Today I attended the puppy play with Corey. My puppy Bentley loved the puppy play. Btw Corey is a stellar employee. Everytime I shop or ask him question .He is helpful nice and friendly. read more

Came in here to pick out a fish for my brother and the lady that was cleaning the tanks was being super rude to the both of us. Kept rolling her eyes, not talking when we ask a question, and walking off with an attitude. This place is notorious for awful customer service. I've had the same experience with another male worker. They need to get some new workers here asap. Hate coming here. read more

I've taken my dogs here many times for grooming. Staff is always friendly and they have a great selection.

If I could give grooming a no star I would. Booked my dog in. Birthday is given, told them because of age wanted haircut to be faster than 4-5 hours. I don't think any of them could sit on there butts for that long, well maybe. Go in for appointment and they say since so late in day cannot do. No manager to talk to and the line of "I'm so sorry, but" till I almost gagged. When was his last haircut? May at another petco with no problems read more

I come here often since it's the closest to my house. However, the customer service is nonexistent.

The store is really nice, but I hope the poor customer service was just an unfortunate accident. I went into the store with my husband and since we'd never been in the store before, we had no idea where anything was. There were two employees standing less than 10.feet in front of us and my loud mouthed husband said, "I wonder where the dog treats are?" hoping that would draw one of the ladies attention. Nope! One crept behind the end of the aisle and the other continued their discussion about who was going to take the garbage out. Awesome! I'll go back to this store due to convenience and as I mentioned previously, I cross my fingers that the customer service situation was a mishap. read more

The service we got was good the first time we went in, the store was also really Clean. The second time I went in, there were dead fish all over the floor. I like to bring my son in look at the different animals, not sure I'll go Back there unless I absolutely have to. read more

I am very impressed. Yoshi was extremely matted and overly fluffy. The represented checked Yosh's fur and made recommendations. When I picked Yoshi up, I could not have been happier. It was a win win situation..thank you PETCO. read more

I'm so sad I like this location and I like to get my turtle his food here but the cashiers are not very own knowledgeable I guess I'm going to have to switch to PetSmart. The two people working at the cash register could not figure out how to apply a donation for cancer that they were asking for posted on the front door that was a very sad situation. read more

I would not recommend this petco if you have questions for the employees or if you are looking to buy a beta fish. Went here to buy a beta fish for my little sister. When we got here we looked for someone to help us find the beta fish but had no luck. We went to the front but when we asked the girl at the checkout counter she told us we'd have to wait for someone to come back from lunch. That's fine, we waited. I asked her where the beta fishes were and she pointed them out to us. When we went to the beta fish there were about five dead fish. When an employee finally walked by we pointed them out and she didn't take them down. We then told her to take them down because my six year old sister was staring at all the dead fish, getting freaked out. We found one that we wanted and bought it (for $20). When we got it home and situated it died about 5 days later. When my father then went to the same petco he also had difficulty finding someone who worked there so he looked up his question online. Poor customer service & poor quality of care for the fishes. read more

I just got 2 new kittens and have been shopping here at the new location in Village Oaks and I am really amazed with the selection of cat supplies. They have all kinds of kitten food and cat food and lots of varieties of litter pans, etc. They close later than Pet Club and also accepts Credit cards. And the employees are so helpful and attentive. I ended up grabbing too much stuff and one of the employees offered to fetch a large shopping cart for me! read more

Was here today around 2 pm looking for doggie food and allergy meds. Wasn't to hard to find it all. I really enjoy the lay out of this store so easy to find it all. My dogs are happy and so I'm I. The parking is a bit crazy but it's a popular shopping center with lots of stores and restaurants. read more

Don't see Samantha or Jessica they are useless and don't know what they are doing. By far the worst petco I've been to. I would write a negative review if I could. Horrible customer service from the grooming employees. Never coming here again. read more

Very friendly staff, they will approach you within a minute and you will be greater as you walk in to the store. That's how it should be everywhere, competition is big and you need to distinguish your business from the rest, clean place. read more

I do NOT recommend the groomers at this Petco. They are always very disorganized and never give realistic times for completing the grooming. The last time I went there my poor dogs were there for about 4 hours and still wet from JUST being bathed! I picked them up immediately and will never go back. read more

Sierra is one of the amazing customer service I have met before. Hey pETCO MANAGEMENT you should keep this girl in your branch with the promotion that she deserves. And I promise you will get great ratings! read more

I like this location! So many products, clean, smells good. Always greeted warmly when we enter if the cashier is not busy. The gentlemen that work there are kind and always willing to help. There are a couple standouts, I'll need to get their names. Carolyn in puppy training is wonderful, highly recommend dog training with her! read more

Every time I shop at this location I always have a horrible time. My questions never get answered and the store managers here are so disrespectful it's not even funny read more

First of all I'm not sure why petco sends us coupons ??? But when you go pay and give coupons they roll their eyes. Especially Chris the manager he has such a bad attitude he clearly hates his job!!!! Please petco you guys need a new manager at this location desperately!!. The associates are ok they are always around cleaning at least they are not following you watching your every move. I don't come here anymore because of the customer service. Any other petco are so inviting and nice worth the drive! read more

I am very angry with their grooming department for being careless, inconsiderate, and inhumane with my pet. After being groomed by Samantha, my 4 lb dog came back with cuts in three different places( 2 near her tummy/legs and one on her gums). My dog was bleeding from her gums as she was injured by their grooming services. Additionally, after spending 3.5 hrs with my dog, they didn't finish the job. If I could lower the rating to -1, I would. read more

