Love this convenient location - they always have my chihuahua's frozen raw food in stock and the staff is always kind, patient, and so helpful. read more

I have had fantastic experiences with the grooming services here. All of the groomers are very friendly and gentle with my dog. We've recently had Gloria who's great, but all of the groomers we've had have been fantastic. Each time my dog goes in for a bath service ($32) he comes out smelling fresh and super soft. They brush the dogs for 15 minutes and get all the loose fur off. It also includes nail trimming, ear cleaning and gland expression. The whole service takes an hour and they call when he's finished. They've never kept him for too long and they are always on time for his appointment. Appointments are VERY easy to make online. I've had my fair share of $100 grooming services and this is just as good for only $32 - highly recommended. read more

Brian and Sandy were hostile towards me and my dog. My dog was off leash for a minute as he loves to sit down by the register. I don't mind holding the leash but the way "Brian" asked was very rude and aggressive. See this type of behavior makes shoppers not visit the store anymore and shop online. At a pet store, one would expect a dog friendly environment and dog lovers. They demonstrate unprofessional and hostile behavior. read more

CAUTION: RAT ISSUE!!! In my last visit to the store, I noticed what appeared to be rat droppings in the pet food aisle of the store, and i even encountered a LARGE RAT in the back of the shop!!! with so many rat droppings and a rat of that size I can only imagine that there are plenty more throughout the store, which has an adjoining grooming salon where dogs are handled!!! I DO NOT recommend taking your dog here, as rat bites or ingestion of rat urine/feces can cause SERIOUS health issues for your pet!!! PLEASE TAKE CAUTION AS THIS IS A SERIOUS HEALTH AND SAFTEY ISSUE FOR YOU AND YOUR PRECIOUS ANIMALS!!!! read more

This is for Matt!! Matt is truly awesome and so helpful. He helped us out happily and spent the extra time to make sure all of our items (a ton of items) were all taken care of. If that wasn't helpful enough, he helped up load everything into our car. He's great!! Thank you Matt! read more

I wouldn't take my standard poodle for a cut to this place. I asked for a small trim that I was told it would cost me $80 and ended up paying $160 after they gave him a full out cut without even calling me before shaving him. Clearly they have no knowledge or experience with poodle cut or customer relations. Groomers were rude, conceded and entitled despite a horrible job. read more

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This store (inside & out) is not kept as nice as other Petcos. I have been trying to buy Royal Canin chunks in gravy packets (not cans) and each week there are empty shelves and they are out of stock. When I asked one of the clerks to order more, they said we should be getting an order in on Friday. The trouble is they continue to order one box of pouches each week and then goes out of stock. The employees are polite which is the only 10/19: Dead tree, weeds a foot and a half high, trash in the alley. This Petco location is not being a good neighbor. #EyeSoreInTheNeighborhood #BadNeighbor #Petco read more

Petco - Shipments arrive on Thurs. Out of stock & empty shelves on Tues. Can never get Royal Canin wet packets-not cans. They only order 1 box ea wk - Pet Stores Near Me - West Hollywood, California

So my wheaten mix rescue pup LUCY is afraid of everyone/thing and for some reason she LOVES going to see the grooming team at the Doheny Petco! They have a great vibe there and do excellent work! Lucy has been groomed by pretty much everyone there and I have only had great experiences and she always looks adorable after !!! Look how cute she is post bath/haircut read more

Petco - Me and Lucy and her cute haircut from the Doheny Petco crew! - Pet Stores Near Me - West Hollywood, California

