Just stood in line for 35 minutes only one cashier not a manager in sight. I walked out. This location has always had bad service and management read more

My dogs go to the grooming salon for small things like baths, nails, ears, glands. They don't get their hair cut but when I went to drop my JRT off yesterday for a bath I saw some really excellent work being done on other dogs in the salon. Work that I would expect to see in a high end dog grooming salon. The prices are fair and my pets come bouncing out with a cute bowtie or bandana and a report card. The girls there have always been friendly and patient. They have even gone out of their way to accomodate my dog. Sometimes when you call for an appointment they can seem a bit scattered but the salon is loud. As I walk around the store people always approach offering help. This is something I don't see in other PetSmarts or Petcos. I have no problem suggesting this location to others. For a big box pet store, well done. read more

I would just like to mention the lack of customer service skills at this location. I've been to plenty of petsmarts, even venturing out as far 20 miles for my pup's training, but this petsmart happens to be the one closest and most convenient. Every time I encounter an associate at this location, whether it be someone on the floor, or especially at the grooming salon, I leave feeling like I was too much trouble for them to deal with. I call and the employees always sound too frustrated to deal with making an appointment for me. I've even tried to call & make an appointment for my dog and been told there is no availability and then proceed to just book online. The last time I went (after numerous visits with my dog) there was another issue involving rabies paperwork. I would like to recommend that everyone considering this petsmart for grooming just takes their money to support a local business where you might actually be treated with courtesy, like the paying customer you are. I have always chosen petsmart in regards to ease in booking (online) but their grooming is not anything out of this world that could not be achieved (& probably get a better job anyway) by someone who would actually welcome you to their salon. read more

Dog trainer is amazing!!!!!! She helped me with my dog and now he knows how to play with other dogs really recommend she the best i came all the way from NY EVERY WEEKEND BECAUSE OF HOW GOOD SHE IS read more

Very disappointed with PetSmart in North Bergen. It use to be my go to when it comes to having my shitzu groomed and bathed. I made an appointment online to have my dog serviced couple of days ago. The earliest to be exact. When i got there by 9:30 the manager apologized and told me that the groomer for the day has called out and he has no one to service my dog. He said that he could give me a sat morning appointment with a discount for the trouble. I was ok with this and it was only a couple of days that my dog would have to wait. Sat morning i get a call from PetSmart. He tells me that he won't be able to groom my dog, wash only. I told him i specifically wanted her nails trimmed, groomed, And bathed. He told me that he could give me a appointment which would be two weeks from this discussion. I was furious. I told the rep that I'll look into another groomer for my dog and he said yeah secaucus PetSmart May take me. I laughed on the phone and told him I'm done with PetSmart. read more

I bring my pup, King, there to get groomed every other week like clockwork. He is always sooo well groomed and are treated like family there! Trust me, if you want your pups to get the royal treatment, take them there and ask for AnnLyn or Kay, both these ladies take care of your fur babies as if they were their own, they're the greatest!!! read more

I made an appointment online for pupping training class. I called them and asked for someone to call me back, no one ever called me back. I call again the day of and they tell me what to bring. I ask if they can confirm with the trainer and the trainer says class is full and I cannot come. They do not return calls, no one knows what is going on how could anyone trust there training when they cannot even do there job. I am actually glad this happened because it really tells a lot. If you are looking for puppy training look elsewhere. read more

This store is horrible. A year ago I took my dog for grooming. It was a rainy day and I was a little late. They didn't take my dog and I had to drive 30 minutes back home. I was so disappointed. I never came back again until today. I called for an appointment, and they say to come in asap. When my husband got there they didn't take my dog again because of the rabies shot record. She got vaccinated on 2016 for 3 years. The shot was expiring in 2017. Even thought they try to reach the clinic to clarify if it was a year or 3 years vaccine, there was no answer form the clinic as it was closed and once again my dog was denied the services. However, the vaccine paper said 3 year vaccine that was expiring on 2017. The shot was not expired at all. I'm so disappointed at pet smart that I'm taking my business some where else. read more

I've been to several Petsmarts grooming salon but this is the best so far. Staffs are very helpful and kind. Not like other Petsmart grooming salon, I can see better teamwork and customer service in this location. They are very nice and friendly, know how to handle my dog who has anxiety issue. I'm satisfied with their service. read more

