I recently purchased a BMW 330e from Yev Kaplinskiy. Initially, I was calling the local BMW dealerships to see if this model was available. Yev was responsive via text, and when I went in person the next day, he provided excellent customer service. Even after I purchased the vehicle and still had questions about this and that, Yev was kind enough to answer them and assured me that I could always reach out to him. read more

Peter Pan BMW - My early birthday gift - Car Dealers Near Me - San Mateo, California

I saw Victor but all the persons I've met were friendly, cordial and helpful. We picked up an X5 phev and it was an excellent experience. I brought in a friend and he picked up an M4 x-drive. Seamless transaction and excellent communication. Both the X5 and M4 are works of art that go like gang busters. read more

I just want to give a big thank you to Ali, Adam and the whole BMW team. They made the whole buying process easy. We first spoke to Adam on the phone and was very accomodating to all my questions about the vehicle i inquired even on his day off. Ali greeted us right away when we first arrived. He was nice, friendly and easy to talk to. 5 out of 5. I would recommend buying your BMW here! read more

Came here to look at a car, turned around to leave. No one here wears a mask. They don't even bother to put one on as they approach to talk to you. BUT there are signs for customers to wear a mask. Ok I understand if you don't believe in the mask protection, wear one if your customer does. Do not approach if they wear one and you do not. (Thursday, September 24, 2020 @2pm) I appreciate the manger reaching out - however there is nothing to talk about. Change your employee's practice. Follow the guidelines provided by the CDC. Protect your customers and their families. The flu season is coming up if the employees do not believe in COVID-19. (Sunday, September 27, 2020 @ 2:30pm) read more

Me and my spouse had a horrible experience with Peter Pan BMW in San Mateo. We never had an experience where we felt got talk down to, unappreciated for the business especially this is a large ticket item purchase. We are ready to purchase the vehicle the very same day but the experience deter us from ever coming back again. We have such a large network in the Bay Area and will be spreading the words to all of our friends and family to avoid this location at all cost. We understand the sales advisor has to make a living as me and my spouse are both in sales however the lack of service is totally unacceptable. From the moment we walk in, no one greeted us and ask how can we help you even though more than half of dozen sales are not with customers. After standing there for about ten minutes, I finally walked over to one of them to ask for help. We are here to buy a nice car and not a beggar. Then we told the rep the car that we were interested and was handed the key and was told "check out the car yourself and come back with questions" and "But don't drive the car away, will need your ID for test drive". After we came back, we said we were interested for a test drive but the same person already helping another party although we were here at first. Then we test drove the car by ourselves without any explanations and still no service until this moment. Came back, we like the car and ready to place an offer but have some questions on the function and condition of the car. Finally got another person to walk to the car to answer our questions. We were interested in a certified preowned vehicle and interested to see there is anything we can do to minimize the visibility of the wears and tears. The next thing we know is we felt like someone just slap our faces by being questioned you know what a rock chip is (Sales rep emphasizes that three times) and he said arrogantly just buy a new car if you are looking for a better condition car. Yes we know certified pre owned is not perfect like a brand new car but how you say that matters - that is the fundamental sales skill 101. At the end, he pointed out on our way back to the store front that is a brand new car same series is going for $150,000 if you want it. This is such an insult with the overall experience. We didn't even talk about the price and just left. The very next day, went to a different store and drove out a car happily. I hope management will see this because branding matters a lot. I deliberately did not put the sales rep's name because as the sales industry goes, if a customer/prospect complains, coaching is definitely needed! read more

I had a great experience buying a car with Peter Pan BMW! I worked with Dominic Chang, and he was just the best! He really went above and beyond to make sure I was happy and taken care of. They didn't play any games and I feel like I got an incredible deal! Overall I'm very happy and highly recommend working with Dominic Chang! read more

I was referred to contact Eugene Masalitin by a friend. Got my beautiful M5 Competition him. Eugene is very knowledgeable, helpful and reasonable. I got zero bs from him. He's now my go-to guy for bimmers, and should be yours too. read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