I bought 9 goldfish on 1/30/2021 in the store. I had a dead goldfish in few days and went back to do the exchange on 2/6/2021. The store manager whose name is Natalie with blue color hairs said I needed to have my water test in order for return or exchange under 30 days policy. I told her that I was never asked to get water in exchange for a dead goldfish at $0.35. I have been a customer with Petco for at least 5 years with my membership. Natalie said Petco policy needs water for return or exchange. I told her whether I need to drive back 10 mins to get my water to get an exchange for $0.35 cent goldfish or I just throw away a $0.35 dead goldfish and buy one there. She proceeded to give me my $0.35 cents, however, my purpose to drive 10 mins was to get a replacement. I am not expecting $0.35cents. What a super bad customer service as a store manager. I got my $0.35 from her but I was thinking to shop for some food for my dog, I went to Petsmart to get my dog food. AVOID THE STORE MANAGER called NATALIE I do not see my receipt saying need water for an exchange a dead goldfish read more

Petco - Pet Stores Near Me - West Hollywood, California

GROOMING only rating... I've always been happy with the service. The only reason I don't give them 5 stars is because I do think they're a little pricey and they almost never offer any discounts... I can't ever get out of there spending less than $75 (pre-tip) and my dog only weighs 6 pounds! That's for the full treatment though... bath, cut, nails, teeth... whole thing. But I've yet to find another place that is so convenient (can make an appointment almost anytime), easy (parking lot!) and reliable. My little angel always comes home looking adorable and smelling great and generally not traumatized (I mean, she doesn't love it, but what dog does?). Do wish they would post their prices online (hate that practice) so you know what to expect before you go in. So a little expensive, but worth it. I'm a regular. read more

Horrible pet grooming. They need to be investigated and checked. They are doing everything according to no written rules. They give haircuts on their own, cut the ear and tail off, without permission, wash the dog without consent. Very unprofessional and rude. Should have read the reviews if other unhappy customers before using them. All bad reviews are my exact experience. read more

Great Petco location on the corner in West Hollywood. They have their own lot which is free. They have a large selection of food. The people who work here are helpful. Sign up for rewards here so you can get $5 off once in a while. Within the year they did some remodeling and the place looks great. It's really well organized. It isn't as big as some of the other Petco's I've been to which isn't good or bad for me...just thought it's worth mentioning. Not a lot of pets sold here (except some aquatic animals, I believe). I'm also not sure about the selection of products for pets that are not cats or dogs. But if you have a dog or cat then you are most likely going to find what you are looking for. I've never tried grooming my animals here so I'm not going to comment on that either. read more

I've brought my dog here twice for grooming. The first time when I had just adopted him and he was matted and extremely dirty I was so nervous the groomer would hurt him but Tamara did such an amazing job! The second time I requested her and she did a great job again. (Check out my before and after photo). The grooming was a bit pricey ($60) and there were 6 dead betas just floating in their own filth. The store is small but usually tidy. They do have a lot of events like dog mixers but I've never been to one. If I were to review just Tamara it'd be 5 stars but since this is for the store I can't give it more than 3. read more

Petco - There were at least 6 dead beta fishes. I guess it's "where the pets go...to die." - Pet Stores Near Me - West Hollywood, California

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This petco has a better selection of Bettas than its counterpart on La Brea, in my opinion (better meaning they're NOT DEAD!). However I still go there always feeling bad for the fish. There's always a gross amount of poop and dust in their tiny plastic cups, I had to explain to a little girl today why they 'didn't look very happy' (because it's not the right environment for them.) A star for their staff though, not sure if they knew much, but they were very warm and welcoming (and some of the guys were cute as hell :D!) read more

These guys are so nice here. If I want to head north and have to go to WeHo for any reason I come here. I don't like the traffic trying to get here though, nor trying to get in or out of the parking lot. It's a breath of fresh air though, the way they are so friendly. read more

Do not sign up for grooming. Clearly the manager was not able to keep enough groomers on staff. They are down to one. We made an appointment 2 weeks ago which was canceled at the last minute and rescheduled. The new appointment 2 weeks from now was just canceled. We've gone there for a couple of years and they did a great job. Very frustrating. read more

