Purchased a 2014 Toyota Tundra Limited with 23k miles on it in March 2024. Jerry was very nice and pleasant to deal with and sale was low pressure all the way. They are a CarMax trade in center so if you have a current trade in price from CarMax they will take that value in trade (obvious this could be good or bad depending on the value but for me was good). My vehicle was in great shape considering its age and mileage. A little dismayed that when I got it home and ran some codes on it that there were some that came up but when I took it to my local mechanic got it explained with no repairs needed and no issues since. Other issue was there was a large patch of paint peeling off roof that I found when I got home but hadn't checked before I bought it (couldn't see on top of tall truck roof but that's on me for not checking). Lastly wouldn't pay for the Cilajet paint coating they apply as mine has really done nothing in terms of paint protection that I notice since having it. Overall price was great for what I got and Jerry and crew were very nice and easy to work with niggles notwithstanding. I'd buy from them again in a heartbeat if I was in the market for a vehicle! read more

I just finished the process of trading in my car and purchasing a Mercedes benz C63 from this dealership. The experience I had here was excellent. This is the best customer service I've received at any dealer so far. As soon as I walked in the door Morgan greeted me and sat me down to explain everything with my trade. After that, we went out to test drive multiple cars. I found the one I really liked and we went on to the whole financing situation. Mike really helped me out a lot with financing. Finding a bank who would finance a younger guy with not much credit history. He worked hard to get me the best rate possible. I'm really thankful for that. He made sure I was explained the details for the loan at the end as well. Once everything was set. The owner, Malcom, came in to the office to check how my whole experience was here. Really friendly guy to talk to. He's got a great team here working with him. read more

Phillips Auto - Car Dealers Near Me - Newport Beach, California

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I bought my Porsche at Phillips Auto with the help of Mike. Mike is honest and truthful about the car and very nice recommendations. Mike should me the warranty and details about the car. I will highly recommend this Dealer, Next time when you're looking for high end cars Phillips Auto is the place. read more

Thank you Nick and Tim! Best Experience Ever!! We will be back many more times! I highly recommend coming here and asking for Nick or Tim! read more

Words cannot express how thankful I am for Jerry Fontaine at Phillips Auto! He helped me get into my dream car (a Mercedes G Class) by moving mountains and securing me the best possible deal. He treated me like a VIP from the moment we spoke on the phone. When I got to the dealership, he didn't pressure me in any way to make a purchase. I hate car dealerships, but buying at Phillips Auto was actually enjoyable. I now have my dream car and have made a friend. Don't hesitate -- reach out to Phillips Auto and ask for Jerry! You won't regret it! read more

I was looking for a G Wagon for months. Called as soon as I saw the one I wanted on their lot. Jerry got me in and out the door with my dream car in under 2 hours. Months after buying the car Jerry still picks up the phone when I have questions about the car/warranties. Highly recommend doing business with him. Jerry is also hilarious so you might want to sit there and hangout even longer haha read more

Mike Aziz and Michael Alibrando were both amazing to work with. They made everything super easy and we're very lenient working with my credit union, the auto transport company, and the inspection company. read more

I've never written on yelp before, but my experience with Jerry Fontaine at Phillips auto gave me a reason to write. In a time where it seems like you have little trust in anyone or anything, the thought of having to buy a car was a task I didn't want to deal with. I had just been in an accident, where my car was totaled, and a car I thought I was purchasing from a friend, was sold from under me. My brother had just moved to Texas, so he wasn't around anymore to help me deal with the sharks at the dealerships. So, I left it in God's hands. From that moment on, it was nothing but a perfect car shopping experience. It was through Car Guru that led me to Phillips Auto in Newport Beach. All their cars are in immaculate condition inside and out. They only sell the best of the best. It was there I purchased the exact car I was looking for. Perfect in every way. From color, condition, mileage, and most of all the PRICE! Then I met Jerry Fontaine. That's where impeccable customer service stepped in. Not just the service, but the man himself. I found him to be kind, honest, sincere, and taking the time to explain everything I needed to know down to the last detail. Jerry made me feel extremely comfortable in the purchase of my new car. It was not a job for him, but a joy of helping people out, in what is usually an unpleasant experience. I speak for my heart when I tell you, I found Philips Auto to have the best cars and price. And Jerry Fontaine to provide impeccable customer service.!!! Thank you, Jerry. Warm Regards, Lynn Parker read more

