I visited Verdi Grillhouse and Casino in Verdi, NV [8030 Boomtown Garson Rd] on Sunday, 05/10/26,…read morearound 11:00 AM. Coming here on a holiday (Mother's Day) may have been a misjudgment/mistake. Upon arrival, my mother & I were waiting patiently at the front counter for 5 minutes. A female server (did not get her name) finally came up and asked how many of us were there, and we indicated a party of two for the outdoor patio area. We were informed that the seating would be prepared, as if we were going to be seated soon. Then, Sarah (server) came up to the front and informed us that there was actually a wait list (up to 15 minutes) and that a few parties were waiting in front of us. From there, the miscommunication began. After waiting a bit longer, Lucas (busser/server assistant) finally led us to our table outside. He asked for our drink and soup orders to get us started. He initially mentioned the soup of the day, which was the Chicken Tortilla Squash. Moments later, Sarah brought out a Tomato Bisque Soup instead. I informed her that I was extremely lost because that was not what I ordered. She said Lucas was incorrect and that the Tomato Bisque was the soup of the day. I understood, however, the bowl was immediately taken away from me. Sarah neither asked nor offered if I still wanted the soup (which I still did actually). After several moments, Sarah came to write down our order. I re-requested the soup and ordered the 1/2 lb Ham Steak breakfast plate, which came with toast, eggs, and hash browns. My mother asked for Chicken Tenders and the $9.99 Quiche Special - the slice of Bacon, Onion, and Swiss Quiche. Afterwards, we heard the nearby table ordering the quiche deal, too. However, they were presented with the option of either having the fruit or the side salad on the side. My mother was not afforded the opportunity at all, as Sarah failed to mention it. Upon food arrival, the quiche plate came with fruit. However, my mother would have preferred a side salad. This was another example of customer service lacking. Even though the execution of the food was good and met expectations, the customer service definitely left a lot of room to be desired throughout the entire dining experience. It was not as welcoming, attentive, and amiable as anticipated. The visit was filled with a lot of apologies, minimally short interactions, and miscommunications. Sarah ended up comping the bill, which was very unexpected. I was prepared to give one star, just because the service fell deeply beyond meeting expectations. However, the rating has been increased to two stars due to Sarah making it somewhat right at the end. All we wanted was a decent meal with kind service. I don't recommend visiting this restaurant on busy holidays, as they don't seem to have the capacity. This day was extremely off because that reason could be the factor.

Happy 4th of July! This is a fun way to eat a hamburger In the shape of a hot dog . American…read morecheese, pickles and diced onion. Side up either warm baked beans and red potato salad.

I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

Cirque Alice was such an experience! The talent was incredible. The Mad Hatter (Ben Nemzer) stole…read morethe show. He kept the audience on their toes the whole time and made the crowd feel like a part of the attraction. We had such a good time watching him perform and can't wait to see it again!

My boyfriend I had an amazing time at the show, my favorite part was watching the mad Hatter pull…read morethe kids up on the stage! I was very impressed!

The restaurant was clean and inviting. Our server, was friendly and attentive. The staff here is…read morealways so friendly.

Gold Ranch is turning into a cool spot to stop on the way between Reno and Truckee…read more If you need fuel, there are large lanes to pull through even with a trailer. I have not visited the new diner, but when I stopped to get fuel on a rainy morning on my way to work, I noticed quite a few people inside, it looked really inviting. The Jack in the box is an easy option for a quick meal, and their curly fries can't be beat. There is a coffee bar available that you can grab your favorite style caffeinated beverage for your road trip One of the cool things is the huge wall of beef jerky and all the different flavors. The pineapple habanero one is amazing!

