Because I chose the wrong address, I have no choice but to bathe my dog ​​at this address. After the dog stayed for two hours, I went to pick up my dog. The dog had no scent at all, and the dirt in the ears was not cleaned. This is not a little bit worse than another pet samrt. After my dog ​​was washed at another address the first two times, he came out smelling good and his ears were clean everywhere. It's my fault this time. I didn't read the address clearly and chose the wrong place. But if you want to give your dog a bath, I don't recommend this place at all. read more

Came here because all the other locations were booked full. My dog has been to the groomers many many many time and has always gotten the best compliments from the groomer. This time we booked Anna and it was horrible. I was told 2-2 1/2 hours, get a phone call barley over an hour later telling me she's all set and I need to hurry up because she's freaking out. My dog was still wet in spots, teeth bleeding, one of her nails destroyed and open and only 1 paw pad was shaved. I would love to know what happened to my dog back there but she's fine we just won't be going back. Tipped her $10 too, last time I'll tip before checking my dog out read more

PetSmart - Pet Groomers Near Me - San Diego, California

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I've been taking my dog here for years. Today I was charged more because "it's Saturday" without any mention before hand. Also, he's been getting the same cut since the beginning, but today he barely got a trim. More money for less service? Not ok. read more

came before closeing time looking for a pet hamster finally after picking out a pet hamster of our choice we had to get the rolling of the eyes treatmeant rude vibe and below average customer service skills. I understand your trying to close but attidude is critical just smile and help a client out with a basket full of iteams and get that hamster with a smile . left dissapointed and mad so hope this helps to put your staff in line febuary 6th at 650 pm read more

Lorena, I can't thank you enough for taking your time with my dog and giving him so much love. My senior dog suffers from full back and neck arthritis, joint and hip pain that can at times be very difficult for him. Lorena went over and beyond to make sure Bo was well taken care of and was extremely gentle with him. As soon as she met him she treated him like he was her own dog - just super loving and sweet to him. If you are looking for a gentle bather, I suggest you take your pup to Lorena at Genesee Petsmart read more

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This 5-star review is for Jamie who is a groomer at the salon here. She is super awesome! I've been to several Petsmart grooming salons in San Diego and Jamie has to be the best groomer so far! She did such a great job on my Bella and she even called me to make sure how long I wanted Bella's beard! She was super fast and was really friendly! I definitely trust her with my pup. Thank you so much Jamie, I'll be back! Note: Parking in this plaza is ample. read more

Brielle H. did a wonderful job with my 7 yr old Chihuahua mix! She seemed really experienced and was able to keep my anxious pet relatively calm during her appointment. She was really considerate in not rushing the service because it was Pinky's first time, and suggested an upgrade package that actually saved us money by putting all of the extra stuff we wanted together! Not only was she considerate to my pet, but she was also kind and apologetic to us when another groomer didn't show up for my other dog's appointment by rescheduling us and offering us a good discount! Excellent bather, my Pinky walked out of the salon happy and squeaky clean! read more

PetSmart - Pet Groomers Near Me - San Diego, California

I wish I could give them 0 for their groomers. I checked if they had availability online and called to set the appt. The person at first told me they were booked, but they magically had the times available after telling them that I am looking at their schedule and it said they were open. The person that answered was also not very friendly. I arrive and the woman that is doing the intake couldn't seem like she hated her job more than she did. At first she couldn't find my appt, then I told her my dog's name was Taco, then she did something on the computer and asked "titan" I said "no, Taco, like the food". Then she started reading off a random phone number in the system, I told her no that's not me and then she finally bothered to confirm my name. All the while being obviously annoyed about having to help to me. I had 2 appts and told them I wanted to bring Taco first, she said no we have Bowser first (similar size dogs for the same treatment). It took her a long time to let me drop Taco off first and even said I would need to reschedule if I wanted to swap the 2 appointments even though I never told them who I wanted to go in first. Again rude throughout I asked who the groomer would be because I pointed at one of the groomers working on a poodle being super aggressive. The dog would wimper every time she clearly pulled too hard on the dog's hair. She looked back and ignored me. Went back to typing and saying nothing while looking like she really hates her job. I made sure the groomer heard me say she was being aggressive and suddenly she started being nice to the dog. But that lasted about a minute and the dog started wimpering again. I've had a poodle, there is no question how she was brushing this dog was going to cause pain. For some reason the check in process was taking a very long time (about 7 min) and after I saw the groomer go back to being aggressive with the poodleI said, "this is taking too long and I don't feel comfortable taking my dog here if this is how you guys take care of them" (I was pointing at the groomer). No apology or concern she just said "ok, bye" I get it you can hate your job, but I wouldn't trust my dog with people that make it known they hate they're job and are supposed to care for my dog. read more

