I had an incredible customer service experience at the register. She was so knowledgeable and truly took the time to understand what we needed. We have a very sick dog, and I was looking for something to help her feel calm and reduce anxiety and pain. When I asked about a CBD calming treat, she immediately reviewed the ingredients and recommended a different product I had never heard of. She explained why it would be a better option, and I trusted her. It turned out to be the only product that worked. For the first time, my baby stopped shaking and was able to relax, cuddle, and even smile. That moment meant everything to us. One act of genuine, thoughtful service can make such a difference--especially during such a difficult time. I'm incredibly grateful. read more

Petco - Pet Stores Near Me - Burbank, California

Don't waste your time or money bringing your dogs here. My dog is NOT THAT difficult to bathe. Have never had an issue with any other groomers. The woman taking care of my dog today could not get ANYTHING I asked for done (i.e., tooth brushing, anal gland expression, nail trimming, blow drying) because she claimed my dog was too "sensitive". I don't know if it's because they have corporate rules or some bad groomers, but do yourself a favor and take your dogs to a legit location. read more

This Petco store has a large parking in front, and it's very convenient for this neighborhood, as I found they have all the essentials of pet food and toys here. However, it really smells bad inside and facilities are old. read more

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Not gonna lie, this is a pretty friendly Petco; compared to the many Petco's I've been too. This one does a really good job at being personable and efficient. These guys seem to hire the locals who don't crack under pressure-- and have that nice Burbank vibe in all of them. Two caveats: - know what you want when you're going in. - and anticipate a longer line in the afternoon. (short staffed) Something I've come to notice in this pet store is that the staff become more easy-going and helpful if you are patient as they help you out. They already are, but that's just professionally speaking. While the PETCO Pick Ups aren't super great at finding what you want online, they will price match if you find the item, and pull up that same item on your phone from the app. I don't usually say that about Petco Stores-- but here you go! Not bad Burbank Petco! read more

I come here at least twice a week & Usually everyone's very nice, but every time I have Anthony he seems to be in a terrible mood but it's not directed towards me. I return the food my 5 cats don't like because they said I could even if there not open. What he has a problem with is the receipts that print out each one I've returned which is never more than 6 small receipts, Then when he scans the 40 cans of food I buy he says " well of course their all different " im sorry do u want to eat the same thing everyday Anthony? And don't u get paid hourly?. I do turn all the barcodes in a line so they don't have to look for them then he proceeds to pick up each can one by one instead of just scanning the stack. He just seems like he doesn't like his job very much., but hands me the receipt and says have a good day. I thought maybe he's just having a bad day & we all do but it's every time I get him. read more

This location sucks and I see why looking at the reviews. Gentleman at the counter told me he could break a large bill, he then proceeds to get a manager and the manager is like "yeah we are not doing that we are not a bank" haha seriously great customer service. Again you picked the job I didn't so if you are not happy find something else. Horrible customer service from the "manager" read more

I prefer to drive a couple more miles to go to the other nearby petcos because this location's line situation always sucks. There's always only one cashier at a time, and no one comes to help until the line has built up to halfway across the store to the grooming room -- not even exaggerating. Additionally, when you order online for instore pickup... they still make you wait in line, which defeats the purpose of ordering online. Unfortunately, this has to be one of the worst petcos in the area. read more

This veterinarian office is just like a used car dealership. They try very hard to over sell you things that you don't need. I took a cat for a possible infection on one eye, and they tried to sell me from a Veterinarian Diet for cats to a fecal examination . My final bill for an examination and some terramycin was $350. If I had opted for all the extra stuff that I was not there for, my bill would have been more like $800! read more

Just here to rave and show my appreciation to Aaron who works here. Every time I come to this location, he is the most polite, kind, happy with a great personality and professionalism. I came in Monday around 8pm and he was all alone on register with a long line which he handled so well with a smile and even a couple of jokes in between. His kindness and pride in his work goes a long way and I always go out of my way to come here in hopes that I can get some of that energy lol. Aaron, you're a rockstar.. keep being you, you make this world a better place. Petco should be honored to have you. read more

I custom engraved a Dog Tag using the FIDO Kiosk it was quick and super easy to use. The service was good and using my phone number I saved some money so that was good as well. Definite 10/10 experience read more

