I wanted to give a huge shoutout to Eugene Masalitin at Peter Pan BMW in San Mateo! Eugene helped me lease my first BMW and I couldn't have asked for a better service and more positive experience. I came in very nervous and unsure about what car and terms were right for me. Eugene acted like a real expert explaining everything in detail and giving me options to consider. I felt that through the whole process he had my best interests at heart and I left the dealership confident that I made the right choice. I would not hesitate recommending Eugene to anyone looking for a professional service and customer-centric approach! read more

I have to say the moment I stepped into the showroom, Victor Hung, the sales manager was very welcoming. Due to the current situation with COVID all precautions were taken promptly. Victor was absolutely helpful and went through all the workings of the vehicle I leased. He was very truthful and the car I leased is all that I expected. Victor went out of his way to make sure that all was well with the car beforehand. He kept to his word, and I have to say he definitely knows his vehicles. I am very pleased with my experience at Peter Pan BMW, and would definitely not hesitate to use this company again and again for a vehicle in the future, or recommend to friends and family. The service I received exceeded my expectations. Thank you so much Victor. read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

Was in the market for a new vehicle. Peter Galanakis from Peter Pan BMW made the whole experience very seamless. We ended up in a vehicle with the exact options and color that we wanted for a great deal. The whole process at the dealership was a breeze thanks to Peter's expertise. They were able to set up everything, and handle a trade-in vehicle so you can drive away in your new vehicle without anything additional to take care of. We are very happy we chose Peter Pan BMW and had the pleasure of working with Peter Galanakis to find our new car. Would recommend them to anyone looking for a painless car buying experience. read more

I'm so pleased I made the trip here to lease my new car! I worked with Henry who was patient, kind and really took the time to listen to all my needs including budget, model of car, even the sound system preference! Before I knew it, I was driving off the lot with a car that I absolutely LOVE! Many thanks to Henry for making this one of my best auto lease experiences ever!! read more

Thinking seriously about purchasing a BMW? You should speak to Adam Locke. Reach out on the Peter Pan BMW website. Start here. Really. Do you like saving time and energy? Would you like to secure get the vehicle vehicle you want without hassles about a truly great deal? Talk to Adam Locke. You don't have to talk to anyone else. He and his associate Khalil Manneh are total professionals. Khalil literally unwrapped my prospective 430i Coupe to enable me to test drive the car. My car confirmed that BMW makes the ultimate driving machine. I rate my customer experience a solid 10. This is my third BMW purchase and the first at Peter Pan BMW. By far the smoothest, hassle free and satisfying ultimate customer experience was with Adam and Khalil. read more

I have leased my BMW X1 with Eugene Masalitin. It was my first time leasing a car with Peter Pan BMW. Eugene was very professional and fast. He was able to make the process very pleasant and easy. Great price, no pushing, no hidden fees. I will definitely recommend Eugene and Peter Pan BMW to everyone. read more

Stopped by to check out an suv and possibly buy. The staff was not helpful. And when asking about an suv on the showroom floor. I was told it's sold and that's it, the sales person didn't ask for contact info in the event that another suv becomes available. Super rude. read more

I rarely leave reviews, but after my amazing experience at Peter Pan BMW, I felt I must spread the good word!! After doing a ton of research I had narrowed my search down and new I really wanted to make the leap to BMW, but I wasn't sure I could find something in my price point. My experience with the team at Peter Pan was great, from my first online chat, to meeting with Doug my sales person to the amazing product specialist (genius) Sergio and finally to finalizing the paperwork with Duncan I couldn't have asked for a better experience. Doug listened to what I was looking for and my budget and did a great job of setting me up with a few options to check out. Zero pressure the entire time. Sergio took me out on not 1 but 3 different test drives just to be sure I could really get to know the cars and determine the best fit for me. He was super knowledgeable, fun and made the entire experience a step above any dealership / car buying experience I've had in the past. By the end, I had been given a full tutorial on the car, power, tech, maintenance, and everything in between. Even some learned about some cool new music! Also, he had my phone set up, some favorites already programmed and I was ready to get the road the same day!! I couldn't say anything better about the team and the entire experience. I thought going in I'd not be able to have a shot at what I really wanted due to my budget constraints and walking out I found the car I've been visioning without having to compromise on quality, options or style! Thanks Peter Pan BMW Team!! read more

Peter Pan BMW - Loving my new ride!! I can't stop smiling! - Car Dealers Near Me - San Mateo, California

See all

I bought a used X5 for my wife early in the year from Eugene Masalitin. It was a smooth experience with Eugene answering all my questions in detail both over the phone and in person. He helped with scheduling the test drive on short notice and made sure all the paperwork was done quickly to complete the purchase. read more

