This place has excellent food and amazing deals. The day I had the steak, it was so good that I…read morecame back the next day. The ribs and bbq plate were great, and so was the breakfast. The waitress, Traci, was so sweet. She definitely goes above and beyond. This is my new go to when in Reno.

I visited Verdi Grillhouse and Casino in Verdi, NV [8030 Boomtown Garson Rd] on Sunday, 05/10/26,…read morearound 11:00 AM. Coming here on a holiday (Mother's Day) may have been a misjudgment/mistake. Upon arrival, my mother & I were waiting patiently at the front counter for 5 minutes. A female server (did not get her name) finally came up and asked how many of us were there, and we indicated a party of two for the outdoor patio area. We were informed that the seating would be prepared, as if we were going to be seated soon. Then, Sarah (server) came up to the front and informed us that there was actually a wait list (up to 15 minutes) and that a few parties were waiting in front of us. From there, the miscommunication began. After waiting a bit longer, Lucas (busser/server assistant) finally led us to our table outside. He asked for our drink and soup orders to get us started. He initially mentioned the soup of the day, which was the Chicken Tortilla Squash. Moments later, Sarah brought out a Tomato Bisque Soup instead. I informed her that I was extremely lost because that was not what I ordered. She said Lucas was incorrect and that the Tomato Bisque was the soup of the day. I understood, however, the bowl was immediately taken away from me. Sarah neither asked nor offered if I still wanted the soup (which I still did actually). After several moments, Sarah came to write down our order. I re-requested the soup and ordered the 1/2 lb Ham Steak breakfast plate, which came with toast, eggs, and hash browns. My mother asked for Chicken Tenders and the $9.99 Quiche Special - the slice of Bacon, Onion, and Swiss Quiche. Afterwards, we heard the nearby table ordering the quiche deal, too. However, they were presented with the option of either having the fruit or the side salad on the side. My mother was not afforded the opportunity at all, as Sarah failed to mention it. Upon food arrival, the quiche plate came with fruit. However, my mother would have preferred a side salad. This was another example of customer service lacking. Even though the execution of the food was good and met expectations, the customer service definitely left a lot of room to be desired throughout the entire dining experience. It was not as welcoming, attentive, and amiable as anticipated. The visit was filled with a lot of apologies, minimally short interactions, and miscommunications. Sarah ended up comping the bill, which was very unexpected. I was prepared to give one star, just because the service fell deeply beyond meeting expectations. However, the rating has been increased to two stars due to Sarah making it somewhat right at the end. All we wanted was a decent meal with kind service. I don't recommend visiting this restaurant on busy holidays, as they don't seem to have the capacity. This day was extremely off because that reason could be the factor.

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

Omgosh! This was an amazing show and @Ben Nemzer really brought great energy and humor, and…read more@Angela did an amazing job by making sure the wardrobes for everyone were top tier!! Do yourself a favor and check them out in Reno or a theater near you! Love, love, love this production!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

Gold Ranch is turning into a cool spot to stop on the way between Reno and Truckee…read more If you need fuel, there are large lanes to pull through even with a trailer. I have not visited the new diner, but when I stopped to get fuel on a rainy morning on my way to work, I noticed quite a few people inside, it looked really inviting. The Jack in the box is an easy option for a quick meal, and their curly fries can't be beat. There is a coffee bar available that you can grab your favorite style caffeinated beverage for your road trip One of the cool things is the huge wall of beef jerky and all the different flavors. The pineapple habanero one is amazing!

The restaurant was clean and inviting. Our server, was friendly and attentive. The staff here is…read morealways so friendly.

I successfully stayed at the Best Western Plus Boomtown Casino Hotel in Verdi, NV [2100 Garson Rd]…read morefrom Saturday, 05/09/26 until Monday, 05/11/26. I received access to a complimentary room on the 6th floor in the South Tower, which was a far walk from the elevators and located at the end of the hallway near the fire evacuation stairwell. PROS: * The check-in envelope that included the room key also had a free drink coupon from the bar, a free round of mini golf, a free carousel ride, etc. * Rewards Kiosk - printed out redeemable rewards such as a free car wash, discount on gas, $10 free credit play at Fun Center, and much more. * Fun Center was extremely fun; arcade games, rides, mini golf, prizes, and snacks * Lots of options for food & beverages onsite: Peet's Coffee, Baja Deli, The Original Mel's Diner, Boomtown Steakhouse, and Verdi Grillhouse * Boomtown Steakhouse Early Bird Nightly Special - Filet & Jumbo Shrimp Dinner for ONLY $29 * Many bar areas were stationed throughout the first floor * Variety of casino slots and table games available for gambling entertainment * Live musical entertainment at night * Self-parking was easy and accessible; not crowded during this visit; FREE * The room was spacious, clean, and comfortable * Air conditioning was incredible and kept the entire room cool especially during the hot peaks of the days * Pets were welcome to stay CONS: * Two elevators were available at the South Tower, however, one elevator was down/not operating at all until the day that I checked out. This resulted in a long wait for the elevator car. * Housekeeping staff immediately burst into my room at 10:35 AM when check-out was at 11 AM. * No complimentary/continental breakfast included Overall, the stay at this hotel met expectations. I recommend staying here, as it is a splendid hotel located on the outskirts of the immediate Reno, NV area (10-15 minutes away).

