Sound, efficient store with knowledgeable employees. The clean surroundings are a pleasure to see compared with its competitor on Connecticut Avenue. Totally pet friendly, and always enhancing its selections. read more

PetSmart - Pet Stores Near Me - Alexandria, Virginia

Absolutely horrible. The staff at the grooming salon are extremely rude and do not care about the well being of your animal. My dog came back still wet and her nails were not clipped after I had requested that service to be provided. To top it off, they brought out the wrong dog to me for pickup. Extremely unorganized, not a welcoming environment at all, and the dogs all looked horrified. Save yourself the time! read more

I wanted to write this review to say thank you to Alex for his awesome grooming skills. I used to go to the Petsmart off of Route 50. My groomer left and since I live in DC I decided to give this Petsmart a try. The reviews weren't great so I was a bit nervous. My Pomeranian hadn't been groomed all winter, since December so needed a massive spring cut. I dropped him off in the morning, explained what I wanted and then received a call mid-morning as Alex, my groomer, ran into some issues. He explained the situation l, that my dog had massive knots that couldn't be removed easily. After several phone calls I told him to do the best he could do. Well, my sister ended up picking him up (I was at work) and he turned out amazing!!! He's gotten so many compliments. He just looks so cute. Thank you so much, I will be back!! read more

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Lenny, my Golden Retriever, and I love going to this PetSmart. We are treated so well every time we go there, so now we even go just for fun because I love seeing Lenny so happy (of course he always walks out with a new toy). Most of all, we have to thank Marsha, Lenny's favorite person from any pet store we have been to. She shows him genuine love, helps us pick out the perfect supplies we need, and has the best customer service I have ever seen. read more

My first time bringing my dog here and it was for a picture with Santa! It was his first time and he was a bit overwhelmed however I want to thank the staff and Santa for being so pleasing and patient! Thank you read more

PetSmart - Pet Stores Near Me - Alexandria, Virginia

They do not ask customers to adhere to their mask policy. Even their own employees either do not wear their masks properly or not at all. We waited in line to ring up our products when we decided to abruptly leave because several people including an employee weren't masks. We have pre-existing conditions and the only way we can shop is if we know the stores are properly adhering to their own safety guidelines. read more

I reached out to petsmart via their contact us, nothing heard back from the store. Terrible customer service from the top down and grooming experience. read more

In agreement with the rest of the comments. The staff seem to take pride in the horrible customer service. There are a few who work the floor that are helpful. However, the one who work in the hotel area... wow! Lies, excuses, disrespect. Will never go back. I don't even want to shop there after my recent experience Going local for better customer service... There are so many options in the area. ‍ read more

Like most dogmoms, I love my little furry friend. The customer service in the grooming department is less than desirable. If you speak to me with a rude tone, I can only imagine how you treat my pup. I always hope that's not the case, but that's usually my first thought. This location is right next to my house, so it is a place I go frequently. I've taken my dog to get groomed here twice and nails clipped once. I come here for all of my pets needs. There is a nice selection of food, toys, etc, but the customer service in the grooming department overshadows that. Each time I call to make an appointment, the groomer or whoever on the other end of the phone is very condescending and unhelpful in every sense of the way. I have a Boston Terrier, so his hair cut isn't something I am not entirely concerned with, but at 7 months old I'm more concerned with his human interactions. The human interactions I've had here have been subpar. I will not be sending my dog here to get groomed again. I'd rather not be talked to like a bother when trying to make sure my pet is going to get the best service possible. If you're looking for a quick place to get pet items, I would suggest this location. If you're looking for a place where you and your dog will always feel welcome, I would choose somewhere else. read more

I ordered a delivery from this store with Doordash as the means of delivery. The delivery did not make it to my apartment. Petsmart will not call Doordash to find out where my package is. POOR SERVICE! read more