I just went in to buy rabbit pellets. They don't even have the good brand (oxbow) so I just bought kaytee which is okayish. I wanted to ask an employee but there was no one in sight. I went off to the hamster area and noticed how packed all the cages were and how filthy it was. There was no food for them and also no where for them to burrow. I even noticed they were nipping at each other. Just fyi everyone hamsters are extremely territorial as they become older so cramming them is just stupid. I went up front to buy my things and again there was no one in sight. I looked around hoping to find someone and I did. She slowly made her way up and mumbled at me to use the other cashier and I asked "what?" and she just looked so angry and repeated herself. There was no thankyou she just scanned it and left. I probably won't come back even though it's so close to my house. I'd rather drive a few more miles to a pet smart. read more

To yelp Thanks for not showing my first posting but I will post again. Just so you know that omission was NOT appriciated. This location is clean and friendly which I visit often just to get out of the house because it's near by and I do not have great health so I dont go to places that are too far. I'm extreamly happy they chose to open near my home. I have two cats and several fish tanks so I also shop quite often and this is my go to store. I visit several times a week and I find that the animals here are fairly healthy, the habitats are clean. The store itself is also clean and as organized as a petco can get. All Petcos kind of has a weird layout but I can usually find what I need fairly quickly. The store is a little understaffed and some of the members aren't friendly and usually texting and chatting in their office. I mentioned that in the previous posting yelp hid. Visiting the store so often I have built a great relationship with the associates here at the store. Bradley, Joclyn, and Cristal are a few associates that I find are truly helpful, knowledgeable, and cater to my needs. I find it infuriating when other customers treat workers like slaves. They are people and have things going on and jobs to do and also things that happen in their personal lives, so when I see a bad review on people I see work so hard every day, smiling, lifting, cleaning, organizing, answering thousands of questions a day and catering to each pet's individual needs, I am personally offended when they get attacked. Over all the store is great most associates are friendly and helpful though it is small and understaffed. read more

The place is nice and clean, however, they were closed several minutes early tonight, which I find incredibly unprofessional. As another reviewer mentioned, there are no carts, and parking is tight. Wish with limited time available, I'd just gone somewhere else. An Jan is close by on Santa Teresa and has very friendly staff, and if you just want cheaper, go to pet club on Snell at blossom hill. read more

Nice clean store. Used the dog groomers twice for a 45lb black lab looking dog. The prices changed because it is no longer their grand opening, which i did not like. The staff us friendly and there are usually no lines. read more

I walked into the store, wasn't greeted or acknowledged and the cashier didn't even have any customers. I walked to the fish area and glanced through the tanks for a specific fish. I noticed 4 different tanks had a dead fish floating around. They only had 3 of the fish I was looking for (a popular fish). I looked for about 5 minutes and finally decided to look for help. Couldn't find a single floor associate so I went back to the cashier to ask for help. She called for someone to come help me by the fish area. 5 minutes later still standing there waiting. There were hardly any other customers in the store but I did notice one that was also looking for a floor associate for help. I got fed up of waiting and walked out. I thought they would have better customer service especially since they are a newer store. I gave them 2 stars because they had a clean organized store, otherwise it would have been one. read more

Wonderful new location. Wide variety of dog food and excellent brands Grooming services were great too. Crystal groomed by old lady and did a good job. I prefer a shorter cut but they took extra special care of my senior dog. read more

This store is awesome !.. Very helpful employees.. Joslene and Bradley .. The store is clean and as soon as I walked in I was greeted and asked if I could be helped!.. Talk about great customer service!.! read more

Poor customer service from "Jocelyn". Don't get me wrong, I love Petco and I was SUPER excited when they put one down the street at the new shopping center on Cottle. Awesome! However, today I had a horrible experience at this store! I went in to purchase dog food for my pup and when I went to the counter, the sales associate "Jocelyn" treated me with a very rude attitude. When calling us up to the counter to check out, Jocelyn didn't look our direction just said "next". She rang up the dog food and told me the total. I was paying with a gift card, which I showed to her, because often when you use a gift card, the sales associate takes the card to process the transaction. She didn't even look up to what I was showing her, just told me to swipe the card on the pin pad. Fine, I did. The machine asked for credit or debit....uh..neither? So then she says "I have to do that on my side"....duh...maybe this little girl needs to look up. The girl proceeded to process the transaction with an awful attitude. I understand we all have bad days, but learning to not be rude and disrespectful in the workplace, especially to customers, is a huge thing these days. We all base our shopping habits somewhat off our experiences. I am highly surprised Petco would employ someone with such an awful attitude, as the people who normally work there have huge hearts and are passionate around animals. read more

So I came in this morning for a price adjustment after making a purchase at Unleashed yesterday. Which I didn't think would be a problem since Unleashed is called Unleashed by Petco afterall. I mean, right? After the cashier couldn't help me, because he said well I went to Unleashed and not Petco. He calls over Chris/ Christopher to help me with getting my price adjustment. He tells me that I'd have to, One: go to an Unleashed and Two: I'd have to go to the same location. Which I think sounds ridiculous considering Unleashed and Petco have the same SKU numbers which I show him online and on my receipt. I even get asked for the product, as if my receipt wasn't proof enough that I did in fact make that purchase. Because I wasn't doing a return or exchange so what did I need to bring in the product for? So he proceeds to give me the price adjustment clearly annoyed that I've bothered him for $2 and some change. It's obvious because of his body language and how he pulls out the dollar bills and hands them to me. Not to mention how he just walks away after the transaction is over and doesn't thank me or tell me to have a nice day or anything like that. It was completely rude and unnecessary. I'm at least glad I got my whopping $2.94 back! read more