WORST EXPERIENCE EVER WITH EMPLOYEE/MANAGER!!!!!!!!! PUTTING MY BABY AT RISK AND ON BOARD ON THIS DAMAGE VEHICLE THAT WAS PURCHASE AT THIS DEALER AND BROKE DOWN WITHIN A DAY OF PURCHASE, SMOKE COMING OUT OF HOOD!!! READ MY STORY TO AVOID THIS TYPE OF DEALERS. I had just purchase this 2012 Fisker Karma vehicle from Phillips Auto of Newport Beach Phone: 949-574-7777 and was help by (Niko)Sales person, per Niko all recalls where performed properly to this vehicle. 1st day of driving the vehicle out of dealer I notice Navigation system not working at all and within 40 miles I start refilling gas tank, it seem to be burning lots of gas for no reason on an EV Car and it continued doing the same pattern on my way to Sacramento by refilling entire tank constantly. The next day I try to charge the Vehicle and the charger had permanent Red Blinking Light, it did Not charge the vehicle. Phillips Dealer provided me with a "DAMAGE CHARGER" on a very expensive vehicle. Next I call Niko SELLS person at Phillips dealer and told him about the charger issue too, I hire an electrician thinking that my Just Remodel Home had issues with the Electrical Outlets, per electrician all my outlets are good, Electrician suggested that most likely the issue was the charger. In the morning after waking up the same next day of the purchase I try to start the vehicle and No luck, it did NOT start and Check Engine light was on. I call the dealer and Niko told me to follow a few steps to see if that will help to restart. NO LUCK. So Niko Markovich from Phillips Dealer advised me to call Alex at Elite Motors OC. He had done all repair orders on this Vehicle. I call Alex multiply times, per Alex advice to do a hard reset by disconnecting some wire hardness that is located under the hood on passenger side. This seem to work but check engine light was still ON, I mentioned this to Alex the mechanic and he suggested that most likely this light will go OFF in a few days after driving vehicle. I call Niko again and updated him with the situation and mentioned to him that most likely do to my schedule I will be taking the car on the next Friday the to SF at Pat's Garage to get inspected and see if they can advice or find the issue with the check engine light and charging issue. Vehicle was parked most of the time in my garage and the following day I decide to drive it and get my 4 year old Giovanni and nephew from school. At arrival I picked them up and just within seconds """SMOKE"""" start coming out under the Hood, this freak me out since I had my baby on the back of vehicle and turn off vehicle right away thinking the vehicle may burst in flames and got my son and nephew out of vehicle. We step away from vehicle and notice lots of Green fluid liquid coming out under vehicle too. I let about 20 minutes passed and open hood, I notice green fluid coming out from cover top of container by the front driver side. I call Niko again and he mentioned to take it to the shop in SF and keep him updated, he will talk to his manager Michael Alibrando and update him with my current situation. Once the vehicle was property diagnose by the technician at Pat's Garage in SF they provided me with the results and estimate to fixed this vehicle that I had just purchase from Phillips Auto with all types of problems. I talk to Nico/sells Manger at Phillips and they just kept ignoring me and not taking my calls once I send them the estimate for about $5K to fix this vehicle that I had just purchase from them. THEY STOP HAVING CONTACT WITH ME AND NOTHING WAS RESOLVED, I HAD TO PAY FOR ALL REPAIRS DONE AND PERFORMED TO THE JUST 1 DAY PURCHASE DAMAGE VEHICLE FROM THIS DEALER. read more

I requested a quote to sell my car through Kelley Blue Book. Phillips responded to my request and I began dealing with Nick. He was very knowledgeable, friendly, straightforward, and fair from beginning to end. He even taught me a couple things he looks at when buying a used vehicle. Phillips was able to beat the Carmax offer I had in my pocket. I was happy with the deal and sold my car to them. Nick is a true professional. read more

Let me start by saying I rarely leave reviews due to the subjective nature. I felt compelled to after my experience with the TEAM at Phillips auto. Jerry was one of the most professional and sincere people I've ever come across. The purchase process was a little messy due to factors way out of their control (banks). Jerry was communicative, prompt and delivered an incredible car that exceeded my expectations. From the detail/porter to the owner himself, I was met with respect, kindness and concern throughout the sales process. If you are sick and tired of the "typical games" you might find at larger sales stores, then do yourself a favor and pay a visit to Phillips Auto. read more

I recently purchased a vehicle through the seller Jerry Fontaine. From the beginning I was well oriented on all the processes of buying and transporting the vehicle to its destination. Thank you Jerry for everything, excellent service...Nelson Vázquez read more

