Awful, just awful. Let me just start with the fact that I brought my little puppy in and after 3 hours I find out that it wasn't even started. Beyond frustrated at that. And I wanted to go to Petco because I always come here but they always have new workers so my business is never appreciated. I am definitely going to recommend people to take their dogs to small businesses because they notice you and actually take care of your dog. This was such an awful and annoying experience, and I am strongly disappointed in their customer service. read more

I came in to buy fish today that is nearly impossible. one they are out of stock of everything two their tanks are dead and three they won't help you. I watch three sales associates over the age of 25 hit on underage girls who are probably only 14 so I would suggest to go to Petsmart Terrible service terrible selection terrible staff read more

I made a trip into Petco today since my youngest girl turned 1 and we decided it was time to start weaning her off puppy food so obviously I had a ton of questions. I walked in and found a gentleman by the name of Anthony greeting me right away and not only was able to answer my questions but was quite informative as well...giving me more info than I knew about each brand. He helped me with all of my purchases, walked me to the front, checked me out and assisted me out to my car as well. I will also say that every time I come here, the store is clean and there is always a presence of employees. I've been to other pet stores where I literally have to search for someone. Also, the rewards program is nice here. You sign up with just your phone number and enter every time you shop, you can get automatic discounts and after you spend a certain amount, you receive $5 off coupons. We get them once a month. It's a nice deal to be rewarded. They have a big parking lot but share it with many other stores (including a TJ Maxx as well as Buy Buy Baby) so it does get pretty busy. But never too much of an issue. read more

This Petco is the nicest, cleanest and most friendly. I live in Northridge but i will always come to this Petco for my 3 dogs and my Beta. The staff are all very knowledgeable of all the animals. They answered all my questions when I first got my Beta and new puppy. Their dog trainer is extraordinary! I never thought one of my dogs would ever learn any tricks but with in a few minutes my dog was rolling over and playing dead! The only downside is they don't sell the diet food my fat dog needs. They can order it, but it costs extra. :/ read more

Although the establishment was very clean, and the service was friendly, there is a VERY poor selection of cat food here. They have Science Diet but a very poor selection of Royal Canin and the other "higher end" cat foods than some of the other PETCOs. Just be warned if you have a specific food you are looking for, for your feline friend. read more

I came here to buy a lizard and had a bad experience. I couldn't get a staff member to help me, I kept getting dismissed and waited 20 minutes before someone helped me get my gecko (even though I had asked different staff members for help multiple times). When I finally did get someone to help me, he was extremely rude and didn't provide me with any information (pamphlets, advice, etc.) on how to raise my new gecko, even though I told him this was my first reptile. Of course, I had done my own research on the reptile and had a good idea of what I needed and what would be best for my new lizard, but I didn't receive any guidance from the staff member whatsoever, which you would expect when going to adopt a new pet. He just put the gecko in the box and told me to go check out. The one thing he did help me with was getting food; he picked out what food I should bring home for my gecko, but then when I got home, I actually researched it and found that it was the completely wrong type of food that no geckos eat, so I wasted money on that and had to throw the food away. I know it's a hard time and COVID complicates things, but I definitely felt like me and my new lizard did not matter at all to the staff there, and that they didn't care about my business. read more

Does PetCo pay its employees to stand around gossiping, flirting and texting? I wonder- do you train your employees AT ALL? I was amazed that I wandered the aisles for approx. 20 mins and still wasn't asked if I needed help. I finally had to try to find someone to help me. I found 3 employees huddled together chatting and texting. They ignored me entirely and acted very irritated when I interrupted their gossip session to ask a question about a pet related item. Do these people know they work in a pet store? Because when I asked a few simple questions about ties outs and dog brushes, they acted as if I had asked them a calculus question. On top of the complete lack of service and knowledge, everything in the store is grossly overpriced. I left this store feeling like I needed a shower because its so dirty. I really don't know how this store stays in business. read more

Lauren always makes my dog look great. She has been grooming my dog since he was a puppy, he is now 18 months old. I am always happy with the job she does and recommend her. read more

