I was over charge 1500.0 for a radiator and thermostat. I was given a picture of an old radiator that didn't belong to my vehicle and when I ask for a copy of the diagnostic I was told one wasn't done. read more

I used to like that shop in the past and brought my car for oil change and other simple maintenance work for many years under the previous ownership and with previous tech team. Unfortunately things have changed recently for the worst with the new corporate ownership and new mechanic team at that particular location. Issues: 1. Changing cabin air filter: I asked them to change a cabin filter but was told the mechanic was "not qualified" for that work. I did it myself at home in 2 minutes (it was very simple) even though I am not a car mechanic . 2. Oil change: I brought my own OEM oil filter (third party filters cause oil pressure issues in the engine of my car) to be replaced together with oil change. They told me the new company policy doesn't allow them to use OEM parts. It is strange but fine, I understand the corporate policy and went ahead with the oil change and thought I would change the oil filter myself later at home as it is a simple one minute job. The third party oil filter they installed on my car costs twice as much as the OEM filter and they tightened it so hard (not recommended by my OEM) that it was impossible to remove it. The following day I was hoping they might be at least a little more helpful I asked them to loosen the oil filter a bit so that I can install the OEM oil filter myself but the manager, Mike, refused to do it saying they use their own specs for tightening oil filter (again it was not recommended by my auto manufacturer) . At the end, I had to buy an extra oil filter tool to replace it. I wasted more time and money for what used to be a simple a quick maintenance work. It was very disappointing from the overall customer experience perspective so I will not be bringing my car to that shop anymore. read more

Have been bring my car here since I moved to Pasadena. Management has always been very helpful and it's wonderful when you have a relationship of sorts with those who work on your vehicle. Case in point, I arrived almost a half hour early today to pick up my car from an oil change and Eduardo, who has always been great and actually fun to deal with, took the time to open his doors for us immediately so we could get done and on with the rest of our Sunday! Excellent customer service. read more

Edguardo went above and beyond for me! He def went the extra miles times 10! Best customer service at any car service station ever!

I went in last Sunday for a replacement headlight. When I arrived, they were very busy, and I anticipated a long wait. Not the case. They got me out in record time; about 15 minutes. When I paid, there was another customer up front, raving about the service he had received. Good job. I'll definitely go back. read more

I always feel that they want to refuse business the customer service is below average and the work just good luck with it most of the time I go there I have to wait for someone to show up to attend Last week I spent $500 for bad diagnostic and they just gave the car not fixed. read more

Edgardo really went above and beyond in the service department. I was on a very tight schedule and he delivered my service not only on time but FASTER than I expected. Great staff. Great prices. Thank you Edgardo and the Pep Boys Team. read more

Awesome service! My battery died while I was at work and I wasn't sure what to do or where to go. After AAA came, they informed me to go to Pepboys. When I got there, Edgargo was very helpful and knowledgeable. He was able to answer all the questions I had about my battery. He's very good at multitasking, he was assisting other people at the same time, answering any questions they had too. If you ever need help with any car issues, take some time to visit the Pepboys on Colorado in Pasadena. Ask for Edgardo, he'll make sure you're taken care of as well as your car! Thanks for the great service Edgardo! Keep up the good work! read more

I went to Pep Boys after having AAA Service jump start me and tell me I had a starter problem. Even though they weren't taking any new business (5 p.m. on a day they close t 6 p.m.), Edgardo took a look at the car. He said that if it was a starter problem, a jump start wouldn't have gotten the car started. He said it was likely a battery issue, which he confirmed by the sound when I tried to start it up. He could have sold me a battery; but suggested since it was still under warranty, I should call AAA for them to bring a replacement. I did that and was underway in 30 minutes. I truly appreciated the honest advice Edgardo gave me, and would not hesitate to visit Pep Boys again should I need another auto repair. read more

Chris the manager is very nice. His team help me change my tire for free. Huge shoutout to Joey for changing it. Thank you very much. I will come back again if I ever need my tires changed. You will get my business! read more

Absolutely horrible service... went for a nail in my tire and wound up with 2 new tires in the back and when I drive off I noticed major instability in the front end. When I returned to speak to a manager, they said he's too busy. After taking about 30 seconds to look at my tires they came back and said there's nothing wrong with them. One of the others employees had conflicting info to share in saying they were the wrong tires. Manager too busy to talk. This was for my company fleet service. Their loss for sure, I will never go back. read more

