This location is a joke. You'd be hard-pressed to find a dumber, ruder group of employees virtually anywhere else, particularly in the grooming salon, which seems to double as a penitentiary for particularly stupid youngsters whose emotional IQ is simply too low to measure beyond the subatomic level. Take a look at poor Troy, for example, an apparrently high school aged dimwit who arbitrarily and unjustifiably refused to groom our dog today because Troy simply could not figure out how to calculate the expiration date of our pup's rabies vaccine--despite the fact that we provided clear written confirmation from our veterinarian stating that the vaccine was administered on June 29 of this year and would be good for 3 years thereafter. Now, while your average employee would have simply acknowledged that those three years have not yet elapsed, Troy is clearly a special girl, and she became so visibly irritated and upset by her own inability to perform the simplest arithmetic at a first grade level, that she abandoned any semblance of rational thought and customer service, choosing instead to throw a mini-tantrum, intentionally (or at least recklessly) wasting our time, canceling our poor dog's appointment, and brazenly offering an unsolicited, baseless admonition that we should be "more prepared" for any grooming appointments we made in the future. To be clear, while I was relieved to see that Troy had seemingly grasped the concept of "the future" (effectivelt proving that she may very well be smarter than some of the cockroaches and other insects they keep in the back of the store), Troy's bratty tone and unwaivering rudeness, combined with her laughably indefensible reasoning skills and complete failure to direct us to any of Petco's existing policies or procedures that supported her decision to take an early lunch break instead of doing her job, left me feeling at once disappointed but, frankly, impressed--despite 4+ years of poor service and dozens of ambivalent Petco employees letting us down time and again, in a few brief minutes Troy managed to accomplish something that none of her coworkers had done before: her shockingly inappropriate conduct crossed the line, guaranteeing that we will never come back to this location ever again. To be clear, everything I've written here reflects my own opinions of how retail workers should treat their customers, and reasonable minds can obviously differ. But hopefully we can all agree that Troy's behavior, as described in this review, should at least merit a closer look by management. Either way, neither my wife nor I will be coming back to see how that all plays out. read more

I'm not sure when companies are going to realize how important a good and friendly receptionist is for a consumer facing business. Anyways, I tried to get my dog groomed, but was unable to because of company policy. The issue is how she handle the situation. Completely uncompassionate, seemed like she was just trying to make it through her shift and be done. But aren't we all to some degree. read more

Read below if you have a grooming appointment, So, Petco hours are 9am opening - having a 8:30am grooming appointment, I was a bit confused the day of, why this was. Online it said open at 9am and even on the phone, "Please call back at normal business hours we are now closed." At 8:15am, so I drive over anyways, even though I can't get someone on the phone, the online hours state 9am opening. I thought, you can not get through to someone on the phone before 9am so, they must really open at 9am right? Pull up, go to the doors to see they are locked and no one is in sight, so thinking..the appointment must have been a mix up online system or maybe really for 9am. I go back in my car and wait until the doors open for 9am. Apparently, the grooming is opened - even though the Petco doors are locked, "your supposed to knock?" (once again, if your hours say 9am...it really seems they open for 8am grooming??? But, you can't even get ahold of anyone at that time anyways calling in) They would not accept my appointment today, said I was late.... I asked for a manager going over all of this and said, let's try to get you in else where.. no where has openings anytime soon and they said, we can take you in about a month.. I just waited a month from when Petco last called me to reschedule, so now.. I am waiting another month - Over 2+ months for grooming appointment.. So.. DON'T WASTE YOUR TIME HERE. Don't even waste your time waiting for an appointment. I am so turned off with how this was treated. Please don't like I did, waiting over 2 months for an appointment and again turned away today. I hope Petco sees this and understands how this makes NO SENSE. I will take my business elsewhere, you really upset a customer. read more

Made an appointment for my dog for grooming 3 weeks in advanced and the day before I received a text saying the appointment has to be rescheduled since the groomer is sick and that i should call. I had to call 3 times during business hours before I can get a hold of someone. The lady on the phone seems nice but she was very unorganized and honestly it seems like they don't know what they're doing. She tried to help me schedule a new appointment but the scheduling was very limited. This sucks because I am a very busy person which I scheduled ahead of time. I get it things happen but PetCo wasn't accommodating even though they rescheduled me. The lady on the phone kept asking me the same question in which I had already answered on the phone. I told her I would schedule online again instead because trying to find an appointment on the phone that works would've been too much of a hassle. Ended up going on Yelp to read some reviews and honestly this place doesn't look promising. I've seen way too many 1 star reviews to trust bringing my dog here. Will not be rescheduling. read more