Anyone who has a pet will most likely at least browse their way through a PetsMart. I've had dogs, cats and recently my lovely Sassy - a Sun Conure. This PetsMart is okay - It has a great dog/cat selection - the bird toy/food selection is not so great. Bird food selection is decent - though they are not always good about having the right "size". All in all a decent store and since it is so convenient, I'm sure I'll keep going in. read more

PetSmart - Peek-a-Boo - Pet Stores Near Me - Alexandria, Virginia

Let this be a warning to all that wish to get their dogs groomed at this particular location. My girlfriend's dog, who goes by Peppi, was groomed at this location yesterday on June 7th. When the front desk workers of the salon gave him back to me, the groomer who took care of Peppi was nowhere to be found. I proceeded to leave but noticed something was wrong with him immediately. I had my girlfriend on facetime and showed her what I saw. She knew right away they had injured him and told me to go back inside to ask what happened. I asked the front desk workers in the saloon what happened, in fact I asked two of them to be more precise. They both said they had no idea what had happened. They also didn't seem disturbed or shocked by his injury when I showed them. This led me to believe that animal mistreatment is prevalent at this location, and upon further investigation, this kind of behavior is not unheard of - just read the other recent reviews. It was also self-evident that the salon was used to this kind of ill treatment as none of the workers were phased in the slightest by his injury. As you can see in the photos attached, it's shocking that this could happen by a groomer. After some time had passed one of the front desk workers at the salon asked if I wanted to see the groomer that worked on Peppi. I said I wanted to speak to them as soon as possible. When the groomer finally arrived, who goes by the name of Editha, she was not shocked at all by the injury. Editha claimed to have no idea how it happened. She was not comforting about these concerns either, which raised some suspicions because it's alarming when a groomer shows a lack of remorse to an injured animal. Editha eventually asked if I wanted to speak to the store manager, who goes by Erek, and I agreed to do so right away. I must have waited for over ten minutes for Erek to arrive. If an animal is injured while being groomed, one would think it would be a good time to move with a purpose, and get back to me in a timely manner. Because it was clear that Peppi was in pain. While I was waiting for Editha and Erek, it was clear to me that Editha was explaining to Erek what the situation was and more than likely told him the truth about what happened. Later, due to how the situation was handled, I realized that they were discussing how to deal with this mistreatment and avoid responsibility. Instead of asking what could be done to ensure Peppi was ok. When Erek finally showed up he was just as unhelpful as Editha. He had no explanation of how this happened to Peppi. After asking what could be done and me suggesting that the grooming session should be free, he agreed that it would be. Now, I should not be the one who has to bring up that this grooming service should be on the house. Erek should have, however at this point I really didn't expect much from this Petsmart. It clearly has unprofessional people working there and the management is heinous. I then told them Peppi needed to see a vet as soon as possible. We then proceeded to the inhouse veterinarian clinic called the Banfield Pet Hospital. I then decided to get more information about the situation from Editha. She again claimed nothing had happened and that if something did happen she would have known. She said she would have known because Peppi would have cried out and he never did during grooming. Just a side note, Peppi will yelp and scream at the smallest thing. If you pick him up wrong he will scream, he has a very low pain tolerance and is very sensitive. So in regards to this giant gash on his tail - I know for a fact that he screamed. So once again Editha is lying. Erek eventually left us while we waited at the Banfield Pet Hospital. It was another clear sign of disrespect and indifference about the whole situation. Leave a customer during the middle of a pet emergency that was caused by your own store. Eventually, I was given a refund for the grooming session. It was not immediate as it almost became another issue. When I had asked for a refund Erek made it seem like it would be difficult and tedious. Finally, I'd like to end with this. When Peppi was dropped off, Editha was told three times not to touch Peppis tail. We did not want the length of his tail altered. When we got Peppi back - not only was a good amount of length taken off, which we had said not to do, but his tail was also injured. How this happened is still a mystery and no one has had the decency to tell the truth. We didn't even get an apology from the groomer or anyone in the salon. It was clear that Editha knew what happened when I was asking her questions, her face was filled with guilt but not an ounce of accountability. I would stay far away from this place if you are looking for grooming. They will do the opposite of your grooming requests, and there is a high chance based on my experience as well as others, that your pet will be abused in the process. read more