I am not one for reviews but after having bad luck with a previous car place who apparently installed my tire wrong today I found myself 30 min into my drive home when I was stranded with a flat tire again! 2 in 1 day. I showed up here without an appointment and these amazing people found that my tire was installed incorrectly, fixed the problem, were prompt, had amazing customer service, and truly are just life savers after a horrible day. Thank you!! read more

Hi everyone I came by to pepboys and purchased a set of tires . Noemi was very helpful and knowledgeable. I have been here before and she always gets the job done right. I am shocked to read the reviews from other people. read more

I'm not surprised that this business is on it's way down the drain, they don't value the customer and will not treat you well. Due to a bad experience there, I'll never use this chain again. read more

Ridiculously expensive for a simple battery change. I paid $350 for a replacement. I typically get all the services at the Audi Dealer in DTLA. Can't believe Pep Boys cost more than the dealer! Never coming back! read more

Just needed a tire check up. I have a slow leak. I made the appointment online for the only time available. They called told me they cant do it because they didn't have enough employees. This sounds like management issue not my problem. Honor your appointments Pepboys, or remove them from online so people can make different plans. Don't allow people to make an appointment then call them up and tell them to reschedule and especially to reschedule for 2 days later. I can see from other bad reviews that this is a management issue. Schedule your mechanics properly. read more

Pepboys is my number one go to for all car services. Professional, hardworking, courteous staff that has always been able to thoroughly answer all of my questions ( I am VERY skeptical about my car) while providing the best service possible. No gimmicks or scams. Earlier today, the gentleman at the front desk noticed I was about to pay before he added in my oil change coupon. He did not want me to get overcharged. He quickly stopped the transaction so my coupon could get added. Amazing customer service! They are busier on the weekends. Sometimes I have had to wait for a while but these guys have never let me down. They are quick to provide updates and to ensure that my car is top notch before leaving. read more

EDGAR THE MANAGER IS THE MAN!!!!!!!!! BEST CAR TIRE SERVICE I HAVE EVER HAD!!!!!!!! I have been anti-Pep Boys because I have had very bad experiences with them at numerous locations in the past. I was done. I decided to come here because they were open until 8pm, they had the tire size I needed, and there was a buy 3 get 1 free special. The past 2 times I've gotten my car serviced, they informed me my tires are pretty much bald. It's definitely time! Edgar took my 461 calls today. Answered all my questions, did not hustle me to buy the most expensive tires, and offered me other services but then said it looked like I may not need them. I asked about the tires I saw online and he confirmed they were in stock and were on sale. I was coming straight from work and informed him I was going to get there a few minutes after 8pm closing time. He waited!!!!!!!!!!! I am impressed with the overall service and teamwork of this location. I am no longer Anti-Pep Boys. Thank you so much!!!!!!!!!!!!!!!!! read more

Do not purchase any tires from here. I bought 4 tires, installed, balanced and had the car aligned at the pep boys in Granada Hills. Great service at that location. This was 9 months ago and less than 10,000 miles. I was in Pasadena when my tire went flat. I went to a gas station, put air and took it to the pep boys in Pasadena. Three hours later, I called and they said nothing was wrong with my tire, it had no leaks. However, they claimed that it had side wall damage and I needed a new one. When I picked up my car, they could not tell me what was wrong with the tire, they said it was flat but had no explanation. The manager Michael said that he cannot do anything about that and refuse to warranty anything. He said to hurry up so that I can get out of there. I asked to see the old tire. Tire did not have any damage, no side wall damage. I feel that the tire was good and they just wanted to make a quick sell. Horrible. Never again will I go to pep boys. read more

My experience at this Pep boys in Pasadena was HORRIFIC. I had an appointment at 1:30pm to get an oil change for my VW Golf TDI and the workers have no idea what they are doing. I was told by the manager ( Pedro ) that my car wasnt a diesel car but my car literally has the label TDI on the back and if u check where you pump the gas it says it only takes diesel. I have been waiting here for 3 hours to get an oil change done. RIDICULOUS. I complained to the manager (Pedro) & he told me that it was still going to take another hour or so because they're looking on youtube on how to find my oil filter. How do they have a job here if they cant even do a simple oil change that should only take 30-45 min? This is the WORST experience i've ever had with this Pep boys and I will not be coming back. read more

Great Battery Buying Experience. I've typically not used Pep Boys, as I always had the dealer do the work on my car. I needed a specialty battery for an Audi and was assisted by Pedro and the store manager. They beat the dealer price by half with a battery of the same specifications. I saved some by purchasing online with the free install at the location. Really great service, they made sure I had the right battery for the vehicle at the right price. What more could you ask for? I'll go back for oil changes and alignments. Thanks Pep Boys. read more