Love this place, it's like my dog's second home! We went for puppy training here and had an amazing instructor, Sarah K. Training classes here are well worth it! We lucked out with the class not filling so it was just us and we got complete one on one training for the price of a group class! They go over the basics such as sit, lay down, loose leash walking, etc. Sarah always asked if we had any other concerns and addressed them even if they weren't in the curriculum. It was such a good experience that we went for intermediate classes which at first I regretted but now that we are half way through I totally appreciate. This Pet Smart definitely has a great trainer. As far as merchandise, they are always well stocked and CLEAN! I used to visit the Staten Island Pet Smart because it was closer but that one is so filthy (as in dust on everything) and would be out of stuff I was looking for. I rather travel the extra 20 minutes in the opposite direction just to have a great experience at North Bergen. I always find myself walking out with more than what I went in for. On top of all this there is always staff on hand to help out with any questions or assist with any other needs. Everyone is so welcoming and after going there a couple of weeks for training they already knew my dog's name. Grooming: I like it. I've only had two visits there--one for ear cleaning/nail trimming and one for a furminator treatment. So far so good, no complaints but I have nothing to compare it to since I've never taken this dog to a groomer before. The staff was very friendly. The only thing I wish they had was day care/boarding. I know other Pet Smarts have this but I don't think North Bergen does. I would fully trust this staff with caring for my dog if they did though. Love this place! read more

Spoke to Emily three times today. I asked basic questions about pet adoption. The first time we spoke she was very rude and rushed me off the phone. She said I should come in on the weekend. Seeing as I was still unclear on how to go about adoption I decided to call back. Second time I asked to speak to a manager when she told me to hold on and proceeds to hang up on me. The third time she finally forwarded me to an outside number. I don't understand why it took three phone calls to attain proper information. I was nothing but polite to her. It's very unsettling knowing that this is how management treats a basic customer service call. read more

I took my Westie, Sophie, today for a grooming package. I just adopted her from a rescue center 3 weeks ago. Elaine is the groomer who took great care of my baby girl. I explained my situation to Eliaine, Sophie was a 3 year old rescue dog and she's my first pet! Elaine, took the time to explain to me the grooming process and all the while she was very sweet and attentive to Sophie. Elaine took her time with Sophie because she noticed Sophie was a bit shy and nervous. I felt comfortable leaving her with Elaine. I got a call 3 hours later (like promised) to let me know she was ready. When I got there I was very happy with how Sophie looked. She was clean, her hair was cut evenly and just like I asked. I will be returning and requesting Elaine to be Sophie's groomer. Elaine has a big heart and is a very nice young lady! I highly recommend her. read more

Great groomers! In North Bergen my mini schnauzer came out looking like a hollywood star! I hardly recognized him as my pet! Great choice. I would definetly take him back again to the girl that did his schnauzer cut. read more

We brought out dog Sasha for training at Petsmart in North Bergen,NJ. The trainer Kevin Serpa was amazing. From day one we knew he was top notch. He was very professional and focused on the training. It was clear from the very beginning that Kevin has what it takes to be a trainer and he absolutely loves his job. One of the things that amazed me was how well the dogs responded to the training and to Kevin's commands. There was a small dog in the group that exhibited some aggressive behavior but by week two the change on this dog as amazing. Kevin is well spoken, professional, very attentive to the needs of both the dogs and the owners. He is very personable and takes the time to answer all questions. I will definitely recommend his training. In fact, we are planning to schedule more advanced training. read more

This review is only specific to the dog training that Petsmart offers. I had my dog for over 8 months and he just wouldn't listen to me. He would bark all the time and not listen to my commands. I was getting close to giving him away and I decided to go for some training. It was the best thing I ever did. I took a 6 week course for about $100. Each 1 hour session the trainer taught my dog 2-3 commands. Now keep in mind, you as the pet owner participate in the training as well. The dog is taught the command with the trainer, then you as the owner work on the commands as well. In each case, my dog quickly picked up the commands. Trainer also recommended practicing the commands at home before the next weeks session. My dog is home now and is well behaved! He listens to my commands and he is a pleasure to have around. I definitely recommend the training. I had Emily as our trainer and she was fantastic. She loves dogs and my dog quickly took to her. If you consider the training, ask specifically for her. read more

Janice groomed my dog when she was in Wayne and she did such a great job with him. She would always give him gifts like a bow tie or a bandanna. We were really sad she was moving because we were stuck with the big OGRES at the WAYNE PETSMART which were rude, dishonest and terrible liars. Charged my dog an handling fee just because they wanted to discourage us from coming back because it offended them that we would always request Janice. read more

