Highly recommend this grooming facility! Very nice owners and my pup loves their treats! Our dog…read moregordo got groomed by weyla! And she was so sweet with him. He's a nervous dog to strangers but he seemed to really like her on first approach.

Love how cute this place is but because the communication wasn't great, and I found frustrating is…read morewhy I'm rating it 2 stars. I had an appt booked for 8:30am. And I was having a hard time looking for the paperwork so I called to let them know and left a voicemail. But I then found the paperwork and called back. No answer so I left a message. I was running like 10 minutes late and I let them know in the voicemail. When I got there, the door was open with keys in the door. I was in the store about 10 minutes. I tried calling saying hello. But no answer. So I decided to wait outside. Another employee happened to see me as she entered the store. I don't remember her name but she was very nice and friendly apologizing since it was cold and that she thought I cancelled. So we talked about what services I would like to do and confirmed. She told me I would get a call for pick up. They called about 12pm and I was on my way to pick fido up. Went to pay and asked if I could do the tip separately because I wanted to pay on a different card. The teller said no sorry we can't do that. So apologies if the tip seems cheapo. The groomer told me how Fido was and found it difficult to file his nails and services but when you let him be he was fine playing. But looking at his haircut, it looks a bit uneven. I wish I could say I'll be back but leaving your keys in the door like that is a safety/security issue and communication is a big deal. So I think this will be the first and last visit.

Linda is absolutely amazing! The biggest thing for me is that I completely trust her with my…read moreprecious fur baby, and that alone is incredibly valuable. My dog is in and out within 1.5-2 hours, which I really appreciate because he isn't cooped up for hours waiting around. The quality of her work is always great, and I couldn't recommend Linda more!

Best spot for dogs and hands‑down the best customer service. I'd recommend them any day -- not many…read moreplaces earn my trust like this. Over a year later still coming

Hard working dedicated Dog laundry. I am happy to take my dogs Kitty, and Dave there. Rudy, Joe,…read moreCarmelita are such wonderful people.

You go here and pay them "to try" "I tried to trim his paws…read morebut he keeps moving" I thought they were PROFESSIONALS, I can try myself, but I am not professional, so I pay to get it done! Not to only TRY..!!.. Don't charge for something you can't get done.

Can't believe we got the cuddliest lap kitties here! My other cat is a cat distribution backyard…read morecat and we could not desensitize her in time. We came here last minute on a Friday and wasn't able to see any cats as they're closing. Dont go unless you have 2-3 hours before the closing time. The next day we wanted to see 2 kittens but they couldn't locate one of them and they also happened to be part of a bonded pair so we assume maybe they were adopted. We knew we wanted 2, so we asked to see 2 more kittens, and they allegedly gave my partner some attitude but let us see them. We got one free vet visit and went to VCA already, easy and great staff. They were 10 and 13 weeks at adoption, and are quickly growing and such a blessing. No fleas or ticks, both spayed and the older one with rabies shot, both began to do their other vaccine series as well.

I am extremely disappointed with my experience with San José Animal Care & Services regarding a…read morenoisy dog complaint. I invested a significant amount of time documenting the issue, maintaining a detailed log, and collecting audio evidence of the excessive barking. Despite making every effort to provide objective documentation, my complaint ultimately went nowhere. I was informed that the department could not open or review the audio files or links I provided. During a phone conversation, I attempted to play the recordings for Supervisor Flores so she could hear the barking firsthand. Instead of evaluating the obvious evidence, she complained about the noise herself and insisted she couldn't hold a conversation with the barking. Experiencing the barking first-hand only led her to give me unprofessional and rude service over the phone rather than admitting the barking established an issue. The requirement for a second petitioner was another major source of frustration. In my view, a complaint supported by detailed documentation and objective evidence should be evaluated on its own merits. Whether another neighbor is willing to sign a petition should not determine whether a documented nuisance receives attention. Their claim is that it eliminates targeting, but it does the opposite, whereas soliciting around my neighborhood would in fact create a great opportunity for targeting me. The system is backwards. Staff can read the rules off a sheet of paper but when asking the why/reasoning behind these requirements they can't elaborate. Throughout the process, I felt that staff were unable or unwilling to provide meaningful assistance or offer reasonable alternatives for submitting evidence. When I initially attempted to escalate the problem I was transferred and did not receive a call back in a timely manner after leaving multiple voicemails. I asked for the supervisors contact information, and was given the incorrect number for the Supervisor. Rather than working toward a resolution, the process felt focused on procedural barriers that prevented the complaint from moving forward. As a resident, I expect a city department tasked with enforcing nuisance animal ordinances to fairly evaluate documented complaints and provide workable methods for submitting evidence. Unfortunately, that was not my experience. I am left feeling frustrated, disappointed, and with very little confidence that the current complaint process is designed to address legitimate concerns from residents. I sincerely hope the department reviews its procedures for accepting evidence and reconsiders policies that may discourage residents from reporting ongoing nuisance issues. The current process did not leave me feeling heard, supported, or served.

Great stuff! Friendly, welcoming, clean and my dog LOVES…read morethem!!! Super helpful! Totally recommend coming to this place for a good experience for both you and your dog:))

We started taking our Cane Corso about a year ago, We absolutely love it, Friendly staff and very…read moreprofessional with every visit, Making sure we are always happy with the results. They treat our baby like family and she loves the attention! Thank you for always taking care of Fendi Also the cool season pictures! Great set up

They never entertained and return my text messages! Poor…read morecustomer service, I have called them twice and went straight to the voicemail. Then I received an auto text reply so I did send them a message but sad to say I got ghosted

Excelente trabajo , muy buen servicio muy amable Rudy, y muy cariñoso con los peluditos les tiene…read moremucha paciencia ,

BEST CUT EVER! I have lived in major cities across the nation and tried many groomers. Some were up…read moreto par and some failed me but Claudia is the best groomer ever. 5 stars for: 1. Attention to details: does not skip out on any details for the dog, recreated my dream puppy cut for my dog, brushed teeth etc, and an included photoshoot for my dog. Also listened to what I wanted and had experience with labradoodles/cavapoo 2. Transparency: she is quick to respond & transparent on prices, the style of cut possible, and comfort for my dog. 3. Comfort and Trust for Dog: she has an open backyard or space for my dog to roam rather than be locked up in a kennel. Also she takes in one dog at a time so for any anxious doggies it's perfect. 4. Love for Dogs: you can just see how much she loves dogs and how she cares for each one of them. 5. Affordable: compared to other groomers every $ is worth it here. It's actually a bit more affordable than other groomers in SJ 100/10 will be recommending to my family and friends. Thanks again Claudia for making my dog so beautiful, clean, and comfortable

The best! Always takes great care of my little baby girl! Easy to correspond with and pay via Venmo.read more

I had the good fortune of finding Rachel's last year & w/each appointment my dog,Canela(a…read moreChihuahua)has readily gone to Rosalyn's arms. Whether it's a nail trim & grinding,bath,anal glands emptied,Rachel and/or other staff handles Canela w/care. They run their business w/proficiency & a friendly manner,which was noticeable from the start. It' speaks to their confidence in what they do because customers come in and see their pets being bathed & groomed efficiently. I only wish I had known where they were located sooner.

We love Rachel's Dog Grooming! Staff friendly and welcoming! Our puppy Legend loves going here for…read moremonthly grooming.