After waiting 1 hr 49 minutes, I decided to get my keys n go elsewhere! The prices they quoted me were crazy high! I should have left after he quoted me $29 to replace a turn signal bulb! I told him to forget that and let's to the oil change! RIDICULOUS PLACE OF BUSINESS! read more

Really wish I could say something nice about this location but I'm at a loss of words. My girlfriend has a 99 Beetle and had a repair (done elsewhere) at another Pep Boys location. The car started overheating and was towed here. The mechanic said his "electronics specialist wasn't in and my girlfriend could go ahead and drive home after the car cooled off"....Are you kidding? Drive a car that was overheating?! Also-this was at about 3 in the afternoon-he couldn't call other Pep Boys to see if they had someone on staff that knows about electronics? We left the car for a few days, and I finally get the call with an update-Turns out, this car had "an old radiator fan which failed and destroyed the fuse box, sensors, and radiator fans".....Cost of repair-$2275. No way, especially after the system was diagnosed AND fixed elsewhere 5 days before. The car also had a dead battery AND the tailpipes were dragging on the ground. We took delivery of the Beetle in WORSE condition than we left it. Long story short, the other shop confirmed everything this one listed as needing repair was actually working ok. The ONLY thing needed was a $50 fuse box on top of the battery and they even said I can do it myself-I did and it took less than 1/2 hour. So there it is right there-$50 part and 1/2 hour of my time versus these clowns repairing things that don't need to be fixed for $2275. read more

Way higher prices for tires compared to peers. Went for it only because of the buy 3 get 1 free special. Bought them with the road-hazard warranty. Paid $90 extra for it and 3000 miles into my tire, it rips. Went to pep boys to get another and was under the impression it was covered but still costed me over $50 to get another. I've had a similar experience with Costco and Americas tire and problem was fixed for free. Great service but I got burned. Wouldn't recommend. read more

I had a terrible experience and ended up calling them "idiots!" I got two new tires, an alignment, air filter and front brake pads. I had to return a week later because of squeaking noise from my rear tires. They said I needed back break pads as well. Why didn't they notice this the first time? They put my new tires on the front instead of the back. I saw a sign in the customer waiting room that Pep Boys and the tire industry recommend putting new tires on the back for safety reasons. Duh! They don't even follow their own recommendations. I took a photo of the sign, complained to the service manager and made them put my new tires on the back. After much arguing, a service guy admitted they made mistakes. If you value your car and sanity, don't go to Pep Boys. Check Yelp for a better place or get a recommendation from someone you trust for another place. read more

made an appointment at 12. came in at 12. waited 2 hours for them to finally start. oil change itself took 15 minutes however the mechanic left the car in the garage for another 40 minutes for unknown reasons. had to get up and check the car myself to see if it was ready. all in all, 3 hours for one simple oil change. never coming back ever again. my first visit about 5 months ago, was a 2 1/2 hour wait, i didn't think it would happen again but it didn't, it was worse. i basically made an appointment for a 3 hour wait. don't come here. read more

I purchased a battery with warranty for my car. The battery was not working properly. I went back to the store to have it checked and replaced per warranty. Service department sent me to customer department and sent me to talk to manager. Manager asked me to pay service center to have my battery checked and be able to AVAIL of my battery WARRANTY. I clarified with the manager Danny. Very poor customer service. Never buy parts and warranty from pep boys!! read more

I dealt with Daniel, and my experience was wonderful. They installed a new car battery much faster than I originally thought it would be. They also took back an air-conditioner recharger that didn't work with our vehicle. Overall I have been completely satisfied with the service at Pep Boys. read more