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This is a two-part review. First, the store staff and Banfield staff are professional, caring, and helpful. My baby Shih Tzu, hates the vet; but gets quickly comfortable around the Banfield staff who show genuine care and concern. The grooming side of the store is the opposite. From what I've seen, they treat my dog and other dogs well. But they do a poor job of grooming. First of all, they claim no more than a four-hour session. The last two times my dog was there for over 6 hours (almost 8 hours the last time). She hates the whole experience and it makes it painful for me to know they are just prolonging her uncomfortableness. Second, I received a lame excuse the last time that they have to keep her longer than four hours because the groomer was spending extra time on a Labrador. From my experience, labs don't have long hair so what are you grooming? I also had an appointment made AND dropped my dog off early since I had a meeting at work. After almost eight hours and a few phone calls telling me they needed "20 more minutes", I decided to drive over there to see what was taking so long and talk to the groomer. By the time I got there, the groomer had left and my dog was done. No one called me to tell me she was done?! The worst part is that she wasn't even done. Her facial hair was only half done and crooked, her stomach was choppy and awkward, her tail wasn't even trimmed, and the hair under her tail and belly was tangled and unwashed. I was furious, but kept my cool. Even if I wanted to speak to the groomer, I couldn't because he had already left without finishing the job and without calling me to tell me she was done. $70 for a half-chop job? Please don't expect me to return. read more

I had my dog Scout go there for two days while I was in NY. She contracted dermatitis while she was there and her nails were cut so short she started bleeding everywhere. I took her to the vet and we had to get an antibiotic and she is in a onesie to stop any chewing. I'm so disappointed, we will never be going back here. read more

MISS ANDREA ,at the cricket and in-home gecko-lizard AREA ya sgreat expertises and was kind to handgive me $$1.00 on DECEMBR 23rd, ' 19 or whatever SATURDAY, that was.....I had BEEN low or only had $$.78 enough for Like 6-7 large crickets but she worked wonders and was sooo diplomatic in presenting customer appreciation and customer services; It makes me think their team is super and worth mentioning , h.p. felt appreciated and great. read more

I've taken my dogs here for a while now. Actually today after reading some other reviews, and never being super happy with the service, my husband and I decided this would be the last time using the grooming services here. I booked my appointment online with Andres and Siochan. I had never used either groomer before, but had seen Andres on multiple occasions working with other dogs and he always seemed to be treating them properly. I showed up a little early and had to wait for Riley to be done. Andres was grooming her and she has never liked being groomed. We rescued her a little under a year ago and she has some nervousness issues with people. I was VERY impressed while watching him groom her from a distance. She seemed totally relaxed. He was the first groomer that's ever been able to cut her nails. On top of being able to groom Riley and have a smile on his face when I picked her up, he told me he hoped I brought the dogs back soon. I know it may seem silly, but I have never had a groomer there say that to me. I called my husband after I left and told him we found a groomer and as long as he is there we will be taking our dogs back. I would also recommend Siochan, but my review focuses on Andres because he was the one who handled my "difficult" puppy and, as I already stated, I was HIGHLY impressed. read more

PetSmart - Riley's haircut before and after (cut my Andres) - Pet Stores Near Me - Alexandria, Virginia

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Very poor management. Line 20 people long. Needs more cashiers. Should have a separate area for returns.