Very pleased with the service and help in selecting a protective e-collar for my dog. The one from the vet is hard plastic, not very comfortable. Elizabeth was attentive and very kind! Thanks for helping us :) read more

The groomers is horrible ... I tried to give it another Chance and it worse than the first time , my dog smelled like a wet dog , nails weren't trimmed . I just don't recommend . If you're going to spend that amount spend it on a different place who actually take their time and you're dog won't come out still smelling ! read more

I ran across the Petsmart after hours web special for pet grooming starting at 4:00PM until close. You can make an appointment for your pet to be groomed which includes nails, anal gland cleaning, shampoo, teeth brushing for only....wait for it....$18.00!!!! Chief came back all fresh and clean however it doesn't include a hair cut so now I need to go back and get him trimmed cause he is shedding...everywhere! lol. Two thumbs up to pet smart! They even gave me a report card on how he conducted himself during the process. read more

PetSmart - Chief's report card - Pet Groomers Near Me - San Diego, California

I've called in here on 3 separate occasions and been told 'out of stock'. A very indifferent cashier greeted me and when I asked for advice said 'aisle 3'. When I asked why out of stock so often her reply 'it's not our fault it's the company's' and with that she turned away. read more

This is mainly for the cat adoption center, and how they partner with Animal Rescue Without Borders (ARWOB), a very lousy organization (but don't take my word for it, mosey over to their terrible yelp reviews, eeek!). I don't know how to instigate change here, so I hope my futile effort of leaving a scathing review at least brings some awareness. Please, DONT partner with this organization! Get these cats adopted to qualified, loving homes instead of them being cooped up in these tiny metal box cage prisons (and sleeping in litter boxes) for WEEKS because ARWOB refuses to adopt them out!! Ugh my heart breaks just thinking of those cooped up confined cats not going to loving homes because ARWOB, with their zero transparency, seems to deny fully qualified applicants. I implore Petsmart to go with a higher rated adoption agency. read more

A great grooming department! Been coming here since i got my puppy, Hercules. They always take great care of him, he comes home looking and smelling beautiful. Hercules always comes back with a little treat after here so he loves coming to the groomers now! Plus they have great prices, if you just got a puppy I recommend getting the puppy starter pack booklet at Petsmart it comes with a whole bunch of coupons of things you will need for your dog, as well as coupons for the groomers! read more

PetSmart - Pet Groomers Near Me - San Diego, California

So glad they opened up a Pet Smart in this area! The employees here are very friendly, welcoming, and you can tell that they loveeee animals. Some of the prices are definitely cheaper than Unleashed By Petco (across the street). So weird how there's 2 pet stores that opened up in such close proximity. A grooming salon is located inside but there isn't a wellness clinic. This Petsmart is definitely smaller than your average Pet Smart. If you need something that's not in stock, you can order it and have it shipped to this location free of charge. There's a couple of clean up stations outside, if your dog needs to do their business which is very convenient! read more

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The store is very clean and the cashier was very nice. Luckily we didn't have any questions on anything because there were no employees in sight. The whole store seemed pretty quiet. read more

I placed an online order at 8:10am to be picked up at this store. I waited and waited and waited for an email to say my one bag of dog food was ready for pick up. Well after 6 hours I still didn't have an email, so I just showed up there and had to wait in a long line. The cashier said, "oh yes, it's been ready for hours". Great, why didn't I get an email? This is the second time this has happened. I finally got an email after 6:00pm saying my order was ready for pick up (I had already picked it up at 2:15pm). I give up trying to purchase on line with this store. I'll go to Petco, way easier. read more

