Had an amazing experience selling my car! Carrie was amazing and so helpful! She wanted what was best for both the business and the customer. Felt welcomed and appreciated by her through the whole process. I HIGHLY recommend this company to sell your car! ESPECIALLY through Carrie. read more

My experience selling my leased Honda Accord through Chris Falcioni at Phillips Auto was OUTSTANDING!!! My mileage was over by 20,000 and I was at the end of my 3 year lease. Chris took care of ALL my concerns. He is super knowledgeable and made the whole process worry-free and actually a lot of fun. All the paperwork was done when I got there. This was the most simple process ever! I got a fantastic deal and Chris saved me a ton of money! I suggest anyone considering selling a car or turning in a lease to call Chris first. I guarantee you will be glad you did! read more

I was looking to sell my car and I checked what the value was on KBB. After receiving the quote I got a call from Carre asking if I was interested in bringing the vehicle in for appraisal. She was courteous and helpful in the process. She gave me a number and we negotiated to what seemed fair to me. After arriving at the dealership, I met with her and we agreed to a fair value which happened to be over the KBB valuation. The process was short and simple. A big thank you to Carre! read more

We purchased a car this weekend from Phillips and could not have been happier with the sales staff. Outstanding customer service. I look forward to future transactions. A special shoutout to my product specialist Ryan Kane and our finance manager Mark Argo. read more

I had such an awesome experience working with both Mike's and Rich. I had an older Volkswagen that was still in pretty good condition, and they bought the vehicle from me which is helping me pay for my new Tesla. Definitely will be going back to them whenever I need to sell another car! read more

I had the pleasure of working Mike Alibrando and could not be more happy with my purchase. He was excellent about communicating with me any and all hoops we had to jump through to make the purchase happen. Even took the initiative to send me a new owners manual. Would absolutely recommend this dealership to anyone in the market for a quality car and 5 star customers service. Will be back without a question! read more

I used KBB to get some offers to sell a used car. Carre from Phillips Auto contacted me, as did about 8 other places/people. What stood out about her was her sincere desire to work with me to see if we could arrive at an offer they could make, and I could accept. Carre kept every promise- how long things would take, what would need to happen before we could arrive at a price, etc. Selling a car and you don't want any of the expected hassles? Call Carre. You will be happy you did. read more

I am still mad about an equipment theft that occurred at Phillips Auto of Newport Beach (purveyor of high-end sports cars at 1220 West PCH). They offered to sell my original owner 2005 Porsche GT3 back in Nov. 2017. They wanted me to install a new set of Michelin tires instead of the fresh Toyo tires. Ok, $2K there. Then there was another $2K of charges for such miscellaneous things as download of the engine computer. Eventfully they did not sell the car and I took it back. When I got home, I noticed that the high-end Escort remote mount radar detector head unit was missing. This cost me over $1800 to purchase and install (front and rear detectors and laser shifters) and is discretely mounted so it was not immediately apparent that it was missing. I immediately called them, and they profusely apologized and promised to come up with replacement or restitution. Nothing transpired and I called them several times more and each time they apologized and promised to fix this immediately. But to this day, nothing. Do not recommend anyone do business with this untrustworthy place. Lately I've been getting progressively aggravated with scammers. read more

I replaced a minivan that had served my family for 2 decades with a bright, shiny, like-new plug in hybrid. My test drive was with Chris Long of Phillips Auto and we drove along Pacific Coast Highway and talked like old friends. I heard him reverently describe the condition of the car as "perfect" but there was no pressure. At the end of the day, I brought that car home and I fall more in love with it every day. Thank you, Chris, for making the process relaxed and actually kinda fun! read more

I thought discrimination didn't exist but wow did I just encounter that with this dealership. I went to check out Lexus LC500 because I needed a new car since I sold my Mercedes that I bought a few years ago but when I got there I asked whom I believed was the manager or owner (gray Hair/Caucasian Person) in his 60s that I wanted to test drive the car and he looked at me from Top to bottom and didn't say anything not even greeted me or acknowledged the fact that I was the only one there just went to his room and took forever, didn't even say give me a minute, nothing at all. So I decided to leave the dealership,I felt disrespected I felt like he profiled me for being Hispanic. Next time don't judge a person by how they look cuz those kind of people might have money might be the ones worth investing your time be humble be fair with EVERYONE, have respect CUSTOMER SERVICE 101. I'm a YouTuber that makes a lot of money and I won't be spending that money here instead heading to a Lexus Dealership that will acknowledge me and treat me with respect. My parents always told me that Karma will come to those who mistreat people and I strongly believe that will happen. read more