I highly recommend this dealer. It was my first experience with car deal. The Piter Pan's BMW team are real professionals. Especial thanks to Eugene Masalitin, he drove the process from the beginning till the end of deal. He was always availble by phone to clarify details or help directly! I will recommend this place to buy or lease your BMW. read more

Purchased a new car from PeterPan BMW. Highly recommend my sales Raj Poojary. Bought 3 cars from dealership before, but none of them are as smooth as the experience with Raj, not even close. Test drive, order, delivery, Raj handles everything properly and timely. read more

I recently leased my first BMW 3 Series from Peter Pan BMW, and the experience was absolutely fantastic, thanks largely to Eugene Masalitin. For anyone considering a new BMW, I wholeheartedly recommend working with Eugene at Peter Pan BMW! read more

I need to give a serious shoutout to Eugene Masalitin at this dealership. If you are looking for an incredible salesman to work with that will not only get you a car that you want in a short time but is so easy to work with, then Eugene is your guy! This is not my first time getting a car with Eugene at this dealership and each time, the process is so easy. He is an absolute pleasure to work with and is super responsive. I appreciate it so much and can't be more grateful for his professionalism. Thank you a million, Eugene! read more

I've enjoyed working with Eugene Masalitin at Peter Pan BMW in San Mateo for over 6 years. From buying to leasing my BMWs, it's always been more like a coffee chat between two BMW enthusiasts than a typical car buying experience. From the moment we sit down, Eugene's consultative approach makes all the difference--he takes the time to understand my needs and lifestyle, helping me select the perfect model with the right leasing terms. Whether discussing the tech in the 3 Series or the performance of the latest electric model, Eugene always has expert knowledge to share. Eugene is a true professional who has earned my loyalty year after year. I highly recommend working with him for anyone on the market for a BMW! read more

This is the second time I purchased a BMW from Peter Pan, and both times my experience was very positive. The dealer, Eugene Masalitin, ordered my cars from the factory to make sure I got exactly the options I wanted. He explained the different rebate programs (the second car is an EV) to help me decide on the best option. The cars were built and delivered promptly and everything was done in a highly professional manner. read more

I recently bought a Certified Pre-Owned BMW 530e from Peter Pan BMW and I flew in from Palm Springs to pick up. When I was leaving with my new car I noticed the front camera image was blurred down the center. The salesman told me it was condensation on the camera. When I arrived home I noticed that the image was still blurry and obstructed when parking in the garage. Turns out that the camera lens was damaged and not from condensation. After contacting the dealership they made arrangements with Palm Springs BMW to have the camera replaced. All is well now and I REALLY like the car! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

I just bought our 3 rd car from EUGENE MASALITIN and what can I say... He is great, always attentive and listening. Somehow he manages to get us the best price for new leases and not get fired for doing it! On a serious note - the guy is great, the price is low, the service is off the hook and cars are great! What else to ask for? Needless to say, we will be back 3 years from now. read more

I just started my 3rd lease with Peter Pan BMW. I keep coming back because Khalil Manneh and the team always made me feel they want and appreciate my business- even though I usually just go for the cheapest X1 in their lot. I felt they gave me the attention, courtesy and a genuine offer from the get go They treated me the same way as someone who is buying a car 3x the price. I would highly recommend Khalil and the team if you are looking for your next Beemer. read more

I have been a Peter Pan customer for a very long time and have been working g with Kenny Lew in the Burlingame service department for almost 20 years. He has always gone above and beyond and given me honest and straightforward service. I will always recommend him as a service rep to anyone who asks. read more

I just purchased my new BMW X3 2024. This is a forth BMW in the raw that I bought in last several years. Thanks to Eugene Masalitin for the continues help and supports. He provided tremendous service and I really appreciate for his efforts. Sergiy read more

Khalil at Peter Pan BMW is a top notch man! If you are looking into purchasing/ leasing a BMW Khalil is the guy. Professional salesperson with great knowledge. The experience was so great, my family and i couldn't ask for more. We are definitely life long customers now!! read more

