Are Petco groomers licensed? I really doubt that Brittany is and she should not be allowed to groom any purebred dogs. The photos show what my dog looked like on the way in, and then how Brittany ignorantly shaved all the breed styling and character off my dogs face. She's never explained why, no apology from the manager Carla, and every time I look at my dog now I feel sick. Dana was a great groomer at this Petco, but it's all gone downhill since she left. And the manager, Carla, just makes things worse. I still have no idea why the detailed and clear notes on this dog's file were completely ignored. I don't know why I couldn't see the groomer before or after, and how Petco can feel so irresponsible. Yes, I got a refund, but this is a 4-6 month depressing problem now. Avoid this store, they don't care, and I doubt their groomers are properly trained. read more

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I purchased a snake and was told by workers that it had just been fed. Two nights later my snake passed away , and I believe it was of starvation. It was small for its size and began acting odd the second morning I had her. I tried to bring it up in person to the management at the store but was met with nothing but rudeness and a complete refusal to help out a heartbroken customer. The management made a scene and never once apologized for the loss of the poor animal. I am highly dissatisfied and disappointed and warn anyone that wants to shop here. They do not value animal lives. It deserves NO STARS !!! read more

It is probably the largest Petco I have ever been in. It's always good to go to when you need an emergency pet item you can't get at a mom and pop pet shop. Believe me you, I prefer to frequent the local pet shop owners and order my dog food through them and support local businesses... That being said, once in a while you need an item you cannot find at the local shop like a spare bird cage or baby formula for cat, dogs and other furries in bottles. This Petco has everything! They have a great enormous selection of Kong products!! I have a 107lb Doberman Pinscher who can chew through concrete. That toy brand is a staple in my house. They have a good selection of small animal items that are specific and you couldn't find at target or walmart. Every single time I have been in this particular store to get something they have been professional and help you locate any specific you are looking for. I like the Petco rewards card and it has some easy to load coupons online so it is easy-breezy to plug in your discounts right at the register. This Petco also takes apple pay! LOVE THAT! I recently had to return a puppy formula and purchased 2 separate brands and they took the return with no problem and made the transaction very painless. They always have great deals for treats if you want to buy by the pound and a good clearance toy section., Oh, and the parking is a large lot and hassle free! read more

Overbooked after Christmas and could not properly groom my dog. Been going to Petco for more than 20 years and customer service has gone way downhill! read more

Update your hours on google and Apple Maps. Pretty stupid to open 1.5 hours later. I'd say things are great, but how could I know. Business 101 read more

This Petco is fabulous. I can only speak to the pick up service so that's what this review is about. I needed a medication so I put in my order about 7 AM -it was ready at 7:30. Too bad they didn't open until nine! When I got there they made it super easy to pick up and go. Very friendly employees. read more

After coming to this location for 5 plus years now my experience seems to get further away from satisfactory after each visit. I normally order through Chewy (highly recommended) but my order is a few days out. Anyways I rush from work with 10 minutes to spare. Per usual they are sold out of what I'm looking for. An employee named Martin sees me browsing the empty shelves and says, "we close in 10 minutes. How can I help you?" Not a " hello" not a "are you finding everything ok?" I normally would brush that off, but I drove as fast as I can to get here before closing. Such a poor customer service experience from a store who is constantly out of stock. read more

This place is fantastic! They have all the supplies you'll need for most domestic pets, the prices are reasonable, and the employees ALWAYS greet you as you enter and walk up to offer very good advice/suggestions. Case in point, an employee was walking in behind me from lunch break as I was walking in. When I levied my question, she knew the answer and jumped right in to assist me while the other employees continued stocking, checking out, etc. As we continued to talk, she showed me a variety of products that would address my pet's needs. She also shared her expertise on store bought and home remedies for common ailments. Finally, she asked me how my experience was that day, and any other days I was at the store. It turns out she is the store manager (Carla). Carla sets the example for her employees and ensured I left with all the information I needed. I'm a fan... read more