Listen, this might not be a 5 Star Pl. for everyone, but I definitely had a five star experience. Was looking for something specific and called into the store. With such a great attitude the associate looked for the product for me and put it on hold for me at the front desk. Came by shortly afterwards and was greeted with such positive energy with everyone in the store. Shout out to Edwin and Aaron for being extra awesome. read more

Petco - Pet Stores Near Me - Burbank, California

I normally took my baby Dante with Eddie since he has a health problem. I try the first time with Ashley. She did a very good job as well she is so sweet I definitely recommend her read more

Petco - Pet Stores Near Me - Burbank, California

Petco Burbank saved me! My dogs got sprayed, and they were the only place that had the Skout's Honor skunk spray I needed. The staff pointed me right to it and were super helpful during a pretty stressful moment. Only thing keeping this from being 5 stars is that they're sometimes out of certain items I regularly need for my dogs. But overall, still a solid and reliable spot. read more

For some reason Petco removed my many 1 star reviews... Gee I wonder why. I thought it was time to update this review and say that my cat DIED the most excruciating death by starvation because Petco denied my years long prescription for hyperthyroidism from Chewy. That right they killed my cat... Worse off...I am now getting URGENT reminders of taking her in to Petco for her yearly exam. I am reminded of the torture I went through trying to have her die with dignity. Unfortunately that never happened and I have to live the rest of my life knowing the pain she was enduring while she passed :( read more

Petco - This is days before her excruciating death. She got so thin and couldn't groom anymore because Petco denied her life saving pills. - Pet Stores Near Me - Burbank, California

We've been bringing our Siberian Husky here for 9+ years for grooming. We took her in today and was asked if we wanted her deshedded. We declined since my husband just deshedded her a few days ago. We were then told there would be an additional $15 charge for brushing! Since when does a premium grooming appt not include brushing! Mele came back hime without being groomed. We will no longer take our two fur babies to Petco for grooming! read more

If you care even a little about your pet, DO NOT take them to Petco. I scheduled a vaccine appointment for my 9-week-old puppy. They told me everything was ready and I could just come in. When I arrived, they made me wait for over an hour and a half with a stressed, scared puppy -- no updates, no urgency, just indifference. Then, without asking me or even informing me, they performed a check-up I never agreed to. The vet finally came and said my puppy might have a disease, but he couldn't name it... couldn't describe it... and claimed it was "a symptomless condition most puppies get." Then he walked out and never came back. I am not exaggerating -- he vanished. They told me they couldn't give any vaccinations, and that I'd have to come back in a week, but that the same thing might happen again. Then came the kicker: they tried to charge me over $500. For what? No vaccines. No answers. No follow-up. No accountability. No manager available. Just blank stares and stress -- for both me and my puppy. This wasn't just unprofessional. It was traumatizing. My puppy came home more anxious than ever, and I left feeling completely helpless and furious. This is a place that should care about animals -- instead, they made my dog a number and a dollar sign. Oh and also they never provided me with the name of the doctor or person in charge They are completely unqualified to handle young, vulnerable animals. Please, for your pet's sake, go anywhere else. read more

For some reason this Petco never has any prescription cat food in stock. The shelves are always empty. You can't even get it online. I've asked many times and the manager is unable to answer the question. It's disappointing that they have no stock. But the store is always a mess and there's no one to help. read more

Kathy was patient to price match my every item without an eye roll or any attitude. She loves cat too! We shop here alot even though the parking lot can be a challenge. We get fish, pup, and puss supplies here every week. The grooming is good but you need to be specific. Nicole was the best, but now she is gone. Sad face. We order online for instore pick up. That saves time and money. read more

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DO NOT TAKE YOUR DOG TO BE GROOMED HERE!!!! I should have read the grooming reviews before booking my appointment here!! I paid $93 for the WORST grooming experience ever!! I could've done this buzz cut with my boyfriend's beard trimmer. She completely botched this grooming. She ignored everything that I asked and clearly just took a trimmer and buzzed all of my dogs hair off ...and terribly at that. His hair is completely uneven everywhere, especially on the top of the head and around the face. I'm having to take my dog to a different groomer today and pay for them to fix this mess. I also paid extra for a teeth cleaning, which he clearly did not get. Makes me wonder if he got his other services I paid for. I will be requesting a full refund and will never be coming back to Petco for grooming again . I suggest you don't bring your dog here. read more

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We just finished our dog training class with Justice, and we are so grateful for his help. He is so patient, knowledgeable, and kind. Not only did he teach our dog, but also us as owners. You can tell he truly enjoys what he does, and he is an expert at it! He made the graduation day feel so special and rewarding, and he even made an announcement over the store speaker! I just want to thank you again, Justice for EVERYTHING! read more

Petco - Pet Stores Near Me - Burbank, California

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poor policy and customer service receive poor ratings and customer complaints. Online delivery is always terrible.