I created my Yelp account JUST to complain about this store. The lines are always long and they take their time opening up more to help. The people working have the worst attitude imaginable. They never smile, are horribly slow, and never help. They are all short tempered and you can tell they hate being there. The groomer is beyond ridiculous. Andre yells at people and can't hide his anger and takes it out on the customers. Jamal walks away while you're being checked in but doesn't communicate what he is doing. The attitude is just unbelievable and there is no communication or customer service whatsoever. read more

TRAINING: Shirley Brown is a knowledgeable and skilled dog trainer. My 2 dogs had been living separate lives for several months after advice following an altercation. Shirley told me the altercation was only them having a bad day. In BootCamp, Shirley showed me several techniques and strategies to use. Results were immediate. Diane R. read more

I come here for all of my cat needs including grooming, food, and any toys. Usually the people are nice but Tara was EXCELLENT! I was fumbling around and there was a long line behind me. She was patient, kind, efficient, and even shared a funny story to help me relax under the embarrassing circumstance. Tara made me feel comfortable and happy with my visit and purchase. Thank you PetSmart for hiring people like her! read more

Don't be a dog groomer if you're afraid of dogs. My dog is a recent adoption, which Petsmart promotes. However, based on my recent experience, I would state they are not supportive of newly adopted dogs. I took my dog, a recent adoption, in to get his nails grinded. There were two very young women working in the groomers when I arrived and they agreed to do the service while I waited so I witnessed this directly. From my dog's reaction, he clearly had not had this service before. During the service, my dog yelped and made a sound that he was clearly in pain. Instead of giving him a moment to chill out, one of the groomer's immediately went to remove the placeholder loop from around my dog's head, which of course, he reacted to and tried to snap at the dog restrainer because he was annoyed and in pain. The dog groomer was clearly inexperienced and her reaction was to say that my dog is aggressive and flagged him as such in the system. If the groomer was experienced, she would have give my dog a second to chill out and then removed the restrainer. While I have had positive grooming experiences in the past, I will not bring my dog back here because the experience level of the groomers is not consistent. read more

I strongly recommend against PetSmart for boarding --they are terrible. Once I paid for a bath for our puppy on the way out from an overnight stay, and they "forgot." I never would have known, except I remembered to ask. It made me wonder if she had gotten her Kong and the other special treatments they upcharged me for. But the next time I left our dog there was the last. I specifically told them she needed to be taken outside to relieve herself because she was a puppy being potty trained. They promised to do that, and made a note in capital letters in her file to assure me that they would. I came back after four days and asked if they had honored the agreement, and no one had any idea what I was talking about. I told them that I was worried she would regress, and they looked at me like I had four heads. They offered to knock 10% off of the rate, which I thought was insulting--this was an issue about an agreement about how my dog would be treated, not a tiny amount of money. I could not believe it. As we started to leave, my dog peed in the store twice. It seemed like she was holding it and just felt relief. I went back to tell the attendee that she regressed, exactly as I worried she would, and I was upset to have to start all over with training her at home. They offered to leave a message with the manager. I never received a call. Don't leave your pet at PetSmart if you're even mildly interested in having someone honor the trust you place in them with your pet. read more

SCAM ALERT!! Be sure to check the prices of items when they are scanned at the register. EVERY SINGLE TIME I have been to this location I have found multiple items priced a few dollars higher when going to pay for them at the register. I have notified the store manager along with corporate headquarters and nothing has changed. Watch out!! read more

I, Like Emily S. am a recent transplant from CA. I'd always had really great experiences with the PetHotels in Los Angeles. They were clean, friendly, and seemed to genuinely care about what happens to my dog. And above that, they're really reasonably priced. The second I walked into the PetSmart PetHotel in Alexandria, I was regretting my decision. It reeked of urine and felt humid inside. I filled out the same paperwork I always do, but they never did the typical inspection for fleas or injuries like was always done in CA. It was also more expensive at this location than the Los Angeles locations. I was scheduled to pick him up at 6pm and had requested my dog get an exit bath before I picked him up. I showed up at 7:15 (the place smelled like urine and wet dog), and they told me I was able to pick him up over in grooming. When I told the grooming staff I was there to pick him up, they told me, "Oh he was my 6:00 and I just went to pick him up. I'm going to need another hour." They KNEW I was coming at 6. It was on my reservation. I gave them an extra hour. I don't have a car and had to rent a ZipCar to get there. So I also had to pay for another hour of time on the ZipCar to wait while they bathed him. The progress report from daycare was so generic I'd be surprised if they remembered to put him in there at all. And they checked off the category "Made lots of new friends." I know my dog. He's anti-social and tends to keep to himself. And every other time he's been to PetSmart daycare in CA the comments were very specific to who he played with, if anyone, and how he did. But typically, he get's a "A quiet observer" category. My dog has not left my side since I got him home. And he's not a clingy type. So. Unhappy. I'm never taking my dog there again. It's not worth the lower rate in comparison to smaller boarding options if he has to stay in this type of environment. read more