Just brought my puppy in for her 1st grooming (as a walk-in) they were so nice and took her on the spot without an appt on the weekend...and did a great job! Matthew was her groomer he listened to what I wanted and she turned out perfect. She is a 4lb Shorkie. We will be back again!! read more

Petco - Pet Stores Near Me - West Hollywood, California

Nice store. I went there to buy gold fish and the price was ok. They also had a lot of new animal products so if you need anything for your animals just go there read more

Yesterday was the second time I brought my dogs here for a Groom appointment. My 80lbs Pit Bull, Rocko, and my 5lbs Shih Tzu, Hälo, loved their wash and cut by Mark. The first time we brought Hälo in was his fist cut ever and Mark did such a great job with it. Because Hälo wasn't use to getting a cut he could get all the hair around is little face but yesterday Hälo came out looking cute as ever and we can finally see his whole little cute face! Mark was definitely able to get more hair cut around his face and we were so excited about it! We did run into a little issue with Rocko at the beginning. Rocko has an old knee injury and the vet recently put him on anti-inflammatory meds like a month ago so I just wanted to make sure they knew to be care with him around his knee and hip area. They told me that they had a new policy and they they couldn't take him because he had been on medication and had an injury. This was surprising because we had literally just brought them in 2weeks ago for the first time there and it was fine after we got clearance from the vet via a phone call. Mark, the spa manager was very nice about it and explained to us about the new policies, which I can completely understand. (You know how people can be with their pets! I am one of those people, lol) After Mark went and got his manager we explained that we got vet clearance 2weeks ago when we came the first time and he said it was ok for Rocko to get his bath. We were so happy to heave that! The staff at this Petco location is very nice. We love coming here! read more

Brought my dog here for a bath and haircut at this location for the first time yesterday (6/9/2020 @ 12 PM) Realized today after looking at their booking menu that they charged me for a medium size dog with long hair BUT in fact my dog is a small dog that is 11 lbs ‍ . Not just the error in charging me the wrong price, Walter had asked me what I wanted done. I was specific in wanting only a light trim around the face and tail along with shorter cut on body. My dog ended up with facial hair shorter than I had requested and to make it worse the hair is longer on one side than the other. I have never been more specific than this appointment. I didn't even get to see my dog until I had already paid so I didn't question it right away since I was in a hurry. I left the guy a nice tip and now I regret it's Now my dog looks like a schnauzer when he is a Yorkie/ cairn terrier mix. read more

Leo likes this petco . He fids he's food , treats and things to keep him entertain people here are doing therir job helping costumers needs in a friendly and profesional manner place looks organise and clean we alwalys find parking . And trust me when i say this " leo is picky". read more

Petco - Leo supervising making sure she picks out the perfect treat for him. - Pet Stores Near Me - West Hollywood, California

Corey is amazing!! He went beyond and above for me! He was multi tasking and giving 5 star customer service!! Thank you Corey!!!

Andrew in grooming is amazing!! Super sweet and helpful.

This review is for MARK in the grooming department. I have an 80 lb. husky/malamute who has a huge personality. He's extremely vocal and doesn't like to be bossed around by anyone - yet Mark handles him effortlessly. I've been returning for 3 years as a customer strictly because of Mark's amazing work and professionalism. There's no one else I trust to get the job done when it comes to grooming my polar bear. Thanks for everything. read more

Our "go to" spot! My dog loves it here so much that he used to escape the yard and take himself shopping! True story. We live down the street, and so thankfully he wasn't going anywhere too far and all of the employees were so great to hold onto him safely, until I could run down there and get him! Everyone at this location is super friendly, and give my boy a ton of attention. Rich the manager is one of my dog's favorites along with Andrew the groomer. But every employee here is great with him. Thanks guys!! read more

Andrew, at Pet co grooming on Doheny completely shaved my gorgeous golden doodle, including his head and cut his lashes! It's the worse imaginable hair cut. He didn't even bother to ask what I wanted. I was in tears. Avoid this place! I've never written a review before but this one deserves it. I'm devastated by the results. read more

I have been customer and taking my dog to Petco since 2015 and every time I was shocked how I was treated today. I took my dog there for hair cut and got busy with going to pick her up. Petco charge me $55 for keeping my dog there and didn't even care I was long time client. This is the last and first time taking my dog to Petco. If Petco doesn't care about me, do you think they care about my dog? Not at all read more

The employees are lethargic here. Plus How do you run a business without a working bathroom?

