This Petco tends to be the most stable compared to the ones I tend to go to. I believe April the aquatic expert is very helpful along with Olivia whose normally at the register. Also the two girls that cleaned my dogs who I forgot the names did great. I removed one star because I find it unfair (if it's true) that the team members in training don't receive the tip I leave when they're the ones that cleaned my dog. Besides that I think the new management for grooming seems a lot nicer and professional. I like to believe how tips work at Petco is based on upper management and if so I find it hard to understand why team members under training don't receive the tip. I think that should change, personally. Now question goes, who gets the tip and why? read more

Bought Salmon Bites dog treats on Jul 1, 2023at Cottle Perco. Arriving at home I found the salmon bites hard as rock. In the past they have always soft and my toothless Maltese could eat the pieces broken off easily. I could not break apart the treats, returned them on Jul. 3. When to the treat area and found 4 large bags of Salmon bites to be equally hard along with three smaller bags that were very hard. A store associate I saw passing by was informed on the issues with the Salmon bites and she told me as long as the date of expiration had not past they would remained to be sold. I believe they should be tossed. Associate pointed out a different variation of Salmon bites which were not the same as what I always buy but since they were soft I decided to get them. Each time I go to this Petco I will definitely check the treats to ensure they are soft, I strongly disagree with Associate saying item would be for sale if Expiration date has not past, when the product is so hard. they need to throw it away or return to distributor. read more

Great walk in clinic that offers dog and cat vaccines. The staff members are very knowledgeable and professional as well.

I bought two new fish from Petco on Cottle Road recently. They both died within a week and now both of my once healthy fish are infected. One is already dead and one will no longer eat so.... Never buy fish from them. I called the store and the manager said sorry... no offer to replace my dead fish or anything else. They killed my whole tank!! read more

DO NOT TAKE YOUR PET HERE FOR GROOMING! I'm so disappointed in myself for not reading the reviews for their grooming services before trying them out. This is the first time I took my dog here and he came back with nicks on his chest! When we asked the groomer Rachel about it (who did not even tell us about the injuries when we picked him up), she didn't apologize but instead simply said that it's normal for dogs to get cuts. Is that in their brochure somewhere? Does it read "grooming services - cuts expected?" or something? If that's their expectations, that says a lot about how they treat or care for your pets! Quite unbelievable. read more

Petco - Cuts/nicks on the chest area!!! - Pet Stores Near Me - San Jose, California

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I would like to give a shout out to the awesome grooming department. Ren you were amazing taking us in so soon for a grooming appointment for Bradley!! You made it such a smooth drop off and pick up. So polite and kind. Bradley looked great and is all ready for Summer! Can't thank you enough! See you soon! read more

Ordered several things online for pickup at this location. My first order went through just fine, but keep in mind that if you order later in the day the order might not be available until the next morning. Pick up was easy. Have your order or license available. You can call them to come out to your vehicle, but we just went inside and got a cart as we had quite a few items. Everything went smoothly. read more

Wow, just two check-ins and I've been made Duke of Village Oaks Petco. The People have spoken and you guys DO NOT like this place... Understandable when you're living around the new Boujëville Apts and Kaiser-ST I guess. Though if you're desperately dependent on picking up supplies for your pet pal here, you're bound to be disappointed. It's a chain-o-rama brand partnered with Disney Star Wars products for cryin' out loud. Looking to spoil your Boy/Girl with pet toys is another story. I always find a decently priced Kong item to pick up for Emi; especially now that she's teething like crazy and all her fabric toys are torn to cotton shreds. They carry pricey (i guess?) IDs, but PetCo has a personal engraving machine to tack onto your homegrown Sharks/Giants/Niners tag. Go to the other premium pet store by Whole Foods Blossom if you're looking for anything outside of all that. You've been informed. read more

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I spent my lunch here and felt so relaxed after watching the betta fish. Just went around and got some pebbles and decor for my bettas at home. I could spend days here. It's very clean here and it doesn't smell like most of the petco stores I've been to. It's very bright also which makes the place look more organized and clean. I'll make another trip here to see if there are anymore betta fish inventory. read more

