came to try a new place for my hubby's Pho craving, but totally a disappointment. And the server was not so welcoming us. When i looked at the menu, it wasn't a traditional Vietnamese restaurant for Pho, it's kinda mixing of Thai-Viet-Korea. I ordered spicy beef noodle soup(bun bo hue) and this is weirdest taste of Bun Bo Hue which I never ever had for my entire life. Never come back. read more

I swear today would be the last time I step into this restaurant. Very bad service. We were ill-treated. Serve food and utensil with angry faces. After we asked for more utensils because they only prepared 2 forks for us 4 people, they served forks with an angry tone "OK?" It seemed that we owed them the forks! Come on! When our kids dropped some foods on the ground, the waitress just looked up and down on us with a very distained eye. What a big insult! In the end, the bill came with an 18% tips included without any consultation. The reason was because our kids dropped food on the ground. This kind of service made me feel sick. I of course would be willing to pay higher tips because of the mess kids made, but I would be very unhappy to be forced to pay higher tips. Such a terrible service! read more

This restaurant used to care. Got their Banh Mi today. It's a Banh Mi in name only. The bread, which is supposed to be a mix of crunchy exterior and softer interior, was rubberly and touch. I couldn't bite through it and had to tear at it instead with my teeth. There was almost no veggies in the filling. No flavor to what was there. The pork was in giant chunks that was more heaped on top of the roll rather than filling it. It was far from visually appealing, and looked as it it had been microwaved to cook it. It too had next to know flavor. This was possibly the most disappointing Banh Mi I have ever experienced. Practically inedible. read more

First off, the restaurant name is very misleading. Yes, it is a pho restaurant, but the real star of the show is the chicken. Their Korean chicken is very, very good. It's crispy, the seasoning is great, and the sauce is good too. The fries are also very good, crispy, fluffy, and light on the inside. The pho is eh. Don't get it. Don't get the bibimbap either, it's a weird fusion that I don't recommend to anyone. The restaurant itself is pretty dirty (the tables were greasy and gross) so I'd just do take out next time. Honestly, not sure if I'd come back, if they're not taking care of the eating space, who knows what they're doing in the kitchen. read more

I usually get the Pho Ga which is good most of time. The reason why I'm giving this place 2 stars is because the service is terrible! At every visit I've had there have been at least 3-5 different waiters come to the table, the orders get confused or the check goes to the wrong table and so on. One time the service was really bad and I didn't leave a tip and the waitress followed me out of the restaurant and screamed "NO TIP?!". I simply replied to her "if the service wasn't so terrible you would have received a tip" and walked away. I have been back to this place more than a dozen times because the Pho is good but I might have to look elsewhere since the service hasn't improved. read more

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This is by far our most consistently visited restaurant on Moody Street. The pho is phenomenal and such a good value. It's an expansive menu but everything is really well done. The inBoston fried chicken is incredibly tasty. We usually do takeout and the food is always hot and presented nicely. If you're in Waltham and want a bowl of Pho or some south Asian cuisine then Pho 1 will not disappoint! read more

Just tried the dumplings, small double friend wings, Wild boar pork and seafood Tom Yum noodle.....Wow!! Everything we ate just got better! The service was spot on, served fast and hot, always with a smile! Will be back soon! read more

Pho 1 Waltham - Seafood Tom Yum noodle soup, Pho! - Vietnamese Near Me - Waltham, Massachusetts

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If there was a negative star I would leave it for this place. The food was so disgusting that I could not even digest the food. I spent over $40 on some soggy sweet potato fries some not hot pepper shrimps and some chicken that was fried and 100 day grease. Please stay away from this place save your money or go to Asia Wok down the street. read more

The food is good, however the staff blatantly ignore Black/African customers. At first I thought it was just because they were busy, but it happens even when the restaurant is practically empty. It has happened on several different occasions with multiple people I know. The staff are rude and dismissive for no reason. It ruins what is supposed to be an enjoyable experience. read more

The food is ok but the service is really bad. It's a long wait for dine-in may be because They don't have enough people working. :(