My dog gets excited when I enter Petco, he loves seeing the girls and being groomed by them. He went in to have his nails clipped and his teeth cleaned, and came out a happy pup! As soon as we walked in, one of the girls recognized my dog and called him by name, that's unbelievable, I wish I could do that! I would recommend Petco to anyone who cares for their dog because I always feel he's in great hands! Linda Ascher read more

We just finished an update to Jaxon's grooming prior to a trip tomorrow, He looks GREAT! Rikki is the best. She is kind and caring. Her customer service is outstanding and her grooming skills are excellent. You and your fur buddy won't be disappointed. read more

Petco - HAPPY BOY JAXON! - Pet Training Near Me - Palm Springs, California

Amanda in the grooming department is awesome! She did an XLNT job trimming my pups nails & a few other svcs. She is also quite knowledgeable on the different products Petco sells. Just made my 3rd appt for my kid & looking forward to seeing her. read more

We take my dog Jordan to get groomed here. We only ask for Jessica. She's so good with dogs. But beware. She'll try giving your dog a dumb nickname. Lol. For real I only let Jessica groom my dog Jordan. They have a great assortment of pet supplies and toys that the small guys don't have. read more

Good luck getting a call returned from the grooming department. I've left messages every day for four days and not a single call back. They also never seem to answer the phone. The petco app is limited to particular items for booking an appointment so I'm not able to book for my pet's needs. I took one of my dogs in for grooming and they did a minimal cut despite my request to cut his hair short. The girls who work in the grooming department are very kind and sweet but they seem under staffed. I'd shop around the area before considering Petco for your pet's needs. The prices of their services are a bit high as well. read more

Great expedited service from the Grooming department. Made an appointment online, and paid at cashier. Easy. Staff was friendly, and our pup received a great groom, with details performed as directed. Thank you! read more

I went in the other day could not find one employee but two girls talking at the register .they saw me looking like I needed help finally found what I was looking for had the coupon for it she questioned me at the register I had to read it out loud to her she said " oh here it is" I had the coupon in my hand ?I was looking for stuff in the clearance bin she just stood there behind the counter and said we probably don't have any I was looking for a kitten harness I asked if she had bells for the harnesses she said she didn't know . I needed help with sizing for the harness she offered no assistance what so ever I had to make sure that I could return it if I kept the receipt she said yeah very lazy I love that store I've had the best luck with Carla when she's on shift I guess I'll just have to figure out when she is working so I can get good help there no one came to my rescue the other day in the entire store . I will not be shopping there now to return the harness that doesn't fit my kitten.because I know The girl will remember me when she reads this review. It was Friday 11/22/19 around 1:30 if that helps. Sorry for the bad review I love your store read more

If you have a Havanese doggie do not use this place they know knothing about there care!!! I mean nothing!! Plus there are people working for Petco that are not even License to groom dogies!! (who knew). WE were treated rudely although we had an appointment for some time, the person that was suppose to do our dogs hair never showed up. unless he was the the guy standing behind watching the lady berate and lie about our Hananese, we had our dog bathed and brushed with one girl there washed all time! But for somehow this time was different. My thoughts are just stay awat from there. Please go to a groomer that is reputable. read more

I just went into Petco right now to attempt to exchange a petco brand harnest that was purchase in April. The stitching was coming apart. I had called the store earlier this morning to see if they would exchange it and despite not having a receipt. I was told, yes that's not a problem, just come,by and talk to any cashier. The manager (blond, heavy set, glasses) was called by the cashier to help me with the exchange. She automatically told me she couldn't exchange it without a receipt and especially since the harnest was not in New condition.I explained to her I was told different over the phone and she still refuse to comply. After 30 minutes of arguing, she asked for my pals reward to look up the purchase date. She eventually agreed to exchanged it. She was very difficult, felt like I was exchanging a car. I normally don't put things under pals rewards but this was under there. I have never had such a difficult time dealing with a manager and felt like she was on a power trip. I'm happy it was exchanged but pissed off over the experience and the belittleing. Who ever this manager is, should have more customer experience training. I usually spend an average of 300dlls a month on food, toys and dog/bird treats. She had no trouble losing the business over a defective harnest. Despite the amount spent she should be more customer oriented. Will shift future purchases to petsmart even though petco is convenient due to distance. read more