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Recently under new management and new staff - but the new crew is much worse with no customer service, customer appreciation or customer respect - even for those who have been coming there for years! We have been patiently waiting for them to get their act together for over a month. Today was supposed to be our third visit since the new team started. We arrived 10 min late, but texted them ahead of time, like I've done a few times before over the years. When we arrived - 12:54 for our 12:45 appt, there was a man with us dog learning about their services, prices, getting his dog weighed, check the length of his hair with a ruler looking at the hair length chart picking what he wanted and making an appt. We waited outside the room the entire time. He left and we went in at 1:03. (They only allow one dog in the room at a time.) The lady then said we were too late so they could not take him. I explained everything I typed here and she said it's there new policy. I ask if there was a grace period, first she said it was 15 min, then later said it was 10 min then said 5 min then said I had to wait for the manager to come from lunch. The manager came and stuck by the employee and said they can't do him. They did offer an alternative or try to schedule any later, just refused us saying they were understaffed and couldn't help us. It's important to note that our dog was already two weeks late for his cut because they kept cancelling on our appointments because of issues on their end So we just kept being patient because this place had been so good yo us in the past. But this treatment, attitude, lack of respect and arrogance was too much for us. Also, how was I supposed to know there is a no late appt tolerance if that was never the case in the years past, and there is no sign up anywhere saying it. Sad how bad this new grooming management is under Ren. Think twice before you start going here. In the end the time waisted by rude and unsupportive staff will effect you and your bottom line. It's not like they are cheaper than others, or do a great job (it's really only average care and grooming) so it's NOT worth being treated badly. We are not going back. read more

Never taking my puppy here for grooming! This is not the first time but second, I told them clearly that I want long hair on my puppy, they said it was matted and stuff and shaved off my puppy, even the face was completely shaved. I can clearly say they did it to save time for grooming. If you have a doodle, do not take to this groomers..! read more

Always clean and organized inside the staff is scarce so customer service isn't amazing in my opinion but they always have my blue dog food on deck! I can get in and out quickly it's never super busy the times I've visited. read more

My appointment was for 10:45 am. They made me wait for over a hour with my son's 100 pound dog and I'm a senior citizen. Said they were short staffed. Could have called and said you were running a hour behind. I guess other's time isn't important to you? Add on another 30 minutes in the exam room. I was so exhausted by the time all was said and done. I tried to have them look at the dogs foot but they really didn't seem to care. While the receptionist was sweet, the vet tech and the vet only cared about selling $500 worth of vaccines. Kinda sleazy to me. I asked about low income vaccines and the tech said they're were none. That was a lie. Dear Tech, I found a low cost vaccine clinic and I'm old enough to be your grandmother. I picked up on everything you were trying to get out of me. I HATE THAT. You can shove your Ipad with your high priced vaccines. Here's a customer service hint guys: WHY DON'T YOU ASK THE CUSTOMER IF THEY'RE INTERESTED IN VACCINES BEFORE PULLING OUT THE PRICE LIST. BTW, Your prices are so ridiculous. The Vet Doctor didn't seem like a Vet. I didn't catch one glimpse of concern about the dogs foot. Doc just wanted to sell some wipes for $43!!! Trust me when I say, we're all smarter than you. I'll cancel the shady $24.99 a month membership and call it a day. I don't do business with people who act like used car salesmen. read more

Came down to Petco today to purchase a couple of fish. The employees were all following Covid-19 guidelines and I felt safe there. After checking out the fish for a while we were approached by an employee by the name of Drew. He was so super kind and helpful. He was able to scoop out the fish of our choice from a very busy tank. Drew was gentle with the fish and he was fun to speak with. Everything was really affordable and stocked neatly so it was easy to find all the supplies we needed. We also got a little pamphlet on fish care that was free. My experience at Petco today was an awesome one. I felt safe and everything was easily accessible. Id like to shout out the employee Drew as well for making our experience extra fun and special. Drew also assisted me with becoming a Petco member which has a lot of good perks! I will definitely be back to this Petco and hope Drew is there again to help! read more