Worst experience EVER! I made an online appointment for 5pm because my car was leaking coolant; I showed up 30 min earlier and got checked in. 6pm came around my car was still in the parking lot. I asked and was told I was next, however they put 3 vehicles ahead of mines waited some more. I asked again and was told very rudely if I wanted my keys to go home, which was very mess up knowing my car was leaking coolant. And, to make things worst one of the guys moved my appointment from 5pm to 7:45pm without giving me notice mind you, they close at 8pm. I had waited a total of 3 hours and when I threatened to call corporate they brought my car in and gave me a quick diagnosis and said they needed a part from the dealer and now I had to wait till Monday because the dealer was closed. I asked how much would all this be the guy said roughly $100 not including tax and also offered me a discount of the bill. Maybe if they checked my car at 5pm " my appointment time" they would off found that they needed a part and I would of went home and left my vehicle and that would of being the end of it. Monday came and I received a call that they recommended I replace heater hose assembly attached to firewall. A/C must be disconnected to service cooling system. The initial repair estimate was $1055 as they cannot do a proper cooling system test due to the nature of the leak @ the heater hose assembly. That once repair is complete they must retest to check for any possible damage to engine from overheating. At this point I had enough, I towed my vehicle to the dealer who did a new diagnosis and came up with a total different issue and they quoted me $600 including brake fluid and oil change. Never again will I go to a Pep boys for service and will everyone I know not to go. read more

I called them to see if I needed an appointment. The guy on the phone said " no just come in we open at 8am" and I said okay cool... so I got there at 8am and then spoke to Jeff who said "we have appointments so your car won't even get started till 1-2pm... I asked him why would that person have said that on the phone then... or I would have made one but I wasn't aware ... I was upset because I was told to just come in...Now I'll never go back there, because the employees need to be nicer and more on top of things.. Jiffy lube here I come. read more

I have taken my car here several times and everytime they mis diagnose the problem and charge me for something that was not even the problem, these guy's don't know what there doing will never take my car there ever again, and there service is terrible they take forever and don't even call you to let you your car is ready or to let you know what the problem is. read more

Tom at pep boys is the man! Never had service like that at automotive shop.. He priced matched and got me an awesome deal on service of my engine.. He realy took the time out to break everything down to me and my wife... Thanks Tom for your awesome service we will be back to c you : ) read more

Now I know way this place has low ratings. The customer service here is a joke they will not honor their warranty. Very rude employees. I want everyone else to know do not shop here. They will screw you over big time read more

great service no complaints. it's a very busy shop so I always drop off my vehicle to avoid listening to all the entitled brats that are in there complaining about price and time read more

Used a coupon. Maybe that's the mistake? Worst customer service ever experienced in auto repairs. And I have been driving 36 years. Immediately after getting new tires and shocks , using the coupon, I had suspicious squeak in my brakes ... the shop never answers the phone or put you on hold forever till you give up and had to take off work to go in there in person since I could not get anybody on the phone . I was treated rudely and told it sounds like you need new brakes. Maybe worse. I was basically told to drop off my car and leave it to the end of the day and they would let me know what the squeak was. I did not trust them at all to leave my car unattended. It had a lot to do with the facial expressions and the mannerism when I explained the problem. Refused to even look at the car. Said they would not have time and just to leave it and they would call me. My gut told me not to leave it... fast forward to the next day ..All is better now without any repairs , thank God, as I took it straight to my trusted dealership.. confirmed by the dealer are fine now that they have cleaned off the sticky residue they found. Other than unidentified debris that was of a sticky substance , there was nothing else wrong with my brakes. How did the sticky substance get there? Could easily build up over time I suppose. Coincidence it suddenly appears immediately after my service? Could be. Will I ever go back there to Pep Boys after the customer service? Never. Do I trust them? Absolutely not. And the big question, was it worth all the hassle and stress to get the discount on the coupon? No. Also noted that when I mentioned the tire price was lower at Big O Tires, he would not let me put the salesman on speaker and get the price. He called ..told me he was quoted three times more than I was. Don't believe it. If you do a price match, get the other shop on the phone yourself. This may be good advice for any shop that does price match. read more

Negative 5 stars. Overcharged for services. Made me pay a third-party supplier for a flywheel--I was told because their company credit card would not work. They promised a completion date and time but failed. Promised another completion date and failed again. You're better off finding a trustworthy independent mechanic. This is not the first time we had a bad experience at this particular store, but it will be the last. read more