Miss Ricky is a fantastic treats my golden like a king. Saw her wonderful work on 2 other goldens and knew I had to meet her. Excellent groomer very competent with the golden groom read more

Staff was pretty knowledgeable and help me get my tank picked out and setup. I still ended up killing my first set of fish but good thing gold fish are cheap read more

Had a great experience!!! I'm VERY VERY picky about my groomers for my little poms. By luck I got Amanda!!! 5 stars for her. She was so patient with my little ones. And they came out looking great. She had some good pup advice as well. She's awesome and I would recommend asking for her. Thanks Amanda!!! read more

Petco - Looking great. Amanda was her groomer. Ask for her she is awesome. Five stars for her!!! - Pet Training Near Me - Palm Springs, California

I have always taken my two dogs to be groomed there and I have always had a good experience. My dogs were just groomed on Monday and I had my poodle mix get a trim and he looked so cute and he felt so much better, and my little terrier was bathed and looked so cute. I always buy my pups their supplies and food and I have always been satisfied, the employees are helpful and I also buy my betta supplies there. read more

I went to the Palm Springs location today 9/5/21. Unfortunately due to traffic I was late 20 mins. I took in my 2 Dogs Private & Sargent. The girl Ricki said is this Sargent & Private & I replied Yes. She says your late! That they called about the appointment. I asked are they able to take care of the dogs & she replied No. she had an attitude. I just left because I don't do attitudes. I checked my phone No missed calls. My Son checked his & he had No Missed Calls either. I called back to the Store since it's hotter than blazes & didn't want to take the dogs back out in the heat. I waited on Hold for someone to answer. Ricki said to hold that she had someone else on the other line. I finally was able to speak with her when she said you were late. I asked what number they called because we had No Missed Calls. She said No I was mistaken that she didn't call. I told her the Doctor's Office even gives you a grace period. She began too argue with me. I told her because of the attitude they could lose a Customer. I said I could go anywhere but I chose their location. Been going here for years. She sad I should talk with the Manager since he's better equipped to handle this call. I told her I didn't need too & hung up. I called another location & made an appointment for my Babies. I called back to speak with the Manager, he said he was the Manager so I began to explain things so that he knows what's going on. He says he was there in the grooming room & that she handled my call appropriately. I said she was rude & didn't handled it appropriately, here I am the Customer & I spend a great deal of money when the dogs are taken care of. I told him I could go anywhere else & give someone else our business. Travis (Mgr) literally said he doesn't see anything wrong. I told him that's fine, they just lost a Customer. He didn't reply back to my comment. He didn't attempt to correct the matter. He didn't care to lose a Customer. I'm sharing this, because as a Custoner you should be taken care of with Respect. This manager Travis didn't even care to rectify the matter. This is totally unacceptable!!!! I didn't have his name initially, I called the store to get his full name. The girl who answered said his name was Travis & didn't know his last name. I asked if she could get it & she put me on Hold for nearly 10 minutes & Never came back on the line. I just hung up. This is totally & completely unsatisfactory. As far as I'm concerned, this Store Location is a Negative 5 read more

I recently moved to Palm Springs from LA, and I've been to this store several times. The good: Most importantly, they always have my cat's food brand in stock. He has to have urinary tract health formula and when I lived in LA I constantly had to deal with my local petco running out of it. The employees are always very friendly, and the store looks neat and clean. The only bad: every time I've been here it seems that they may be understaffed. It's either that or the employees are not posted at the appropriate stations. The reason I say this is because the checkout process never seems to be very quick. All in all, I'm happy the store is there and I'll definitely keep visiting! read more

Won't be back for grooming. Nice people, but not the cut I asked for. I even had to recut the hair around his paws. He was bleeding in a few places where he was nicked from the shaver and acted strangely for two days after his experience. Buy food and toys there. Don't get your best buddy groomed there. read more

Everyone in the salon goes out of there way to make the clients happy. Always professional.

