Hell yeah love GSR. Room was spacious, clean and well maintained…read more The food at all the restaurants we ate at was delicious. Staff are all very friendly. Pool is nice, needed a cleaning after the hella windy day blew debris in it nonstop. Life guards were attentive. Spa level had the kids arcade, bowling alley, shops and white rabbit theatre. So much to do. Housekeeping was very short staffed, our room wasn't able to be cleaned daily, needed to call for towels etc. Valet is busy as hell too. Takes 10-15 minutes to drop your car and 20-30 to get it back.

I rarely leave negative reviews, but after two disappointing experiences, I feel compelled to share…read moreours. Last year, Grand Sierra overbooked our reservation and was unable to honor it. To their credit, they arranged accommodations at another hotel, although it was not comparable to the one we had reserved. Wanting to give them another opportunity, we booked another stay this year. Unfortunately, the experience was even more disappointing. Our check-in was delayed until 5:00 p.m. because the room was not ready, despite the advertised 4:00 p.m. check-in time. Once we entered the room, we discovered the air conditioning was not functioning properly and the desk lamp was broken. We called for assistance at approximately 5:30 p.m. and again at 8:30 p.m. after no one responded. Someone finally arrived around 11:00 p.m., after we had already gone to bed. The lamp was replaced, but the air conditioning was never addressed during that visit. The following morning, we discovered the bathroom floor was soaked due to a leaking toilet. Maintenance confirmed the issue, placed towels on the floor, and returned later to repair it. During that visit, they were also able to fix the air conditioning. Later that morning, we found that one of the mugs in our room had not been properly cleaned. While this would normally be a minor issue, it became part of a pattern of poor housekeeping and maintenance. When we returned to our room that evening, we found another leak--this time water was coming from the ceiling. To make matters worse, my friend discovered blood stains on her comforter that had been concealed beneath the sheet. When we reported these issues to the front desk, there appeared to be no record of our previous maintenance requests or completed service calls, which was extremely concerning. A manager later offered us a $100 dining credit. While I appreciate the acknowledgment, I do not believe it adequately reflected the extent of the problems we encountered throughout our stay. Grand Sierra positions itself as one of Reno's premier hotels, and with that reputation comes an expectation of quality, cleanliness, and responsive service. Unfortunately, our experience fell well below those expectations. I hope management takes these concerns seriously because guests should not experience repeated maintenance failures, cleanliness issues, and communication breakdowns during what is supposed to be a relaxing stay.

Excellent Spa and amenities. Especially loved the Salt room. The massage was well done with the…read moresalt scrub.

Staycation after a banquet was perfect. We didn't have to drive home. We enjoyed the casino for a…read morelittle bit too. The room-one of my peeves in hotel rooms are the lack of luggage racks. Our room had 2-yippee. It makes sense 2 people in a room 2 sets of luggage!! The king bed was comfy and had plenty of pillows. The bathroom was nice, water pressure was good in the shower and so was the lighting. One interesting item was the use of comps at the restaurants. I was told we could only use them Sunday thru Thursday. Kind of peculiar that they are limited.

The Mad Hatter ia amazing. Hands down this show is amazing and kid friendly. Interactive show. Mad…read moreHatter is funny and amazing at what he does. Very approachable. I would see it again. They girls had a great time too.

Phenomenal show, best show to see on my birthday! The crowd participation, the engagement, the…read morehumor, the skills! Also amazing vocal control and acrobatics!

The rooms are clean and have most things you need. Shampoo, conditioner, body wash and of course…read moretowels and wash cloths. The beds are clean and quite comfortable. The pillows are down and can be adjusted to your liking. The room has a small Keurig with three types of coffee. Check in was very simple and quick. The staff are very yuck to attend to your needs and get you into your room. The casino is clean and not as smoky as most casinos.

We stayed at Silver Legacy. It's part of "The Row" which also includes Circus Circus and Eldorado…read more All part of Caesars properties. No need to worry about the weather because you do not need to step foot outside at all because all 3 casinos connect from inside. It merges on the "bridge" and you can go in either direction. I really liked this location, it may even be better than Vegas! We got free tickets to Laugh Factory. The room we stayed in was very standard and clean. It has a mini fridge. Free parking. Walking distance to the bowling arena.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

We love the cheeseburgers downstairs at the grill.. This is our hometown favorite for late night…read morebites to eat. The cooks are awesome and always have jokes to crack. Thank you for the terrific service. Its a great place to swing by for food on our way to karaoke upstairs in the skyway.

This review is for the Casino Grill downstairs (not the upstairs restaurant). This small grill spot…read moreis awesome every damn time! It never disappoints sober or otherwise. Freshly made food and it's fun to watch it be prepared. It's usually pretty quick and even during a rush it is a reasonable wait. Hits the spot and you can't beat the pricing. Free condiments including ranch is a huge plus! I recommend the breakfast egg neva muffin every time with their salt and pepper fries. Onion rings are bomb too. Corn dogs bomb. Chili cheese dog bomb.

The J is an enjoyable place to be. The most amazing Steak House!…read more Marina, is an amazing cocktail waitress, very efficient, kind and funny. Love her. Alex Escutia, my amazing host. Always taking care of me, booking rooms, events, and always around for a quick chat! ​

This was my first time visiting J Resort in about a year, and I decided to go because I wanted to…read moretry the buffet. From the moment I walked in, several employees greeted me with smiles as I made my way to the Players Club. At the Players Club, Michele was incredibly helpful and happy to reprint my players card. She also told me about the 25% buffet discount and explained how to print it from the kiosk. I tried finding the buffet on my own but couldn't locate it. I asked the security guard on duty for directions, and not only did he give me clear instructions, but he also personally escorted me to the escalators I needed to take upstairs. That level of customer service really stood out to me. Once upstairs, Ursula greeted me with a smile at the register and even joked about "ONLY having four hours left" in her shift when I asked how her day was going. I was seated right away, and my drink order was taken almost immediately by Hachib. Hachib was probably the most impressive waiter I've seen in a very long time. He was kind, polite, funny, and genuinely engaged with the guests. He even suggested a drink when he noticed I wasn't sure what I wanted. Watching him interact with the other guests around me, it was clear that he truly enjoys what he does and takes pride in going above and beyond. The food was good, but the service I experienced was phenomenal. Because of the outstanding staff, I will definitely be coming back -- and often.

Glad they brought the awful awful back to Reno! I used to drive up from San Jose for the weekend…read moreand the awful burger was a must. When I heard they were back at Baldini's I had to get it! The service was great but took awhile to get the burger. I like how they stack the box and give an extra box of fries. I'll definitely be back

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.