Great food selection + Amazing team = Best experience ever! Thanks so much to MICHELLE for her help on putting the boxes together for my out of state move!! I used to come to your store all the time and I was happy you were able to assist me with my move as well. PetSmart, you've got a client for life! read more

We recently brought our dogs in hear for grooming and had a great experience on both occasions. The groomer was attentive , very sweet and knew exactly what to do. Our one dog is a golden doodle and she gave her the best doodle cut we had ever had. They were friendly and we were very pleased. Our Labrador also had a spa day and it was wonderful. I a, so happy they opened up at this location. Thank you! read more

PetSmart - Pet Groomers Near Me - San Diego, California

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Disappointing that after numerous positive grooming visits at this location, I'm writing this now. First off, nothing but great feedback on Jaime and Denise who are groomers there. However, in scheduling an appointment for my older pup two weeks ago, I learned there was a new manager (Tammy) since our last visit and that is who my issue lies with. About a half hour after dropping him off I got a call from Tammy that he had pooped in the kennel and the groomer who cleaned it up had indicated that the poop had worms. Via phone and in person (when I made my way over) I shared that rice was part of his soft food diet since he has no teeth. I asked multiple times if it wasn't rice they'd seen as it would be pricey to take him to vet. The answer was that the "worms" were moving. We took him straight to vet where they also showed surprise, as he's been their patient for 14 years and has never had worms. $150 later for the exam, test and deworming (just in case)...we get the call that he was negative for everything. No worms! We call PetsMart Grooming to inform them of the results, cost and provide our vets info so they can confirm. (Mind you, Jaime answered phone and mentioned seeing rice in past...rice folks.) Tammy calls to let me know the most they can do is a free grooming session with a Top Dog upgrade. She sounds very apologetic and says she doesn't want to lose us as customers. So I schedule for today. I show up and she already seems apprehensive. Our dog is 14 1/2 years old, 10 lbs, no teeth and yes...grumpy (I don't deny it) . Never been an issue for Jaime or Denise in the past to groom him but Tammy insists on doing it herself and my gut says this won't be good. Two hours later she calls with a long dialogue about how carefully she's been grooming but how he's scooting his butt a lot and she's just not comfortable continuing and feels I should just pick him up. I come back to a half groomed dog who is not scooting but walking around no problem. Not that I really want to, but they owe us a free groom session, so I ask when he should come back to be finished and she says that she she feels he should be groomed elsewhere because he too sensitive. Excuse me? After how many successful visits and at that same place is he now "too sensitive"? Or is the issue you?! You're what's different in this environment...he's the same dog behavior/health wise from our prior visits this year alone. But no worry folks because Tammy says I don't "have" to pay for the half ass job done today. Guess I'm expected to be thrilled. And I should forget being offered at minimum a store credit for putting up for her crappy management. Don't worry Tammy, even if you decided to try and make it up again in your fake customer service, I really care way...long as you're there...we won't be. read more

I made an appointment several days ago and was told to come in between 9 and 1 for a nail trim. When I got there, they were very angry about that, like it was my fault. No way am I letting anyone that is pissed off touch my cat. Going tto the veterinarian for this service only. Never coming back here again. Not to the store, nothing. It no longer exists in my world. Do NOT bting your animals here!!!! read more

It's a shame this place gets so many bad reviews for grooming. I've never used their services, but I've been to this location a couple times for specific dog supplies and they are always kind and helpful. The female employee who answered my questions about a harness was very knowledgeable and even offered to help me with a test fit next time, whenever I could bring my dog back. They have a great selection of high quality harnesses and leads. Normally I purchase items online but my usual pet website doesn't carry Kong brand harnesses. So glad Petsmart does! I love all the Kong line of products- very high quality and made with such thoughtful design and durability. I've purchased the regular Kong, Kong rope toys and now the harness which I actually ended up buying at another location. Keep an eye out for markdowns and sales- some great items are 50% off when they are clearing stock. And the dog kibble brands are much higher quality than their main competitor (think "stadium"). My biggest reason for 5* is the price matching guarantee. They will match any online competitor's listed price, which has saved me a lot of money. Shop smart and research before you go. read more