Peter Pan BMW - BMW X3 s drive - Car Dealers Near Me - San Mateo, California

I have bought several cars from Peter Pan BMW and have found they have the best deals. I lease every 3 years and each year Peter Pan seems to come in with the best most competitive deal. The whole sales process and finance is smooth and easy and low pressure. I live in the East Bay, but I don't mind commuting to get a great deal! Ask for Adam Locke in sales. read more

Great dealership! Eugene Masalitin made the process of puchasing my new BMW M850i very great. He is very professional salesperson with a lot of knowledge. Highly recommend! read more

Eugene Masalitin is great. I believe its my 8th BMW i am leasing with him. He is always very professional, helpful, knowledgeable and personable. He makes both transaction and whole experience favorable and easy. Highly recommend. read more

While I appreciate being approached almost immediately, the salesman asked which cars we were interested in. Upon giving him five options, he said, "ok let's take a look at the numbers inside." When we got inside, he asked how I plan to pay for it, "finance or pay with a check for the full amount?" Then followed by asking me what my credit score is, etc. That seems pretty standard right? But prior to coming inside to go over the financial details, any good salesman would at least grab the keys so you can look inside the car, get a feel for it, maybe even test drive it??? Maybe this guy needs to shadow someone before he helps another customer out. Because of this interaction, I decided to take my business elsewhere. read more

Recently bought a new BMW from Peter Pan. Khalil went beyond what should be expected from a salesperson in order to satisfy and make the deal take place. I have already recommended Khalil and Peter Pan BMW to good friends and will continue to do so. read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

Just bought a BMW from Peter G and he had me in and out of the dealership under two hours. Stress free and easy. This is the third BMW I have purchased (not from this dealership) and I've honestly never had a faster or smoother car buying experience! read more

When we keep going to the same person for the 5 purchases without shopping around, to me, that person is as reliable as I can call him a friend instead of someone I just do business with. That's Khalil@ Peter Pan BMW. If I could, I'd give 10 stars to Khalil! He's purely amazing to work with! Khalil is friendly, honest, professional and he's so REAL! These are precious qualities that I highly value him for. I recently joined the gang getting a "green vehicle". Khalil helped me locate a 530e (plug-in hybrid) that was on the way to their lot and I was thrilled! Though it was a rear-wheel-drive I was still happy because these days it was so hard to find any car! Something even better happened 2 days later! He found me one that was X-drive with an M kit with very little price difference! I went down there to make the purchase right away. I am so grateful that he keeps us in his mind and cared about what I really love to have (all-wheel drive). Thank you, K!!! In some of the luxury car dealerships, often time you will find salespeople that are arrogant to deal with but not in this dealership. We had worked with Khalil (Sales), Johnny (finance), Ivy(finance), they are extremely friendly people! I will recommend them to my friends and family with NO hesitation! read more

Peter Pan BMW - Thank you Khalil! I LOVE this car! - Car Dealers Near Me - San Mateo, California

Long overdue review for Javed at BMW Peter Pan. He takes his client needs very seriously, is super responsive over text or email, and will ultimately try to get you the best deal possible (which is difficult in this market). Couldn't recommend him enough - he is very transparent with pricing terms and doesn't try to hide anything like many shady car salesman do. He helped me great deal on my second leased M340i with a BMW individual paint! Go Javed!! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

Edward chow Absolutely genius, helped me with connection of my blue tooth which previously no one else helped. He even offered to wash my car. Great service. read more

Had a very smooth and enjoyable experience while getting my new car here. Eugene Masaltin was able to answer all my questions and walk me through all the options to get the best car for the best price. Would definitely recommend this dealership read more

We waited years to purchase a premium convertible. We found it at Peter Pan BMW in San Mateo. They've been there a very long time! We walked in the quiet, beautiful showroom and met eyes with a sales associate, sitting not far from the entrance. Sales Expert Peter Galanakis was familiar with the vehicle we were interested in and facilitated a text drive in short order. It was perfect and priced well below KBB. It's ours now. It all went so well we found a second Certified Used BMW on their lot we couldn't live without! Closed the deal today. They are the best! Thanks to our Sales Expert Peter Galanakis and everyone who made it a great deal purchase with no regrets! read more

