travelers beware!!! read more

I walked in to the store just to buy a can of paint. When I go to the cashier there was no one there. I waited exactly 12 min. Until finally some one when to help me out. read more

Zero stars should be an option because this is what this place deserves. They cost me a couple hundred dollars after I had my service done there. I will never go back. Customer service gets zero stars as well. They don't even wants to hear it. I wanted a refund for they bad service and I was never called back and was told no by the store manger. Just bad service all the way around. read more

Had them install new post connectors ($30 labor) only to find out I needed a new battery. Ok, no problem. Bought new battery and whoah! it cost me 14.99 for the battery installation package. What the Hell!! You are already charging me for the labor to install the battery post connectors and then you hit me with a ghost fee to put in the battery?? The guy at the front desk was courteous and straightforward. He took the time to explain why the need for a new battery and credited for my old battery. I just hate when corporate hits you with bogus fees. Those extra $15 may be the reason I go somewhere else next time. read more

We had an awesome experience yesterday at this location! Our car's battery died while we were on our way to the airport to pick up a friend. We walked into Pep Boys and right away the manager Kat went into action helping us. It was the first Saturday in December and very busy, but the staff treated us with kindness and courtesy. Jesse our technician dropped a new battery in the car (and even changed the wipers) and got us back on the road in no time! Thank you for making a stressful situation so much easier. read more

My Dad and I were on our way from Washington to Arizona, we broke down on I-5 on a Friday night. The tow truck driver dropped our car here. We showed up at opening, and told them our problem. All the staff helped us immediately. They were very patient with my dad (elderly and confused) and took the time to ensure he understood what was happening at all times. They got our part rushed from Sacramento and made sure he got all the discounts (senior, military). All of the staff we worked with, Kimberly, Katrina, Noel, were nothing short of AMAZING! I don't know how all these reviews could be so bad. They were incredible and got us on the road quickly. Don't worry, Dad doesn't drive anymore, he let's us "kids" do that. Thanks Pep Boys! You have changed my opinion of franchised service garages! read more

Do not use this Pep boys if your not familiar with cars. They told my girlfriend that she could only use synthetic oil in her car not conventional oil which is the reason she went in there in the first place. They then proceeded to scare the heck out of her and tell her that her battery was going to die any day and it needed to be replaced. Top that off with a $30 stupid cabin filter, and she walked out of there with a $300 bill. She originally went in for a $21.99 oil change. read more