We Have been bringing out Shih Tzu for grooming to this location for some time now. We were told recently that, since our 10 pound dog is blind in one eye they could not take it. Not very compassionate don't you think. read more

the sales team are great very nice answered all my 100 questions regarding food leashes treats " excellent" job. now for the grooming depart " terrible " " terrible" " terrible " for what i was told my dog got away from them , his nails were terribly cut " extremely " uneven he was so upset leaving there when he got home i tried to feed him he threw up all his food seemed to be very paranoid " very scared " at all movement never ever again will i visit the grooming department. read more

First I would never bring my pet to the grooming salon, just walking past and watching the miserable looking groomer perform gave me shudders, she looked miserable and was brushing a dog with contempt, yuck, stay far away !! There is one female blond Manager that actually talks about me when I walk past her... I am so glad i now use Chewy to order products and do not have to go into this store. read more

Took my dog for dog grooming there. Had an awesome groomer named, Shara. She was very friendly and she took care of my dog really well. She knows how to calm dogs before working on them. Very satisfied with the cut and with the service provided. I highly recommend people getting their dogs groomed by Shara at the North Bergen Petsmart. read more

For anyone looking for a pet trainer for their brand new puppy/ dog, I highly recommend KEVIN ZERPA from PetSmart North Bergen, NJ!!! He is a fantastic trainer who has a lot of knowledge and experience when it comes to dogs. In the training, there are beginning, intermediate, and advanced stages where he goes into detail about each signal and command to give to your pet. Not only that, but he will also assist you in providing alternate signals/ commands for your pet if the original ones do not work. He will do whatever he can in order to help you in training your puppy. In addition, he even knows about which kinds of treats, leashes, etc. for your breed of dog are good and not. If you are looking for someone not only good in pet training but in the necessities, he is the one!!! read more

This is THE worst PetSmart i've been too! There is no Banfield animal hospital,the service sucks and there was dried up dogpee on the floor! YIKES! Now i've been to the Secaucus location and it is MUCH better than this new shitty one in North Bergen! I will never shop at this PetSmart again. read more

This place is very irresponsible! I am supposed to recieve a phone call to schedule a dog training and they never called me. I have called numerous times to schedule an appointment and they are always giving me a hard time. It is now about 2 years and they tried to tell me that they won't honor my reciept and then told me they would finally schedule an appointment and still have yet to contact me. They are irresponsible, go to another petsmart or a dog training school. Terrible customer service! read more

You want to experience amazing customer service? Well then make sure you find my new favorite person Kelsey! My boyfriend and I are new puppy parent for out baby Arty! We were so overwhelmed and confused but we walked in with our list and she personally walk us through every aisle while still helping other customers as well! Kudos to her multitasking skills!!! She truly made me feel special and well educated on the how to deal with our new puppy! We will definitely come back for another visit!!! SOMEONE PLEASE PROMOTE HER!! read more

I have been taking my dogs to Alex for almost 3 years now. She is the best!! She is gentle, caring and super nice!!! C & M love going to her! Made a mistake and took them to a local shop bc she was booked. NEVER AGAIN.. We love alex!! read more

Store is great & pet trainer Kevin Zerpa is phenomenal! When we got our puppy, Batman, we brought him to PetSmart to get what we needed; they had everything & the staff was very helpful. It is a well staffed, well stocked & organized store. They have even better sales in store than their own corporate website offers so I recommend going in person. The best part of that 1st experience was they gave us info about their affordable training classes which we signed up for right away. Batman was a very active, high energy puppy but thru Kevin's classes (we've advanced from puppy 101 through intermediate and are registered to start advanced) he has learned all the important commands and is well behaved. Kevin is so knowledgeable and great with animals. He makes it clear & easy for the humans with his expert understanding of animal behavior. He is not only professional & skilled but friendly & fun. Batman loves going to Petsmart because he knows he will see Kevin! read more

As an avid customer at this store I am appalled at the service I received on August 18, 2016. I left my Yorkie to be groomed (as I had many times before). He came back home in pain all over his body and would cry/screech every time someone would pick him, or touch any place on his body. I would like to know what they did to my dog who is currently still in pain and traumatized days later! DO NOT TAKE YOUR PET HERE! read more

These people a.t Petsmart mistreated me as a customer and accused me of something that I obviously didn't do but they didn't give a rat's ass that they would lose me as a customer. Go to Walmart for your pet needs. These people are the worst ignorant Employees ever. read more