Took my 2 small dogs in a few weeks ago for a mini make rover to the grooming dept. though the groomer was very kind, it was odd that it took less than 5 minutes per dog with only her working. My dogs already have major anxiety getting groomed so after asking if she completed everything included in the package (nail trim/buffing, ear cleaning, teeth brushing or breath refresher, light paw shave) plus anal gland expression for both dogs that I told her was needed, she said yes everything was completed I questioned the gland expression as it was not on the bill and she said it was included... odd but ok. I noticed right away the nails were trimmed so great, paid and left the store. Got home and one dog I could clearly see her ears were not done. Other dog boot scooting just as before... paws aside from nails weren't done. Nails were not buffed out. Teeth were not touched. Contacting customer support who suggested I'd contact the store manager directly. It is now 3 weeks later, no call back and after I've called the store directly a few times, every time I ask for a manager the phone hangs up. I got 20% off grooming for first time visit so only paid total $40 for both dogs rather than $25 apiece but I basically paid for a $20 nail trim with no buffing or any other service. Unless my money is refunded for a job NOT done or free service for both dogs to do ALL services that should have been taken care of, I will definitely not be back and will no longer shop at Petco. Very disappointed in this whole experience. Though it was my fault for not checking right then and there, but you trust them to take care of your pets and take care of the service you pay for. My priority at that moment was to get my dogs home so their anxiety would ease up. read more

I just have to say that Zion did such an amazing job on my dog Billy!! I loved how she did his grooming She is the best!!! She was very careful with him and that he has some skin tags so sometimes they end up cutting them and I am very hesitant to get him groomed because of that. Zion was careful precise and she gave him the most beautiful cut , we get so many compliments about how cute it looks. So Thank you Zion u do a Great job!!! We will be back to always see you. read more

I never bought a snake from them, just went inside to look sat the snakes and saw that the humidity was off while the temp was too low as well.... Just a huge no. It will give them respiratory problems and then they'll die. Take better care of the animals!!! It's not that freaking hard!!! I walked into petsmart the other day and THIS is what the tank looked like, covered in fog and looked like it had just been sprayed down not too long before. Petco needs to take notes on how to PROPERLY take care of the animals read more

There is not so many pleasant things such your happy dog and it's worth to try your best finding it. This place is one of that kind, my baby dog was so excited to go here, she adores groom master and it seems she totally trust him. What else could I ask about?)) read more

Petco - Great assortment of treats - Pet Stores Near Me - Canoga Park, California

If I could give less stars I would... I came in today for my two terriers to get a simple nail grind.. one of them they charged a nail grind and a buff and the other one only a nail buff.. which tbh doesn't make any sense when they both have the same length nails. One just has extremely long quicks which I guess the groomer wasn't knowledgeable to noticed. One of my terrier is a bit sensitive and isn't the most trusting.. he doesn't typically let people pick him up next to me. And I was trying to explain that but the groomer was to inpatient to listen to me.. so she insist to try to pick him up next to be and he try to get mouthy... I walked away and sure enough he went with her.... I can tell she was already scared off the bat.. and my dog can clearly sense that... ended up calling me back not even 5 mins.. and was saying how he was trying to aggressive bite her not just the tools... my dog has never had this problem with any one before... so all that was telling me was she wasn't being sympathetic or compassionate to my baby at all... I had no problem doing it when I got home... very sad that a "professional" didn't know how to handle a nerves pup. Trust me these groomer don't seem to know much about dogs or how to adjust there behavior with a nervous pup. read more

My dog, Nico, always looks so cute after she visits Parus. She hates being groomed, but Parus knows how to coax her into submission. Thank you Parus! read more

The vet and vet techs at the Vetco inside this location are so nice and welcoming and made my senior dogs feel so comfortable! They reminded me that two of them weren't so for rabies vaccines for another 2 years because I thought they had gotten the yearly shot instead of the shot that is every three years. The lady at the grooming department verified this for me and told me their exact expiration date and did a great job grooming my stubborn dog's nails! read more