I successfully stayed at the Best Western Plus Boomtown Casino Hotel in Verdi, NV [2100 Garson Rd]…read morefrom Saturday, 05/09/26 until Monday, 05/11/26. I received access to a complimentary room on the 6th floor in the South Tower, which was a far walk from the elevators and located at the end of the hallway near the fire evacuation stairwell. PROS: * The check-in envelope that included the room key also had a free drink coupon from the bar, a free round of mini golf, a free carousel ride, etc. * Rewards Kiosk - printed out redeemable rewards such as a free car wash, discount on gas, $10 free credit play at Fun Center, and much more. * Fun Center was extremely fun; arcade games, rides, mini golf, prizes, and snacks * Lots of options for food & beverages onsite: Peet's Coffee, Baja Deli, The Original Mel's Diner, Boomtown Steakhouse, and Verdi Grillhouse * Boomtown Steakhouse Early Bird Nightly Special - Filet & Jumbo Shrimp Dinner for ONLY $29 * Many bar areas were stationed throughout the first floor * Variety of casino slots and table games available for gambling entertainment * Live musical entertainment at night * Self-parking was easy and accessible; not crowded during this visit; FREE * The room was spacious, clean, and comfortable * Air conditioning was incredible and kept the entire room cool especially during the hot peaks of the days * Pets were welcome to stay CONS: * Two elevators were available at the South Tower, however, one elevator was down/not operating at all until the day that I checked out. This resulted in a long wait for the elevator car. * Housekeeping staff immediately burst into my room at 10:35 AM when check-out was at 11 AM. * No complimentary/continental breakfast included Overall, the stay at this hotel met expectations. I recommend staying here, as it is a splendid hotel located on the outskirts of the immediate Reno, NV area (10-15 minutes away).

Dirty. Everything was dirty. There was a used condom left in the bathroom and stuff stuck to the…read morewalls. Sheets were stained and remotes were sticky. Nothing felt clean. Doors were broken, furniture was shredded. I could excuse a lot because it was old but the level of dirty evidenced a lack of care.

I love Hot August Nights! My husband works on old cars and every year we spend time at the Atlantis…read morecar show so he can tell me all the cars he has worked on! All of the cars are so beautiful. I added a couple of photos in my post of my favorites this year. For over 20+ years Brian has been coming to the Atlantis car show with his Corn Dog Stand! It's is the very best corn dog I have ever had! He has a family secret recipe that makes his corn dogs so amazing! I usually have at least three during the week!!! If you're at the HAN Atlantis car show be sure to stop by and try one, believe me you will thank me later! This year the summit racing move their booth over to the Atlantis, if you're looking for it. The Atlantis has show & shines with great prizes money, cruising, bands and entertainment always great! Fun things for the kiddo's and craft booth's galore. If you're in the area the first week of August stop by and check it out!

Our Labor Day weekend stay at the Atlantis turned into an extremely disturbing experience. After…read moreour room was cleaned, we discovered that our luggage and personal belongings had clearly been gone through. Items were removed from our bags and moved to different locations, and $70 in cash was missing. What was equally concerning was how the situation was handled. Management brushed us off and referred us to security. The security representative showed little interest in speaking with us and only wanted a written statement. He then stated they would "watch the video" to see what happened. Since the incident occurred inside our private room, we immediately asked what video he was referring to. He then denied making the statement and would not provide clarification. We were told the incident would be investigated, but since then our calls have not been returned and we have received no updates. The missing money is concerning, but the greater issue is the complete violation of our privacy and the lack of concern or communication afterward. Guests should be able to trust that their belongings will remain private and secure in their hotel room. Unfortunately, after this experience, we no longer have that trust in the Atlantis.

Many casinos step up to the challenge of being one of the best, and next to the Peppermill Resort…read moreand Casino as a four diamond AAA resort, the Grand Sierra Resort stands tall equally as a four diamond AAA property. The rooms are very welcoming, adorned with modern decor, seating areas, keurig machines for your morning coffee, floor to ceiling windows for expansive views, and comfortable beds. As per the restaurants you are in great hands at one of my favorite dining venues, Rim Bistro under the leadership of GM Christian Bryan. The Charlie Palmer Steakhouse serves up great plates, and there are other dining options that might suit your fancy. The casino floor is overflowing with a wide variety of slot machines and tables to suit your liking, and the cage cashiers are always friendly and ready to assist. Top it all off with a theatrical or musical performance at the Grand Theater, and close the night with a night cap at the Crystal Lounge or a freshly brewed cup of coffee at the Starbucks. There is so much to explore at this property and soon with the amphitheater where UNR sports teams will compete you can already feel the excitement and adrenaline bubbling at the surface. The location is absolutely ideal if you drive, as valet parking and self parking are both available but patience is advised while construction is underway. Guest parking is available off 2nd street in the rear of the casino. Getting a rideshare out of the property might be a challenge for you as it has been for me on the weekends, as well, but cabs are always on site. Overall I can't speak highly enough about my multiple experiences on site and look forward to attending more live events and staying as a guest at GSR. Thanks Grand Sierra Resort!

