I had a good experience with my first visit for grooming so when I called to schedule or second I was surprised to hear that I would have to bring my dogs vaccination records again. I asked why, she said they had some computer problems. When I asked if she could see that we've been there recently she said yes. well if you recently groomed my dog I obviously brought the records the first time, right? Why would you inconvenience a customer when you have computer problems? She said that's what she was told to do. She refused to help any further so I called the corporate office. They told me that every store keeps hardcopies of the vaccination record so regardless of the computer they did not need to bother me for it again. Corporate said they would put $20 in my name at the store as an apology and that they would clear it up at the store. When I came to pick up my dog, the grooming job was good btw, upon checking out, the young girl was charging me the full price. I told her there's a credit from corporate under my name and she looked at me completely confused. I told her to check in my name and she acted like she had no idea what to do but continued to press for the full amount. I asked for the manager, this guy with a bad attitude comes and said well we have no way to prove that, you could be just saying that. I said corporate told me there would be a credit here for me and he pushed again saying they have no way to confirm that. I had to insist several times saying the credit is there under my name and pointed out that neither of them has even checked the system! He asked her to check my name and what a surprise, there's the $20 credit! Well this so called 'manager' just turned and walked away. No apology or acknowledgment of any kind and the girl never looked up at me again. I have never seen such bad management, customer service, and employee training in a retail store in my life. A note to corporate, you better get this store under control. They're killing your brand out here. read more

This pet store has basic supplies for most animal owners. I typically bring my kids here so they can look at the animals while I'm picking up stuff for our beta. Not the nicest pet store around, however has the stuff I need for our terrarium and freshwater aquarium. I typically go to mud Bay for dog food, much better selection and higher quality food for dogs. read more

I been coming in to this pet store since Monday getting my puppy his second set of vaccines, ask one of grooming ladies about pricing and age on grooming, and she said I had to wait 24hrs so they can trim my puppy nails. I did! I'm here and they won't take him they said now I have to wait until he his 16 weeks!! I am really disappointed and I felt they miss treated me.... love the VET CLINIC AND THE STORE...NOT SO MUCH ABOUT THE GROOMING PERSONNEL!!! I will be back to take to the other girl that give me the information at first if I could give zero star I would.... THEY DO GIVE FREE EYE ROLLING TO QUESTIONS..... read more

The petco in Covington, Wa did a very great job on my toy poodle... I love going there. Alana knows what she's doing when I asked can she make my dog look like a toy poodle and she did that. Thank you read more

I spent almost $100 on fish and supplies from this Petco in Covington. The blue lobster that I bought died around 3 weeks later. I brought in the dead lobster since Petco guarantees fish for 30 days. They asked me how long ago I bought the lobster and I told them 2 or 3 wks. I did not have a receipt but they looked up the purchase on my pals account. After around 15 minutes of trying to get skew numbers, the customer service rep comes back and says that they have no record of selling a blue lobster within the last 30 days and I cannot return it. I looked puzzled because I knew for a fact that it was not over 30 days. I continued to let her know that I bought the aquarium after maple valley days where my son won a goldfish. So it couldn't possibly be over 30 days. It got very awkward and I felt like everyone was looking at me as a liar. She said she has to go by what the computer says. I left the store and immediately searched my car for the receipt. (Keep in mind that I have now wasted 30 minutes of my life for a $6.99 lobster!) Lo and behold I found the receipt in my car with it dated 3 weeks ago! Apparently, their computers are not very reliable!LOL I went back in and wanted my money back instead of store credit knowing that I would never step foot in a Petco again. Finally, I got my refund of $6.99 and Petco lost a customer for life. read more