So at 5pm I call about getting Uber and Lyft vehicle inspections. After waiting 6 minutes on hold, the associate tells me they offer both, and it's $20, and I need to print out/bring in the blank forms. I ask: Do I need to schedule an appointment? No. What time do you close? 8pm. I say, "Great! I'll be there in about an hour." I happily arrive at 6:30 pm, after going home to print out the forms, and I'm told without explanation, "You'll have to come back tomorrow." I explain that I called in advance, and was offered only an apology. So frustrating. Because of the crazy amount of miles I put on my car, I'm often buying parts for maintenance and repairs. I can tell you where I *won't* be going for auto parts or service. read more

The staff here are nice and respectful. They greeted me right away as I walked in the auto service area. They were busy and still acknowledge me. I appreciate that. Employee said it would take 3 hours for an oil change even while they were busy. I made the appointment day before to assure a spot though luckily. Got my car by noon and they did everything they needed to without any hassle or trouble with my car. I been here twice now for service and never had a problem. I recommend anyone coming here for car service. read more

I Once Was Bosch, But Now I'm Found Pep Boys? More like, Pep Angels! Just kidding. I don't believe in God. But if God did exist, he'd probably patronize this Pep Boys in Pasadena, because the employees here are as transparent and honest and helpful as they get. When the Bosch battery in my Volvo prematurely kicked the bucket, I visited a multitude of businesses in an effort to collect on the warranty. On every occasion, I was rebuffed on account of the fact that I did not possess proof of purchase (the Bosch battery was a gift from my dad, who hates me - which made the prospect of acquiring said proof of purchase a lost cause - sorry I didn't become an attorney, Dad). Anyway, just as I was on the brink of crashing my car into an old Oak tree, I decided to visit Pep Boys on Colorado, where I met Tony and Craig. "Hey, Craig," I said. "Life sucks. My battery died, and it's under warranty, but nobody will provide me with a new one." Within seconds, he lifted the battery from my grip - I felt ten pounds lighter. He then disappeared. Was he ever real? Am I real? Am I watching too much Mr. Robot? Craig appeared with a replacement - angelic, right? Seriously. It was. Never cracking my wallet, I signed on a dotted line and left with a receipt longer than the Magna Carta, which I clung to affectionately and then waved all around as I sauntered and sashayed through the parking lot, delivering for the vacant heavens a bonafide Olympic ribbon-dancing performance. I installed my new Bosch battery. My Volvo purred. With Craig's help, I had accomplished the impossible...man, if only my dad could see me now. Thanks, Pep Boys Auto Parts on Colorado! read more

No, no, no, no. Don't stop here if you need any type of service. Long story short (as possible): I bought wheel locks here. They offered to install these wheel locks for no charge. Gee, thanks, right? Wrong. Several months later, when the dealer tried to remove the wheels for tire rotation, we all discovered that the 'Pep Boy' had stripped the lug nut @ the lock on each wheel. A free service cost me $200+, to get the stripped nuts replaced. The punch line? I had no recourse against Pep Boys, because I had no receipt for a "free service." So just don't. read more

Worst experience ever with huge disappointment I went to a pepboys pasadena branch to get engine oil changed. I usally check the procedure from the begining to the end, but I was on a phone call and could not see they lifting the car. And I found out they jacked the car up wrong... The jack up bar was touching the side skirts and they were bent because of the pressure. I complained to one of the guy and he said he will call the manager to talk about it. But the thing that shocked me the most was what he told me about it. He said it is normal to be like that, which was obviously not, and also pointed the lifted car next to it and said all the cars are lifted that way. He just said that side parts are made of plastic and supposed to bend and should come back to its original shape within an hour, or a day. He is partially right that the side skirts are made of elastic plastic and can endure certain amount of pressure... but the way they jacking up the care is still so wrong! And most importantly, and most annoyingly, it did damage on the paint of the parts and made a dent on one side. PLEASE DO NOT TAKE YOUR CAR TO THE GUYS WHO DO NOT KNOW HOW TO LIFT CARS RIGHT !!! read more

This place is a joke: - Pepboys offers appointments thru their Web Site for their locations. I have done it twice and each time, I get something like "oh, there is 3 people in front of you, it'll take approximately 3 hours." Either they do not know what appointment means or they are trying to "Bate and Switch" - I'll leave the conclusion to you. - Although you bring a coupon in with a clear price, they refuse to tell you how much it'll cost in the end. You will have to sign an estimate that is much higher. When I discussed that with the manager, he told me "don't worry about it". Well, I told him to just overwrite the estimate and put a specific price on it and "not to worry about it". He got mad naturally, but did it. I left the car with a funny feeling. When I picked it up, naturally, they did want to change me higher than his overwrite - luckily I insisted before and a had a good base to fight for the promised price! read more