I purchased my first Porsche 911 at Phillips Auto about 2 weeks ago. I have nothing but good things to say about this dealership. I looked at a number of Porsches before I came to Phillips and I almost always had bad experiences with unwanted pressure from very uninformed salespeople. I did not experience that at Phillips, so I'm glad that I was referred to them by a friend. Josh was the salesperson I worked with. He was quite knowledgeable about cars and was easy to work with. The team at Phillips encouraged an independent PPI and made it simple for me to schedule the inspection at a shop of my choice. Once that was done, the rest was really quite painless. They even helped me address some very minor concerns with the car that showed up on the PPI. I'm happy with the Porsche that I got. I feel like the price was fair. There were no surprises with my car and it's just about everything I expected it to be. When I'm ready for my next Porsche, I will definitely check with Phillips Auto! read more

My husband and I had an amazing experience buying our new car at Phillips Auto. Mike was very helpful and made us feeling comfortable. There were no pushing to sell. Car spoke for itself. This was what we were looking for: quality car with no pressure of buying it. I will give this place 10/10. I will definitely come back in 6-8 years. Thanks!!!!! read more

Got a beautiful panamera from them super stoked on it Richard was awesome! All there cars are beautiful and will be going though them again.

It has been a year since I purchased my car from Phillips Auto. This positive review is overdue. The wonderful person who helped me is Mike Aziz. I live in the Bay Area and they have the car that I wanted, down in So Cal. All communication / negotiation was done with text, call or email. Mike was very responsive and a great communicator. He was quite transparent and I don't feel pressured in buying from him. They are like a regular dealership with plenty of really nice cars to choose from and very professional. They took my trade in without any issues. This was my 1st time driving this far to buy a car. Mike and his team made me feel welcomed and made this big purchase a lot easier to handle. I greatly appreciate them. If I need another car in the future, I will definitely check their websites first. read more

I received payment for the car I sold by Tim, who stated that he was the business owner. He drove up to my place and apologized, handing cash with a receipt on New Year's day. He asked for a five star review so I'm doing just that. Everything would have gone smoothly if this was done in the first place. But I'm thankful that I don't have to worry if I get paid or not anymore. read more

I bought a 911 C4S in the last week of May of this year. On my drive home i stopped to put gas in my car and i noticed that the tank was refusing to take the gas and it was spilling the gas out. Upon contacting Phillips auto, it took them 2 weeks to take my car in and organize a check up on it. On my way down to Newport, a check engine light went on. When i got to the shop, I was promised by a sales rep that car will be sorted, and that it will be put through Smog Check as that was missing on it as well. Weeks went by and I haven't heard anything about my car until one day they call me and tell me that the car has issue with Evap Escape Valves and that the repair will be "several thousands of dollars" ( no exact amount was disclosed). They offered to either buy my car back or to cover a portion of repair. I agreed to pay a $1000 for the repair as I really liked the car and I also needed it to be fixed asap as it is my daily driver. Upon receiving a car back from repair, I was asked to pay $1000 without being issued either a transaction receipt or a detailed work order receipt for the job that has been done on the car. Also, I was told that they had no time to put my car through smog check and that once I do it they will reimburse me. As i was in the rush, i took the car but i was promised that those documents will be sent over. A week later as i took the car to get smog checked, another check engine light comes on which made car fail the smog check. It also showed that Catalyst wasn't ready, due to a recent reset. I decided to take the car to the shop near me this time to see what is the check engine light on for and they tell me that diagnostics says there's still an EVAP leak. In the world of angry and impatient customers, i tried to be the understanding one. I understand that issues happen and I am wiling to be patient so I call the dealership back and explain them what happened. They tell me to bring the car back and they promise to me that this time it will be fixed and that the car will be smog checked. More than a week goes by again and I get the car back. Smog check hasn't been done as the system has been reset and the car has to go through the cycles before it's able to get checked. Also, while it was in the service, my front right wheel cap got damaged and the Porsche crest was missing on it. I get promised new wheel cap, all service documents and reimbursement for smog check again and as I am trying to be extremely understandable i drive off, believing in what i was promised. Couple of days into driving the car i start hearing the noise coming from the front right wheel, which was the wheel that was being removed 3 times in order to service and repair the gas tank and Evap Escape Valves. This time when i called and asked for help, I was being ignored for about a week so i decided to take the car to the local shop instead of waisting my time and driving all the way down to Newport as the metal noise was becoming louder and louder. What the other shop found out was that when they were putting back the front differential, something was not done properly and I am now stuck with "several thousands of dollars" of damage on my car caused by Phillips Auto and their non qualified mechanics. And since my issue and my phone calls and attempts to contact them have been put off and ignored I have no choice left but to turn to Social Media for help. This dealership has millions in inventory yet they can't afford to properly fix a small issue such is evap leak that they are responsible for and they choose to ignore their customers instead of providing high level customer support that will suit the brand they're pretending to be. It's been 3 months since buying a car and I barely had a chance to drive it more than few weeks all because of an issue that should've been discovered on their safety inspection and smog check. Also, the recon manager George have told me that the dealership knew about the tank issue but they never brought that up to me when i was buying the car. Phillips Auto please fix my car!!! read more