The staff at the Vetco location here has been rude and unhelpful the last two times I've brought my pet in for appointments. My last appointment, I walked out and came back to ask a question of the vet tech that had been helping us with my pet's illness. The other tech was at the front desk and refused to get the one that had seen me and my dog from the back. She gave me a half ass answer, not specific to my actual pet, and I left because googling it was going to be less painful than speaking to her. This past time, I sent my partner to take our dog to get a vaccine. Our pet insurance requires my card to be used for payment and he requested an emailed invoice so I could pay, which we've done at this location previously. When she went back to see if this was an option, he heard them talking rudely about him in the back. I now understand that Thrive did that and Vetco does not, but there was no reason to be rude about a simple request. No issues with the vets themselves but due to the horrible customer service we will not be returning to this location. read more

Stop lying on your website saying you sell something you don't. I went to 4 stores because the website says you sell them but you don't.

I took my dog to the vetco for vaccinations and he came back with fleas. I don't think they clean or sanitize after every visit

I bought this Wahl clippers for $80 and used it to groom my Maltese Poshy, she needed a cut and bath. And mind I have been grooming my dogs for 16 years and I Even got training from a professional groomer. I have 3 dogs and the oldest is 16 going 17. As I was cutting her hair with these Wahl clippers, it cut poor poshy in the abdomen about 2 inches, it was about 6pm and all the vets were closed so I rushed her to VCA animal hospital in Tustin, where they took care of Poshy well. She ended up getting 3 staples put in to close up the gash. I called petco to get a reimbursement and the Assistant Manager, mark said I have to call customer service and gAve me the run around. I called Petco like Mark told me, they gave me the run around too. I ended up getting in touch with Bill Dempsey from the Wahl Corp. and he also is giving me the run around. Horrible company and bad business practice. Petco I will never shop at your store again! read more

See all

We just picked up our fish tank from here and let me tell you ... the store manager knows her stuff. We had 100 and 1 questions and she able to answer all of it AND also gave recommendations. Thank you for such a wonderful experience. read more

So I needed to get my boyfriend's grandparent dog groomed because he was looking like a homeless dog lately LOL so I've saw great reviews on yelp on this Petco on Bristol and 17th so I made a appointment. I picked a girl named Yocleyline to groom the dog. I took him in and she was Incredibly nice and she loved my dog from the first time she saw him and so she helped him walk in and she give him a treat I felt like I can trust her to take good care of him. After she was done he was like a entirely new dog haha he looked like a puppy. Anyways she did such a great job and she was very helpful and gave good important information about the dog she noticed and where I should go to help him with that issue. I really loved my experience and I wanted to say thank you Yocleyline I'll be coming back :) read more

Petco - Pet Stores Near Me - Santa Ana, California

See all

Large supermarket, good selection of pet supplies. There were few employees and had to wait a long time for service. read more

Petco - Saltwater aquarium - Pet Stores Near Me - Santa Ana, California

Angel is so great! I've been taking Apa to her for 3 months now and I honestly don't want anyone else to groom him. She's so attentive to him and is always giving me the best tips to maintain his fur. We are always so pleased with her work and always love seeing Apa freshly groomed. Thank you for being you Angel! read more

Petco - After, fresh cut - Pet Stores Near Me - Santa Ana, California

See all

This review is for this Petco's location only. I don't know if I came at a bad time or if this has always been like this but everything was a messed! Boxes and boxes of stuff scattered everywhere. Carts filled with foods and items but not on the shelves. I went inside to get some foods for my dog but hard to locate anything. Hopefully this doesn't happen often since this Petco is the closest one to me. read more

Made an 8:30 am grooming appt a week ago. Was confirmed by the salon through emails and texts give separate times. I showed up today, the store was closed-but when I called it said May be open for grooming. I left two voicemails and continued to wait. An employee inside saw me standing outside the doors trying to get her attention and never came to open the door. Wasted my time entirely and screwed up my entire day. Don't bother. read more

Website says they close at 9pm. Rushed to get something for my pup only to get there around 8:15 to find out they were closed already.