We had an unfortunate experience with the dog trainer who has completely changed our opinion on the Petco Covington store. The lack of costumer service she displayed with loud open criticism when we forgot to bring the puppy shot book with us created an embarrassing situation where we did not want to return. Rather than asking us to step aside for a private discussion Amy chose to dismiss us in front of the entire class. When I called afterwards to ask for a refund for the class John advised it could only be provided with a receipt and visit to the store. Clearly they knew we paid as we were enrolled for the class having received a reminder call at 7:30pm the night before. I asked if they could look up my PALS card and the phone was handed over to Amy without any mention of my call getting handed over to the trainer. Amy proceeded to tell me that the shot records were needed. I advised I had them in my hand. Amy then said we could attend the next class. I advised that the experience of being humiliated in front of everyone was so unsettling that we wished to receive a refund. Amy said the only way that was possible was with a receipt and continued to argue that we just need to bring in the proof of shots. Sadly she completely missed the point that her actions and how she handled the situation made us not wish to return. I asked to speak to the manager and what his name was. She said Josh. I asked if he was is in and Amy advised he wasn't but would be in at some point in the day. The class was at 10am. My call to John and then Amy was 11am. I did not receive a follow-up call. A few things went wrong here. The first, do not publicly humiliate a customer. Second, don't argue with the customer about a different issue than what the complaint is about. Third, why not mention the Confirmation Number which is emailed could be used for the refund or in-store credit. Last point, call the customer when they have asked for a call. These are all reasons why we will not be shopping at the Petco Covington store. We returned today with the receipt and obtained a full refund. read more

GROOMING SALON REVIEW - Is it just me or can anyone else see right through the clear glass window as you walk into Petco that these animals being groomed are being abused in the worse sense of the word? Right out in the open! Stand and watch for a few minutes (that's about all you will be able to stand) and you will turn around in disbelief that an owner would knowingly drop their beloved pet off just so their pet could be viciously brushed, trimmed with clippers that are most certainly dull because they pull so brutally. I don't think these owners must know because they must not stick around to watch. Honestly I have never seen in open view such a tragic showing of miserable girls who hate their jobs while grooming these innocent pets. It's cruelty. read more

Well... It's convenient. That's about it. Very poor customer service especially around the grooming department. Called for a nail trim and they couldn't be bothered to even answer as to whether I could bring our pet in. Asked if I could make an appointment and they said no. What? Just no? Not today? Not ever? No explanation. Just "No". Typical pet store slacker employees who have better things to do than their jobs. You get a free eye roll with every question. read more

For years, I've been taking my dogs to the Covington Petco for food, accessories and grooming. The staff there has always been attentive, and Petco seems to have plenty of the food and other products I'm looking for. Unfortunately, in the last several months attitudes at the store seem to have changed. Grooming appointments take longer and longer to get. Or when I call in I'm put on hold ("for a few seconds") and forgotten. It's gotten to the point where there are just too many dog grooming stores in the area to put up with being treated like that. read more

Just make sure to ask how long your groomer has been grooming. They really should let you know that most if not all of their staff has been grooming for weeks or months and training on your dog. You should get school prices since your dog is a guinea pig. My dog still had sap between her toes and still had eye boogers when I got her back and the haircut was really choppy looking and her head looked like Gumby. Nice girls for the most part but high priced sloppy grooms. Go to an independent mom and pop place or a mobile, they are trained much better. read more

I had a pretty happy pet adoption at this petco location a couple years back. Me and my sweetie both agreed to get me a new pet, a Hamster and went straight to petco. We didn't know there was a small critter adoption event going on and i was super excited. There was only 3 left. 2 Hamsters, one Gerbil. I loved the little Robo hamster and picked him. The employee who helped me through his adoption process was very informative, talkative and i was left happy to have stopped by. We asked him questions like where did they come from, what happened? How to take care of them (even tho i've had small critters since i was young) I wanted to know what he knew and to see if at all, he was truly a pet person. And he was. He said the critters were from previous owners who sadly gave them up and needed a second chance. They also had a low adoption fee. So it was a good time to suddenly come in looking for a hamster. Since i've only been here a couple times, i can't give a great and through review but just know that i like this petco better than at other locations just because i could find what i was looking for, staff was friendly and the store was spacious and clean. read more