We had the pleasure of working Dominic Chang on the purchase of our new BMW I4. He listened to us as we described what we wanted and what we trying to accomplish by purchasing a new car. We narrowed it down to an I4. Once we decided that was the one, he explained the variation in the model. I decided on the M50 variation (my wife would have settled for the plain version of the I4). He then detailed the the rebate options that were available on the specific vehicle we selected and the financing options that were available. We selected the appropriate option for us. We are still learning how to use some of the features on this car, Dom said come back when we were ready (and we could repeat this process, if necessary). We highly recommend Dominic. read more

If you want to purchase a BMW don't go anywhere else beside Peter Pan dealer! Always I get nervous and frustrated when comes to getting a new car but those guys change my whole experience! If I'm not mistaken the sales person name was javad or javed and the finance manger shak! Javed was very helpful over the phone and even better when we went to the dealership and explained to us very well about the 4 series that we purchased and he got us the color that we want,shak the finance Manger help us to purchase the warranty and maintenance package with great price and smooth process! Highly recommended it! We will back for the next purchase. read more

I had an excellent experience with Peter Pan BMW, was able to move very quickly and secure a BMW M340i at a competitive price. Dominic Chang was my sales rep, and he did a fantastic job from start to finish. Dominic went above and beyond to ensure a great buyer experience. When I first submitted a request for more information on the M340i, Dominic sent over a personalized video of the car with a complete walk around of the car so I could see the vehicle before even stepping in. Dominic was then able to secure an appointment for me next day, and from the get go gave me a true Out The Door price without any unnecessary add-ons that other dealerships tried to add to the car. During the test drive, Dominic also made sure I got the full vehicle experience and let me test out the acceleration, breaking, etc. to really demonstrate the performance of the vehicle. Lastly, Dominic was able to secure a fantastic APR for my auto loan - offering me the lowest APR through BMW financial. Overall a 10/10 experience, and I aim to continue my business with Peter Pan BMW for both vehicle service and future auto purchases. Thanks again! read more

Yevgeniy Masalitin did an amazing job, took care of the process perfectly, everything went smooth and fast! This is my second lease with him. read more

Peter Pan BMW - M340 2020 - Car Dealers Near Me - San Mateo, California

EUGENE MASALITIN helped me to quickly buy a car and was able to provide excellent service. The best service in the USA so far. It was my first car loan in the USA, and Eugene helped me to pick the right option. read more

It was my best experience with purchasing a new car ever! Thanks a lot to Eugene Masalitin and Peter Pan! Eugeny was guiding me through the whole process of choosing a car, ordering, and all this paperwork when the car came to the dealership after 1.5 months! I'll recommend Eugeny to all my friends! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

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Have been with Peter Pan BMW dealership for a few years. But, recently referred to Eugene Masalitin, who did excellent job assisting me with my leasing. Eugene was kind, knowledgeable, pleasant to work with, more importantly patient with customer frustrations over all the manufacturer delays and custom clearance. Unlike other associates, he puts customer's interests first, and makes sure customer's preference and budget taken care of, before offering his recommendations. Definitely go back to Eugene if I need helps, or refer him to my friends and families. Also a shout out to my Service Advisor, Jordan Cuellar, and her team at Peter Pan Burlingame Service Center. She was my people who went extra miles to find my dream color car in her loaner fleet, so that I could have a chance to see myself what the color looks like before ordering. Couldn't thank her and her team enough for helping me with my decision. read more

Purchasing my first BMW from Eugene Masalitin was simple, easy and quick. He helped me with selecting my options and made the ordering process easy. My car arrived quicker than anticipated and I couldn't be any happier. read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

Once again, Kenny Lew, our service advisor provided 5 star service. He took care of our X5 like it was his own car and had our car ready for the Labor Day weekend. Kenny ALWAYS goes above and beyond! read more

This is a class organization and Eugene made the process painless. Always been well taken care of at this dealership.