This review is for the grooming service. I used to love bringing my dog here since they would do a good job. Getting an appointment over the phone was easy and they would send a confirmation over text. I'm not sure what happen along the way that the phone service became so mediocre. I called to schedule an appointment for my pug and the guy on the phone was rude, regardless, I still went ahead and scheduled the appointment. Towards the end of the call I summarized the appointment date and time and the rude guy confirmed. I didn't get a confirmation message over the phone as I had received in the past - which I thought was odd. Fast forward a couple of weeks, I showed up at the appointment where the staff told me that my appointment was a week before and that I had missed it. I really don't appreciate poor customer service, and I don't mix dates. PetSmart made me waste time getting my pug ready and driving him to the appointment only to not render the service and as such this review. read more

Wow how is this petsmart still open. It is outdated and from the 80's. Really small selection here and could not find anything I needed. No probiotics, limited Royal canin and no waterless shampoo. So what do you buy here. Maybe some toys and adopt a dog or cat. Go to petco instead you will be much happier. read more

PetSmart - So old looking. - Pet Stores Near Me - Alexandria, Virginia

My pet stayed for the weekend at the Doggy hotel. We had added the package for him to be groomed and ready on pick up day. Pick up day came and when we arrived to pick up our pet he was not groomed. "why" you may ask. The staff forgot to get him groomed. So they scheduled us for another day to have him groomed for free. That took all freaking day for a 9 pound dog. Ever since we picked our dog up from the doggy hotel his bark hasn't been the same. It's very muffled as if he was choked to death. Never again! Next time he will go to the doggy hotel in Bethesda Maryland. read more

Re:grooming salon I should have known better, I read the reviews here about grooming, but I was in a crunch, and needed to get my 9 month old clipped. What a disaster, it was chaos as soon as I arrived. I was a frequent customer of Petsmart in Canada, and loved their grooming services, and so did puppy. This location is far from the Toronto quality. It was very evident to me that the staff there don't give a rats ass about animals and are there just to make their minimum wage, the checkin process was harried and crazy, the 2 staff there were annoyed that I was wanting to discuss what I wanted with my puppy's service and treated me like I was too needy by asking them for specific styles. The dogs that were in the process of getting grooming looked totally frazzled, barking and just all around chaos, not what I have seen at other Petsmarts where the dogs were obviously enjoying the pampering. When I left my puppy there, and he was trying to escape, that was my initial hesitation. I went about getting the few things I needed from the retail store, and as i'm checking out, I see the hag of a woman (my dog's geoomer) bitching to her colleague about something. I don't know what she was bitching about, but we made eye contact and I didn't like the person I saw, I went back inside the salon and demanded my dog back. I do not want a crabby old B to be grooming me pup with a wickedly bad "cruella de ville" attitude. We stormed out of there, puppy was panting in relief and I have horrible thoughts of what might have happened had I let my dog go through a grooming session at this petsmart. The retail store clerk I checked out with was very nice and helpful in my checkout process. I will continue going there for retail, but grooming is never going to happen there, not even for nail trims!! read more