I can't say enough positive things about my experience, truly. To give some context, I was considering a vehicle that was very much on the lower end from purely a price point perspective relative to the rest of their incredible inventory. I can attest that they treat their customers the same across the board and it's very apparent that running an ethical business is the foundation by which their impeccable reputation was founded. Theirs a lot of tech companies out there getting into the auto space trying to improve the buying experience. I can say unequivocally that there was no fancy app or technology needed for me to have a radically different (in the best of ways) experience in acquiring a new vehicle. Simply put, great people with the best interest in mind for their customers. I had the pleasure of working with several people throughout my buying experience including the owner, Malcolm who couldn't have been a nicer guy. I quickly saw why he's been so successful (owned dealership since 1984), he genuinely cares about his customers. Period. For Malcolm to spend the amount of time he did with me, again didn't matter I was shopping for a car well below their average price point really says a lot. Rich was helpful and friendly and was my initial sales guy, but just by the nature of the couple days I took to make my decision, he was off the next two days after my initial test drive so I then worked directly with the sales manager, Mike. Mike was exceptionally helpful and informative. We connected on several personal and professional fronts and couldn't have made the buying experience any better. No exaggeration, and I got financing, so even with that in mind, it still only took 30-40 minutes. No 2-3 hours like you'd get at almost all big dealerships. I can't overstate how much of a different and enjoyable experience this was. And worth noting, I also traded my old vehicle in and they were beyond accommodating. Amar (sorry if I misspelled that) was super helpful during my trade-in inspection, walking me through what he was looking for as he inspected different areas of my vehicle. If other businesses, regardless of industry, took even half as much pride in customer satisfaction I think we'd all be in a happier place. Well done Phillips Auto team! read more

I bought a 2014 Mercedes-Benz SL550 yesterday. The car is like new condition in and out. The superior customer service at Phillips Auto made the car buying experience the best I've had. read more

As a single woman the car buying process is an experience I usually dread! However, after owning my previous car for about 10 years, it was "that time" again. Ugh! I have to say that from my first phone conversation with salesman Jerry Fontaine until I left Phillips Auto with my beautiful Mercedes, the usual pit in my stomach never happened. Jerry was extremely friendly, kind, helpful and not pushy in ANY way. Things were handled expeditiously and with care. A huge thank you to Jerry Fontaine and Philips Auto team. Btw, this man is the king of multitasking and is hilarious, folks! read more

I was looking to sell my car and I checked what the value was on KBB. After receiving the quote I got a call from Carre asking if I was interested in bringing the vehicle in for appraisal. She was courteous and helpful in the process. She gave me a number and we negotiated to what seemed fair to me. After arriving at the dealership, I met with her and we agreed to a fair value which happened to be over the KBB valuation. The process was short and simple. A big thank you to Carre! read more

I bought a beautiful 2008 Cadillac DTS with very low miles from Phillips Auto. Richard answered all of my questions and was very helpful overall as I communicated with him via telephone. The dealership is located in Newport Beach and I live in Santa Barbara. I was very happy that Tim Glenn, the General Manager, waited for my friend and I to drive there, and even though we arrived a bit late, Tim and Nick were very kind and patient as I confirmed that the car was the beauty with the smooth ride that I thought it would be. I absolutely love the car, and the Cadillac DTS is the last of the comfortable big body Cadillacs with the V8 Northstar Engine. And it is really hard to find these with such low miles. I would highly recommend Phillips Auto. The entire team is professional, kind and patient. Thank You so much, I absolutely love my car!! read more

I can not speak highly enough of my experience with Jerry Fontaine! He went above and beyond with all my needs and even called a few days after my purchase to see how I was liking it and if he could help with anything else. I can confidently say I will be purchasing my cars here from now on. read more

my wife and I met with Jerry today and it was the best car buying experience we've ever had! Jerry's articulate, knowledgeable, funny and very professional. we hope to buy all our cars from him in the future and will recommend all our friends to him. thank you Jerry - you're the best read more

As the days went on we uncovered more and more things wrong with the car. Horn doesn't work, convertible top cracked in the corner. Door cup holder cracked. Assembly for the interior door opening cracked, only two radio speakers work. This is not a mint car as explained. Nice guys but not happy. read more