This is a horrible Petco for tropical fish. It's like the manager here doesn't think they matter. Dirty tanks, bad lighting, sick fish. I'll shop at other Petcos but not this one. read more

I go here really to take my dog for grooming. The groomer, Gabby, is the best. My dog loves her, and she always remembers without me having to remind her, to not put any doggie perfume on after the bath. I like my dog to smell like a dog. They also carry a line of food "Just for Dogs" that my dog likes and I usually have to order online or drive to Sherman Oaks. So it's an added benefit to go to this store. Nothing the store has any control over, but there is always plenty of parking. read more

Ordered a product online to pickup in store which was in stock but within an hour it was no longer available and my order was cancelled. So I decided to go into the store today, 3/13 to look for alternate options and the store smelt SOO bad of animals I legit got nauseous and had to leave before even looking for other options. read more

I wanted to get the larger Bach but they didn't have it so if I get 2 medium bags I pay 20 more :/ just decided to take the one medium sized bag and wait till later i guess. I was going to give 3 stars but the staff was super friendly and they tried to help. they accepted my opened bag of dog food cause i got the reg bite size and i needed the small bite size, read more

The grooming at this petco has REALLY gone down hill these past few months. It usually takes and hour or two longer than they tell you for your dog to be ready, and the past 2 times I brought my schnauzer they messed up her hair. She not looking proportional at all. Frankly, she looked better before the haircut. Definitely will go to a PROFESSIONAL groomer next time. read more

This store has the worst customer service of any pet store I have ever encountered. Additionally, the store is unorganized with numerous items with missing labels. When I asked the cashier why so many items were unlabeled and confusing...she told us "I don't know what to tell you." Who says that to a customer? And to make matters worse...the manager stood by and said nothing. I will never patronize this store again...If I'm spending my money you need to treat me with respect, which is why I will shop at PetSmart. read more

DO NOT USE THE ONLINE SUBSCRIPTION SERVICE. It was horrible. It was supposed to save me time (and money), but it was a pain in my butt. I spent time trying to straighten out the time between shipments (unsuccessfully) and when I got fed up and went to go online to remove my credit card info and stop the subscription, THE ALERT SAID THAT THE SITE WAS DOWN, BUT THEY WERE STILL CHARGING MY CARD!!! I wound up spending approximately an hour and a half total on the phone trying to cancel the subscription as the language barrier, "down system" and lack of authority/training given to the operators was frustrating as heck. Thankfully, there was nothing wrong with the dog food itself, just the HORRENDOUS MANAGEMENT OF THEIR ONLINE PRESENCE. It's not worth it. read more

I have been coming here for years but recently everyone I have been working with is quitting. Dropped off my dog in the morning he still wasn't ready in the afternoon!!! Spoke to the manager (Matt) and his reasoning was we don't work on your dog alone(even though I booked an appointment) He said if you want us to work on your dog alone you have to pay extra??!? Why are you guys booking appointments on top of each other? Worst service I have ever had at Petco with the new employees. Jalen was working on my dog and he was supposedly the manager. He didn't even come out to talk when I asked for a manager! Don't go here! The new management is terrible! read more

Don't buy any filters at this location Sam and Jenna will give you a hard time and make up excuses so they won't return your money for their defective product, will even go to the extent of making you feel like you stole the product you're trying to return. If you complaint to corporate it's even worse one of the stores managers will contact you and try to blame you and not once offer an apology for the bad and racist behavior of his employees, I used to think this was a good store and would make the drive all the way from my house to buy products here until that bad experience I had. It's a shame they don't care about their customers or try and have a bit more of an education to make returns or inform their associates that racial profiling is never ok. read more

I recently moved to the area, so now I'm going to this specific Petco (on Fallbrook Avenue) on a regular basis. I have to say...every time I come here, everyone is very friendly and very helpful. The store's layout is good, and it is always very clean. I also love them because they support rescue organizations by allowing them to display the dogs and cats that are in need of homes....I love that! My only complaint is that I really wish they didn't sell live birds. It's sad to see birds trapped in a cage. Even if they are well cared for....I just personally think that birds shouldn't be denied the ability to fly. So I would encourage Petco - and all other pet stores, as well - to stop selling birds. Other than that, I have no other complaints. I like this store...I like the staff....and I will continue to use Petco on Fallbrook Avenue for all of my dogs' needs. read more