Found a gem of a car this week at Phillips and was able to purchase it without the typical "used car sales" experience. Huge thanks to Rich who treated both me and my son with great respect and consideration. He was extremely knowledgeable about this diesel vehicle - so much so that you would have thought this was the only kind of car he sells. We really appreciated his expertise! We also received a totally fair trade in price for our car. Additionally, this deal was hassle and haggle free and my son was driving off in his new car in record time. THAT was amazing! Thank you to Rich and Malcolm - we will definitely be back!! read more

I bought recently bought a car from Phillips Auto and the overall experience was mixed. Phillips offers a fantastic selection of luxury vehicles from sports cars to SUVs and all the leather-upholstered and wood-trimmed sedans in-between. I was in the market for a particular sedan with low-mileage and found it on their website in the color that I want. I called ahead for a last-minute appointment and was off to meet the sales representative. When I arrived, the sales representative I spoke to was very courteous, friendly, and professional. The car presented just as well as described on their website. the inspection and test-drive was without issue. The negotiation was straightforward and the sales transaction was swift. Those are all the good parts which deserved a 3-4 star rating. Now onto the other areas that could be improved. 1. Do some homework about the car (2-stars): The sales representative did not know the vehicle (e.g., did not know how to adjust the side mirrors) nor did not appear to make any attempt to learn its features despite calling ahead and giving a 1.5 hour lead start before arriving. Good thing I knew a bit about the car I wanted. And the rep was upfront about not knowing anything about the car. Speaking of which... 2. Be upfront: The car only came with one key. And if you know luxury cars you also know that keys are a pain to replace because of special electronic programming and cutting. Replacement keys can easily cost a few hundred dollars. So I had asked prior to the sale if the car came with 2 keys and the rep said he would check. It wasn't until after the sale when he handed me a single key and confirmed that they had no other. He brushed the issue aside and suggested I buy a used key from eBay to have re-programmed at a much cheaper cost. Since the time of the purchase, I did investigate the used-key route and discovered it was hit-or-miss and just not worth the potential money saved. One gesture of goodwill that could have made this a non-issue is to pay for the cost of the second key despite not being upfront about it missing during the sale. 3. Online presence but does not work online: They have a decent website which suggests that they understand how the internet can influence their business. Their business cards also has the email address of the staff which suggests that they communicate over email. So I sent an email asking for information about a vehicle service agreement (i.e. potential sale opportunity) and have not heard back. This business still operates on brick-and-mortar principles which is painful for those that want to avoid phone-tag for basic information. As for those that gave low-ratings about the sale or of the quality of the vehicle, the burden is on the customer to inspect and determine the value. You take your chances with the upside of getting a great car at the price you want. The downside is missing severe mechanical/technical issues. If you want to avoid the risk, buy a certified pre-owned vehicle from a dealership instead. So would I buy from them again? Not sure... let's see if they ever get back to my email. read more