I went to this Petsmart yesterday to buy Wellness dog food. They were out of the larger bag. I didn't want to buy the small bag as it is too small & costly. The male manager went out of his way to make sure that I could purchase the food & be satisfied. That is a Great Manager. Wish I had his name so I could post it. read more

I take my dog here all the time and they are nothing but wonderful always. My dog is nervous and a high strung barker and they always manage to calm her and do a great job. read more

If you use the Grooming Salon in the North Bergen NJ Petsmart, youknow how wonderful all the groomers are. However, do not let the new manager near your dogs, especially f they are handicapped as mine are - She approaches them the same way should would a non handicapped animal, and as a result she got bit. She than Blamed me and threw me out of the store. I have been a customer af that Grooming Slaon for several years, with never an incedint or problem. But this new general manager is not enlightened on how to treat animals with disabilities. Maybe it is not part of her training. I am sorry she got bit, but it was her own fault. And treating a customer the way she did. SHAME. Is this what Petsmart Encourages?? read more

not a good spot... Secaucus is better...I dropped off my BABY and was told that I could not use my own shampoo LIE, you can use your own shampoo as long as it's for pets, I called the corporate HQ! in AZ and they said yes. Thanks for trying to steal my money. That was the first straw, then I TOLD THEM that Bella was a little fussy for her nails and she said don't worry, "she is in good hands". SOOO I watched my pup get groomed and the girl was getting frustrated and had only had her on her table for 6 minutes. I stayed and watched!! My bella can be a little fussy LIKE I TOLD HER, but the face that this groomer was making after only 6 minutes was enough to make any pet owner CRINGE!!! I said let me stand back and watch a bit more so I did... thank goodness I did!!! she kept moving around my bella did, as most living things do, and this groomer was mouthing OMG stay still!!! I can't I can't. SOOOO, I went in grabbed my baby, bought the shampoo that I wanted to use in the first place (that they said I could not use which I could) and took her to Paramus cause Secaucus had no openings and my baby came out WONDERFUL!!! yeah, you lost money... I'm telling everyone!!! read more

Well I never written a review but since I got a dog I feel like I have to. I am taking my dog for training, puppy training went so well I mean he got the attention of the trainer and work with us until the end, unfortunately I can't say that about intermedia, The first week I miss training and it was because of the time that intervene with work, which suck because I was looking forward to take my dog. The trainer said we will work something out, the second week I kinda was expecting the trainer to work with us since we had miss the first training but the trainer didn't. So we didn't say anything and we work on what the other people were doing. Since she had said we would work something out. Third week we miss because my hyper puppy had to go to the vet, we call Petsmart to talk to the trainer but we never got a call back from the trainer which we thought maybe the trainer is busy. The following week we were expecting the trainer to work with us again but once again completely ignored. At this point we were in week four, we ask the trainer about what we need it to do in order for my dog to learn. The trainer said that she had to keep going with the classes, but what we didn't know is that she had given out the folders where it prepared you for training, that she never gave us until now, she even assume that I wasn't working with my dog at home, which I was disturb by her comment. So that day, I went home I read the folder and try to work with my dog but there was no way I was going to make my dog learn everything in a week. Today makes week five, and of course she seem like she didn't want to work with us. I feel as she was more attentive to other dogs and she doesn't care about what we were doing. She pretty much had been doing that, the entire month. My dog haven't learn anything. She basically told us that we had to do the homework at home, and if the dog fail his exam we will have to pay again or another option go for private session. Now at this I was frustrated because I felt she was assuming that we haven't work with him at home. I felt like she was not being fair. She didn't help us through the classes or even show us. Now to make up the classes we miss we have to wait until April 26. Now I don't understand what is her deal, I even told her that it was kinda like wasting our money if he has not learn anything, and at the moment she just told me well I had to take my dog three time for him to learn. I get it some dog take more time than other but if my dog has not been taught how is he going to advance to the next level, at least if she had taken the time to help us and I wasn't doing what I was suppose to do, than I could say that it was my fault. I came out so sad because I try my best to pay for those classes. I was trusting the trainer to help me train my dog. It's a shame because I have taken my dog since he was 2 month and he love it there and most of the staff know my puppy, it takes only one bad experience to see this place bad. I still have to go for the exam but at this point I'm don't even want to take him. I have to see what is best for my dog. Overall I have rate this 3 stars because of the bad experience but some of the staff care about my dog and they are really helpful. I'm not saying that the trainer is bad because maybe for some people she might work magic but for us this didn't work. It is an unfortunate situation. read more