Terrible experience. Made an appointment at 9am for an oil change and they didn't finish until 1120. Very frustrating seeing other people come in after me and leaving before me. What the point of making an appointment if they don't even go by it? So done read more

Tom at pep boys in temecula did an excellent job of explaining what is really needed when you need to repair your car on a budget. Tom did such an excellent job I would recommend pep boys and I will definitely be back for repairs.... Thanks Tom read more

Today my "service engine" light came on. I thought to myself, "great, it's going to be another $300+". I went in and Tom assisted me. I told him what the problem was and he said, "let's get the codes and we'll go from there" (diagnostic). Got the codes, popped open the hood and he spotted the problem right away. He took the time to explain everything to me and fixed it right on the spot. I recommend this place, I will definitely be coming back! Thanks Tom! read more

5/19/2012 A rat had gotten into our car ventilation system and died. Our dealership extracted the rat. After two hundred dollars and two days the car still smelled rank. I went to Pep Boys in Temecula to find some deodorizer to spray in the vents. I asked an employee for help and he directed me to Tom Hunter, their senior service representative (he said Tom knew everything). Tom was very friendly, professional and courteous. After discussing my problems he asked if they had replaced the cabin filter. As far as I knew they had but was not sure. Tom came out to my car to check it for me. He knew exactly where the filter was and pulled the filter out for me. The filter had not been replaced and still had some rat fur and traces of the rotted rodent. UGH I could not believe that the dealer did not replace this filter. If it had not been for Tom we would still be trying to get rid of the smell. Tom did not have a listing for the filter because it is a newer car. That did not stop him. He called other auto stores for us trying to track down a filter. When he could not find one, he tried to use a temporary alternative but it did not work. Tom was unbelievable. I have to say that he went above and beyond the call of duty to try and help us. Because of his attitude I have decided to use Tom and Pep Boys for any work our car needs from this point on. I hope that Pep Boys knows what a wonderful and talented employee they have in Tom. Besides being extremely knowledgeable Tom is a super nice guy. The world would be a better place if there was more Tom Hunter's. Thank you Tom!!! Ken & Debi Burrows read more

LISTEN UP WOMEN AND MEN! You want a place you can trust? Go to this Pep Boys! Christian listened to my complaint about the NISSAN DEALER in Temecula telling me I needed a new power steering pump to the tune of $700. I didn't authorize it. I went to Pep Boys and asked them to look at my power steering pump. Guess what? No problem! Not only did I get my oil changed, my tires rotated, new filters for engine AND cabin, a complete inspection of my car, a hookup for my iPhone so I can listen to Pandora, special towels to wash my car ... ALL for $144.00!!! I was treated like a valued customer from beginning to end. I will tell everyone I know to go to this Pep Boys! Thank you, thank you, THANK YOU!!! read more

Great service!! Chris helped me immensely!! Very professional and honest. Open in Sundays, which saved my life. Needed a new starter and then showed me I was in need of something else and explained why, they don't try to sell you on things you don't need and genuinely care!! Thank you so much!! read more

The starter in our daughter's car went out yesterday morning right before she needed to go away for a month for the first-time. Christian gave us such wonderful service! I told him our time schedule and he went out of his way to take care of the mechanical problem. We were on the road within an hour of our schedule. So so grateful for the excellent service at Pep Boys! read more

Horrible experience.... ordered and paid for a part two days ago in the evening. I was told it would be in the next morn. about 11 didn't arrrived , was told next delivery, didn't arrive and told me next delivery... keep in mind I have a car apart that is my daily driver..... 4 o clock comes I call no part, I go to store and they said the part was never ordered but I was still charged and they said they would reorder it for me for another day.... of course I got my money back and i got the part from another competitor but I paid credit card so 3 to 5 days I'll get my 100 bucks back from pep boys which I needed to buy parts with! I'm so livid I'll NEVER EVER recommend pepboys. Thanks pep boys , now in have to rent a car...... read more