I can say that this place does choose its cars nicely. They have some of the best qualities I have seen around the country hence the 3 stars. However... I came in to check a car I liked that was just price dropped to $57k. Chris was assigned to assist me. He took me on a nice test drive and was friendly about it. Everything went well until we talked about price. The price was originally 60k and was just dropped the day before. When I engaged about the price, I told him if price can be negotiated and he said yes. To skip the minute details in respect of the company, the problem began when I stated that the car is $57k, can we drop a little bit? I was ready to push the yes button when Chris came back and said no, the car is at 60k... He went back to the office and came back to confirm that the price did not push thru, but that the car is indeed at 60k from 57k. He asked if I could meet at midpoint. I told him no. It's been almost a week since, and I confirmed twice now, the car is still at $57k and on a website, it says it was dropped from 60k to 57k. I am left with a bad aftertaste and kind of offended that such sales tactic was used on me. I was ready to pull the trigger if they were willing to negotiate just a little as I know the car's quality is superb. read more

I bought a BMW M5 from Phillips Auto after visiting their dealership on a few occasions. They are highly visible in a great location on Pacific Coast Highway so it is so tempting to drop in, as they stage several of their vehicles out front and you can see quite a bit of their inventory given the glass windows and wide real estate lot. Their staff was definitely knowledgeable and professional. The sales process was quite efficient and I didn't experience any games or non-sense. I think they have a very nice selection of vehicles, often with a performance focus, but also broad enough for most luxury buyers. Car dealerships, particularly pre-owned, come and go, so I think it says something that they have been around for a while, and that PCH rent has got to be steep. I felt I got a solid deal on a nicely kept car. Very pleased overall. read more

A trustful place to buy or sale cars!! I sold my car to Phillips, it was efficient and nice. Charlie is the best there!

I waited with my review for about two month now after I purchased my S-class from Phillips auto and now here I am telling you about my experience and hopefully it'll be beneficial for you as well. I did window shopping for about a month and a half, called many places, visited many places and even if the desired vehicle was something I would be interested in I passed it and just cause of the customer service which didn't meat any basic requirements. It is important to mention that I am living in San Francisco and of course purchasing a vehicle from somewhere nearby dealership would be the best but unfortunately/luckily didn't happen. I found Phillips from online, did tons of background search for these guys and didn't find anything that would raise attention for me. I called them and asked about the car, and I was seriously impressed with their service quality and professionalism. They were not even a bit pushy or demanding. Mike was the person who dealt with me and all the paperwork got done within hours (without me even seeing the car). I flew there and from courtesy they sent a driver to pick me up and brought me to the dealership. The car was absolutely beautiful; no hidden damages (like most dealership do - shame on these guys), no extra mileage no nothing, the car was like brand new. Two months in and after 3000 miles the car does not have even a single problem that I should complain about. All in all, I would not strongly, but I insist you to look at their inventory and find your next reliable and host vehicle. Purchasing a new car is not only about having a car the way you expect it to be, but also customer service and the experience of buying a car to be as professional as it is at Phillips Auto. Thank you guys, and I know where I am going to buy my next car from. read more

Didn't make a purchase fast enough on a car. Niko helped me through the process with a great attitude start to finish. And I'll make sure to make up my mind faster next time. Thanks read more

Contrary to the reviews that are openly visible for this dealership, I was pleasantly surprised by my experience. I couldn't make it during normal operating hours, due to time constraints with my own work hours, so Mike (one of the sales guys here) was very accommodating and kept the place open for me to stop by to check out, and to test drive the vehicle I was interested in purchasing. Unfortunately, I didn't get to walk away with the car I went there for, but Mike was very straight up with me. My biggest pet peeve is when Sales "Hyena's" at larger dealerships try to hound you for every penny they can possibly squeeze out of you along with giving you an endless list of excuses of why they can or can't do something, but Mike was very real and very straight forward. I had a price in mind, and he was honest about not being able to meet me at my price and it was that. Mike was a stand-up guy and very personable in my opinion, and I absolutely did not feel pressured at any time during our conversation. I didn't feel like I was getting the run around of excuses from him, and I didn't feel like he was hiding anything about the car, price, etc. SO, if you're in the market for a high-end vehicle, I think these guys are worth considering, as they have a wide variety of cars on their lot. But, like any sensible person should do, definitely do your own research about the vehicle you're interested PRIOR to dropping by Phillip's Auto, or to ANY dealership for that matter, so you know exactly what to look for, and what to ask for. read more

Sujan was professional, friendly, communicative, and very responsive. I had a good experience and would have no problem doing business with Phillips Auto again. read more

I purchased a car from Phillip's Auto and had a great experience. From the start with the internet conversations with Rich, then meeting Chris in Sales, then finalizing the deal and extra work from Michael. I would recommend this dealership to anyone looking for a nice sports car with a great staff to work with. read more