I've been to this restaurant quite a few times. It's a very convenient place to dine. I like the Pho and Gi cun, the summer roll. As many reviewers observe, the consistently slow and inattentive service leaves you with the feeling of being under appreciated. The soup is flavorful and tastes good. The garnish of culantro leaves and bean sprouts I was served though, are frequently wilted, drooping and somewhat dry. They do not serve the condiments commonly served by other Vietnamese restaurants with the pho. I have always had to ask for the fish sauce and have always been told that they don't have any. There was one particular visit when my friend asked the assistant server for the fish sauce (after I was told by the main server that they don't have any) and she got it for her. This gives me the feeling that they do not encourage any special requests by denying all of them consistently. On my last visit a month ago in August, my party of 3 people was charged an automatic 20% gratuity which we only noticed after payment. Pros: -good variety on the menu -good taste -convenient Cons: -slow, inattentive service -questionable gratuity practices read more

So, to be fair, this place is actually really hit or miss. Some stuff that I expect to be good is actually terrible, and I am not a picky eater in the slightest. I order the same thing sometimes and it looks and tastes totally different, so there's a consistency issue as well. But when they do hit, they hit hard, and the food is crazy good. Delivery is also super fast, and the prices and proportions are great. I got takeout only once, and the lady on the phone was incredibly rude...so I'd never do that again. The delivery people were wicked kind though. They come through and are often open later than other places and respect that though. read more

I went to Pho 1 for at least 20 times but recently I found their customer services were pretty bad. Last time when we were ordering things, the waitress spent 5 minutes on talking about how busy she was and how we wasted her time. Seriously? We could order everything that we need within 2 minutes and you were there wasting our time. And we even paid tips for our time that you wasted. I will recommend friends not go to this place in the future. read more

Never again coming here. My pho taste like crap. My wife bun bo hue had no meat at all. She couldn't even eat it. She threw it away. Waste of money. That why this place has no customers read more

Food is good, but they try to get double-tips. On the bill, you'll get 18% automatically added as "Gratuity" in small letters, and then you'll be asked for another "Tip" in big letters. These guys are pretty busy, the food is good, they don't need to be unethical and dupe customers. Leaves a bad taste. Google for double tipping and you'll see some companies being sued for this - it's not legal. Our waitress was a bit rude, so with forced gratuity, the choice of how much we should tip was taken away from us. So the question I ask myself is, should I support a business that has clearly planned this, and think their customers are too dumb to notice? Would you? I've been a regular for quite a while, but checking the bill every time shouldn't be part of the dining out experience. read more

Awesome place for Asian fusion. The Kra Pao is addictive and the staff is always really nice. Best Thai on Moody.

Amazing pho! Delivery order was correct, speedy, and well packaged. Wings were still warm and crispy.

Everything was great until we spotted multiple tiny bugs in our soup. Nope, not going back!

We (party of 3) were excited to try this place. When the food came it looked impressive but, once we dug in, we were disappointed. Person 1: The chicken soup (Pho Ga) had chicken skin floating on top (EW!) and a bone, not criminal of course, but certainly a little unappetizing. The broth didn't have much flavor and the noodles were over cooked so she didn't really like it and only ate half of it. ) : Person 2 (ME): The other dish Tilapia Pla Kra Pow and Ginger had a very salty sauce (the white rice helped) but tasty. The fish was cut so thin you could hardly tell it was there amongst the fried breading. There were lots of "small pieces" of fish; I would have liked it better if there were fewer pieces of fish, but thicker cut filets where you could tell it was actually fish. Person 3: The Mi Xao Don with the huge crispy noodle nest filled with crispy vegetables looked impressive, but the veggies were a little bland. The person that had this didn't like it at all - I did have a taste just OK. The soups, dumpling, and eggroll appetizers were good and we enjoyed the dipping sauces. We asked the waitress if they put MSG in their food she said "Oh yes, everything has a little in it" so if that would be an issue for you be sure to ask about it. We probably will not go back any time soon. The seating was comfortable, they were not busy when we went in for our late lunch. read more

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I love eating here. A quick meal or a meal to hang out with a friend. My favorite food is usually hot and spicy and Pho fits the bill for me. Close to having lunch in Bangkok..... so, the trip is not that far for me, since I live in Waltham. I usually eat here once per week or take something to go. I recommend this spot for anyone who enjoys Asian Style Food. read more