First of all. I can literally walk in and walk out without having someone say hi.. sometimes i feel as if i work there...But one thing that really annoys me is the guy with the jesus tattoos upfront all the time.. i don't need you to pray for me or talk about god to me.. some people actually believe in other things not just Christianity.. just can't stand people who think it's ok to "spread the word" ....like believe in what you believe in just don't assume everyone wants to convert into your religion. read more

Two bad experiences, I will not allow a third. I want to be honest with my experience to the public as we have been bringing our dog to Petco grooming in Costa Mesa location for 3 years and we've never had an issue. We recently moved to a new place and the Bristol location is now less than 1 mile from our place. The very first time we called and made an appointment for a haircut 2 weeks in advance. We thought we had a reservation but on the day of our appointment they told us they did not have our name in the systems. Not too big of a deal as we took it as an accident or misunderstanding. The second time, we booked our reservation in advance again. Unfortunately, we were running late the day of and so we called Petco 20 min in advance to say we would be 15 min late. Nobody answered so we left a message. Once we arrived, they were not able to take us after 15 minutes of our appointment because their system does not allow it. The staff was not mean however they were helpless. We realized there are gaps in the system at this location. Sorry to say we will not come back. read more

Horrible animal cruelty. I came to buy 10 neon fish today (very small tropical fish). And a lady (around 50) caught the fish for me. She used her damn bare hand to grab the fish from the net into the container. I told her many times please be gentle and dont use your hand the fish will die. She laughed and kept doing it with her hand cruely. 4 fish died when I got home before I can put them to my tank. I am fucking mad with that kind of sevice. I can't believe they do that in a pet store. Don't come here if you want a live fish! read more

I had an appointment to get my puppy groomed and they called me the day of the appointment asking me if I could reschedule to the next day so I ended up rescheduling. I was about 30 minutes late to pick up my puppy and the manager called me basically yelling at me telling me I need to pick her up ASAP and telling me that there was gonna be a late fee. I didn't have a problem with the late fee but the manager was very rude and yelling at me and giving me terrible service. I don't recommend bringing your dogs to this Petco grooming unless you wanna deal with a very rude manager. I can't believe Petco hires such unprofessional people who are on a power trip just because they are a manager. Would give zero stars if I could. read more

I love coming here in the grooming salon for my dog to get bathed, whoever bathes my dog they do a wonderful job at it :)

I absolutely love this Petco. Yocelyne is the best dog groomer ever! She is very sweet, patient and loves and respects all animals. She always has a beautiful smile on her face and you can just tell she absolutely loves her job. My son Leo the Chow Chow, totally loves her. He always comes out looking so handsome and happy after his grooming. Please ask for Yocelyne to be your doggy groomer, you will love her work and your pupper will be forever thankful! read more

Petco - Leo, after today's grooming appointment by Yocelyne. So fresh and so clean! - Pet Stores Near Me - Santa Ana, California

My fiancé and I were on S Bristol celebrating the 2nd anniversary of our first date and absolutely had to stock up on the World's Best Cat Liter. The cat box changing was an imperative. Using my YELP search on the YELP app, I was able to find this wonderful location just a block and half away from where we already were for lunch. Sparkling clean store. Helpful employees. SUPER well stocked with a variety of options to fit your pet owner needs. It was super easy to locate within its mall and find parking. We walked in, grabbing a sparkling clean shopping cart on our way in. I've been to other Petco store locations, but this one really stands out. The cat food supply and liter area was HUGE. (I photographed a number of the brands, but even so, there were MORE.) My rescue cat is less active than when she was on her own, so after 18 mths of domesticity, she needs a low calorie cat food. I've been looking for months for a Weight Control option of cat food to no avail. They have a Perfect (Purrfect!) Weight mix which I selected as well as 2 bags of the WBCL. This store had the basic, the multiple cats blend, and a lavender scented mix. Just as I was turning the corner, ready to head to the check out, I saw their pet collar selection. The one near me seems to only have dog collars. They had several break away collars in sturdy leather. I selected one. A wonderful shopping and stocking up experience here today. If only this venue was closer to our home, I'd shop here regularly. Would definitely shop here again when we are nearby. read more

See all

I usually get my pet stuff from other stores but sometimes I can't find what I'm looking for so hence the reason to be here. The store is a decent size with lots of things to keep your pets fed, preoccupied and healthy. I was looking for cat scratch post in case I couldn't dig her old one out of storage and ran into a sales guy. I was going to avoid him but we ended up talking for a good 30 minutes about all kinds of things cat related and he actually had some good advice. Didn't try to sell me on anything either and also recommended a cheap vet with great reviews on Yelp. Pretty awesome. Overall, the store is well kept. Customer service is decent enough. Don't think I'll return though because big pet stores aren't really my thing but it's good for what it is. read more

I brought my dog in for his annual Vaccine. I was very satisfied with the service. The receptionist and treatment coordinator were professional and polite. Dr. Mintzer was courteous, compassionate, and sincere. read more

This is the best location in the area!! Katrina is amazing for grooming. She's so helpful!! I love her and so did my dog, she's definitely cares about the animals! read more

1 lb of treats was free, courtesy of their birthday program for pets. That's valued at $5.99 for a pound, so great!