My little dog and I are very happy with Petco grooming service and staff. The staff is very friendly very nice . My little one loves to go there . read more

I like this Petco store a lot. Clean, convenient, great selection. The manager is very helpful too. They carry the Natural Balance food my dogs eat, so that's why I go regularly. Also love to bring my dogs to the store to pick out new toys every so often!!! read more

I took my 10 year old mixed bread to the Palm Springs location. He come out looking like a brand new puppy! Thanks to Mandy!

My anxious pup and I had a great experience with Maddie in grooming today. I think people tend to leave reviews when they have something bad to say and I wanted to make it a point to thank Maddie for being so sweet, patient, and non-judgmental with Vespa today. A groomer cannot be an easy job on many fronts. Maddie really made us feel comfortable. She went the extra mile in filing Vespa's nails and I felt like she really listened. She did not make comments about how my dog should be better socialized or so on, which I have heard from groomers without my asking. Vespa looked and smelled great when I picked her up. I would highly recommend Maddie and I will absolutely ask for her from now on. : ) read more

I used to love coming into this petco, that is until I came into contact with the "manager" Carla. Not sure if she was having a bad day, but regardless managers need to be held to a higher standard. My first encounter with her was hearing her yell at one of her employees from 2 isles away, something about being a couple minutes late, big deal? Sure. But not enough of one to berate an employee and embarrass him in the middle of an isle while you have customers shopping. After several minutes of needing help finding something I approached her and asked for help only to be extremely rudely told that she was busy and that I would need to find another associate to help, after making a "go away" type motion with her hand. When asked what her problem was she proceeded to tell me "people like you are my problem" and walked away. Extremely unprofessional. Though I love having my dog groomed here, there's no way I'll be back to this location after the way I was disrespected by your manager. read more

Petco is a decent place to shop for your pet needs in a pinch. There isn't a lot of staff at this location- I usually have to track someone down to bag fish for me. The staff is relatively nice. I was very pleased with the gentleman who helped me out during my last visit. I'm assuming he was a manager. I got a great deal on a tank here during their anniversary sale. Keep your eyes peeled for deals. read more

Terrible service. Don't go here. I brought my 5 rescue dogs here. Have been for 8 years. I spend about 400.00 every month in grooming alone for 5 dogs...not too mention more money in home home food delivery and in store food and accessory purchases and purchase by purchase donations to help homeless pets. I tipped all the groomers. I get home to find one of my dogs had a huge patch of hair that was overlooked on her side. Completely and obviously longer. They used clippers so I don't know how this was even possibly overlooked. She was in her kennel when I picked her up so I didn't notice it until I got home. I wasn't upset but I did call to tell them. I spoke to a girl for about 6 mins. She took notes and said she'd have a manager call me back. I never received the courtesy of a call back. Not one call to me was placed. Not even a missed call. I check my call logs daily. I had to go out of town for work. When I returned 2 weeks later I decided to actually go in to the store as no one had called me and I wanted to buy some canned food for my pets. At this point of explanation it had been 3 weeks. The male manager John was very rude right off the bat. Total attitude. Not even a "Hello, what can I do for you?" He checked me out when I bought the canned food earlier and not even a greeting then! Isn't that required store policy?? Not even a greeting when I walked in which is also store policy. And I don't mind but... He implied I was lying. He said my dogs "long patch of hair" was due to normal time passing over 3 weeks. I said "No. I called and reported it quickly it's not my fault you failed to return my call promptly and... it's a pretty big patch." Again, he was very unpleasant and dismissive. I was very insulted by the fact he implied I was lying. I was a customer who paid nearly 400 dollars and brought 5 dogs in and do on a regular basis... Why would I lie about this one, single dog out of 5??? Makes no sense at all. Zero! So after I blamed the length of time on him not returning my calls he then blamed it on the staff. I offered to go home and bring the dog in so he can see her for himself. At that point he then...finally... offered a complete free redo of my one dog. I said he really needed to speak to his staff (since he did blame them) and get on them about this. It's really really bad customer relations. I used to work in retail in Beverly Hills in my 20's and believe me, I've seen it all. I've dealt with all types of customers and you never ever, ever, not return a call of a customer, especially complaint or otherwise or furthermore... get an attitude with them or ever imply that they are liars. His response was "I will do what I want with my staff. I'm the manager! You don't tell me what to do." I simply felt he should get on them about this because clearly their negligence lead to me even having to call in the first place, which clearly lead to their negligence of them then not returning my call. I was so upset by his rude mean spirited response, which began without even a greeting, that I told him forget the re-do. I'll take my 400 dollars in grooming monthly elsewhere and... I'll cancel my home delivery monthly and stop buying my canned food and doggie pads and other things at Petco monthly. I can give my 700 a month business to a place that knows how to be kind and understanding without any attitude. I see reading these Yelp reviews below now that I'm not the only one who has had major problems with their grooming and also some complaints below about their management, 2 male managers and their "Attitudes" in particular. Check out the other reviews for those...CLEARLY PETCO DOES NOT CARE ABOUT YOU OR YOUR BUSINESS. Note taken. read more

