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    PetSmart

    2.2 (48 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    PetSmart near Northlake, Charlotte NC
    Bruce K.

    My wife texted me a picture of what she wanted me to get with the message "No deviation." I had good expectations that they'd have what we wanted for our girls, but I left PetSmart disappointed. A certain type of Milkbone. They had other varieties and different flavors but not this specific one. And as much as I wanted to get something, I ended up leaving empty-handed. (It turns out that Harris Teeter had them!) [Review 10884 overall, 655 of 2019.]

    16 wo poochon after grooming
    M O.

    Took 16 wo poochon for first grooming.... They were very patient with her and did a great job! Since she's white, has to be groomed/bathed often.. They took very good card of my baby!!

    Angie P.

    I know, I know...I said I wasn't going to deal with another Petsmart, but alas, I entered into this one today. I am still on the hunt for a new leash for Milo (I'm so picky!) & since I was in the area, I came into this particular one, across from Northlake Mall. Upon entering, I was cheerfully greeted by an employee. The store layout is really nice, the lighting is bright, & the store itself was clean (& smelled clean). I was very pleased to see that several choices of leashes offered a nice discount with a Pets Perk card (Petsmart's rewards program). However, I was a bit disappointed to see many of the packages were damaged and opened. This location offers the grooming salon, as well as the Banfield Veterinary service.

    Bottom of the beta cups

    Walking in to get plants for a fish tank and they have a good variety of everything as well as very nice and welcoming workers. The betta fish were obviously not taken care of, there was mold and algae growing at the bottom of the cups they were in. One of the fish moved to the back of the shelf was dead and mold growing all over it. Would not recommend this location.

    Kelsey B.

    I am very please with the service I received at the grooming salon. My dog looks great! The groomer did exactly what I asked them to do. I will be a returning customer.

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    7 years ago

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    11 years ago

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    12 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    and Jack sat right down stopped staring at the dog and gave Mike the biggest I'm sorry face I've ever seen on a dog.

    Mentioned in 3 reviews

    Read more highlights

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    Dilworth Dog Grooming

    Dilworth Dog Grooming

    (46 reviews)

    An amazing experience, bring your dog here!!!!! It was easy to make an appointment online. The…read moreladies at the front desk were all very friendly and the groomer made sure she knew exactly what we wanted. She did SUCH a great job!!! He looks adorable. He's a doodle and had some matting and she was able to shave just where he was matted and leave everything else fairly long (like I asked). Typically when I pick him up from other groomers, he is completely shaved from being matted but not here. He is so soft and fluffy. I also love that they are a stay and play!! So you can drop your dog off at any point, and pick them up at any point during business hours. No late fees, no extra charges!!! I love this- I always hate planning my day around when my dog is going to be ready at other groomers. It seemed like the dogs were just wandering around the grooming area and there was a little area for strictly playing, but it's not like they take them to a separate room or outside, but I still love how they socialize and aren't caged!! It was pricy- at other groomers I have paid $80-$90 for a groom and here it was $105, but that also includes getting to play and socialize for as long as you need, so I think it's worth it!! I will note, they charge a 4% credit card fee if you use one. But they don't if you Venmo or pay cash. We will definitely be back!

    I brought my dog here for a full groom. They told me it would be $80-$100 based on his size. When I…read morearrived the environment felt very stressed from so many dogs barking. I was told he would be ready in 4 hours. I called after 4 hours and they said they were starting him then. After 6 hours he was ready for pick up and then they told me it cost $120!!! I could tell my dog was stressed and he was shaking. I would like to say that the groomer was amazing. She came out and talked to me about what I wanted before dropping him off and called me when he was ready and was so sweet. I think the management is over booking things. If I dropped my dog off at 10am and he isn't ready until 4pm that is ridiculous. I will not be going back .

    Modern Pet Salon - Ballantyne

    Modern Pet Salon - Ballantyne

    (82 reviews)

    Ballantyne

    Absolutely Horrible Experience. Do Not Take Your Dog Here!…read more We took our puppy to Modern Pet Salon for the first time because we heard they use scissors instead of clippers, which we thought would be gentler. It turned out to be a terrible mistake. We specifically asked them multiple times not to cut too much of her hair, especially since she doesn't like it, but they insisted she had too many tangles and needed a full trim. Not only did they ignore our request, but they cut our puppy twice, both on her ears--areas where there was no tangled hair at all. They even called us during the appointment to say she was bleeding. Later, they claimed it was because she had an ear hematoma and that they had just trimmed it. That was a complete lie. We took her to the vet, who confirmed that the injury was a fresh cut from grooming and not from any medical condition. She did not have a hematoma. They hurt her, and then tried to cover it up. They also asked us to use an old sock to cover the wound, which felt incredibly unprofessional and careless. Since then, our puppy has been extremely uncomfortable. She keeps shaking her head, clearly bothered by her ears, and she has been very sad and withdrawn. This is the first and only time something like this has ever happened to her. I'm beyond disappointed. Not only should they have never charged us for this awful experience, but they should not be handling dogs, especially sensitive breeds like doodles, if they can't do so safely and honestly. I would NEVER recommend this place to anyone. Please protect your pet and take them somewhere else.

    We boarded our dog here twice. The first time was just for one night. We dropped our dog off on…read moreSaturday & picked her up on Sunday. The staff was very helpful and accommodating our special request for early pickup. Everything was fine for that visit. The second visit was from a Saturday through Tuesday. We were a little leary of letting our dog join the playtime because we were concerned about large dogs being mixed in with the smaller dogs. But we let them include her in the regular playtimes. When we checked on the cameras, our dog either sat by the attendant or over by a wall away from the other dogs. I don't think she enjoyed the playtime at all. There was one larger dog on camera that looked like it was sort of bullying the other smaller dogs & the attendant did nothing that we could see to correct that situation. After we got her back home, she seemed out of sorts & very skittish for several days. She also had some potty issues after getting back home, and we think she may have gotten slightly dehydrated while she was there.

    PetSmart - petstore - Updated September 2026

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