Ms Leysa is an AMAZING trainer!! She is patient and attentive to your dogs needs. She is easy to learn from and makes sure you are on course when training! I couldn't be happier with the results! read more

I brought my dog in last minute without her papers showing rabies vaccination, etc. But the lady got right on the phone and got my dogs records, and in 20 minutes we were outta there! Cheryl was awesome, and the store was super clean and easy to find things. Thanks Petco! read more

Called regarding some questions about an enclosure and was told they are remodeling and she could not help me. I asked if I was inconveniencing her and she only got more rude. I'll stick to Rebers ranch read more

I bought my kids two hamsters here and my son's worked out great, my daughter's, not so much. It made noises and seemed to hate us. It scared my daughter to death. So we had to regretfully return it. The staff at Petco was so understanding about the return. They really seemed to care about finding the right fit for pets/owners. I hated to return a live animal, but they made me feel comfortable about doing so. For that, I am very thankful! read more

This review is for grooming dept - When I walked in with my pup, there was a woman at the counter eating a snack (whatever, I don't care about that), I was greeted with, "who is this? " Not even a hello. I told her and she went to get the groomer. When the groomer came out (Amanda), she didn't even look at me, she just asked me what I wanted done. I proceeded to tell her what I'd like, and last time I had him groomed (at a different location) it was too short for my liking. She tossed the length swatches on the table and said, "I can do any of these or longer". I chose the length and she took my dog. I felt more like I was inconviencing her more than anything, like I was annoying her because I had scheduled an appointment to get my dog groomed. Don't get me wrong, he looked stinkin' adorable when I got him and I applaud her for that, but her attitude towards me left me feeling uneasy leaving him with her. I work in retail where I deal with people all the time. I at least fake being happy if need be. Or maybe she was just having a bad day, I don't know! I am unsure whether or not I will return to this location again. read more

This store used to be great until the new manager Carolyn took over!! Now all the great employees are leaving (Ms.Leysa- the best dog trainer ever, Yukie- another awesome trainer, and Josh-an awesome groomer) Theresa and brittney are still there, but it's only a matter of time before Carolyn micro-manages them right out the door!!! And, Petco got rid of their old training program and will only teach you to reward your dog with treats. Can someone say doggie diabetes? Don't waste your time or $119.00!!!! Can I rate then negative stars? Very dissatisfied. We are banning petco completely. read more

I've gotten quite a few fish from here. I had a tank with 2 female bettas that I bought from them, and decided to add in a new snail, and two other fish. I was told they would all do very well together. Two days later and both of my bettas (that I've had for months) were dead, and one of the new fish was dead as well. The snail was dead by the time I brought it home. Went in to get my money back and they wouldn't do anything about the betta fish that were killed by the diseased fish they had just sold me. This isn't the first time I've gotten diseased fish from them either. Incredibly unhappy with this store and their lack of responsibility for my pets that are now dead because of their carelessness in treating their tanks. read more

This place is conveniently located for me so I often find myself stopping in for something quick, and for that reason I really *want* to like it. It's fine for a random product that you need right away, and the prices and customer service are ok (not great, just ok). The aquatic department, however, is sorely lacking. I purchased some freshwater fish a year ago here and all but 2 died (the tank was fully cycled and ready for fish). Got other fish elsewhere and have had no problems. I am starting another tank of African Dwarf frogs now, and whenever I stop in here at least half of the frogs are dead at the bottom of the tank. If you are buying fish do NOT go here- there are so many better options that aren't that much further away. read more

Amanda and Athena always take the best of care with our 2 dogs. Especially since one is blind

The groomer was awesome. She was so calm & gentle with my Older dog. He looks amazing & was happy when I picked him up. I couldn't have had a better experience read more