I used to enjoy coming to this Petco because it is so close to my house and the employees are friendly. However, for the past three months I can't seem to buy the Applaws cat food that I have been buying for years. It is never on the shelf even though there is a shelf tag describing it. Whenever I ask about it, the employees say they don't have it, but to "come on Thursday because we always stock on Thursdays". So, I have been coming every Thursday and they still don't have it. When I ask, they simply say "well, if it's not on the shelf, we don't have it". So, I have to drive to the "other" pet store where the drive is longer, but they always have the product in the two flavors I normally buy. If they constantly run out, why don't they order more??? No more making two trips for me. read more

Better run and cleaner than the Woodland Hills Petco. Also whoever is managing this store is hiring better people than the Woodland Hills store. The employs here have a positive attitude and greet you when you enter. Attitude matters. And this location carries a bigger variety of treats. Can't speak for the grooming department since I haven't tried it, but the retail section is doing a good job. read more

Totally disgusting. The girl in front of me in line requested a bag of live crickets. The male cashier (the only one on duty) goes over and picks a couple handfuls of crickets with his bare hands doesn't wash his hands after and continues to go on about cashing people out. Gross. You know he doesn't wash his hands after holding his dick for a pee either. Gross dot com. read more

I called the grooming department today to see if I can get my dog groomed and to find out the pricing on getting his haircut . I had to call 5 times just to have someone call and be rude to me on the phone and tell me that they had no time to schedule me in today and was even more rude about it . Sorry I'll save my $70 which is a rip off for a small dog to get a hair cut and only a hair cut I didn't even want him bathed . This is poor customer service and I refuse to take my dogs here again and will take my dogs to PetSmart where the service is better read more

-1 if I could. DO not get any animal there or any live food for your animals there. I bought some meal worms for my Gecko that I did not buy there.. Just his food. They were all dead or hardly moving. The girl that I spoke to goes well you need to take them out of the frig and into heat.. NO kidding I know that. But they still won't move and now most are BLACK and my Gecko won't eat them at all. After the hassle they finally gave me my money back.. ( still gotta check) their mice all have lumps and are in really bad shape. Look like tumors and are kept in very nasty cages. If you want your pet to get sick then by all means get feeder mice here but I would avoid this place. I will NOT shop at a store that sells animals that are dying or have huge lumps on them and are told that oh those are bites. NO dude they are NOT bites. Nick says things just to get people to buy things, Won't go there again. Instead I go to a MOM and POP store by West hills pizza.. read more

If I could I would give them no stars!!! I made appointment for my dog's grooming and they called and cancelled on me so I made another appointment for the next day, they didn't have my dog's rabies record so I had to leave and make another appointment. Here I am for the third day in a row and she tells me I am half an hour late which was not true and I was there 5 minutes before my app! She goes to get the manager and I am waiting for 10 minutes. He comes and of course takes her side and tells me they don't have time for my dog! It was Mali, the stupid groomer's fault for making the mistake but they denied me service after all the time I waisted on them. I will never go back there again. Stupid groomer, and even stupider managers! My problem is that none of these people were nice and did not apologize for their mistakes! Very rude and disrespectful! read more

This is for grooming: THANK YOU GABY! After trying so many groomers in the neighborhood we finally found the best. This is the 3rd time we brought our poodle mix Poppy to see Gaby and we are so pleased! Our dog use to tremble and pee a little from nervousness and we felt horrible getting her groomed. BUT now she's happy to see Gaby and comes out looking so beautiful! Thank you! Thank you! Thank you!!! read more