As soon as you walk in for a vet check, the lady in the front was very nice and helpful and patient. then the doctors assistant came in and she was very patient as well. She went over the treatment plan how much it was gonna cause the doctor was very knowledgeable and very gentle with Junior. Granted the bill was a little bit bigger than I expected also, the doctor gave him a new diet plan, this will be for sure my go to from now on. We only want what's best for our little one shout out to staff the gentleman who checked us out. It seems like everybody in this location likes being there and loves their job. Keep up the good work. By the way, this was his first vet visit ever and the staff was amazing. read more

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Came in on a Friday morning as they opened up, little did I know one customer would be holding up the line as I waited for my turn...anywho I came to this location because they had the pumpkin purée pouches in stock here and I needed them for my dog. Clean aisles, stocked up well, but they should Atleast have two people ringing up customers because the line grows fast if not attended to quickly, as I stood in line, the other cashier(man) walked off to do something else, and I can say I waited a good 10-15 minutes mind you I was just tying to go in and out but that doesn't always go our way now does it? read more

I've had my dog for over 6 years now and maintained regular grooming/haircuts during this entire period. NEVER in his six years of being groomed while under my care has my dog EVER tried to bite someone or cause any issues of the sort while on the table. He's a nervous boy and I communicated that to the grooming folks before his appointment. When I got my dog back I was told that he repeatedly attempted to bite the groomer but they were still able to finish the cut (quite poorly might I add). When I was called and informed that he was ready to be picked up nobody told me that there were issues. My request to be informed if anything was happening during the appointment was also ignored. I simply showed up to pick up my boy and was told he caused many issues and that petco will no longer take him as a client. I've had him groomed through this company for years. I know my boy and I know that he will communicate his discomfort before ever getting to a point of trying to bite someone--the behavior that these groomers tell me he was showing indicate a neglect of care when my dog was clearly distressed. To make matters worse, he was groomed by the manager, Brett. I sincerely hope that the groomers at this facility are trained and perform at a much higher caliber than what I experienced from the manager himself today. He was also not present upon pickup so I couldn't get any actual information on what happened and I plan to talk to him to find clarity asap. read more

I've never written a review before, but after countless amazing experiences at Petco--all thanks to Aaron--I had to share just how incredible he is! From the moment we walked in with our very first puppy, Aaron made us feel welcome, supported, and confident as new pet owners. He didn't just answer our questions--he took the time to educate us, ensuring we had the best food, training essentials, and supplies to set our pup up for success. But what truly makes Aaron stand out isn't just his knowledge--it's his consistency, dedication, and genuine passion for helping people and their pets. Every time we come back, he greets us with the same warm smile, remembers our puppy's name, and goes above and beyond to make sure we're taken care of. It's rare to find someone who not only excels at their job but also creates an experience that makes customers want to return. Aaron's outstanding service has made Petco our go-to pet store, and we always look forward to stopping by knowing he'll be there to help. Employees like him are what keep customers coming back, and we truly appreciate all he does. Petco is lucky to have him! read more

This is specific for Giselle, not so much the store. She was the only cashier tonight when she was waiting on an elderly woman that took longer than you would expect. Meanwhile, the line grew to 6 or 7 people. She began doing double duty to quickly check each of us out. And a smile on her face the whole time. Just wanted to make sure she got the shoutout she deserves. read more

1st time at this Vetco. Ever since COVID, my vet does not open on weekends, nor do they do walk-ins anymore. And they close early now. I work early morning hours till late. Vetco is open late and on weekends. Dr. Shanina Halbert and the staff are truly amazing. Dr. Halbert is very gentle caring and professional. I highly recommend this Vetco location. I will be dropping my original vet since they've been my cat's vet for more than a decade. Vetco will be my new veterinarian for my babies. read more

the only reason i'm leaving a review is because i'm here like every week or every other week and their employee aaron is always so kind and welcoming. he makes everyone's mood visibly better. even when my social battery is dead he makes laugh and wanna engage in conversation. also he calls me mija. give this man a raise he makes the environment like 20x better read more