This place is horrible!!! My dog came back acting weird crying all night after his grooming appointment. I tried to reach out to management and they gave me a stupid copy and paste reply and after I explained my dog wasn't the same energetic dog I dropped off I never heard back.. working at a pet store might not be a good fit for Tia the manager or your workers since pets get mistreated and yet can't get any answers... read more

I took my dog in for a bath and they made me wait 15 mins because they were arguing with a customer. Then the idiot at the desk finally lets me approach the counter but didn't explicitly say they wouldn't groom dogs with arthritis. He just made it seem like because my dog is elderly they'd need to chat about his health with my vet. Then I tried to get the vet on the phone for 30 mins and nobody would pick up. So then the petco desk guy decides to mention that if his chart says he has any arthritis they won't see him. The guy in front of me had the same issue and argued for 20+ minutes. Why don't you corporate petco idiots put up a sign that says "we don't groom dogs with arthritis". I also don't understand why you can't just wash all dogs as long as they have their shots. This is elder discrimination and it's retarded. read more

Elder is the groomer for Yogi, Mazy, Lola & Rosie. He does a wonderful job on them, he is very caring to each one. When I arrive he always asks how each one is doing before they are groomed. Especially because each one of them is unique! Sincerely, Tana Meriwether read more

The Grooming department at the Petco on North Doheny is amazing. I took my rescue, Mr. Valentino for a bath, nail clip, ear cleaning, and tooth brushing - he had not been to a groomer before - the finished results were awesome. Mr. V's groomer, Mark, took such great care of him that he not only looked great, but he was relaxed and happy. We will definitely be back. read more

Petco staff was excellent - Mark made everything go smoothly when we arrived for our appointment...Our dog Boo Boo was in dire need of a bath,teeth, and nails...She has really bad breath. Mark was so helpful in providing the best services that was suited for my baby... Salon was clean and smelled amazing. The team was very friendly and welcoming and for that reason I will continue to bring my baby here ...Thank you petco grooming team for all you do everyone was very thoughtful and caring to insure that I was leaving my baby in good hands. Also let's not forget when I picked her up she was looking and smelling great ! Thank you Mark read more

The worst customer service. No wonder brick and mortar retail stores are closing. Website says Doheny store sells Just for Dogs frozen food. Waited 15 minutes for a store associate to tell me they don't sell the item. Clueless. The store could not even give me a correct phone number for the area manager. Stay away from this store. read more

Petco - Pet Stores Near Me - West Hollywood, California

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Elder the Salon Lead is wonderful! I have only ever taken my two senior rescue dogs to him for nail trims because I trust him so much. He has a calm, gentle vibe and is clearly such a natural with dogs. I work at a Pet Hospital and am still nervous to trim my own dogs' nails, so I will always go to Elder. He makes it easy and fun. :) read more

I come here regularly to get some last minute necessities for my precious dog. She shops here with me and I treat her to a new toy every time we visit. The staff here are very helpful and they make our experience pleasant. read more