My boyfriend and I have been bringing his beagle every month or so to get groomed. We are usually satisfied with how he turns out but this last time we brought him in he didn't even seem to be washed. For a full service wash we noticed his ears weren't cleaned and skin still looked unwashed and irritated. When we confronted the employees they seemed nervous by our inspection. When we bring the dog he usually doesn't seem afraid but as soon as we saw him he had his tail between his legs, head down to the floor, and was pulling to get out of there. Never going back! read more

The last time I stopped in at Petco, I had a nice experience with a particular employee who was so kind and helpful, though I can't say that's my general experience here or at any of their locations. I used to think working in a pet store must be awesome! Then I noticed so many unhappy employees... why is that? It's an ok store for any type of pet product you may need, but the higher prices than the less corporate type pet shops are what keep me away. In a pinch, it'll just do fine. Just about every weekend they have pet adoptions with kittens and older rescue cats. The dogs are showcased outside in pens and range from puppies to other rescues as well. They have a good variety and it's a wonderful thing to adopt pets you guys. Adopt one if you can! The groomers here like in other locations are questionable. I understand that not all pets are easy to deal with but some of these people just do not seem like they enjoy what they do. It's sad seeing a dog strapped into one of those harnesses who is dying to be done with his grooming session just as much as the groomer is - if only the damned groomer would get off their phone already and finish the job. Invest in a good groomer. Petco sucks at that. read more

I have been going to this Petco location to have my dog groomed for over 1 1/2 years, and have had excellent service with Jeff. Unfortunately yesterday Jeff was unavailable when I dropped off my dog for grooming. I was explicit about what I wanted done. It was a simple request, I asked to have my small 14 lbs. Westie bathed and also asked to have his head and neck trimmed. My husband ended up being the one to pick up the little guy, and when he came home, I realized immediately that my request for the trim had been ignored completely. By now they were closing and there was no one to reach out to. Today I called and was treated extremely rudely by a gal named, Deni in the grooming department She was very condescending, and asked me three times what I considered to be the "head" of the dog. She insisted that they trimmed his head, but in reality they only trimmed his muzzle. I responded to her idiotic description as to what a "head" was, by stating that I had asked for his whole head to be trimmed, she continued to argue with me and refused to take responsibility for the mistake and even spouted that "there was no reason for me to be upset." Had had a calm conversation with her up until this point, but frankly after that comment, I WAS upset. She went on to say that I could bring him back at 4:00 today and they would trim what I considered to be his head, but they were going to charge me an additional $20!!! -- So lets recap, they made a mistake, I now have to drive back over with the dog at a time that was only convenient for her, for a trim that wouldn't take longer than at the most 5 minutes AND even after being insulted, inconvenienced, pay double what I had already paid for services. When I went into the grooming area of the store, I asked who the manager was, and Deni, the same gal on the phone said that she was. I then asked for the general manager of the store, Frank, who stood by the rudeness of his employee and said that the lack of communication was due to me! -- Even though I was the one who had originally taken my pet and explained what I wanted done in person to another employee! This entire situation was unreasonable and unnecessary. I do not know what has happened to the customer service at this particular Petco, but after my experience today I will never take my pooch there again. Business should be earned not expected. read more

Gabby is excellent in every way possible! She listens to your request of what you would like to have done with your pet. She is compassionate, loving and makes our Zoey look beautiful every time! I highly recommend her and Petco! read more

A group of fish were dead in the tank..... I think they should make sure the fish is healthy before trying to sell them as a pet.

I am giving this Petco such a raving review because of their employee Selena. She was so helpful and she is so knowledgable!! I was super impressed. She went above and beyond and really helped me tonight! Best experience I've ever had at a Petco! She's super sweet and she noticed I looked like I needed help and actually approached me and asked if she could help. First time I haven't had to flag someone down. She knows SO MUCH about dogs and dog products! If you need any help, ask for Selena! read more

Worst customer service. Period. Long lines almost all the time. Not enough staff to cover customers needs. Manager went into office instead of helping customers. The ONLY reason I use this store is because PetSmart closed in my immediate area. read more

This location had friendly staff members and excellent choice in dog toys. However, they have poor quality and choices in pets and the overall smell was unbearable. read more