Petco - Pet Training Near Me - Palm Springs, California

Dana is the best pet groomer we have ever come across. Very professional and experienced. Has a wonderful manner with your pet. Truly always a positive experience. Highly recommend. Have taken my Jack Russell to Dana for over 2 years and would not take my her to anyone else. read more

"Dog's death is a warning about groomers, expert says: Tragic story of a pet left in a drying device shows that owners must be wary" ( http://www.today.com/id/25966380/ns/today-today_pets/t/dogs-death-warning-about-groomers-expert-says/#.WC_NHOLTlMs ) (Please see my update below) I have had my 4 dogs groomed at this store before and had not major problem. In fact, I liked, and trusted, the groomers. And they always groomed and trimmed my dogs right in front of me. However, I did have to remind one person that my dogs will NEVER be taken to room where I can not see them. (Please see another story of a dog dying at a Petco: http://www.huffingtonpost.com/2015/06/01/dog-dies-petco-drying-cage_n_7485728.html) or do a Google search on dogs dying, being abused, or harmed by "pet" care givers, including Petco and Pet Smart. So, why the one star review? I took my littlest guy in yesterday for a toenail trim. I asked, and paid for nail grinding vs. clipping. I surrendered my dog to a grooming tech and turned to pet another dog that was waiting at the counter. When I turned back around, my dog was no where to be seen. She had taken my dog in the "secrete" room that has a mirror on the door to obscure customers from seeing in. Then, within a few minutes, she returned my dog with flat blunted (and jagged) toe nails. There is no possible way nail grinding could have been done in that time and my guys nails were clipped. And nail grinding does not leave splintered nails. When I asked if she had clipped them, she said, "We used the grinder". Ok. With all the horror stories of techs and veterinarians abusing animals entrusted to their care, I NEVER allow anyone to take my dogs into an area that obscures my ability to see them. Unless, of course, they require anesthesia and even then I tell the Dr. that I want full accounting of the procedure with the Dr. present in the room at all times. So, why Petco has a room that separates animals from their humans is my first question. Nothing they do needs to exclude the human responsible for the animal. We would NEVER allow our children to disappear in a room without us present and I will not allow it for my dogs. Secondly, lying to a customer only ONE time erodes the trusting relationship that is the hallmark for any professional relationship. It only takes one time and this was the last time. I will never return to this Petco and I suggest Petco examine their policies and practices on employees and regarding their customers. UPDATE: Tonight (11/18/2016) I received a call from a gentleman who identified himself as the manager of the store (I had asked to see a manager the day I was lied to by a Petco employee and the woman at the register told me SHE was the store manager. So, who else is lying now?) The gentleman told me they have the mirrored door to the room where washing and drying takes place because dogs can become agitated or excited if they see their owners while being groomed. I see that possibility, but if you read media reports of dogs being killed and abused at groomers, boarding facilities, and veterinarian offices around the country, you will see it is not only dogs that get agitated) None-the-less, the question remains: "If dogs get agitated or excited when seeing their owners while being groomed, why is the door blocking the owners/public FROM SEEING THE DOGS?" Shouldn't the public be able to see the grooming process and the groomers - and THE DOGS be blocked from seeing their owners? Again, I suggest if you are reading this you do a Google search "dog dies at Petco/Pet Smart/ Veterinarian office" and you will see why I refuse to allow anyone to take my dogs behind private doors AND why I will never return to this Petco for grooming. This Petco lied. Period. PS I know it's hard to work with the public, and grooming dogs in a factory like environment. However, you lie .... you lose my trust - and you NEVER touch my dogs again. End of story. read more