Captain Negative is here to strike again! This place is not worthy of the name Petco! The employees are useless, lazy, and rude (that includes management). I went to Petco to replace my fish that met an untimely death. I usually go to the Petco on Robertson, but unfortunately, they were remodeling their aquatic department. I was pleasantly surprised at the variety of fish they had. More than that, there were no dead fish floating around in the tanks, which is a huge plus for me. I found the fish I wanted, and decided to find someone to help me with my selection. I approached the register, and asked the cashier if I could get some help in the aquatic department. He said, "Yeah, let me get someone." and sent a page over the store intercom system. I returned to the aquatic center to wait for the employee. Boy did I wait. No one showed up, and after ten minutes of waiting, I returned to the cashier and asked him again. This fool had the nerve to ROLL his eyes, and attempted to page the missing employee again. I waited another ten minutes, and decided to look for the employee myself. Nothing could have prepared me for what I found. The employee that was paged to help me was following a woman around showing her various dog accessories for the ugliest mutt I have ever seen. Now I am not one to judge people (who am I kidding), but this woman could only be described as a grotesque, cheap, hooker looking woman. She was clearly trying to get laid, as was the employee who ignored the page. I returned to the cashier, and asked him if there was anyone else that could help me, as the other employee was busy trying to get his freak on with the hooker in the back. He said no. I had my heart set on getting those fish. So I went back to the aquatic center, found a net, and a plastic bag, and got the fish I wanted myself. When I went to pay for them, the cashier said, "Who go those for you?" I told him I got them myself. He said, "You can't do that!" I told him, "Fine, put them back yourself." and left. read more

I got the call yesterday at 3:45 that my dog had bolted out my door when the dog walker came to pick him up. I was at work 40 minutes away from home and had to endure the 40 minute drive to start looking for him. One of my coworkers drove me and I didn't stop crying or panicking the whole time I am ashamed to admit. Once home we split up on foot and went in the direction he was seen running. Over two hours into the search my Mother called me. She'd contacted our local Petco where I take my dog once a week. He was there. My dog literally ran over a mile crossing one of the busiest streets in Los Angeles at top speed to Petco. We go once a week and apparently that is where he decided to go. According to his saviour, Monica, my dog came to the front door of Petco. Only being 12 pounds he couldn't trigger the automatic doors. Monica let him in. She took him into grooming and gave him water, a bath and a bully stick. She nicznamed him Georgie and was planning on taking him to a near by veterinarian to see if "Georgie" was chipped. But she got the call from my Mother and offered to wait until I could get to Petco to pick him off even though she was off duty. Monica even offered to take him to me. Once I got there I could see that he was not only alive, but safe and comfortable. I offered Monica anything she wanted and she refused. What Monica and the grooming team at Petco did for me is the greatest gift I will ever get in my life. read more

Petco- Where this pet won't go. Over priced, mostly lower quality foods. Good selection of toys, though. But at what cost? In my opinion the stuff they sell that is worth buying is few and far between. My owner was there buying litter for the cats... I saw a fellow Labrador pee all over some bags of kibble that were displayed on the floor. Eww. Even I didn't want to roll around in that. Bad Dog! Worse owner. Oblivious employees didn't even stop to clean it up. Do yourself a favor and travel a little ways down Santa Monica Blvd. for a better buy at Collar and Leash. Sorry, Petco. One thing good I have to say... If you are in need of an emergency pet tag, they have a machine that makes them right on the spot. But get a better one later at boomerangtags.com GROWL. read more

AVOID groomer lady name " Ramiz" She over charged me for spa package and forgot to put the vow and hair and scarves for her neck as well as the perfume. MISS RAMIZ(DEMIZ?) YOU ARE TOTAL RIP OFF!! NEVER AGAIN WITH YOU!! I have been royal this place for 3 years it has been good and reasonalble price in the past. Price was 1/2 price what she was charging. OK any other groomer other than Miss RAMIZ( DAMIZ) mexican lady is very nice. It was very unfortune I did not pointout the my fav stylist. Now I need to re-done my dogs hair cut elsewhere. AVOID MISS RAMIZ. YOUR DOG WON"T TREATED WHAT SHE DESERVE. BUT everyone else has been good to my dog other than this woman. My dog was miseralble when she was out. NO MORE MISS RAMIZ read more