Bought our first BMW at Peter Pan, Henry was great! No hassle, very easy to talk to, laid back, knowledgeable as he's been with Peter Pan 18yrs. He was awesome!! read more

Late last year I purchased a 2015 BMW 328i from Peter Pan BMW and worked directly with Adam Locke. The process was smooth as can be and Adam was a consummate professional while also providing excellent service. He was informative and patient without being overly pushy. Additionally, there was a super minor scratch on the front bumper and Adam offered to have the entire bumper painted over to quell my OCD. I ended up opting for the extended warranty just for the extra peace of mind. Overall, the experience was quite enjoyable and I wouldn't hesitate to work with Peter Pan BMW, and especially Adam Locke, again in the future. read more

Peter Pan BMW - 2015 328i (CPO) | Alpine White - Car Dealers Near Me - San Mateo, California

I love this place. I found the car I was looking for online and called this dealer right away. I'm from LA so it's a bit far, but I was assisted right away by Khalil. He guided me through the process over the phone and was determined to help me get the car. The very next day I was able to get pre approved quickly, they gave me a great deal proposal, and I flew over there the following morning to pick the car up. Amazing dealer experience and I'd recommend this dealer to anyone shopping for a BMW. I love my car ! read more

NIGHTMARE dealership. 1 Star review is too high of praise. Here are some of the highlights of my recent purchase: 1. I agreed on the asking price of a car but was told I have to wait til they show the car to a more important customer the following day. 2. When I asked why my financing was taking so long to set up I was told that it was probably too much work and no one wanted to do it. Those are exact words from one of these beauts. 3. When car was delived to me it was absolutely filthy and had 3 miles worth of gas in it. I have pics from my transport company that show it in this condition as it left Peter Pan BMW. 4. Car had multiple issues. See pics. Front Lip was detached from spoiler. And there is a dent in the front bumper. There was a plastic piece of trim floating around loose in the front grill. Absolutely none of this was disclosed to me. And they will not do anything to make things right. 5. Terrible communication on the above issues. I have been exchanging emails with these people for almost 2 weeks. But no one will call me to explain any of this. Really awful experience. read more

I received a wonderful and efficient service from Javed Ahmadzai. He gave me a lot of good suggestions for additional discounts and car choice. No hassle, got pretty low price directly without any bargain. The finance guy was very efficient and helpful as well. He processed all the documentation within 20 minutes to meet my schedule. BTW, everything handled great during this time of COVID-19. read more

Regardless of their opinion of a legal sale, I would've expected better ethics. My brother brought our dad (72yrs) in, shuffling in with Parkinsons and dementia, to buy $120k, 2021 X6 M. No one blinked an eye at the sale. The car was purchased in my dads name, with my dad's credit, and a CDL that had been revoked. When I questioned the sale and asked for help to sell the car, for just the loan amount, they were less helpful. They offering me $90k for a car with 3700 miles on it. Thank you for your help! NOT! read more

worst experience I ever had leasing a vehicle. purchased tire warranty for my vehicle. 2 months before the lease was up I had a flat tire which they refused to repair or replace even though I had purchased special warranty for it. Replacing the tires $2,000 was not something I was going to do when I had just two months left on a lease. Needless to say I could not use the car for the last two months, yet I was obligated to pay for them. Please be aware; They show kindness while they take your money; the moment you need assistance o have a particular problem, you are on your own. I will never do business with them again. read more

Unfortunately when I try to submit the BMW survey. The link did not work and they have been unable to resend a working link. The issue had since been resolved to my satisfaction. Thank you Jim for your help. read more

Peter Pan dealership is fantastic ... Henry Sipor is the BEST salesman in the entire dealership ... not pushy - but very knowledgeable about his products - listens to the customer needs and then follows thru in a timely manner ... we have purchased a few vehicles from Henry and will always go back to him and refer our friends and family ... read more

I had trouble to open my 2017 BMW X1 rear trunk door with hand-free sensor feature. I took her in over the weekend for a check. I asked for help and Edward (BMW Genius) was the right guy for the solution. He was patient and friendly while explaining why my rear trunk door didn't work as expected. Well, it's simply I have to stand right behind it in the middle with my key. Well, I was doing it incorrectly all along since I have her cuz I often either left it in the car or with my husband. Anyhow, my headache is gone now thanks to Edward. read more

Guy didn't want to help me. Unfriendly. I didn't want to buy something TODAY, so he sent me on my way.