Been here a few times in the past and have been pretty satisfied with the service. Tammy the salon manager did their cuts and while our terrier came out pretty good the Corgi was a whole different story...basically I asked her to trim down the feathers around his rear end and accentuate his heat shaped butt and the end result was pretty hideous. She kept saying that she had never had this request before and that she had to google this type of cut...really lame excuses. I will not be returning here, Tammy did a half ass job on our Corgi, his fur was uneven and she didn't even trim his abdomen like we requested. Made some excuse about how he wasn't cooperative and yet somehow the other groomers seem to do a wonderful job. Might be time to change careers.. read more

PetSmart - Pet Groomers Near Me - San Diego, California

If I could give 10 thousand stars I would. I brought my pup in today for a grooming visit. He is very neurotic due to his life before I adopted him, and I was hoping today might be the day that he could try a groomer. He was VERY skiddish when we arrived, and their technician, Josh, was so patient with getting him towards the back grooming space. I got a call about 20 minutes after I left, letting me know that he was too scared and shaky to move forward with the grooming. When I arrived to pick him up, we found that his anxiety caused him to chew an awful gash into his back and that he needed to go to the vet. (This was of no fault of the technicians, he tends to chew when hes scared) I figured I'd head over to the vet on my own, but instead, Viviana (I assume a manager) drove my dog and I (in her very clean car!) to the vet, and she made sure all the costs of the visit and take-home treatments were covered by them. I would have never expected such thorough, patient and compassionate service that their team gave us. So many thanks, and this is the only pet store I'll be shopping at from now on! And maybe someday my little guy will be ready to get groomed read more

I have never brought either one of my little poodles here to get their hair groomed. I have a groomer called Doggys Divine on Moreno boulevard. They are awesome but I called too late and they couldn't get my little new senior adopted blind dog in until the end of October so I made an appointment at Petsmart They took her the following morning perfect!!!. Appointment was at 11:30. A Gal name Mariska was her groomer. I told her that my little Zena was blind but she could hear knew her name but was very nervous as she had been in 9 different places from Is April until August when I adopted her. She said she would go slow said it would be about 3 hours I said OK that was fine. She said it's $10 extra if she has fleas. I said OK because I knew she didn't she is on flea medication and she's white and I never see any fleas on her. One and a 1/2 hours later she called me and left a real quick message on my phone to pick her up. I came and got her and she did a nice haircut but I wanted her legs to be trimed and Mariska said she couldn't trim her legs that close because her skin was saggy. I've never heard of that but anyway her face was not shaved like I wanted and told her., Her feet were shaved that was good. Total cost with $68 they charge me $10 extra for the flea shampoo. She was scratching as soon as she got in the car. Most importantly I noticed that her collar was her collar was put on so incredibly tight! I couldn't believe it! I mean like what the hell is she not paying any attention while she's putting the collar on the little senior blind dog??? I will never return to this store. Not only because of the collar situation obviously she wasn't paying any attention or she has no patience with animals. I wanted to go back in the store and make a scene but decided to go on to Yelp instead so other people will be aware of this. I guess I'm spoiled taking her to a personal groomer because there were 3 girls working this day at pets mart and they were all very un personable . But the collar situation really pissed me off and then the bill $68 she was still scratching fleas when she got in the car I will never ever go back and I would suggest you find another groomer instead of taking your dog to pet smart on Balboa Avenue in San Diego. read more

Terrible ,Do not take your dog there . My dog has bald spots which are super pink looking scrapped and they didn't even have the nerve to tell me . read more

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Well this is ridiculous. I'm here with two children with g to purchase fish. This guy was back here, doesnt help. Walks away, then comes back and says "give me a minute to feed these guys first." He hasn't even got their food set up yet makes us wait instead of taking care of us 1st then go back and set up their pet hamsters and rats. I am waiting with 2 SMALL CHILDREN. Customer service is not the priority here. I'm seriously aggravated. and why are there only 2 employees running this entire store?? read more

I went to the groomers and after they were done I asked if they could shorten my dogs tail, the groomer said they would be able to and we left the room for a few minutes. A little after she called me and said they were done, however they didn't cut his tail down at all. She said my dog was too hyper so she didn't want to do it, I payed full price without my request done. I wouldn't recommend due to the bad service and unkind employees. read more