Dirty. Everything was dirty. There was a used condom left in the bathroom and stuff stuck to the…read morewalls. Sheets were stained and remotes were sticky. Nothing felt clean. Doors were broken, furniture was shredded. I could excuse a lot because it was old but the level of dirty evidenced a lack of care.

Staycation after a banquet was perfect. We didn't have to drive home. We enjoyed the casino for a…read morelittle bit too. The room-one of my peeves in hotel rooms are the lack of luggage racks. Our room had 2-yippee. It makes sense 2 people in a room 2 sets of luggage!! The king bed was comfy and had plenty of pillows. The bathroom was nice, water pressure was good in the shower and so was the lighting. One interesting item was the use of comps at the restaurants. I was told we could only use them Sunday thru Thursday. Kind of peculiar that they are limited.

Horrible place to play . Dealers r very rude especially Carson and Manuel at the craps table…read more Supervisor did nothing , manager did nothing . They came to the table and were rude to me right from jump Talking down To me. One dealer literally said if u don't know how to bet to my friend then don't bet here. Instead of dealing with it they ask me to leave . They do not value their customers here! I recommend another casino where you will be appreciated .

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

Attended a day conference at Boomtown on Saturday. Everything was fabulous! The room had numerous…read morescreens for our use, good spacing of tables for comfort, and comfortable temperature settings. We had a buffet that was fabulous! Very efficient for feeding 150 people. The food was fresh, tasty, and plentiful. Selections of salads, chicken, pork, beef, with all the usual fixings were served hot and tasty. Desserts were voted yummy by all who selected the coconut cake or brownies. Servers were efficient and helpful. We gave them a standing ovation for their hard work and professionalism. Parking is always plentiful and easy access to the venue. Thank you, Boomtown, for a memorable conference day.

Boomtown is a favorite stop…read more It's a smaller casino with fewer table options but the minimum bet is lower than most casinos and it is the first decent place you hit coming towards Reno from California. The place is family freindly in dining,options, and having a large arcade on site. The dining options include a very nice Steakhouse, Mel's Diner, a nice Deli, and another grill house located on the property over by the gas station. The players club usually gives dining credit that can be used at any of the dining options,free play on slot machines, and/or a table match play bet, amount dependant on your level of play. We stopped to play a little, and cash a super bowl bet I won on (Go Seahawks !), We then used our food credits to get a 14" pizza, a Caesar salad, a fruit salad and a fountain drink and only had to come out of pocket for $4 + tip. Casinos tend to be a personal choice, I enjoy the entertainment of gambling without being forced to a large minimum bet required.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

My son and I attended his cousin's birthday party recently. I completely forget that this family…read morecenter is here. I was bummed we got here later than expected and weren't able to do the carousel. It's been years since I visited! We were given a preloaded card and got to play for a consecutive two hours. I just wish I would have known that the kids don't acrrue tickets on the birthday packages. We did however enjoy ourselves and look forward to coming back. There were a few games that should have been marked, " out of order". The party room was a decent size with plenty of seating for everyone to sit and eat pizza and enjoy cake. We had a great time and the staff was awesome. I spent a lot of time growing up nearby as my best friends lived in Verdi and I grew up in NW Reno. I can't believe the last time I was in was with a group of friends while we were still in school. I'm glad to see this place is still here. We'll have to make more trips out this way in the future. Thank you all for a good time!

My son had fun we paid to get a game card didn't realize each game was two dollars so it is kind of…read morepricey, and the games were half broken down. They had a birthday party today there which made the staff super busy. Games took my money, wasn't the funnest prefer to go to circus circus over these games