I have leased 3 cars from Eugene Masalitin and recommend him very highly. He is straightforward and efficient and works quickly to secure you a vehicle. It's not always easy to get the configured vehicle you want especially for in-demand models but Eugene works hard to look for options and give you give alternatives if the wait will be too long due to supply constraints. I value Eugene's expertise, straightforward approach and customer-focused manner. I'd also add that the service department at Peter Pan BMW is a breeze to work with and very professional. I highly recommend Peter Pan BMW. read more

Just bought my second car from Henry Sipor, at Peter Pan BMW. It was a great experience, as always. Henry is extremely knowledgeable and professional. I wouldn't buy from any other dealer, and I'll always go back to Henry. I got a great car, and no one takes care of you like BMW does. From their sales people, to the service Dept in Burlingame everything is excellent. Thank you Peter Pan BMW, and thank you Henry for the wonderful service! read more

Got a great deal on our BMW 330e car. Able to negotiate a price for a vehicle that was best for our price range. We talked to Raj Poojary and he was helping us with this. He was really great and made sure he met the price point we were asking. He was easy to communicate and the dealership in general had a great customer service. Our finance guy was really good as well. Usually you spend at least an hour in finance alone however I'm pretty sure we got in and out in like 20-30 mins tops I highly recommend them for working on your BMW. read more

Just bought my first BMW and probably will not be my last. The amazing above and beyond service with Henry Sipor made the process so easy. He really went above and beyond for me and all I had to do was show up to sign. He really went to bat for me with financing and had all my docs ready to go. He was not pushy and was extremely knowledgeable every step of the way. He was very honest and straightforward which made me feel 100x more comfortable. I would highly recommend him any time and I wouldn't want to deal with anyone else ever in future. Everyone at Peter Pan was very accommodating and helpful. Thank you so much Henry and Peter Pan, it really was the perfect experience! I'd give 10 stars if I could! read more

Not sure how this place ever makes any sales, as they really don't seem very interested in helping out their customers. I went in last week to looking to test drive a 2 series. Walk in. Some guys asks if I need any help. And that was about the highest point of their customer service. When I said I was looking for a 2 series, the guy said they didn't have any on the lot and pretty much just walked away. Okay? Was very happy to take my business to another dealership in the area. read more

I went in to purchase a new BMW recently and the service was phenomenal. I have to say the staff as a whole are welcoming, knowledgeable and great at what they do. I worked directly with Peter Galanakis and I can't tell you how amazing the service was from the second I called to make an appointment to driving my car out. I had called and emailed the other two dealerships that are near by, Mountain View and Stevens Creek and neither called or emailed me back. Peter G. is not your typical car salesman--he's a great listener and heard exactly what I wanted and needed in a car instead of pushing extra features that would have cost more. I so appreciate his honesty and diligence in getting me the car as quickly as he did. Johnny Chan did the paperwork in record time. He explained everything in detail and was wonderful to work with. Once it was time to pick my car, Yuri Zinger spent so much time explaining everything--he spent close to an hour. There are so many new electrical functions in the car and he answered every question. He clearly loves and KNOWS BMWs well and is the perfect person to teach all the new technology. Keith Rey was gracious and beyond helpful. He runs a great team and values each and every customer. We are so pleased with PeterPan and their exceptional team and will never think of using any other BMW dealership. Thank you for making the whole process amazing! read more

I am changing my stars from 1 to 3 because though sales department sucks, the service department is amazingly nice. Everyone is friendly, and they always contacted me about the repair. Thank you, John and Roberto!! Ray Manas is the best! We recently got an X5 from him. It is our second BMW. He is very nice and I will keep coming back to Peter Pan BMW as long as he is there! Update: It was time for me to replace my BMW but Ray had left. I contacted them via their web site but they did not contact me at all. So I figured they don't want me to return and went to another dealer and got a fantastic deal. After two weeks, they finally contact me. I gave them a chance to see if they can beat or match the other price but they still do not reply for another week. And they never replied to my last email. So I got a new car from another dealer. Stevenscreek was much nicer. read more

I leased a 330i from Henry Sipor who could not be more courteous, generous and professional. He has been my sale representative for 6 years and I could not be more pleased with Henry. He takes great pride in doing the absolute best job representing his clients needs. Which is indeed the case with me. His associate Edward was also wonderful to work with in the leasing of my car. A true 5 star rating. read more

Hi there!, I recently had an experience with Peter Pan BMW located at El Camino Real. I bought my first car in the US at this branch location and the customer service provided by the salesperson "Adam Locke" at the branch was great. He was very involved with my purchase process at all the times. He clarified my questions, doubts, and, overall, the service he provided was excellent. I was in another branch locations and his attention and service definitively were above and beyond, which was basically the reason I decided to complete my purchase at this branch finally. I'm so happy with my new X4. read more