Their grooming department is top notch!! I've beeen taking my fur babies here for several years now and all the grooming staff is so helpful & caring! Vaiiliili is the BEST! read more

I would give this place 0 stars. They are always short staffed, always a long line because there's only 1 person on the register. When you need help on the floor, you can't find anyone on the sales floor for help either so you're stuck waiting a long time for help and to check out. The manager Diana, was talking to a customer for 5 minutes, when she was checking my items out, she kept texting on her phone which is unprofessional. When I needed to do a price match for items, she hesitated, gave me a nasty attitude and told me she wouldn't honor it next time because I have to be considerate of the line, when it was just 3 items that had to be price matched and I already had the items ready but yet she can be texting on her phone and talking to customers for over 5 minutes about non related Petco topic. Please hire more people, retrain your employees especially the manager. Employees shouldn't be on their phone or be giving attitude to customers at all read more

Slow servers that take forever. Online items that they say are in stock are NOT in stock and they have cancelled my orders several times. GET YOUR SHIT TOGETHER OR CLOSE YOUR BUSINESS! read more

What a joke this place is. Let me save you a day of your life and give you the spay pricing that they refuse to give you over the phone. $770-$900 to spay a perfectly healthy cat, and the consultation fee is $88, for literally nothing. The fact that they force you to go in for this, is ridiculous. Waste of a day. read more

I walked in to pick up my online order and saw a long like with one cashier only thinking I was going to wait a long time but the cashier Aaron was multitasking using two cash register and making the like go fast he's great another customer asked are you the manager he said no he definitely needs to be a manager or give him a raise he deserves it 100% read more

Petco sold me a sick cockatiel. I purchased a little friendly cockatiel in December 2023 for my fiancée as a present. His name in store was Lemon Drop. We renamed him Sunny. He is a cute little guy who was very reserved at first but later began to open up to us much more. We've been doing everything by textbook. Feeding him, cleaning his cage and toys, and making sure he is happy and healthy. Things were going great for the first 4 months. He really enjoyed singing every day. Days were great. Suddenly, around late April of 2024, Sunny began to throw up consistently one day out of the blue. We were very worried and took him to a pet hospital to get checked out. The vet ran some tests and it turns out that Sunny has a fungal infection called Avian Gastric Yeast (AGY). It is a fungus macro-bacteria that latches onto birds and affects their dietary track, causing birds to vomit food, not digest food properly, cause runny/diarrhea stools, and causes dehydration. We had no idea how Sunny could have gotten this. And then we found out more about the AGY: AGY is transferred through physical contact with affected birds or affected items. This includes other birds who share or have shared the cage with Sunny, along with any food or water bowls, leftover feces, toys, and anything else that has been in contact with the said infected host. I trusted that this PetCo maintained their cages and cleaned them properly. However, I have gone through this particular branch multiple times to see the birds, as I have been on a lookout for a new companion for my fiancée. 90% of the time, the cages have been dirty, the water has been dirty or sometimes filled with feces, and seen birds feces all around the habitat. To make it even worse, AGY isn't something that is shown in birds right away. It's a fungus that gradually grows inside its host, and will eventually start affecting the hosts internal system. This is why there was a four month gap where everything was okay. It didn't really start affecting Sunny until the AGY was starting to take over. For three months since April. We've been taking him to the vet for treatment and have been giving him medication to try to help and eliminate the AGY. For three months, we've been cleaning his fixate daily, feeding him emergency food through a syringe to help his system digest food. For three months, we've been taking him to monthly checkups to see if there are improvements. For three months, we've done everything we can to help him get better. Now three months later, we're here at the vet having to determine one of the following 3 options: 1. After already spending $5,000 in medical exams, tests, monthly checkups, hospital night stays, and additional treatments, our poor boy is in worse condition. The vet says we can keep Sunny here for a few additional nights at an additional cost of $1,500 to see if there's improvement. There is a 10% chance this will help him recover. 2. We can take him home tonight, be there for him, and just try to keep him comfortable until he succumbs to the disease. 3. We can end all suffering right now and perform a euthanasia on the poor little guy and let him rest. We are emotionally distressed, as this is a very difficult decision for the both of us. We're going to lose our friend, and there's nothing we can do about it. This could have all been prevented had PetCo cleaned their cages much more efficiently after each bird that comes in. We have tried to reach out to PetCo to tell us how they will compensate us for the emotional and financial burdens we have gone through for the last three months. PetCo never called back. We tried calling again, and now they are ignoring us. Do yourself a favor. Don't purchase new friends here, unless PetCo guarantees you that they are handed off without any diseases or sicknesses. We have gone through so much, and I don't know how else I can emphasize the stress this branch has put us under with this little guy. He just turned 1 year last month. It isn't fair for a poor little kid to die of some horrible disease. PetCo, thanks for the stress, tears, and sadness you have thrown into us. Sunny did not deserve this, and it's all your fault. A total of $5,000 could not save our little friend. read more