When you walk into this particular Petco, it just feels... I don't know... icky. Like you're not supposed to be there. It's alright if you just have to stop by to get Iams or a toy or whatever for your cat or dog, but they don't have a very good selection of rodents, birds etc. I'm just not impressed with the store as a whole. read more

I don't recommend the grooming here. I had a standard poodle (deceased now) and a Great Pyrenees, which I still have. I came here for years due to the convenient location for me--the first groomer I had was wonderful, but she left after about a year. After that, I saw a series of different groomers each time and they didn't always do a very good job. Once my poodle came home with nicks and cuts. I now have a new puppy poodle and the last two grooming appointments were done by Desiree. She was quick to give me a discounted price for both of my dogs plus a coupon, which discounted my total a further $10. I was so happy to have found her and the hair cut was decent. When I expressed how I was not happy that I had a different groomer each time and would love a consistent one, she explained she was new to grooming and was in the process of training so she wasn't going anywhere for a long time. I was happy. On my 2nd appointment with Desiree, I dropped off my pups 10 minutes before the appointment time and someone else checked me in. Desiree wasn't in yet. They couldn't give me the lower quoted price from Desiree and told me to discuss it with Desiree at pickup. Upon pick up, Desiree did not back up what she said. I know what she said! Instead, the entire team present (about 3 staff members) made it seem like I was trying to get something for free! At least that is how they made me feel. I quickly concluded that maybe I was getting Desiree "in trouble" and just left that day without saying anymore, and paid the higher price, of course. I thought maybe she was giving me a discount that perhaps she shouldn't be. The third time, I asked for Desiree when I called for the appt. but someone else helped me (Jessica?)--quoting me a higher price than the last time (which was full price--not the price Desiree gave). I explained the size of my dog and the pricing from last time and she agreed they could likely keep that pricing. Upon drop-off, I encountered the same issue where the price was about $20 higher than stated on the phone. Crystal was my groomer and was kind enough to lower it to just $4 over the phone quote. Upon pickup, I explained that I wasn't pleased with the discrepancies in pricing each time and what is quoted and what I am charged. The staff argued with me--Desiree said she was next to Jessica when she spoke to me and she heard her say the higher pricing. In my head, I wondered if she was right there why she did not speak with me personally as I had asked to speak with Desiree herself originally. As well, I didn't like the implication that I was not being honest. Again, three staff members were there and the implication was that I was lying. On my receipt, I noticed the stylist notes state that in future, the groom for my puppy would the higher price from now on. I am ok with pricing as set as I am not trying to change any company's policies and prices. I can choose to take the services as priced or look elsewhere. What I don't appreciate is how I was treated and made to feel when Desiree quoted me a certain price but did not follow through on that second visit. No apologies, nothing about she made a mistake--which I could accept. The third time, her specific statement about what she heard vs. what I said was insulting. I am being told basically, that I am lying, and that they did not say what they did. I have my notes from each conversation in my receipts in a dog folder I keep in my files so I know what was said. Prior to my using Desiree, I never had any issues with pricing. It is too bad, Desiree has ruined my desire to return. Even if the grooming is not perfect each time, I loved the convenience and the great attitude of the staff in the past. Not true anymore. read more

I'm not a fan of big corporations and Petco is a perfect example why.. When I rarely come into here which is usually only for reptile food that is not available at the smaller pet food stores around the area, I always dread the experience. The staff rarely is ever able to help with any questions I may have- no matter how basic they may be or how many other staffers they have to ask. They seem to have an extremely high turnover rate and don't seem to educate their staffers much on just about anything. So unless you know exactly what you need and are willing to pay prices that are HIGHER than most of the independent retailers out there (I've checked).. Then don't bother stopping in. read more