This place is the worst. I have faithfully conducted oil changes at this location strictly out of convenience. However, they have continued to miss diagnose my vehicles and their prices are outrageous! Their labor rates are significantly higher than their competitors. Took my vehicle for an old change and they stated I need coolant. Approved the work, drove my vehicle home and my engine was smoking. Called the manager and told him the problem and told me to bring the vehicle to be inspected. When I arrived, I was told that they did not provide free inspection. Long story short apparently now I have to replace a head gasket and there are hydrocarbons in my coolant. $2000-$2500 dollar repair. Oddly enough there was nothing wrong with my truck prior to the old change. Drive passed this place. Do not enter! read more

Horrible experience! To start unable to pay through their website cards kept declining for no reason. Tried different cards and different computer and phone, No luck. When I get there right at opening they would not honor the online price even though it was a website error. They then told me that I would have to leave the car there all day in order to guaranty it would be done that day as they had to get the tires from another store and if I left I would have to get in the back of the line, so I left the car after being told that the tires would be in about 2:30. 5:00 rolls around and no call, so I called them. They claimed they were just about to call and my tires didn't come in. I had told them at drop off that I was leaving town in the morning for a vacation driving. They never mentioned a possibility of the tires not arriving, I would of left. Unfortunately I had no option but to buy more expensive tires at 5:15 on a Sunday night to leave the next morning. They were not willing to offer anything but excuses on the price difference between the tires. To finish up they call me at 6:01 to tell me the car is ready, and by the way we closed a minute ago can you hurry. I get there at 6:10 everything is locked up had to pound on the door to get somebody to answer. Worst experience ever and zero customer service. NEVER going back read more

Tom from the service department was awesome, he helped me out a lot ! He is a great employee, very helpful to his department

Chris' help and service was fantastic! He helped me to pick out a set of tire for my RV that fit what I needed and didn't break the bank. Chris was able to answer all my questions and get my tires changed in a very reasonable amount of time including getting the tires delivered to his store from another Pep Boys. That saved me a lot of time. Thank you, Chris. read more

I will never use them again. There answering system message says they will beat anyone's price and if you find cheaper they will give you 10% discount. When I went into the store with a Penny Saver ad that was half the price of what they were charging they refused to honor it. They tried to change what the message stated by stating the beat any competitor referred to parts not service. No where in the message did it say this applies to parts. I then got a quote from them for another service I needed. When I started pricing competitors I found that they were double most other places. The whole experience was very distasteful and I felt like too many people who do not shp around are paying their ridiculous prices. Beware!! read more

Pep Boys Temecula... Well let me start with I usually go to the dealership to get work done on my car just to avoid the hassle of shady mechanics and getting a cheap price quoted over the phone and then paying extra on parts a labor. But I thought this is Pep Boys it should be OK. Anyway, I called up Pep boys in Temecula and asked for a price to get my rear brakes replaced. I should have known something was wrong when the guy that helped me was trying to sell me tires during his initial car inspection. Anyway, I had gotten a break inspection about two weeks prior and they told me that I had 1ml left on my brake pads and that I should replace them soon. To make a long story short, the Pep boys guy called me back about an hour after I dropped off my car to tell me that I needed a new rotor for sure on one side and he recommended I replace the other side as well because I was ridding metal to metal on both sides. I then told him I had recently had a brake inspection two weeks prior (which I mentioned when I dropped off the car) and they didn't say anything about that. He then told me "let me go out there and check it my self and I will call you back in five minutes". He calls me back about an hour latter and tells me that my car is ready and all labor is done. I asked him what he had done and he said I replaced one rotor and left the other old on in. I never approved the work! I asked for the old parts back and am going to have someone check them out. Three of the pads seem to be as the initial brake inspection by the dealer indicated and the forth one is worn down all the way on one corner. I think its a bit fishy that that only one pad on one corner did this. I mean it was a $57 dollar rotor, is PepBoys that hard up for business that it has to nickle-and-dime customers. Not that big of deal but it's just one of those situation where the whole thing just leaves a bad taste in your mouth. I don't think I'll be going back to Pep Boys for service any time soon. I would expect that from a mom and pop (not all, just some) shop scrapping to get buy but Pep Boys!!! One more thing, on the phone the guy told me there was a $30'+ dollar mail in rebate for getting the work done there and that I would get it when I checked out. but guess what? at check out there was no mail in rebate for September (Nice!!!). In his defense, he did knock off $28 for the mistake. Oh yeah he did inform me that the pads had a life time warranty, but the work had to be done by Pep boys... let me guess I'm going to be needing new rotors if I take my car back at any time... Sorry don't think so... I don't want anybody fired, I don't want any money back. I just want to share my experience with anyone that reads this. Just to vent more that anything... Anyway, I guess its back to the dealership for me and Autozone when I need any parts for my cars. read more