I've always had really good experiences here. I decided to write a review because Chris was my groomer and he was so patient and sweet and accommodating despite the grooming department being super busy. He did such a good job added little bows which were so cute and I appreciated so much. Definitely request him if you can! read more

Petco - She's super over my trying to take pictures but she looked so cute!! - Pet Stores Near Me - San Jose, California

Employees were unfriendly and unwilling to help. We were told over the phone and in person that walkins were available. We drove from Gilroy, had to wait outside in the 100 degree heat for an hour until the vet arrived. Then we were told no walkins even after the vet assistant said they will take walkins. read more

I give this Cottle Road, San Jose Petco one star simply because they NEVER EVER EVER have shopping carts to use. It's the most ridiculous thing. I have spoken to store management and even written to Petco about it, but they still can't get it together enough to ensure that their stores are stocked with shopping carts for their customers. When I ask what happens to them, I'm told that they've been stolen. There are systems to prevent shopping cart theft. This isn't rocket science. Come on, Petco Corporate, get it together and make sure your customers simply have shopping carts to use at your stores!! read more

Beware of the groomer Kiany and store leader Samantha. Extremely disappointed with grooming salon. Groomer Karen did her job well but missed cutting few hairs around my dogs face which is fine so I asked her to do it when I went for pick up and suddenly out of the blue Kiany shows up and starts advocating why Karen missed and what I should do so that they can do their job well. I asked her to stop talking since she was not my groomer and then the still kept on going and again I asked her to shut up but she still did not so I asked her to call manager and then Samantha showed up since Chis the grooming salon manager was not around. She then took Kiany inside, talked to her (listening only to one side of story) and without asking me what happened she asked me to leave the store. Wow Will never show up at this grooming salon or the store. I will take this seriously and talk to Petco corporate read more

Another awesome experience! My puppy's hair has grown so much since his first visit and when we picked him up he was the cutest fluff ball ever! Thank you Gigi you did an excellent job we'll see you next month. I highly recommend their grooming service they listened to every detail about my puppy and when I picked him up he was PERFECT :) Thank you for taking such good care of my little dude Gigi! Thank you Petco! read more

Petco - Stitch after his bath and (face, feet, Fanny) hair trim! Great service!! Thanks for taking such good care of my little dude! - Pet Stores Near Me - San Jose, California

This review is to warn owners of poodle-mix (doodle) dogs not to go here for grooming. Our 4-year old dog got the worst groom ever. Uneven, choppy cut that looked like it was done by someone who had never learned to groom a dog properly. Our dog's ears and top of her head were ragged and lopsided/uneven, as was the muzzle. The worst was that her beautiful full fluffy tail was clippered down to 1/2 inch for the first half of it, and the end was left with a small tuft of hair on the end. So disappointing. They refunded the cost of the groom, but didn't seem surprised in the least when I called to complain. Didn't ask to see the dog or want to know what I was unhappy with. I can only assume they are used to people asking for their money back. read more

This review is for their vet department. We had our first visit here today, and I was very impressed with how friendly their staff were. The doctor checked on my dog carefully and provided recommendations. Thanks, doctor. Also, I want to thank Olivia. My dog was nervous at first, but she was so patient with us and she spent a lot of time calming my dog, giving him treats, making him comfortable before the exam. She asked questions about my dog's condition and was very patient with my questions. I thanked the manager about the friendly environment, and the manager told me that all their staff recently went through trainings regarding comforting dogs. I'm leaving this note on Yelp as a reminder to send a thank-you note to Olivia during Holidays. We (my dog and I)felt so nicely treated during our visit. This is not our regular vet, but I'm considering to make it our regular. read more

I brought my Cocker Spaniel here to be groomed with Gigi after PetSmart cancelled my appointments twice at the last minute. I'd been happy enough with PetSmart grooming but it always takes at least a week to get her in and I've been going there for 4.5 years. So Gigi got her in within a few days and when I picked her up she looked better than any cut I've ever received at PetSmart! She was happy and got a good "report card" lol. I will be bringing my business back here and Espy and I are both grateful and pleased with the service and skill set by Gigi. Thank you! read more