I just recently visiting this store, the store is clean and well stocked, the staff very friendly and helpful, they could however have more than one line open especially when they are busy, I know it's hard to predict but have two registers open at all times. I Have used the groomer service only once and am very pleased. My senior dog needed a really good bath and I decided to give petco a try as the other place I have been taking her to since we moved here in May hasn't been up to par these past few months. The service done by the staff at petco was excellent and I will continue bringing her here for now on, unless of course the service becomes unsatisfactory Went to the same location to pick up cat food, a few bags of Blue wilderness and whatnot, while checking out I mentioned that the Blue on line was substantially cheaper, I was to.d by the cashier if I provided the ad he could do a price match for me, as luck would have it I had the ad with me and showed him that the difference was $9 per bag I was then to.d he "could " do the price match for the $18 difference but he didn't feel like it, excuse me said I , he said well it's a pain in the butt so I. Not going to refund the difference and promptly turned away, Guess what Petco with the attitude shown you have just lost a customer read more

Become a petco pals member if you aren't already. I save $5 on my purchase every couple of months. They also send you coupons in the mail. They don't stock feline pine litter anymore, but their own brand which is cheaper and just as effective. I go here exclusively for it. read more

I don't like supporting petco usually; I used to only come here out of convenience because it was the closest store that carried rats. Their reptiles are ill cared for. Heaters on top of the cage that they have to pile Up wall decorations just to get near. Bad humidity (I mentioned to one "worker" that a baby ball python needed a bath soon because its shed had not fully come off. She had the nerve to tell me "no, that's normal. They always shed in patches". No, no healthy snake sheds like that) I only came for feeder rats for my super picky snake. Then one day, I show up and there were no rats. I asked an associate if they were just out of stock, or in back. Nope; "we don't carry those anymore" no warning. No notices posted anywhere. All petcos just discontinued carrying rats. Even for pets. After making a trip to all other stores within driving distance (none had any rats left), i returned a day later out of desperation to retrieve some kind of rodent for my hungry reptile. (In the wild where she comes from, they eat gerbils) so I asked someone for a gerbil. The super rude guy had the audacity to tell me "I can't sell a gerbil to you, because I think you are going to use it as a feeder" I asked if there was a company policy that prevented selling rodents as feeders. He said "no". I asked if I hadn't said I was buying it as a feeder, and they didn't have a policy to ask; how could he refuse me the sale? He said "well you aren't buying a cage or treats for it too; so it's clearly not a pet, and I can't sell it to you" I'm never returning here. I go to Sierra fish and pets in Renton now. They at least treat their pets and customers with respect. read more

Went in there this morning with my family to get our ever growing puppy a new collar and some treats. Nobody working was friendly or offered us any help or assistance, then the trainer Amy was absolutely beyond rude to us. We understand you are in a training session and everything (sorry we don't follow the training schedule to know when you take over the entire store) but my husband was berated for walking past an aisle with our puppy because there was a dog in training in the aisle. He can't see through the aisle walls to know there's a dog. We felt like we couldn't even shop through the store with our puppy. We won't be returning, we will go to Mud Bay from here on out. They have better products and actually make you feel valued as a customer and pet owner. And the trainer Amy needs a reality check as she was so rude and condescending-you are a "dog trainer" at petco; my husband is a combat veteran. Learn some respect. read more

I went on-line today to find where and what price would be good for a pet gate, as I have a cat that loves to try and bolt outside whenever I open the front door. I found a very highly recommended pet gate at a very reasonable price of 29.99. (26.99 if I bought it on-line until 11/26/08) I called and verified they had one in stock and asked them to hold it for me. I drove the 6 miles, arrived and was ready to purchase the product, when I was told the total would be 43.43. I was told by both the cashier and the store manager that they were unable to have the same price as their OWN website. (I understand not matching the competitors, but their OWN?) I have never heard of this before... I have bought things for my wife from both Sears and Target while making sure of how much it was going to cost me before I went to the store. Each time the price was the exact same. My wife has also worked retail for an office supply company, and they have had no problem making it right with what their website is reflecting. In today's age of computers and technology, why wouldn't you verify what and how much before you make the trip? Needless to say I wasn't a happy camper. I even called corporate only to be told, "um, yeah, thanks for your call." My 2 cats and I will not be back to Petco, and maybe you should think twice before you drive there as well! read more