When I say WORST service!? Seriously, take your car somewhere else!! Where do I even begin... I will try to keep it succinct and simple. My car broke down, had it towed ab 5 miles to the nearest pepboys, that was automatically $50 when I learned that other locations charge $20 if its under 10 miles or something like that. Anyways... They straight up tell me the issue with my car and quote me $1600. Severely outrageous. He "talks" with the manager and gets me down to $1300. When I pick the car back up 3 days later (had to wait for parts to come in), my bill of course comes out to more than that. After refusing to pay anything more than $1300, I was finally given a reasonable price that included an additional $100 for a 1-year warranty so I made the purchase. Oh and let me not forget to mention when I just popped up to check on my car (because I didn't receive any call that my car was ready) my car had already been sitting in the parking lot for some time waiting for me to come pick it up. Later I learn that in the state of CA, mechanical repairs like that already come with a 1 year warranty! So that was a rip off. Not to mention that literally 7 days later, my car BREAKS DOWN again on the side of the road. Of course I'm pissed but I'm alright because I purchased the "1 year warranty". Or so I thought.. Take my car to another pepboys and they tell me my present issue has nothing to do with my previous issue (of course it doesn't -_-) so my warranty is no good, will not apply, and will cost me another $1,000. Take your car to ANOTHER SHOP PLEASE!! Anywhere else!! I have found someone who will do that job for half the price!!! You can too! read more

Our car maintenance service here involved repeated neglect, missed promises and a little fraud cherry on top at the end. We brought my wife's car in to assess the cause of an unexpected "Check Engine Light" with no other symptoms. Initially the promise was a three hour wait for a diagnosis. That turned into three days before the techs had identified the problem, four days before the ordered the part, and five before it was fixed. Despite promises by three different people to call us with updates, we always had to make the calls ourselves. The service writers also assigned technicians to work on the car who weren't even at work (twice). When we went to pick it up, the service writer tried to secretly upcharge us when he said the extra $18 was "tax" and not the warranty we expressly stated we didn't want. When we reviewed the fine print of the receipt, however, there was the $18 warranty charge added on in black and white. The service writer probably expected we wouldn't actually read the receipt. Our first and only maintenance service experience here was abysmal. We will definitely not be back. read more

I guess the management/owners of this location don't care much about the customer here, going by the other reviewers not much has changed. Took my car here for a simple tire rotation. Dropped off my car at 4:30. They told me it would be done about 6/630, ok that's fine. Received a call about 630, they told me the guy needed to take a lunch so it wouldn't be done until 730. Got there at 730, car wasn't done or at all touched. I know they get busy here, I understand that, but if my car wasn't even close to ready at 730, why didn't anyone give me a call to let me know?!?! Now I wait, listening to the oh so popular DRAKE (non-edited version) while I don't mind, the parent with their 3 year old might. Service time isn't at all close to what they originally tell you. For those who have complaints about booking online and getting the same crappy wait times, it's the businesses fault. Obviously the owners nor management care to look into fixing the online booking system. Something is wrong with this place, and it needs to be looked into if they ever want to run this shop in a professional and timely manner. Not like they care here, but I'll never come back to this location. The one on Rosemead and Broadway is so much more efficient and professional. Never had a problem at that place. Unfortunately not all locations are the same. I was finally out of there at 815. read more

I never thought I'd write a review for Pep Boys... let alone a 5-star review, but I'm seriously impressed with this place. First, if you are going to Pep Boys, I suppose you are: A) trying to save a buck, B) not concerned about factory parts, and/or C) looking for some sort of convenience you can't find at a dealer. This, I will never REALLY understand, but I found myself at the Pasadena Pep Boys. My experience was with Alejandro who was manning the service desk. He was pleasant, helpful, followed up when he said he would, was straight forward, and went out of his way to make it a first-class, 5-star experience. He is a gem and is worth his weight in gold. Thank you, Alejandro, for completely changing what I thought would be a nightmare experience at Pep Boys and for being so amazing! read more

Edgardo at service was really professional and his customer service was very good he suppressed me with a good price and the most important thing he did was that he show me all the old parts that was change in my car. read more