I had a Great Experience!! I thoroughly enjoyed my time spent there! All of the vehicles were beautiful! I will be getting my next Porche from you!! Thank you Tim!! read more

I was looking at trading in my Porsche 911 for a BMW 650i. I met with Chris and tried to work a deal. We were a little apart on the pricing. There was no hard feelings and I left with Chris apologizing for not be able to make the deal work We talked later that day on the phone and ended up working a deal. I returned and Chris had the car ready to go. I then had to meet with Theresa ( I believe she's the GM) to do the paperwork. I wish everyone was as pleasant and efficient as Theresa. Overall, what a great experience and car! read more

Wonderful experience with Rich from Phillips Auto- extremely knowledgeable, helpful and courteous. Thank you!!

Decided I wanted to buy a New Car for myself on New Years a few days ago . I found a killer deal on a 2016 C63 AMG S here. I was dealing with there Sales stud Niko Markovich who was no only extremely helpful and cool to work with, but he also went above and beyond for me when I came to shipping documents and arranging travel to see the car (as I live in New York). Looking for a basically brand new luxury/ exotic car? I wouldn't go anywhere else. Beautiful location, fair prices, good cars, great people! ( usually I hate car salesmen btw ) read more

My first time coming here, had a great experience with Theresa from start to finish. She answered all my questions before arriving and everything was exactly as she said. The car had a small scratch and she wouldn't let me take the car for a week until it was perfect. Took it home today and couldn't be happier. Thanks again Phillips. read more

Horibble service from the get go. I wish i coild have gotten the salesman name. Waited outside for someone to help me. I had to reach out to him to come and help me. Told me to wait on the couch and just seemed careless. Came in the next day wanting to inquire about a car. Same kind of response and demeanor. I ended up buying the same car from a different dealership. Dont waste your time here. Its a joke. read more

Very professional staff and extremely easy to work with. If you're looking to sell your car and want a fair and honest group of people to work with- I would highly recommend. read more

After 3 years of idle yelping, I'm coming out of the wood works to write a review! I had a fantastic experience selling my car to Chris Falconi at Phillips Auto. With the current pandemic situation, crazy work schedule, and a newborn baby, I appreciated the extra effort from Chris to make the transfer as smooth as possible. With everything going on, I had 6k+ miles on a lease with 2 months left and unlikely to add any more miles at all. Chris came to my house paperwork in hand, and did a quick inspection. The car battery had died from not driving it enough, and the fuel tank was almost empty. I jumped the battery, then he drove the car to a local gas station on my behalf to fill up, and we finished the paperwork in no time. I got rid of my lease for a fair price, avoided a trip to the dealership, and recovered some money all at the same time! YMMV based on FMV and car condition, but I've had a very positive experience. read more

Just sold my car to Phillips auto. I tried working with the "big"new car dealership that leased me the car- "big" mistake, they offered me nothing for the equity in the car, and refused to give me credit toward the purchase of a new One, and other "big" used car dealers were not able to help me work with the lender. At Phillips, Michael Alibrando was able to accomplish things that other dealers were unable or unwilling to do- smoothly handle all the paperwork and give me a fair price for the car. They might not be the biggest dealership in town, but for my money, they're the best. read more

Terrible customer service I tried to call about a McLaren and they were so rude to me it made me never wanna deal with them ever again

Bought my cherished 911 here and it was a good transaction. They also sold it for me years later.

Bought an awesome 911 Turbo and very happy with the car, but 2 issues so far; 1 they resolved and the other not yet. The un-resolved issue is that I bought the car with 42k miles, and a service light just came on at 44k miles. The Porsche service center where I live, discovered the standard 40k mile service was never done. Since it's a $100k car, I figured Phillips Auto had confirmed all scheduled maintenance was done before selling it. I asked Phillips to split the $2200, 40k service with me; since I should have had a pre-buy done, but had false confidence in them. This is supported by me buying $500k worth of cars from them over the years, with no issue whatsoever before. I feel my request is fair, but they're not responding to me. I'll post another review soon based on how they handle this issue; I certainly hope I'm able to post a five-star review soon!?! 7/14/18 Received a check from Phillips Auto for half of the service that was done. read more

These guys are honest, helpful and really enjoyable to interact with. I'm glad that this caliber of business still exists in Orange County. I would come hear again in a heartbeat. read more

Simplified the process and supported my concerns no matter how trivial or petty. Truly a first class team. read more