Way overpriced:( You can find the same items online @ chewy or amazon for 1/3 the price

I went to grooming. They had low staff and canceled my appointment. I went the next day when I have one of my pets scheduled and the other one not. They didn't take in my second pet walk in, which is totally okay, and I didn't fight it all. But they were so very short with me and had weren't that nice about me asking them if they can take in the other pet who they canceled. I was just curious. I went to another petsmart groomer to see if they could possibly do a walk in, on the phone they said, yes, only for me to get there and for them to tell me whoever told you that was false. I ended up taking my other pet to a private groomer. The pet that I had there had been there for a long time. They called me to let me know she was ready. And I said I would be on my way. It turned out grooming was closed already when they called (which I didn't know until later). I had to finish up paying at a store and loading stuff into my car that took 15 minutes, so I ended up taking a total of 30-40ish minutes to get there. I get there and I was confused to why a lady was talking down to me trying to basically insinuate I was a bad owner for picking up my dog late, saying the grooming salon closed over an hour ago and that my dog already is stressed. So basically they finished late, and I get scolded for picking up my dog late. They didn't tell me I needed to pick up quickly or else I would've dropped everything to pick her up. I didn't fight that one either. She was asking if they had the right phone number (why I didn't pick up the phone), and I told her I did... that's how I knew I needed to pick her up. Just for the lady to tell me again that my dog was stressed because of the appointment and because I picked her up late. So in short, I had a bad experience with service. Especially toward the end where I wasn't arguing or anything, I was being quiet and I just wanted to leave but the person talking to me was very rude. Also just for them to tell me that they couldn't do what I wanted them to do for my pet, which I understand, but they made it sound like it was all my fault (Plus, they charged me the same amount as usual), I already know how my dog is since I work in veterinary medicine. Idk they could've just been transparent about the situation that I needed to pick up ASAP and that they were low staffed. Not mad, but upset and disappointed how it was handled. read more

Don't forget to check out national adoption weekend happening here on February 23rd And 24th! Take home a new family member!

Not the greatest location, the store looks cramped and the placement of the items made the store a bit confusing to find stuff. If they placed the treats on the same side of where you can find dog's item then I wouldn't have a hard time looking for it. It's actually placed in front of the cat aisle, and it's quite misleading if they especially placed the treats there. read more

I'm torn here because I would love to give Petsmart a higher rating. We are loyal customers, and love that they now have a Clairemont location. However, I just had a pretty negative experience with one of the grooming salon people. I dropped my dog off to get her nails trimmed and ears cleaned and ran next door to do some errands at Target. I've done this at other locations a million times before, and it's been no problem. Apparently at this location, the people in the grooming salon judge you if you leave your dog because when I got back to pick her up, I got a lecture about how I was gone too long, and they "felt bad putting her in the crate to wait for me". First of all, I was only gone 20 minutes, so let's all calm down. At other locations I've taken her to before, ear cleaning/nail trimming sometimes takes this long. It wouldn't have even taken that long except that the Target pharmacy was having major issues. It would have only been 10 minutes but I had extenuating circumstances that were out of my control, so excuuuuuuuse me for needing an extra 10 minutes! Secondly, I wasn't going in there to shop for shoes. I had actual important errands to run. Had I waited for my dog to be done before running my errands like the employee suggested, she would have had to sit in the car. It's hot outside, and that's really dangerous for pets. Apparently this girl would rather my dog sit in my hot car than have to break her own heart and put her in the crate to wait for me for 10 minutes. When I did pick her up, I apologized for taking longer than expected and the girl gives me an attitude and tells me her ears were "too dirty" and I should watch out for that. Uhhh, ok, that's why I brought her in...so you could clean them. Basically I had my dog parenting called into question by some girl who, when she went to ring up my bill, couldn't even work the computer and had to have her co-worker help her. Awesome :( There's a self-wash 5 minutes away. We'll probably just take her there from now on. The staff there is always polite, and never give me attitude! read more

The fish look sickly and there's lots of dead fish in the aquariums. Also a lot of fish here have ICK. Don't buy your fish here. Also the reptiles don't seem well taken care of. read more