I went to replace a headlamp on my car yesterday just as they were closing and Ron could not have been nicer or more helpful. He quickly replaced it and when I tried to give a tip he refused to accept it--with a smile! Just said he was happy to do it. Great service and friendly too. Couldn't ask for more. Note: People should be aware that the website's information is wrong about store hours and the appointment booking feature isn't working either so best to just call. Thank you Ron, you're the best! read more

3 stars are just for the coupon the offer for synthetic oil change which is about 52$ (incl. tax). The service is mediocre. But I was quite surprised when after "complimentary" inspection I was told that the cabin air filter has to be replaced. When I said that I had replaced it by myself a couple of months ago the employee told me that it is dirty and dusty. Plus, they recommended a lot of other services which would cost me around 350$. So, I kindly rejected their suggestion. When I got home I checked the condition of the cabin filter. It looked almost like a new one. So, these guys are a lil bit too worrisome about your car. I don't know if it's everywhere or not because this is my first time that I go to a car service center. read more

I had a similar experience as the other reviewers. I had run over a HUGE bolt on the 134 and needed a plug. I went there, and all the bays were open but the shop itself was dead. It was about 45 minutes before it closed. I told the guy my situation. He had his jacket on and seemed like he wanted to get out of there. He said "We're all booked up for the night." There was one other car and it wasn't even in the bay. Never going back to this place. Firestone is across the street and they're much more friendly. I told the mechanic at Firestone what the man from Pep Boys said. He shook his head and laughed "They say that crap at 4:00pm" read more

More expensive than a dealership, and they tried to pad their labor hours. My daughter who is 22 hit some debris on the road 300 miles from home and went to this Pep Boys to get her transmission pan replaced. The debris put a hole in the pan and the fluid leaked out. she had to be towed to the shop. The standard repair guides say it is a 2 hour job. They quoted her 3 hours. their shop labor rate is $119, compared to the dealership's $110 per hour. They also tried to tell her that the transmission would not shift and that would be more $$ (Of course it wouldn't shift, there was no transmission fluid... duh). Luckily the friend who was helping my daughter has a father who is a mechanic was able to get on the phone with the manager and call them on their sleazy sales tactics. They only billed for the 2 hours of labor, and they dropped the BS claim of a problem shifting. (Something they could have never diagnosed anyhow) This Pep Boys give all mechanics a bad rap by being so untrustworthy. If you are a young woman without mechanical knowledge they will try and take advantage of you. It is criminal what they tried to do to my daughter. Better to go to a dealership. It is cheaper and more trustworthy than Pep Boys. read more

Wow! Yelpers do not like this place at all. I'm glad I had a different experience from all the bad reviews. If anything, they need to work on their customer service skills and hire a counter person to keep up with the demand. I went in for an oil change and got a good deal for being a rewards member. I came in a hour later to pick up my car and everything was gravy. I begun going to pep boys because autozone was a joke but I really believe pep boys is the best choice of two evils. Order products online, they're cheaper. As far as services, what I went in for they did a good job. They even helped me with some CEL issues. All in all, there are consumers and then there are smart consumers. Do your research, be logical and being a mechanic is similar to being a doctor, they don't always get it right the first time. Oh, and thanks Ron for your help. The extra mile you went to help me out really showed me that I wasn't just another d-bag having a piss off day. Give that man a raise, he's patient and dedicated. Carry on yelpers and I will update if anything changes. read more

Thank you Ronnie for your help today. You were *Professional *delivered Excellent Customer Service *Knowledgable I hope you get a Promotion, a Raise and Rewarded. Pep Boys should be honored to have you. I just felt like Recognizing you and Celebrating you. Thanks again Ronnie. read more

I've had decent service in the past at this particular PepBoys, but that was only as far as oil changes and brake replacements go. I recently had transmission and A/C issues and tried to stop here as a start point, but after 7 hours of my car sitting at the shop I was charged $90 for an "evaluation" that simply parroted what I said when I dropped it off (possible low transmission fluid, low coolant, "A/C doesn't work"). When I asked if they replaced any of these fluids with the 7 hours they had, they replied "no". To the store's credit, the manager Jeff is quite good and was very happy to return me the $90 for the evaluation that never happened. He also was willing to suggest a local transmission shop that might be of better help, Aamco at 1800 E Colorado Blvd. I'd suggest either making sure Jeff is working (Fri-Sat mornings) or avoiding this location for anything beyond the basics. I overheard him discussing how hard it is to find good talent at this location... this was evident in the work ethic and attitude of the employees I met. read more

Send an email with more details? You guys are a joke Anyone interested in quality service should avoid this place read more