Phillips Auto - Car Dealers Near Me - Newport Beach, California

Nick was extremely professional, and made selling my car extremely easy. He even came to my place of work, to pick up the car as it was my only means of transportation at the time. I appreciate his honesty, thoroughness and his drive to make sure his beat out the competition. I am very happy that i called Phillips Auto to help me with my car. I 100% would recommend this place, ask for Nick Eves! He will definitely take care of you, and make the process seamless. read more

We had such a great experience purchasing our Volvo with Jerry. He ensured we got the best deal, and looked after us with recommending top notch warranty options. Malcolm Phillips runs a top-notch shop, we couldn't recommend this place enough. Be sure to check their inventory online frequently if you're in the market for a new car, they get the best of the best. read more

Dec. 1, 2019 My name is Robert. I just sold my car to Phillips Auto. Couldn't be happier. Sujan did a great job helping us. I am an previous car salesman myself at his age. I hold high standards for the person I choose to work with. Sujan is personable and knowledgeable. I enjoyed working with him. He'll do great in the years ahead. Maybe it was because he just got married ! Come by and ask for him. Robert read more

I just sold my 2014 Jeep Wrangler Rubicon to Sujan at Phillips Auto. I got a quote from Kelley Blue Book, and he was willing to beat it. He was the only buyer out of three interested dealers who i eventually wanted to work with. The other two were frankly a little shady in their dealings / offers. Sujan was straight up the whole way through, including being willing to drive to me to finalize the payment and pick up the car. I'dbwork with him again in a heartbeat! read more

I set an alert awhile back for specs on a specific Toyota Tundra. One came up that fit the bill perfectly for me (white, low miles, tasteful modifications/rims). Turned out it was 80 miles north at a "little no name dealer lot" and at first that worried me, we all hear horror stories about the corner lots with flashy cars sitting there. After contacting an acquaintance that used to work there (odd coincidence), I got connected to Niko, one of their top guys. Did some research on the company, they have been around a long time, great reputation, and the average car on their lot is an $80K+ Porsche/AMG/Lambo (and some $200k+ Bentley). So, you can't really muck it up with a pickup truck if you're used to transacting high-end vehicles. Took me a month to step up and negotiate to terms, but we got it done. Niko and Phillips Auto were professional the whole way. I hitched a ride up, took a quick test drive, and had paperwork done within 20 minutes, no hassle, no BS, no surprises (I did all my homework and paid cash, little margin for error). Mike the head Manager wrapped up the final title and DMV and tax papers swiftly and with candid friendly conversation. I felt no pressure once I was onsite and in their grasp. We got the deal done and everyone was happy. I can confidently recommend Phillips and state they are not "a little no name car lot" they are in fact a high-end automotive dealership with a great staff and superior vehicle products. Do not hesitate to shop or buy here. Ask for Niko on the floor, good kid who will treat you right and with a smile, he knows his cars. Kudos to he, Tim, and Mike for a seamless transaction. Love the truck!!! read more

These people are crooks. I bought my car from there a year ago and since I took it out of the dealership it's been falling apart. They covered up all the problems and did not disclose all the issues with the vehicle. They even stuck a sale sign on the window to cover up a scratch and when I pulled the paper they said it was the glue and with a wash it would go away. The manager is the worse of all he is super disrespectful l. Withough your authorization he will run your credit. He asked for my info and without my acknowledgement he pulled my gm refit and info. I had the worse experiance with the dealership and a year later the car is falling apart piece by piece. AVOID THIS DEALERSHIP ! read more

The owner, Malcolm, and my salesman, Jerry Fontaine, are stand up guys. I recommend them highly.

Thank you Richard Salmonson for being so courteous and professional. You made selling our Lexus IS 250 so easy but most importantly a great offer. My wife and I would also like to thank Malcolm Phillips the owner for taking time off his busy schedule to meet my wife and I in person. We will remember this experience for a long time and recommend anyone wanting to sell or buy a vehicle go to Phillips Auto. Martin and Lynn read more

We bought a car today from Phillips Auto. It was actually the second one. Our experience was fantastic. Buying a car from a car dealership can be an annoying and stressful nightmare. We worked with one of the newer salesman Nick as well as the longtime manager Theresa. Both Nick and Theresa have the perfect personalities for a successful car buying experience. They weren't pushy or loud and aggressive. We had gone a week ago to look at the car and when we said we would think it over and come back they accepting that answer. That was a very important moment. There was a minor change we wanted to Make to the vehicle and Theresa had the knowledge and know-how to make it happen. Her industry experience was so helpful and really sealed the deal. After going to some of the larger dealerships Phillips was a breath of fresh air. I highly recommend Phillips Auto. read more