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store not a issue, nice employee and helpful my concern product they selling, i purchased twice superworms packet for Petco by Imagitarium Vita-bags they are cheating , container of 50 ea has only 25-30ea not good read more

Petco - Pet Stores Near Me - Burbank, California

The Vetco connected to this Petco is an absolute disgrace. They lie, cheat and steal to get you in the door and the fleece you. No matter what they say about their prices or deals, add a 0 to what the actual cost will be. Run as fast as you can to any LEGITIMATE vet and not this house of horrors. I took my cat in here for a basic checkup and rabies shot and was quoted $50 total on the phone, then when I showed up they tried to charge $1,650. Absolutely despicable. read more

I'm having a hard time writing this. I was very emotional leaving. My boys and I went in to buy a hamster. The girl that was kind of helping us is not the right person for this job. We wanted a hamster that was dropped down to 6.99. My son asked her we really love this hamster can we see it. So it turned out someone bought already. Which was fine, and I still inquired one. She started talked to the girl that bought the hamster. I did not need to hear the details she went on and on... kept saying hamster are not to be pet they are ment to be left alone, and not to be paired. I don't know why petco does this, but they should be alone. Then the customer said you must love your job. She said ooooh the mornings are so terrible it's a crime scene.The description was not welcomed on my end. I had 2 kids with me. I almost felt like she only said that because my boys were excited to get a hamster. We ran out of there because of her!!! She does not belong there she is not friendly at all!! Never coming back thank you! Btw my kids left crying thank to her. read more

Do not take your dog to grooming at Petco. Teeth cleaning and nail cutting is supposed to be a part of the package, however it never gets done. The last time I took my dog they cut her paw and didn't even mention it to me. They are super rough with my dog and rightfully so my dog reacted (following her last grooming with her cut) and they put blame on her when the groomer should know how to manage dogs. Stay away from this Petco. read more

I'm so sad to be writing this review but I was told it needed to be said. Vetco is a complete scam. I was fine with them taking care of my first cat. They gave me some meds to give him because he's a "hassle" and gets aggressive with them. Totally understandable but he never acts that way at home nor with strangers or anyone. But vets, I get. I found another cat and sadly it didn't make it. Thanks to vetco, I was told to administer a bunch of meds on a baby kitten and he didn't really have a chance but why wasn't I told ya know? The vet chuckled and told me I'd have to be on watch and possibly go to urgent care if it gets worse. Well, I went to sleep after giving it all the meds they told me to, woke up to a lifeless cat that was still alive and had it die in my hands... with my 8 year old who just experienced her father passing. On top of that, I brought in my NEXT cat and she wasn't even tested nor seen. In fact the doctor came in and was yelling because of the prior animal.... All in all it's been the worst animal hospital we've been to. I've taken my animals to Glendale Small Animal Hospital and it's been the best experience ever! They actually care for your animals and getting to know them... even with the busy-ness! And guess what... my first cat doesn't have any behavioral issues at the small animal hospital.... Crazy right? Petco is less busy with more attitude ... it's awful. Do not recommend this place and recommend you look for better options for the pet you love. read more

I usually have a good experience when shopping in store myself, but my online pickup orders are canceled every single time...even when I find the items on the shelf later that same day. I guess they don't want me to get my 10% off. read more