I can see why this store is only 2 1\2 stars. I try not to go in there but location wise it is convenient. The store is so messy. A few weeks ago they sold me dead wax worms. The reptile enclosures are dirty and there is never anyone to help with answers to important questions. Today I am just venting but had an interaction with Dan, a male manager and another person. I was attempting to return an online order. I guess Petco has extremely limited technology abilities because this person was unable to find it without an order number. I was unable to give it to the person and asked if they could look it up with my phone number. Apparently not. I then asked if they could return without a receipt as it was clearly in a Petco bag with tape stuck on it. This person ignored me and asked the manager to walk over. He explained the very serious situation of not having an order number and Mr. Dan the manager very seriously responded with another no, we cannot look it up. By then I was done. Mr. Dan could have said I can absolutely help you, he said I didn't give him a chance, but good customer service skills would have led with a positive not a negative. But, this is not a surprise coming from this store. It really is gross and I am sure they will be happy to know that I will no longer vacate that so called store. :) Side note, it's been quite awhile but this same store used to be able to sell rats when it was okay to have them. I walked in one day and there were way too many rats in one small habitat and they had to lay on each other and looked half dead. It was very disturbing and sometimes I wonder about the treatment of their reptiles because they house a lot together, many times laying on each other and dead insects. Anyway, the store is on Bristol ST. Go if you absolutely have to but I would find a cleaner store. If Petsmart carried Just Food for Dogs, I would go there instead. I do not respect the store and Petco in general I guess. read more

Not as updated as other pet shops, but they stock what we tend to look for, which is certain toys. I do like how they have the Yopup biscuit treats. Haven't seen that in awhile. Service is cool. There were a few times when I didn't know a staff member was around, because they weren't wearing a vest or anything, so when they asked us if we needed help, I was a little confused for a second. Otherwise, service has been pretty good. We bought a few toys and treats recently, and hubby noticed that we were charged $1 extra on one of the treats. So, he went back to see if he could get it corrected. However, we didn't realize how long-winded there returns process was until she rang up the return....via paper. o_O Oh geez. So, yep, it took around 5 minutes for her to do the returns process (she was super-patient and knew what she was doing), which we'll probably never try and do again, because it did cause a line behind us since she was the only cashier open :( So, for the cashier, 5 stars, because she did everything she was supposed to do. But, the returns process is out-dated, some prices are too high on the merchandise, and, watch out, as they'll mis-price things. So, a strong 3 stars. read more

I like this is a medium size petco that have a lot of fish options, animals and product space. Also good location that is next to trader Joes. Have everything I was looking for my baby bunnies, plus some more that I wasn't looking for but bought- like corns to make pop corns. Pretty cute, didn't know bunnies eat pop corns too. But very limited brands for bunny food mostly from kaytee. Enough selection and stock for everything. Not sure how grooming or customer service and other departments are like. But happy with the choices they offer for fish and bunnies. Cashier seems friendly. read more

Petco - Just want to share the bunny pop corns. Thought it was mind blowing for me. So cute ~ - Pet Stores Near Me - Santa Ana, California

Excellent service and food they will return almost anything, the staff was excellent in recommendation of new food for Bella

Came in today to get some special treats for my dogs birthday. This location is close to my work and I've only been here once before. The treat aisle was non existent, most toys have stuffing (which me dog destroys in minutes), their bully sticks were hollow on the inside, and the frozen treat had freezer burned. Not to mention an employee put her leftover shake in the freezer. The display freezer where customers shop! After her break she went to retrieve it and saw me notice. She laughed and walked to her register drinking it. The manager must not have noticed, as he was busy arguing with a patron. Not assisting or calmly fixing her issue. Arguing with a sarcastic attitude. I'll stick to Petsmart from now on 17th and Tustin from now on. read more

Petco - Employees shake in the display freezer! - Pet Stores Near Me - Santa Ana, California

Waited 45 minutes for the "aquatic specialist" to come back and tell me a goldfish was a koi. Don't worry she recommended another store I could go find what I was looking for. read more

Gia went above and beyond to answer our many questions about the cat gazebo. She was incredibly attentive and exceptionally professional and friendly, Way to go, Petco, for hiring employees like Gia to keep people and their pets happy! UPDATE: We returned to Petco for additional support. This time, Jose, the manager, assisted us with our purchase. A special shout-out to the excellent team and customer service of the Petco on Bristol in Santa Ana. read more

Yocelyne is the best! Bimbo only goes if we have an appointment with her. A definite always comeback.