This is my local PetSmart. At one level I would give this PetSmart a Four or Five. If you know what you want -- dog food, dog treats, a leash, a smart collar, a dog whistle, dog toys, etc., etc., etc., PetSmart has large stocks of a wide variety of products. You can enter the store, quickly locate the product, quickly check out and make a quick exit without having to chase down the store's unmotivated, unknowledgeable workers in search of answers. On the other hand, on another level, I would give this and other PetSmarts a one or two, or an even lower score. Most of the personnel in this PetSmart store seem to be unknowledgeable and lacking in any motivation. Frequently, there is no knowledgeable worker or supervisor to whom one can direct questions or ask any advice. There are exceptions, but they are few and far between. I decided that I would never, ever get my dog bathed and/or groomed at this or any other PetSmart. I also decided that I would never/ever board my dog at such a place or send my dog to a PetSmart doggy daycare. I would also never, ever entrust my dog's health care in any, way, shape or form to this or any other PetSmart. If you are shopping for dog food, dog treats, a leash, an e-collar, a dog whistle, or dog toys and you know exactly what you want, this is the place to go and things move fast, very fast and very efficiently. If you have more complex needs and need the help of knowledgeable individuals, you should definitely not be going to this or any other PetSmart. Sorry, PetSmart, but you most definitely need to "up your game," unless you simply want to be a dog food warehouse! P.S. There is one major caveat. PetSmart is to be lauded, applauded, etc. for its dog adoption days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This for the store and not for grooming or boarding. This is a great little Petsmart in a convenient location - Potomac Yard shopping center. The store is always very well-stocked, and sales people are usually friendly and helpful. Rows of all different kinds of dog and cat food so you can pick whatever you want! Associates can also help you pick which one might be best for your pet. Local rescues hold adoption fairs on the weekends (usually cats) so it's always fun to go and play with the adoptable kitties. And I definitely commend Petsmart for their pro-adoption stance and supporting local rescues. Prices are especially good if you get their Pet Perks card - access to sales and coupons! read more

I thought this was a Petco for the longest time, and was always thought that it was the worst Petco I've ever been to. Now that I know it's a PetSmart, I'm not as surprised by my experiences here. Whenever I go, I feel like the store is extremely understaffed and not very knowledgeable. The last time I went, I struggled to find anyone on the floor. I had to ask a cashier for help, and he gave me the wrong location for the carrier I was looking for. I eventually found them, but was quite disappointed by the prices. Like most things here, it was pretty overpriced. The selection isn't great, but it's better than a Walmart or some other non-specialty like that (which is to be expected). However, for a specialty store, they only have one type of kitten food, which is a bit disappointing. They have a few different types of kitten collars, but not much other kitten-specific items. While about half the store is for dogs, and a quarter is for cats, the last quarter is split between reptiles, fish, and other small animals... Meaning that you'll be able to find the basics for your *miscellaneous* pet, but there won't be a great selection about it. Oh, also the last time I came here I walked in and there was a big ol' turd right in the middle of the store. I guess it's pretty good that they have clean-up stations in the store, but that didn't help when no one was doing anything about it. read more

Petsmart PetHotel. I'm a recent transplant from CA and when my husband and I were away for a week we decided to board our dog at the Petsmart PetHotel because we always had such great experiences with the Ontario, CA location. My husband dropped him off and I did not have a chance to "inspect" the facility. While I cannot speak to specifics as to his care, I can say that when we picked him up I was greatly disappointed. The entire area did not smell clean at all. Everything felt damp and uncomfortable. It took them almost 15 minutes to get our dog and bring him out and I did not understand what was taking so long. He and his belongings that we dropped off with him were soaked and smelled of urine. We signed him up for doggy day camp so that he could socialize with other dogs and better enjoy his time away from us. Once we got home, I noticed blood and a gash on his mouth and a large scratch down his inner hind leg. We were not notified of any incidents with other dogs that would have caused these injuries. At the CA Petsmart we were always given a Pawgress Report that informed us of his eating, potty, and play habits with personalized comments and observations from the staff. All we received here was "he's very friendly with other dogs." While I cannot say what may or may not have happened to our "baby" while we were away, I can say that his temperament and aggressiveness towards other dogs has been heightened since we picked him up. He is never staying there again and we will just have to find a better boarding option or pay the ridiculous costs to fly him with us over the holidays. read more

