Located on Haun and Newport near Buffalo Wild Wings, this store offers plenty of parking. While the location is organized and usually well-stocked, they unfortunately did not have the specific bag of food I needed tonight and customer service could be improved. They carry an extensive selection of pet supplies for dogs, cats, fish, reptiles, birds, and small animals. This location also provides grooming, training, and adoption services. Their online ordering is highly convenient, offering home delivery or store pickup within a couple of hours. I highly recommend using their app for extra pickup promotions and taking advantage of their excellent rewards program. Overall, I had a solid experience at this location. read more

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I am very disappointed with our recent experience. We have brought our three-legged pit bull to this PetSmart for grooming before without any issues. This time, we were clearly told that they would not groom her because she has three legs and that it was "store policy." What is frustrating is that no one could explain why she had been accepted in the past but was now being refused. If the policy has changed, customers deserve a clear explanation. Our dog is friendly, healthy, and has always done well during her grooming appointments. We understand that safety is important, but refusing to groom a dog solely because she has three legs, after previously providing the service, was very disappointing. We hope management reviews this policy and provides better communication and consistency for customers with special-needs pets. read more

Before PetSmart introduced us to Chewy, we use to make a bi-weekly trip here. This location is very clean, friendly and well stocked... even though it's somewhat on the smallish size. Over the holidays we ran low on dry food and decided to make a quick stop. We were favorably surprised by the prices. Dog and Cat food was almost the same... as its former online business they spun-off. Nice. Given the similar prices, we will probably shop here more often in the future. read more

I love this store. The staff is always friendly and helpful. I went in to buy some fish for my new aquarium that I bought from PetSmart. I've been going to PetSmart for years after having a terrible experience at a competitor and they've always been extremely great. As I'm looking at the tanks, looking for more fish for my new aquarium, I noticed they have tanks of dead fish and fish that are live but struggling I was so disappointed the tanks were dirty also. I snapped a quick photo of one of the aquariums of dead fish. I didn't want any confrontation because I was taking photos. Needless to say, I'm going back to the other competitor because there's not a lot of places to buy fish for my aquarium . read more

PetSmart - Quick photo of dead fish - Pet Stores Near Me - Menifee, California

I'm very disappointed, I have supported pet smart for years and nothing really makes me upset but this truly infuriates me, I was looking at the bettas and noticed a majority of them were in bad condition. Very dirty cloudy water in almost every cup. 4 of them were dead which I let a worker know. I am sad and disgusted that they are kept like this and they didn't even noticed they were dead. After seeing the dead fish which looked like they had been there for awhile, I checked on the other fish that were SUPER distressed, the fish were glass surfing, some were very lethargic. Some were on their sides just floating there, it truly makes me sad that a corporation this big and claims they are the place for taking care of your animals, can't even take care of their own animals. read more

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We have brought our Frenchie for a couple months now and we love their service. The furminator helps when it's shedding season.

Bad customer service cannot scan the coupon on the phone , she should just manual type the code but no discounts no foods for the dogs waste my time and traffic , never gonna shop at this location read more

Love Alexandria in grooming!!! She's a real sweetheart!! Teddi likes her too!! She does such a great job!!! Teddi needed alittle extra attention this time and Alex just took it in stride and Teddi went from little fluffybutt to a tiny little girl again!!! Thanks Alex read more

PetSmart - Teddi after a big grooming - Pet Stores Near Me - Menifee, California

There is a male groomer that is VERY aggressive with the dogs. I brought my dog to get her sanitary area trimmed and while waiting, I witnessed another dog getting groomed very roughly. And my goodness he is yanking the poor dog every which way, yelling at the poor puppy who is crying .. it was borderline animal abuse! read more

PetSmart - Ryan ! So please I urge you do NOT let him groom your precious animals - Pet Stores Near Me - Menifee, California

I think they are great. I've returned things, no problem, and my puppy Bella, started her beginners 6-week training class. The employees are nice and kind and have loads of knowledge about certain items in the store and they take the time to help you out on the floor. Not like other stores that don't do that. I appreciate it a lot. That is one of the reasons we go there. Keep up the good work. Lanie & Bella read more

PetSmart - This is Bella. 8 months old and a firecracker. My Zoey passed away Dec 1st 2024, and finally I got another doggie to love. Zoey would of way - Pet Stores Near Me - Menifee, California

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We took our Scooter boy to get groomed at PetSmart in Menifee. They fit us in on a cancellation they had. Vanessa was his groomer. When we picked him up he came out so happy!!! He pranced out looking like a prince. He's an old boy and has been through so much!! To see him so happy and feeling so good meant the world to us! Vanessa did such a great job cleaning him up and he obviously just loved it!!! I highly recommend PetSmart and Vanessa to everyone. Very affordable, no price gauging, very professional and clean. read more

Place says it's open till 7:00 says it closes in 18 minutes right now it's 18 minutes till 7:00 they have the inside door closed I literally called up here about an hour ago and talked to somebody and they said that they were open till 7:00 it's 6:42 and the doors closed. Locked.. Who knows what time they actually closed up. I would have jammed up here an hour ago when I called if they would have told me that they were closing early. Can I have animals at home that are going to go without eating. Because somebody can't stay open till they say that they're going to stay open. So I'll give this place one star. I'd give them less. Not only is it deceptive but it shows that they don't care. Probably why they're sitting right now with three stars hopefully this lowers it down. Obviously I'll be taking my business and hopefully everybody else to Petco or some alternative place.. big waste of my time and my animals will be hungry tonight. Thanks a lot assholes read more

I took my Yorky to get groomed. They did a good job followed my instructions of what I wanted and they are very friendly.