I needed a catgenie cartridge. I ran from my house knowing I'd make it just in time. I came thorough the doors at 9:58 and was told the registers were closed. Unacceptable. This is the closest location to my house. I will never come here again. read more

I called on Saturday to see if they had any openings for my Dog for Sunday left a message On there answering message,because no one pick up the phone ,complete detail no one bother to call me back , awful customer service they must not care if they get business or not read more

This review is for the veterinary hospital at this location. We had to wait a month to get a slot and drive 45 minutes to get an appointment at this location. I was in contact with their office for a week regarding the appointment and made sure to confirm well before. Originally I scheduled a 12:15 appointment and they canceled it and moved it to 12pm. Ok no big deal. I contacted them before my appointment letting them know of an accident on route to the appointment and that we would be a couple minutes late. They never responded and then canceled my appointment right as I was parking my car. When we walked in at 12:05 for our 12pm appointment Mila in a very robotic tone said sorry but we are very busy and have to reschedule your appointment. When I explained that we just drove 45 minutes for this she just repeated we are very busy but can reschedule your appointment. There wasn't a single person waiting. read more

April did such a great job helping me set up my aquarium. She told me tips on what should be placed in my tank and told me about some great deals in the store. She was super knowledgeable about aquariums and fish. Highly recommend asking for her assistants, very friendly. read more

I took my 5 year old Yorkie here for The first time to get groomed. I will NEVER take her here again. They left her with a huge cut/gash. I have now involved corporate with my concern because they failed to let me know about it when I picked her up. My dog is an indoor dog and I know she didn't have the gash prior. Thanks to the horrible job done I will have to take my 4 lbs. Yorkie to the vet to make sure she doesn't develop an infection. read more

Petco - This is the nasty cut/gash they left on my poor 4lb Yorkie after being groomed at PETCO. - Pet Stores Near Me - San Jose, California

We have been taking our dogs to Petco for years. We have gone to different locations and have always got our dogs back looking beautiful. All of the groomers we have encountered have been great! I was worried when we first took our youngest dog there, but the groomer was so sweet with her. I read some of the other reviews and completely disagree with the negative ones. The groomers we encountered seemed like they are real animal people who love their job. It has to be remembered that these dogs can be scared, not ok with new people, and definitely not willing to sit still. Before you knock them consider how hard they are trying to make your dog beautiful and show them extra love in the process. We have been to Cottle, Blossom Hill, and Meridian. Loved them all! read more

This review is for Miss. Danielle! Girllllll thank you for being so so good with my doggie. He literally is so cute. He hasn't stopped playing with his new toy either. Duke (the coolest dog ever) had a really bad experience before Danielle got her hands on him. He bit a previous groomer after attempting to kennel him. Well, Auntie Danielle didn't let this slide. She gave duke a second chance and he is as clean as a whistle now. The initial meeting went great, her customer service is on point. She came outside and greeted us, and it went really well. Duke didn't agree with the teeth exam, but she seen his pearly whites while blow drying him ;) Thanks again Also the cashier was super sweet as well! Great employees he UPDATE** Just wanted to say I had to buy this toy again this year! He still loves it!!!! read more

Petco - Pet Stores Near Me - San Jose, California

Dead fish everywhere This is a great example of big box store that pushes out smaller boutique pet stores that provide quality advice and quality services. Look at the reviews and you will see this is not the first time thei Petco has had dead fish floating in their tanks. Petco obvioulsy does not care about their pets or their customers. Pretty sad read more

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Shout out to all! Misty (manager) greeted us at the door. Gigi and the rest of the grooming staff are friendly. It is my first time to have my fur babies groomed and I had a good experience! Kudos everyone for going above and beyond expectations! Kee it up! Thank you! Mwah, Len Arcilla Fur babies: Misty, the neapolitan mastiff Lucky, the chihuahua read more

I am disappointed in the treatment and lack of respect that we have witnessed by the staff at this veterinary hospital. This is due to the lack of commitment and responsibility on the part of Mila who only until the moment we arrived for the appointment with the vet told us that they could not attend us and with any lack of care said that what a pity she could not read our message (message that we sent with 30 minutes to go advising that we would be 10 minutes late due to an accident on the highway!) We had to drive almost 45 minutes with our cat and only when we arrived did this lady tell us that she could not help us and that she was she so busy that she didn't reply to our text much sooner because she didn't see look. A complete lack of respect with our time and a lack of responsibility with the service they offer. read more