Its a brand new store, all shiny and clean, till you get to the fish tanks in the back and notice a problem........ I had a very special goldfish who was perfectly healthy till I made the mistake of buying him a "friend" from this store a few weeks ago. No signs of a problem at the time of purchase and I did not isolate like i should have. Within 4 days the new fish was dead and within 5 days my special finned friend had Ich. Entire tank was infested and I lost my big goldfish after 5 days of suffering. I treated it as best I could but the stuff took over. Very sad. When I went to buy the Ich cure from them I talked to the guy working the fish section and pointed out the Ich infested tank. He was happy I told him and I noticed there was only one little fish left in there and he looked ill, just sitting on the bottom. When I bought my fish there were 20-30 in there. So either those died off there in the store or there are a bunch of people with infested fish tanks right now. Now I have converted that tank to tropical to try something different. I go back to the store today to get some tetras and find that 20% of the tanks have dead fish in them somewhere. Some floaters, some on the bottom, some stuck in plants. I understand a little bit of die off, fish are delicate but this place was full of dead ones tonight. Something is wrong. They either have disease, temperature or a Ph problem going on. Bottom line is, go here to pick up dog and cat food. Don't go here for live critters. read more

I was a bit disappointed in this location. The lighting is dim. The store displays were hard to get around, such could be a problem if you've got your furry pet with you. I came here to get a little something for my boyfriend's dog. The selection of dog toys was lacking. They usually carry Tuff toys, but they had none. None of the other stuffed chew toys would have lasted more than five minutes with this beloved mongrel. There clearance bin also lacked prices, so there was no way to tell whether it would be worth my while. Similarly, the treats department was also only okay. And the pricing was nonsensical. I ended up buying a packet of six bully sticks for just under twenty. The same brand with eight but sticks was almost thirty. If you're doing the math, you're paying a huge premium for those extra bully sticks. I also was disappointed that none of the treats appeared to be sustainable. read more

Having just moved to SD I was a little hesitant at first taking my dog to a new Petsmart considering the mixed reviews. But I'm so happy with my decision, Yvette our groomer was fantastic and did an amazing job on my Zoey. She was very caring and thoroughly looked at her before she got started. Definitely will be bring her back! read more

I'm fed up with this place. Every time I go to this location its problematic. The grooming center has raised the price of the dog nail trimming service several times since I started going to them a year ago. Every time I go in they require a rabies shot to be pulled up to get my dogs nails cut, even though his paperwork is on file with their groomers. One day when I took my dog in to get his nails trimmed, I show up and the grooming center is closed, even though on the website it says it should be open for another hour. I speak to the groomer who is inside and she tells me there is nothing she can do for me, even though trimming a dogs nails takes no time at all, and considering the grooming center SHOULD have been open. Apparently since business was slow she was going to close up shop early. NEVER coming here again. read more

I've been bringing my dog and my parents' dog to this Petsmart for baths for well over a year. They are senior dogs, 14 and 13 so not much of a problem. Candy did damage her "ACL" and wears a brace that needs to be removed for her bath. Deniesse never had a problem with the dogs but now Deniesse is moving up to groomer. The new girl, Tiffany, said my dog is welcome to come back but Candy is not because of her leg. Apparently Candy sits down and stubbornly won't get up for her or something. Whatever. Deniesse never had a problem. I'll be taking the dogs somewhere else where they are welcome. Dunkin' Dogs didn't have a problem with Candy last month when Petsmart had no appointments available. I guess we'll go where we're welcome. Guess I'll be buying my dog food at Petco too, while I'm at it. Really lousy business model, Petsmart. You just lost a lot of business. read more

So I hate to do this as my husband loves taking my dog to this place but He has been there twice and both times were disappointing. The first time they gave him a donald trump comb over to hide where they had scalped him. I wound up pulling out my scissors to semi fix the weird head they gave him. Unfortunately the second time is worse! My husband was told how great he did and how well he behaved which I thought was a bit strange as he is a nervous dog and I know can be difficult. But his neck is so red and irritated I cant keep him in a collar, and they shaved his tummy which really doesnt need it and he's now got scabs on his little nippies and one has been shaved clean off!! Not cool petsmart!!!! read more