Didn't do the full service and attempted to charge us full price and left our dog in the crate and we had to go back after 3.5 hours to ask how much longer and she was in the crate ready to go with no phone call or anything to let us know This place is an absolute waste of retail space read more

I came in to buy a floatation vest for my little man Brewski. To my dismay, I could not find one. I asked a sales associate for help. She informed me that the vests had been moved to the storage but that she would be happy to get be one. She indeed did then went back for a different size. After trying the vest on my dog I realized it didn't fit and to to the store embarrassed. But the second shift was just as helpful and went back again and got the correct size. Thank you Amber,Kristen, Robby, and Todd for providing excellent customer service and helping Brewski learn to swim. read more

PetSmart - Pet Stores Near Me - Menifee, California

Very friendly. They did a great job. They treated my dog like family. I will be back.

0 stars if I could! Dropped my dog off for grooming with Tiffany. She said I'll see you in a few hrs. I went about my day to run errands. I get a call 46 minutes later stating my dog was injured while waiting to get his bath. They offered to take him to the emergency but at the OWNERS expense. No compensation added. Then they called me and said I need to pick him up right away bc they can't hold him for long. read more

Took my Dog in for a puppy bath. I previously made an appointment a couple days before. My first time taking a pet into a shop. Wasn't what I expected. Staff was very nice, but seemed to be really busy maybe too much so. I was told might be a couple hours or more. Hmm??? Okay? Walked out thinking I made an appointment! ? My first thought was the Grooming Department was Just like waiting at Doctors office. Get in there and wait. Anyways I got a call & text about a hour later saying my puppy was ready to be picked up. I'm Happy with the results! Puppy's happy too! Thank you! We will be back! read more

PetSmart - Pet Stores Near Me - Menifee, California

Five stars for PetSmart! We've been loyal customers, getting top-notch food and treats for our dog. Our pup loves to visit the store. Huge shoutout to Amanda, the amazing trainer who worked wonders with our puppy Lola. Grooming services are fantastic - impeccable results at a great price. PetSmart is our go-to for all things pet-related! read more

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Just came back from Pet smart after shopping for my cat. Everything went smoothly and quick thanks to Avery. She also helped me sign up with my number and was very outgoing; Will come again soon! Also she was very cute :) read more

So, when i called to pace a special order for an animal that was available at another location 100 miles away, the manager was a total twit and refused to do her job. The went on to further say they don't do orders. Of course I have ordered animals from them as recent as a week ago, she was just lazy. Not only lazy,, she just laughed at me when I asked for corporate phone number. So, here is your crappy Yelp review! read more

Great place! Mike helped us and was so kind to our little beagle dog. He helped us make the name tag & even grabbed scissors to help us get the color ready. Very friendly & knowledgeable on the items in the store. Thanks mike! We will be back! read more

PetSmart - Lainey! Rescued pup! - Pet Stores Near Me - Menifee, California

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After booking the grooming appointment several days ago and getting the email confirmation that says "don't forget to bring vax records" I went to the vet to get her updated records and they said she needed a Rabies shot. So we got the shot handled and received an updated vax record. When I came in this morning and presented them with the updated Vax record. We proceeded to go through the check in process and were in the lobby for 15 minutes. When it came time to complete the check in list she asked "has you dog been vaxed in the last 48 hours. "Yes it has, you JUST read the vax records a few minutes ago." -me "I'm sorry our policy is that they can't be vaxed within 2-3 days of a grooming appointment" - employee Did it say that when I placed the appointment online? No. Did is say that in the email confirmation? No. So how am I supposed to know your policy until I am standing in front of you? What a waste of time for a 'policy' that is not available to me. read more

PetSmart - Their full vax policy is not included in their email confirmations. - Pet Stores Near Me - Menifee, California

I took my lovely dog ​​to this store for a haircut and a bath for the first time few days ago. I fully explained how to take care of my dog's ears and skin. I brought her from the doctor today: there was a red spot on her stomach and her ears were infected. The veterinarian told me that it was for using unsterile and contaminated equipment. Shame on you! My dog is my baby. Do you really want your child to be treated like this? I couldn't trust you anymore. If you love your dog : STAY AWAY FROM PETSMART. read more

PetSmart - Pet Stores Near Me - Menifee, California

The male groomer, name unknown because he did not introduce himself. Unfriendly, unhelpful, and never smiled or made eye-contact. The store was clean but the grooming center had. fur everywhere, (floor, counters, etc.) They need to hire more staff and have mandatory customer service training. read more