Not the friendliest sales floor staff. They don't even greet you when you walk in, I don't even think I've ever seen one of them smile lol. I'd like to say it's due to the craziness of the holidays but unfortunately it's not because I tend to stop by here and there when I don't want to drive to PetSmart and nope...still very unfriendly and unapproachable. read more

A little surprised at all the negative reviews, since I like this Petco for their selection and I actually drive out of my way for it. Their bird department is large compared to other Petcos. Lots of food and treat options. Carries full Zupreem line. The live animals are well cared for here as far as I can tell. I trust their fish department, and I've purchased a variety of fish here with no issue. Don't ever see a bunch of floaters. Of course the selection isn't great, but the shrimp are always healthy. Aquatic plants look nice as well. I understand the complaints about the staff. They are... casual to say the least. But never rude and usually friendly and helpful best they can! I honestly don't ask alot questions beside stock queries, which they are able to answer and help with. Certain employees know more than others, especially about the aquatic section. All in all, good location with great selection, staff could improve but that's likely the managers fault. read more

Petco - Happy Budgies!) - Pet Stores Near Me - Santa Ana, California

See all

I booked an appointment for my dog's third round of vaccination here for the first time. My appointment time was set to 11:03 and I arrived here at 11. I received messages from the Vetco team confirming if I arrived to the location. When I walked in, the entrance to the Vetco clinic was blocked off and there was a sign that said the clinic was closed on Sundays. I called the number that was posted there and a nice lady advised me on what to do next. She gave me a different number to call so after I hung up, that's what I did. I spoke to another person on the phone who was plain out RUDE. I let him know my situation and right away said "It's past your appointment time now, you should've arrived on time". I was shocked when I heard this. I explained to him what had happened prior to that call and he still had audacity to continue with his attitude. Nevertheless, he told me that I had to book another appointment. I've booked appointments at Vetco clinics before. Specifically the one in Tustin. The only reason I booked my appointment here was because it was a lot closer to where I live. I learned my lesson and never again will I come to this clinic ! read more

Literally if I can give negative stars I would. I've been coming to this petco for a while now and never really had the urge to write a review, but today I had it. I asked all three employees that were there if they can get me a mouse. "ok we'll be right with you" 15 mins later nothing. Finally Chris came out from the back and he's helped me before. That guy is always very helpful, he helped right away. Other days that I've gone, same scenario. Then Chris will come from whatever he's doing and helps me out right away. Also I've noticed Chris is a great multitasker and has a positive attitude, the other employees need to step it up, I get it maybe customer service isn't your thing but at the end of the day it's your job. read more

Honestly, so disappointing. Came all the way over to this Petco for a last minute grooming session for two of my golden retrievers that I've been bringing for years. We usually always have such a wonderful experience with Zully. After a 45 minute drive to Petco just to see her, she decides to tell me that my dogs shots for rabies have expired when we arrive. That really would've been something nice to know before scheduling an appointment. The other gal that was there. Unsure of her name. Blew over what I was saying, interrupted and acted like it was no big deal. Stating most people just have this information with them. Well to retort, most people are informed they need to have this with them if that is requirement and a part of Petco's policy. Because did this major inconvenience we will not longer be coming here. Zully is a sweetheart, but whichever other girl was working her today killed it for me. Unfortunately we will not be coming back. read more

Purchased 3 fish at this location. Right since the start the fish tanks didn't look too clean. Some of the tanks had dead fish in it. I gave them the benefit of the doubt and still purchased the fish there. Once I got home I put the fish in my tank. 2-3 days two of my existing fish got the ich infection. The new fish died within 4 days and the worst part about it was the my existing fish that I had for over 4 years died, because of the infection the new fish brought into my tank. Even using general cure didn't help with the issue. Horrible experience at this Petco location once again. read more