This place is awesome. I found my dream car here. Jerry was super nice and helpful. He answered all of my questions and made the process easy. He was also very kind to my autistic son and that meant so much to me. I would definitely recommend Philips auto and Jerry, I couldn't be happier with my car and with the whole experience. read more

Phillips Auto is a place you can definitely count on whether you're searching for a vehicle, selling your own, or both they will definitely take care of you from A-Z. Mike was wonderful and easy to talk to, made you feel very welcome, professional, and exceptional quality of service as I received. Thank you Phillips Auto! read more

Amazing sevice! Chris help us and he is amazing and very helpful. He showed us all the features of the car and showed us many features of the car we bought! Overall, I recommend you get help from Chris if you go there to buy a car! read more

Phillips Auto - Car Dealers Near Me - Newport Beach, California

Phillips Auto and Chris and Michael blew me away with their easy going and relaxed style putting me in my dream car. I must have been a real challenge, because I came in with 50 years of car dealer pain. But Chris was no pressure and no bs. I kept waiting for "the other shoe to drop", but it never did. I literally spent less than 2 hours all told from driving into the lot, to walking out the proud owner of a Mercedes SL550. Chris was extremely knowledgeable about the car and I got the immediate impression that he's a car guy helping other car guys find their next toy. He was patient with my questions and when we were ready to do the deal, he promised a quick transaction and low interest rate and he delivered! Next came finance with Michael. The easiest guy to work with on that side of the desk that I've ever dealt with. While most "finance" guys seem to always be trying to up sell....Michael was very transparent and easy going. He was also a great resource for transporting the vehicle home to Texas and sorting out sales tax issues. Chris and Michael are hard acts to follow, but if everyone at Phillips is like them I can not wait to buy my next car there read more

Phillips Auto - Car Dealers Near Me - Newport Beach, California

People here are straight up and offer good products. I was ready to purchase but it just did not work out on my part. I would definitely keep an eye on them next time I'm in a market for a vehicle. Thanks to all the staff specially to Mike. read more

It was time for my wife to finally exit the stage of minivans and SUV's and enjoy a sports car. I had my eye on a 2014 911 s cabriolet at Phillips and finally convinced her to take a look at it. Rich Salmonson, the sales person, took the time to go over every detail and made us a fair deal. He also has been patient in answering all my follow questions and making sure we are happy. Everyone we have dealt with has been straight forward and this has been a very pleasant experience. Oh yes and she loves the car read more

Today I saw a car advertised a nice Porsche advertised from Philips Auto in Newport Beach for $27,980. I responded to their automated chat where they collected my contact information and asked if I would like to come and see the car. When I got there, the price of the car had changed to $33,980. I confirmed with the salesman that the car was as advertised at $27,980 and he said , no it was a computer error. I gave him the look and said, you know that's called bait and switch? He said there I'd nothing he could do about it. I handed him back the key and walked away. I was approached by what I suspect was the sales manager and he asked if I liked the car? I said yes, everything except for the fact that the advertised price was not what they were selling it for and that is called bait and switch. He said ya, they bait and switch works pretty good huh? WOW in this day of age? That not only bad businesses but bad Karma! read more

I emailed inquiring about whether a car was available and I received a prompt response. I had a last minute window to test drive the car and Mike Aziz was very accommodating. The process was very smooth and quick. Mike is a professional and very knowledgeable. It was a great car buying experience that I highly recommend if you find a car that you like there. read more

Best car buying experience hands down! I got a great deal and my monthly payments are less than what I expected! Thank you Mike and Laura! I am beyond happy! read more

This dealer had agreed to sell me a car. They sent me wiring instructions and then backed out when a later buyer needed financing as they make money on the loan. They lied about how it happened...and treated me poorly, especially, Mike, the manager. Chris and Connor were trying to get the sale but were overruled by management. They tried to do the right thing but management did not. I have a paper trail including the draft of the sales receipt with taxes, license fees, etc. I have the wiring instructions including their account at Wells Fargo. Clearly they are the definition and stereotype of a USED CAR SALESMAN. Don't trust them until the check clears. (I am sure they will respond with some lame excuse but Chris and Connor know exactly what happened...if they respond it's because Mike, their manager, will make them lie some more) read more

Was treated really professionally by Chris. He offer me a reasonable deal for my trade in and overall really great experience! Well recommend my friend to purchase their car there too! read more

Phillips Auto - The car is in great condition! - Car Dealers Near Me - Newport Beach, California