Petco - "Where my pets won't go" - Pet Stores Near Me - Covington, Washington

We recently got a Husky with anxiety issues. We bought a crate from this location on the recommendation of one of their trainers. Unfortunately the crate did not work for him and even though he made the crate non-resellable they still took the return for us. With wonderful customer service like that we will continue to buy our food, treats and toys from this location. Thanks! read more

Remodel is terrible for shoppers! New isles on fit one cart at a time so, yes folks, one of you must back up! Pet food is not all in one place for cats and one place for dogs - its all over the store! YUK! Not interested in spending my day searching for what I need. Going elsewhere. read more

Yeah, great place to go if you want to be treated poorly, refused service & called a liar. Won't be back, ever!

I come here because it is close to home but service is usually slow and store feels dirty and cluttered.

Not happy. My daughter got a hampster with her own money. Sad to say it passed awy within the week. I was hesitant about using the guarantee for a replacement. I felt wierd,. You really cant replace a pet. But we went in and explained the situation and we were todl we needed to bring in the dead hamster. REALLY? I couldnt believe my ears. It was hard enough to come in In the first place! Come on. This is a terrible policy.. read more

So happy that Courtney transferred to the convington petco she is always so wonderful! She makes my poodle look amazing I would refer her to anyone. If you want your pet to be treated like family go talk to Courtney!!! read more

Won't ever come here again! My cats have a habit of getting on our counters so I searched for a solid solution. Enter the "Scat Mat" it has good reviews, adjustable sensitivity, and for the size... not a bad price. The size advertised on their website is 48L x 20Wfor $49.99. When my husband gets to our local Petco, they have one, it is 60L x 12W and they are trying to sell it for $99.99. My husband informs the employee there that it's advertised at a different price and shows him from his phone. The associate states he'll sell it to us for $49.99. I have no idea how they price their items but if I were a current customer I would definitely do some research first! read more

This review is solely for the grooming salon. One of the groomer that I had used twice for my dogs is HORRIBLE. I didn't get much of a choice because she was the only groomer that is available during the time I went there. The first time she got my boxer cuts on his thigh without saying a word, she complained about my dogs crying and not willing to get into the crate when done. I told her that it was their 1st time going to the groomer before I hand her the dogs and she is well aware that they are nervous, but she shows no sympathy anyway. I complained to the manager later and the manager said she has been working there for a long time and is an experience groomer, so she thinks it might be her not aware that the dog has cut on his leg. So the second time I went there and it was the same groomer again, this time I only have her to do the nail trim, I stood there the whole time watching her and my pups and she used harsh words on my dogs!!! Both dogs were crying and she doesn't care and just keep complaining. When she handed me the dog, my pug nails weren't all trimmed!!! She wanted to finish the job so fast and so focus on complaining that she missed trimming all nails!!! Hello? there are only 8 nails on my dog and she missed 1 or 2!!! I have to point that out to get her finish the job.... It was horrible and $$$. I will never ever go back again. She should be FIRED!!!! and I am just so annoyed that the manager didn't investigate a little more or refund me the $. NEVER USE THEIR GROOMERS!!! read more

Would give more stars if that were an option; my fiancee and I have 4 ferrets, two that we purchased from this Petco. Each time we have either purchased a new baby to add to our family or stopped by for food, we have always experienced excellent customer service. Shout out to Amanda; who is always nice and asks how our babies are doing! read more

My dog loves going to see Desiree. She has been grooming him since he was a puppy. Desiree Always has a smile on her face and is very patient with him and he always comes home happy and looking good. read more

The worst grooming salon ever!! After 3 hours I went to pickup my dog she said almost done, as she was gathering her shears to go in the back the back they always do the clipping out front! I said if your just starting I will take him now she assured me he was almost done an hour later she brings him out ugh the worst hair cut ever!!! Will not be going back!! read more