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    Petco

    3.0 (149 reviews)
    Open 9:00 am - 9:00 pm

    Services - Petco

    Bath and groom only

    Petco Photos

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    Reviews With Photos

    Gilan L.

    Went here real quick last night to get some treats and extras for my fur baby . Norberto is some sort of stupid or something . Everywhere I would go he would awkwardly be in the way . I was in the store for all of 9 minutes & $33 later I had to ask this moron 7 times to move over he was chatting with another coworker while the other coworker was stocking shelves and kept blocking areas myself and other customers kept going too . Like you're at work get to actual work Norberto . Checking out Adan was fantastic . DJ was also very helpful .

    Review

    I am extremely disappointed with Petco's customer service and lack of accountability. After an incident at the store, I was repeatedly told that a district manager would contact me to address the situation. It has now been several months, and no one has reached out -- not even once. Being told multiple times that someone would call, only for that never to happen, feels dishonest and dismissive. As a customer, I expected transparency and follow-through, especially from a large company like Petco. The complete lack of communication and resolution shows a serious disregard for customers and their concerns. Unfortunately, this experience has left me with very little trust in the company. Attached you can see the first initial review that I gave.

    Petco's "policy"
    S. M.

    I purchased an injured parakeet/budgie on 4/5/2021 from the Petco on 1280 Lexington Ave New York, NY 10028. I asked the associates there why the bird was on the base of the floor huddled in a corner with a bald patch on its head, and they said, "oh travel." They also told me that the bird got here an hour ago. I ended up taking the bird home because of the poor conditions at Petco and because I didn't think the bird will stand a chance getting purchased. It was already by itself on the cage floor. Upon coming home, I noticed the bird had splayed legs and a dirty vent (it cannot poop normally), and it is unable to move about in the cage without assistance. Due to this, we asked Petco for a 100% refund. We also absolutely refuse to return the bird with uncertainty about what kind of condition Petco is providing for these animals. Additionally, why would the store put an injured bird in the parakeet cage for sale? Clearly, something was not right because the bird was on the cage floor with a missing patch of feathers on its head. When I called the store today (04/06/2021) at around 9:40am and asked to speak to the manager, the woman (who said she is the manager) said that I would have to return the bird so that the bird can see Petco's vet, and then REPURCHASE the bird again once "it's well." She said it was in the back of the receipt. Well, I have attached the back of the receipt to this review and don't see anything that outlines what she said. I find it absolutely outrageous because not only is the bird already injured but how do I even know it'll get proper care from Petco's vet or any care at all? Why would you put a bird on the sales floor when clearly it's not well? And then you force customers to repurchase an injured bird AGAIN and get double the profit for treating the animals like trash to begin with? Awful. This Petco location is terrible and I advise for you to stay away. I have reported them already to the Humane Society and PETA. Also, rest assured, we are keeping our bird safe at our home with our other budgie, and having him be seen at our avian vet.

    Miss you Kevin
    Fred M.

    I had my dog groomed here until Kevin left. Now I'm lost without him. He is not only a master groomer, but organized and methodical caring not just about his doggie clients but about their owners too. I sure hope he comes back soon and restores the grooming services at this store to what it was before.

    Showed up at 8:45pm on 7/4/23 when they close at 9pm - the sign on the door says they are open until 9pm- but when I showed up all the doors were locked. SEVERAL employees saw me and two other women knocking on the door and would not come to us. They made a gesture as if they were closed - 15 full minutes before they actually were supposed to be. The women I was with had a dog food order that had been confirmed for her to pick up by 9pm. There were four employees total that completely ignored us, refused to answer the phone or acknowledge us and then came out of the front door at 8:56pm. They intimidated us and all 4 of them came at one small women with her dog, of which I have a video and will be sending to higher management. Absolutely insane to ignore multiple customers and their dogs when we could have been in and out before they closed. And on the 4th of July when many animals are spooked by the fireworks. Time stamp on the photo - taken from the video is 8:56pm. Worst treatment I have ever received from Petco.

    the day after my poor dog got a hair cut here. they couldn't m even be bothered to make it even. everyone told me how ugly she looked.
    Kym P.

    I literally can't even believe how bad my dogs haircut was. She's 5 pounds and they charged me close to $100 for her to come out looking like a rat. Also, it's the most stressful store, my dog is visibly uncomfortable going in there. the lines for vaccines are insane, what's the point of an appointment? the associates are also pretty rude.

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    8 months ago

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    Page 1 of 4

    Ask the Community - Petco

    If we adopt a puppy will we be able to take it home the same day?

    Thank you for your inquiry. To receive the accurate information on adoption-related concerns, please check the link https://www.petcofoundation.org/put-your-love-into-action/learn-about-adoption/adopt-at-petco/ and… 

    Do you sell goldfish and beginner tanks.?

    Yes

    Don’t See Your Question? Ask Away!

    Review Highlights - Petco

    I made an appointment with Vetco Clinic, and I went to the one on 86th and Lexington because it's closest to me.

    Mentioned in 2 reviews

    Read more highlights

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