I am a new dog owner. I swung in the other day to inquire about nail trim. I stood around and watched for awhile after getting info! Today I took Rasco in. I stood for 45 minutes because they were busy not one person ever in either of two sessions told me about the needs for rabies vaccinations yes, I have them paperwork is at home as a new dog owner, I had no clue I needed it for nail trim needless to say I went across the street when I called them first to see if they did it they told me immediately that I need a rabies proof Petsmart needs to pick up the game read more

I brought my 9 year old dog here for a full bath and groom. The woman who cut her hair was amazing! She was gentle and really friendly! And the haircut turned out so cute! read more

My husband and I were in this store last week to buy a 75 gallon fish tank and cabinet, and everyone that helped us was super nice even though it was very busy at the time. Thank you all so much for your help! We love the new tank and so do the frogs and fish!! read more

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Self dog wash station is always either closed or dirty here. And the girls that work in the grooming station are so unfriendly and act like you're inconveniencing them when asking about it. Not coming back! This is the third time they have treated me like I'm inconveniencing them. I'll drive for another place no matter how far! read more

Took my puppy to have the works. An hour later I get a call to come get her and they were only able to cut half of her because of a sore on her leg! When you examined her there was no sore! They clipped her to close and left an open bleeding wound. Was told to take to the vet. Please don't take your pet to PET SMART IN MENIFEE! read more

PetSmart - The wound that was on her leg when I picked her up after only cutting her 1/2 way through the grooming. - Pet Stores Near Me - Menifee, California

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I never come here because Petco usually has better deals but this time Petsmart had what i needed in store for pick up so i decided to order from Petsmart for pick up so i could get my items TODAY. However, it's been almost 3 hours, i ordered well before store closing and they STILL have not gotten my order ready????? It's 3 small items i do not understand what could be taking so long. I specifically ordered from here so that i could go pick up my stuff today, if i wanted to wait i would have just had the items shipped from Petco which is probably what i will do next time because the wait time for pick up from Petsmart is ridiculous. Please work on getting pick up orders done within the 2 hour time frame that you claim it will be ready in. Or even on the same day because i have a feeling my stuff is not going to be ready today for whatever reason. UPDATE: i finally called in to see what was going on and after about 20 min of just waiting on the phone she says "i just asked about your order, he's gonna get it done right now." like huh??? Why did i have to call in for him to actually get my order done? Insane read more

My husband, frenchie and I came here so our pup could pick out a toy. My husband thought the toy was on sale so when it ran up regular price he mentioned the sale. The cashier had a vibe that he didn't want to be there and said "I don't know what sales are running" and didn't offer to check for us. So I went to check the price. Turns out it wasn't on sale, my husband must have looked at the wrong label, but that is not how you answer a customer. The cashier should have called for a price check or walked the two aisles to check himself. read more

Outstanding kind quality grooming from the Queen Groomer Sabrina! She truly loves all the furry friends she grooms.

All of my fish have ich and one has a swim bladder issue. The lady at the store was really nice and I got free shrimps too. I got the fish home and acclimated but a few days later I see white spots... ich. I now have to spend more money on Epsom salts for the swim bladder and even more for the ich meds. I wouldn't get the medications until the 24th of may 2023. It's 5/16/23. They may not make it. I see the fish with swim bladder issues get worse and worse as the day goes on. Now I'm worried that I will come home from school and see a dead fish and an ammonia spike. Will most likely not be coming back Quarantine your fish! read more

The groomers/grooming could be more efficient with timing. Waited over 5 hours for my little girl and she had some bald spots .

First time using groomer. Did the full service with the Deshedding of the coat. Our groomer Nadean was so sweet with our miniature Auzzie. She looks very nice and smells good, too. The only thing I wanted was feet to be cleaner shave/groomed. Thought I stressed that. But other than that good job. read more

I booked an appointment and not one time did they ask me to bring an updated shot record. I came 15 min early and one of the workers sees me come in and then walks to the register and instead of checking us in she goes on break and tells us we need to wait tell she gets back to check in. So after waiting she goes to check us in and she then ask for updated records . Of course I don't have it on me, so basically wasted over an hour of my time with 2 stressed out dogs. I will never go to this place again . On my way out another person said they did the same thing to them . I suggest maybe a check list !!!!!!! read more

Been coming here for years but probably won't return. Lake Elsinore and Murrieta locations are better anyway if you have those options. Don't book with Nadine if you have to come to Menifee PetSmart. She was rude and did a terrible job. We got our dog back itchy, shedding, dirty cotton balls wedged deep in her ears. Her left ear being especially agitated. Keeping an eye on it incase we need to take her to vet. When we called location, they made it clear they didn't care about our concerns. read more

First time taking my dog to PetSmart GeForce grooming services. They did a good job on his fur,loved it! His coat was so soft, should've asked what kind of shampoo they use. I recommend them. read more

I am updating my rating to a 3 star. The management called me twice and checked up on my dog. They offered me a free grooming but not sure if I want to go again. They did give me a gift certificate, since I buy all my pet supplies from PetSmart. read more