Came with a company vehicle for a oil change. This company has a fleet account with pep boys. Employee didn't know how to look up for fleet account..?? Once my vehicle was in the garage (20 min) not bad, it took a hour and forty mins. to change oil only. As I watched 4 and 5 employees chatting away in the corner, good thing they get paid by the hour. I almost forgot, the employee that was helping me was the customer service manager and informed me the wait was because lots of windshield wiper blades needed change???? read more

Second time that the have tried to bait and switch me on tires. Ordered 4 "in stock" tires which they miraculously did not have after I left the car there. Both times they tried to sell me more expensive tires. Stay away. read more

I took my 2009 Toyota Corolla in for an oil change. Waited 15 minutes for a service writter to write it up. Told it would be ready at 4:30. Came back at 5:30 and told that they found a broken part in the cooling system. A plastic tee that is in the radiator top hose to the overflow bottle. They had already sent someone to the Toyota dealer to get a replacement part. My concern; I had driven the car for over 30 minutes and had no overheating issue. Why did they not call me when they discovered the broken part and why did they assume to replace the part without my approval. I checked with the Toyota dealer and they said they had never replaced this part on a car with as low mileage as mine and the only one they had sold in the last year was the one for my car. Did they accidentally break this part or did they break it on purpose to increase the charges. What ever the reason this is poor business practices. read more

unprofessional to say the least. i could give you my sad sob story of my experience. but im not, just going to not recommend it ever!

I have lived in Temecula for the past 20 years and have been going to Pep Boys for most of my automotive repairs. However, I am no longer going there, having realized about 5 months ago that I was being ripped off my this company. They say they price match all competitors, however when bringing in a coupon, they suddenly starting saying that they no longer accepted coupons. All of their services and parts are extremely over priced, and to get them to lower it to what it actually should be is quite a battle. Every time going I leave there flustered and feeling as if I was cheated. The only reason I went to Pep Boys for the past 20 years is because I didn't realize there were other quality and trustworthy mechanics in Temecula. My one word of advice is to look in the penny saver and look at some of the smaller companies. That's where I've been taking my car the past few months and have fewer complications and feelings of aggravation. read more

So, tonight (JANUARY 12th) I noticed I had a nail in my tire and was losing air quick. I live 20 minutes away and stood the chance of being stranded on the freeway. Alas, good old Pep Boys was open until 8pm. I quickly drove over to them and have them a courtesy call about my before closing arrival. Whereas I felt bad for keeping them late I knew that they would understand, especially with the fact I had my family in the car and returned from recent military duty. SURPRISE for me.....Even though I was getting to Pep Boys before they closed I was told that their mechanics had clicked off and they would refuse to clock back on; even though I was stranded and got there before they closed. Pep Boys, manager and mechanics, news for you; it is your job to service guests till the very end.....And thanks with full knowledge of the fact I was stranded with my family in the car, you had no problem leaving me stranded. Plain and simple, you could have been a hero but you are definitely a zero. read more