I stayed here for a few days for a work conference and my experience here was underwhelming…read more The check-in process was disorganized. You're strongly encouraged to check in through a mobile link, but once you arrive, you still end up standing in line to complete the process and/or get your room key, which defeats the purpose of the mobile check-in. My limited interactions with the staff, both by phone and in person, also left much to be desired. I didn't encounter much warmth, kindness, or even basic pleasantries, which made the overall experience feel less welcoming. My room was in the Sierra Tower. The room itself was decent and had the basics, but it was noticeably dusty and could have been cleaner. My bed wasn't even fully made. Just a flat sheet and comforter on the mattress. My phone poor service and although the hotel has WiFi, the connection is poor and unstable in certain areas There are multiple restaurants, bars, and lounges throughout the property, which is convenient, but unfortunately the food was mediocre at best. I also experienced multiple stomachaches during my stay, which certainly didn't help my impression of the dining options. Reno unfortunately appears to have a significant drug-related issue, and while this hotel seemed to be one of the nicer options in the area, the overall experience still wasn't enough to make me want to return. I don't see myself staying here again unless I absolutely have to. Based on my experience, I wouldn't recommend this location.

Attended a day conference at Boomtown on Saturday. Everything was fabulous! The room had numerous…read morescreens for our use, good spacing of tables for comfort, and comfortable temperature settings. We had a buffet that was fabulous! Very efficient for feeding 150 people. The food was fresh, tasty, and plentiful. Selections of salads, chicken, pork, beef, with all the usual fixings were served hot and tasty. Desserts were voted yummy by all who selected the coconut cake or brownies. Servers were efficient and helpful. We gave them a standing ovation for their hard work and professionalism. Parking is always plentiful and easy access to the venue. Thank you, Boomtown, for a memorable conference day.

Boomtown is a favorite stop…read more It's a smaller casino with fewer table options but the minimum bet is lower than most casinos and it is the first decent place you hit coming towards Reno from California. The place is family freindly in dining,options, and having a large arcade on site. The dining options include a very nice Steakhouse, Mel's Diner, a nice Deli, and another grill house located on the property over by the gas station. The players club usually gives dining credit that can be used at any of the dining options,free play on slot machines, and/or a table match play bet, amount dependant on your level of play. We stopped to play a little, and cash a super bowl bet I won on (Go Seahawks !), We then used our food credits to get a 14" pizza, a Caesar salad, a fruit salad and a fountain drink and only had to come out of pocket for $4 + tip. Casinos tend to be a personal choice, I enjoy the entertainment of gambling without being forced to a large minimum bet required.

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

My son and I attended his cousin's birthday party recently. I completely forget that this family…read morecenter is here. I was bummed we got here later than expected and weren't able to do the carousel. It's been years since I visited! We were given a preloaded card and got to play for a consecutive two hours. I just wish I would have known that the kids don't acrrue tickets on the birthday packages. We did however enjoy ourselves and look forward to coming back. There were a few games that should have been marked, " out of order". The party room was a decent size with plenty of seating for everyone to sit and eat pizza and enjoy cake. We had a great time and the staff was awesome. I spent a lot of time growing up nearby as my best friends lived in Verdi and I grew up in NW Reno. I can't believe the last time I was in was with a group of friends while we were still in school. I'm glad to see this place is still here. We'll have to make more trips out this way in the future. Thank you all for a good time!

My son had fun we paid to get a game card didn't realize each game was two dollars so it is kind of…read morepricey, and the games were half broken down. They had a birthday party today there which made the staff super busy. Games took my money, wasn't the funnest prefer to go to circus circus over these games