A few weeks ago (early May) I decided to purchase a new car. I did some research, settled on a BMW X3 and began looking at local dealerships. I contacted Peter Pan BMW through their website and was immediately contacted by an Internet Sales Manager, Norm Kauble. Norm and I exchanged emails and then chatted briefly by phone, and I made arrangements to visit the dealership later that day. Norm knew generally what I was hoping to find, and was very helpful in identifying my ideal vehicle. Norm was very knowledgable and was a pleasure to work with throughout the very smooth and trouble-free purchase process. I'd come in with my own excellent financing, but Norm (and Johnny Chan in Finance -- also a pleasure to work with) were able to provide even better financing -- without at any point coming off as trying to "sell" their financing. So, yet another plus for Peter Pan BMW (and in particular Norm and Johnny.) This is not my first BMW purchase, and I've never had a "bad" experience or "bad" treatment at any BMW dealership (when purchasing a luxury vehicle from a BMW dealership, it's reasonable to expect you're not going to encounter "slimy salespeople" or "sneaky maneuvers.") This IS my first BMW purchase from Peter Pan BMW, and I'm happy to say that this has been my BEST experience with any BMW dealership. Pre-sale, throughout the transaction and post-sale, the folks at Peter Pan have without exception been exceptional. I give Peter Pan BMW, and Norm Kauble in particular, my highest recommendation. read more

Eugene Masalitin at Peter Pan BMW set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Eugene Masalitin was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Ask for Eugene Masalitin, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thanks again for the great help! read more

Owning a BMW has always been on my bucket list, but I thought I could never afford one on my meager teachers salary. Enter Eugene Masalitin, my BMW dream maker. I couldn't believe he found me a shiny white convertible, with stunning red leather seats, and a soft black convertible top! Perfect choice for a 68 year old (young) lady! Through every step of the purchasing process, Eugene was there using his expertise and knowledge. I couldn't ask for a friendlier, more helpful sales professional. At last, my wish for my dream car was fulfilled. Visit Peter Pan BMW and ask for Eugene Masalitin. You won't be disappointed. read more

I happen to get 3 cars from this place in last decade both for my friends and family. Both the sales and service team are literally there for you. Right from the test drive, to driving out one for yourself, the team at San Mateo makes the process hassle-free and painless. Javed Ahmadzai offered us the best numbers for awesome configurations . Their Service team in Burlingame is equally skilled and friendly. read more

Eugene Masalitin helped us with the purchase of three of our cars. He's very straight to the point, no wasting time approach salesperson. Great price, prompt response, clear communication. As long and tedious car buying process can be, he made it very smooth and least time-consuming as possible. Couldn't be happier. read more

I recently purchased a new BMW, and my experience was fantastic! Eugene Masalitin was so easy to work with, be explained the process very well, and found me a great deal! I love my new X5! read more

I purchased my first BMW from Peter Pan BMW in San Mateo. It was the most pleasant customer service experience I have ever had when purchasing a car. I was assisted by Khalil Manneh and Rob Rensen and these two guys were extremely helpful and genuine when helping me decide what I wanted. They were never pushy and I never felt like they were forcing me to make a decision. I told them exactly what I was looking for, they showed me the first car that I drove and it wasn't quite right. When I then shared what I liked and didn't like they suggested the perfect car for me. Additionally, I felt like I got a great deal on my 2017 330i. These guys really hooked it up. If you are in the market for a BMW, go to Peter Pan BMW and work with Khalil and Rob, you won't be disappointed. 5 stars for customer service, price, and follow up. After being in the car for a few days, both guys reached out to me to make sure I was still loving the car and asked if I had any other questions they might be able to help with. read more

If you are looking to purchase the best car in the bay area, head to this dealership, no other place in the bay area is as good as this one! And ask for Eugene Masalitin! I'm so happy that we bought our BMW from here, Eugene Masalitin was our fantastic salesperson, he is amazing, straightforward person who helped us with the purchase. First impressions matter a lot and I believe buying a car through a right salesperson makes all the difference. Eugene Masalitin was prepared for our appointment and went out of the way to get the car ready for us to see it in person before making a decision to purchase. The entire process of purchasing and handing the car over to us was done so smoothly, never once did we feel pressured or uncomfortable. It was super fast and great! Highly recommend this dealership and especially Eugene Masalitin! aaaaaaaaand I love my BMW :) Thanks Eugene Masalitin! read more

I have leased two cars from Peter Pan BMW and the experience has been fantastic. Eugene Masalitin is a charismatic professional and will go above and beyond to make sure you have the best experience possible. 10/10 would recommend! read more

My experience with Peter Pan was amazing. Not only were they responsive and polite, but they took person pride in making sure I knew every aspect of my deal and car. Youbert, followed up quickly and provided a great experience! I will definitely recommend them to anyone I know looking for a bmw. read more

Eugene Masalitin was very helpful and professional. He was able to locate the car I want in Arizona, and have it delivered on time. The whole purchase experience was smooth and easy, highly recommended Eugene. Thank you! read more