Our Service person was Ruben. He is very rude and has no idea what is going on. My first mistake was having my wife take our daughters car in to have the brakes checked. They told her the rear brakes were gone and it was rubbing metal to metal. They needed to replace the brakes and put on new rotors and they were so bad they could not be resurfaced. Also, the air cleaner was trashed and had to be replaced. My wife called to tell me all the things they wanted to replace, I did not believe them about the air cleaner as I had put a new one in less than 3,000 miles ago. I thought it was a little strange, so I called Ruben and told him to keep all of my parts so I could inspect them. He did and they rear brakes needed to be replaced, but it was nowhere near metal to metal, the car only has 75,000 and the rear rotors have never been resurfaced. They could have been reused. The air cleaner was not trashed and did not need to be replaced. We were sold parts and services that were not needed. I guess they like to scare people into getting services done. read more

My battery died in the parking lot next to this Pep Boys - which I thought I was lucky to have it do so close to a place that I could get a replacement. The clerk in the back had no idea what he was doing, and was actually trying to up-sell me on a more expensive battery that they did not have in stock at the store. We went with the mid range priced one (still very costly). I asked for a tool to help remove the cover plate off the battery... I was told no. I can purchase a tool or I can push my car over to the service station where a service technician would be happy to charge me for replacing a battery. I have tools at home - so don't need more and I just needed something for a few minutes. No help. I needed one other item and the young clerk had no idea what a tire repair kit was. Go to O'Reilly Auto Parts - they are right down the street, the employees really know their stuff and they have the best customer service. Recently I was there to get new brakes and one of the O'Reilly clerks was outside with the customer actually replacing the battery for the client! Now that is customer service. read more

So, I am amending my review due to a few recent actions by Pep Boys management. After my initial review posted, I received a reply from Pep Boys asking me to email them which I did. I called the customer relations number provided in the email reply and within minutes the district manager, Ben, called me and heard my case and promised to review what occurred on the days that I had the assessment of my damage and the day of the final repair. The following day, the service manager, Luis, called me and promised that he would review the circumstances of my repair dates. When I arrived, I was greeted by Ben, the district manager and Luis who told me that it was just as I said and no service invoices were created for my repairs. He told me that disciplinary actions have been taken and that he would personally oversee my future services at his store. I only upgraded to 3 stars because I have not had any new service done there yet, but kudos to the management for stepping up to customer service of my issue. And I did replace my brake shoes in my garage with the great deal on parts I got online with Pep Boys. read more

Work on the Car was ok. But the service was over all not good. I was told they needed to keep the car overnight. So I had someone get me a car so I could leave the car with them. I called the next day, later in the day, they never bothered to call me or txt me. When i called they had no idea what was going on with my car, had no clue if the parts were even ordered for my car. So When i got to the store they still had no idea, they even called my sales guy that set me up, he had no clue, it was his day off, so I guess, it was not his fault. So they asked around a bit, they "think" that one guy had to leave early, they said it must be his fault that he did not finish my paper work or something. My general worry is, if all it takes is one guy to not do something, that there is not one other single person that works their could look into why this car is just sitting there all day and ask should we look into it? I am not even sure they did the oil change or rotate the tires, they were not sure either ( cause the guy that was doing it left for some reason with out the paper work ). What if he forgot to mention that something was half finished or waiting for something important on the car??? This was my 1st visit to pep boys. I really liked the online scheduling and the fact that they were texting my about my appointment, I liked the service guy that set me up, he was easy to talk to and work with. But i guess the problem is, if the guy you were working with has the following day off, NONE of the employees that are there the next day care about you OR why your car is just sitting there in there shop!! read more

I visited the store this past Saturday 9/2/17 and received the WORST customer service ever!!! The service manager Daniel helped me he was very aggressive, rude, short with words from the beginning to end from when I approached his counter! I regret stepping foot in your store! I Sounded like he was arguing with Alexis and some man in the service area! His attitude towards me was inexcusable just because he was having a bad morning! He took out his anger out on me the "customer ". I left your store and went to purchase my items at orielly's! They sure know customer service! You all need more training in that department! Oriellys sales counter person greeted me nicely and Yes i purchased my items and felt good about my purchase! You guys lost a customer and will not refer anyone to your store. I will return to oriellys instead of pep boys! If you continue with bad customer service you will not have any customers to help. I had to give you a star for this review but you don't deserve any at all! read more