I came in during dog adoption, and I was unsure of what I needed. Angel came up to me and asked if I needed help. She helped me get everything I needed for a happy and healthy home for my new dog. She was very friendly and made the experience pleasant. read more

I dropped my old dog off here for four nights. I had read the very mixed reviews but was in a bind for childcare. He returned with three of four dinners still in the tupperware and missing his meds, so he probably didn't get those either. Once home, he drank so much water, he vomited. Too many other mishaps to bore you with but the facts speak for themselves. They failed totally on food, water and medication, despite my simple written instructions. I'm taking my complaints to Corporate and then to Animal Care and Control. read more

Day care people are very sweet since 2021 we have been regulars...they are flexible and nice people

If possible would put 0 stars, Catherine was the rudest person ever when we tried adopting a Cat, we tried doing something good and trying to adopt a cat but with people like this it's impossible, the location is nasty, not organized, mess everywhere and the poor animals that are for adoption don't look in a good state or healthy at all. read more

I've given this place so many tries and I'm through. They do not take care of your pet properly during boarding. When I show up to get my dog early, he smells like pee, and he is fully house broken. Also, this time, he returned with some type of insect bites and huge chunks of his hair missing. On a previous stay, another dog bit mine. Stay away! I no longer trust them with my pet. read more

3 stars for good selection of food, treats, toys, etc... Each time I've gone the shelves were well stocked, which is a plus. I've never had any problems location an employee if I needed assistance with anything. The store is well organized and clean whenever I go. Checkout is always a breeze and the customer service is pretty good. Not much to complain about here. I started off having my dog groomed here (twice) when we first moved to the area, but after reading several of the other reviews I decided not to let them groom him again. The cut was just "okay"...nothing to write home about in my opinion, so it didn't bother me at all to find a different place. read more

I use this PetSmart for most of my dog related needs. They carry the weird organic brand of dog food my vet recommended, they have a great selection of treats and toys. As far as the actual store goes, this location is great - 4 or 5 stars. My pup is a frequent guest at the PetsHotel. He likes the staff and the Doggy Day Camp. The people who work there seem pretty attentive and always remember him by name. Once they lost the dog's blanket and once they forgot to groom him but generally a very good experience - 4 stars. The grooming salon at this location is horrible. So horrible that I can't get them to wash my 7 pound dog and trim his nails. I've tried to call to make an appointment and the gentleman who answered the phone said he was booked at the time I wanted and it wasn't his job to set appointments for the other groomers. Ok... I physically went in the store and tried to make an appointment a few weeks ago. The folks at the PetsHotel said they could drop him off at the end of a day of Day Camp and he'd be groomed for my return - I just had to walk over and confirm with the groomers. After a 5 minute conversation with the person working at the groomers I changed my mind. He said I'd have to pull him out of Day Camp at 10 am to have him groomed by 5 pm. He's 7 pounds and has short hair. Ridiculous. I decided I'd rather just give him a bath when I got him home. read more

I love this place. We recently an energetic doggy and he loves to play (people, dogs, whatever). On the days that I have to go into the office we treat our little monster to Doggy Day Care. What I love about this place is how friendly the staff is. They are always cheery (whether 7AM or 8PM) and they clearly LOVE dogs. They don't care about size, temperament, etc. They just love dogs. Our dog always looks forward to getting to play and when he was unable to play the staff had one-on-one time with him to keep him occupied throughout the day. In addition - if anything happens to your dog while at Doggy Day Care they have a vet on site and everything is taken care of. This has happened to our dog a few times (nothing serious and nothing that was the staff's fault...I mean its big dogs playing together...something is bound to happen) they immediately notified us and took care of the situation. I am so happy they are so convenient for us and I would feel comfortable leaving our doggy here for an extended stay when we go on vacation. In addition - the staff at the front of the store always greets you and always smiles. LOVE this place. read more