Lenny always comes home looking great. In addition all the personnel in the grooming salon are great to work with as well. First-rate service! read more

Our dog Handsome a Golden and Shepard mix loves coming to the store and all of the groomers here. They always welcome him by his name and he gets stellar treatments and always enjoys his time here. True to his name he comes out looking Handsome every time. We do the monthly Spa packages along with bath and de-shedding and he loves it. He gets his nails painted too here and walks out thinking he is a king (which he is to us). Congrats to all of the great staff and management in this store and in grooming. Our dog loves the attention and the great services at this location. Keep up the good work folks as it is tough to find a good place for a groom and all the extras. I feel very comfortable taking and leaving my dog here while they do their magic! read more

The "grooming" section of this store should be closed by the state. They claimed that he was unruly and were holding him by the neck, sopping wet, attempting to dry him. He's been to multiple groomers in Palm Springs and San Francisco and only received compliments - now these people are choking the little thing saying that he squirms too much. That was the end of that grooming - who knows what would have happened if he actually got the haircut after reading the previous review about the dog who was cut and needed stitches. The state should move in and close this down until they can hire professional groomers, not whatever in-house training for animal cruelty they offer. The Better Business Bureau, regional and corporate Petco management and ASPCA will also be receiving complaints. read more

The woman who helped me who identified herself as the general manager, around 40s, blonde, glasses, heavy set, was nice till she asked me where I was from as I was trying to use my wife's employee code, when I said Beverly Hills she got all superior & decided to "pull out the rule book" & not help me claiming I didn't have the correct identification! I have used this number for years. Felt like right out of a movie. Like a power play from a small town gal to a big city guy. By the way miss lady, we don't LIVE in Beverly Hills...we are just regular folks that WORK in Beverly Hills, and you just wasted our time & money. Never again. read more

Petco - Baaaad petco! - Pet Training Near Me - Palm Springs, California

I have two yorkies and had the hardest time finding someone who grooms them well. Dana is the best dog groomer I have ever met. She is so professional and always takes care of our needs. She always makes sure that they look the way we want and that we get them in when we need to. She even answers questions and has helped us with food, etc. needs for our babies. We are extremely happy and definitely recommend Dana for any dogs' needs!! read more

I really like this store, but the detached attitude I've gotten from two male employees when they've messed up is making me consider buying online rather than a block away from my house. In the history of computers being used in stores, I don't think they've ever been installed without a void button. So when young male clerk messed up my purchase and wanted to ring me up separately for items forgotten, he said "he couldn't void it." When I canceled my credit card being run, he still printed my receipt, without a care for my request and reused my number without resliding my card. This is detestable customer service. The fact that he said I couldn't NOT buy anything once it had been rung is ridiculous. And blaming this ineptitude on the machine further shows our ever widening gap of community relationship dug out by post industrial convenience. read more