I bring my two toy Maltese here every 6-8 weeks on Sundays to Groomer Toni. I love this place! She loves animals and my babies (who are 5 and 5lbs) love her...and they hate everyone! I saw a post with a cut and I had this happen at 3 places. When your dog jumps , or in my babies case "freaks out", without notice...things can happen. Toni is extra careful with my lil brats...Ive told her they can spaz out without notice...and all is going well. Toni has never been bitten so Im happy to report there is a Groomer I trust and she is not going to get bit! Whenever I pick them up after their blueberry spa treatment and puppy do's I get sooooo many compliments (until they show their bratty side) Thank you PetCo!!! read more

Petco - Pet Stores Near Me - San Jose, California

Giving this place 5 stars because Drew was one of the friendliest people working there. It was almost closing time and Drew was helping multiple customers and still have the kindness and patience. Such a respectful and kind young man. read more

My dog still had dirt in his ears and his fur still looked and felt dusty after his grooming appointment (with Naomi) They also didn't cut his nails because he was "too skittish", but there was no problem cutting his nails at the location by oakridge mall. In fact, our experience there was exceptional compared to here. I would not return to this particular Petco for grooming services. Only reason I tried it out is because it's closer to my house. read more

A few months back I came to this petco to get supplies for my newly adopted puppy; there are much better prices online and at AnJan but this was convenient and had all the basics, so I bought tons of things. When I went to pay the cashier asked if I had a petco pals card and told me about the benefits, and their other services - grooming and training. I signed up for the card, paid ahead for a series of puppy classes and met the trainer. The trainer was great; however, my pup still needed another shot before she could attend class so we scheduled a few weeks out. During that time the trainer left to go back to his native country for a family emergency (at least that's what I was told at the store). I left my number for the replacement person to call. LONG story short (ish!) numerous calls , store visits later over the course of a couple OF MONTHS I was told they couldn't find my record of signing up and I should have resolved it sooner so I'd have to pay hundreds for a new class or oops- sorry, guess you lose the hundreds already spent for classes! THE CLASSES WERE ATTACHED TO THE "PALS" card /account I have- I can see the purchase online , there's no dispute I paid and haven't had any classes. They just don't care The manager - a young lady that mumbled and shrugged her shoulders just kept saying they called me and shrugging. NO they didn't call - total rip off. Don't spend any significant money here- receipt or not, they will not take care of their customers. read more

If you want to call their grooming department multiple times in a day to try and book an appointment for 2 dogs (because it doesn't allow you to online) just to wait for someone to pick up after a couple minutes with a curt "hello", get one question in, ask to be put on hold just to be forgotten about and on hold for 10 minutes each separate time then this is your place. Terrible customer service and obviously not taking my business here, I tried! read more

Grooming - Took my dog once and they didn't shave him as requested. They stated that his hair was already short enough and basically bathed him for 80 dollars. Gave them a another chance and my dog looks ok but i was charged extra because they needed to take extra time brushing him which was due to them not shaving him the first visit. His hair was longer than usual and would tangle within a day after brushing. Expected him to look better for $115 so I won't be back. Staff is friendly though. read more

This store was fine until I needed to exchange the elephant sized poop bags my mom purchased by mistake for my small dog. Of course a mom who does something like that is going to lose the receipt. Petco refused to do an exchange (which is what I originally asked for) or store credit despite me being a very regular customer. It is a shame they have such bad customer service policies when loyal customers are are to find and when online sales are becoming a real threat. You think they would have figured that out by now but most businesses will ultimately fail, it just may take longer. The stupid part is that I move next week and petco will not be as close. They just lost a very good customer. I will never buy from them again, way too many options. And you will see no one from their company will ever address this. Classic example of a company that really does not care. read more

This location is terrible. No carts?? This has happened several times. How is anyone supposed to shop? Shelves are half empty. Going back to PetSmart even though they are farther. read more