I agree with all the other one star reviews talking about bad and rude service. My family and I have been going to this restaurant since it was "Tom Can Cook", and continued going through the switch. After last night's dinner, we will probably never go back. Not only is the service bad, but the food has gone down hill as well, and we've noticed this over the last few times we've been. Korean wings have been burnt, the summer rolls come with one tiny piece of shrimp and is mainly just chopped lettuce, the basil for pho is rotten with a lot of holes, and they barely give any. Now about the service...there was no one there to greet us and we waited a bit to get seated, our waiter was the guy with glasses and an earring and he was so unfriendly, never smiled once, plus just seemed annoyed at life. Main dishes were served before all the appetizers were served and like other times, there were people in my family who had to wait a lot longer for their plate, while the other family members had to choose between waiting for us to get our plates and letting their food get cold or eating in front of us. Certain plates were taken off the table by our waiter without him asking if we had finished, which we had not. Requests for things went forgotten. Water was never refilled. We used to choose this place over Pho & Spice down the street, only because it has more seating. But from now on we will always choose Pho & Spice. read more

Very poor service. Disappointed with the dishes too. We were looking forward to good Vietnamese cuisine. It was a mixture of Thai, Chinese and a few Vietnamese. None very authentic! We were seated in a small table that was so tiny that we were crammed trying to fit the 2 dishes and an appetizer we ordered. The dishes were served with no plates and the rice paper dish was bought at the very end. We ended up with placing the rice wrap on plates that were already messy with other food. Waiters and waitresses are not trained to check in after the food is served and will not make eye contact to help out as we tried to ask for plates and napkins. Will not come to this place again. read more

Went here today, fast service, friendly staff, great food, affordable. Would 100% come again

Yum!! Generous portions of flavorful Vietnamese and Thai food. We ordered the Tom Yum Noodle soup which was spicy and delicious. My daughter ordered the Pho Ga (Chicken Noodle Soup) which was less spicy but perfect for her. Big bowls. Nice and hot. Chicken Satay comes with 2 sauces and the cucumber salad was large and also spicy. Can't wait to come back on a cold winter night. read more

This place could be hit-or-miss. I've gotten Buldak (which is a Korean dish, so I was surprised that a Vietnamese restaurant served them) and Choo Chee curry and they were absolutely on-point, but I have also ordered other dishes like Pad Thai and Rad Na and they were waaaay below average. read more

It has been almost 2 hours for my order. I called them 15 min ago asking for confirmation that it was still coming and the guy on the phone sounded confused and said he would call the driver. He never said he would call me back to let me know that the driver was still coming. I tried calling them back to cancel the order, but I'm getting a recording saying that the mailbox is full. What the heck!?!?! read more

My friend was having a wine tasting party and I was jonesing for some Korean wings. I read about this place on Yelp and decided to give it a try. My god, the wings are great! I got the no-sauce crispy ones in the drumstick size, and I got an order with sauce in the smaller wing size. Both were good, but the sauced, smaller ones were amazing. My Korean friends even said they were really good. I can't vouch for the pho but I'll definitely give it a try sometime in the future. read more

Great place to get Dac Biet. Love getting the Vietnamese Iced Coffee as well. They seemed to have recently renovated the place so there's more seating and nice wood flooring inside now. I have came here multiple times for the Pho. read more

The chicken wings are out of this world and the Tom yum noodle soup is fantastic. One of my favorite pho places!

Good pho but disgusting smoothies. Service was good today and automatic gratuity added for a family of six with two of them being three and four years old. They didn't do that before and we normally tip pretty well but being told what we need to tip, I don't think so.. By law they can add automatic tip to a party of eight or more and we had two adults, two kids and two toddlers that were well behaved and only four dishes total. And there were lipstick stains on my glass of water that I didn't even touch. I don't think we'll be going there again. We were regulars at one point. Oh well. read more

We enjoyed the food, but a couple of notes on the service. There were only a few people in the place at about 2:30pm on a Saturday. We felt rushed with the ordering and the presentation of the check. Also, clearly stated on the door it indicates that lunch ends and dinner begins at 3pm. We had ordered and were finished eating at about 2:50pm. We were charged dinner prices and when we ordered, we were not asked if we would like lunch or dinner portions. I also know that sometimes there is no difference in the portion size, just in the price. But my husband didn't feel like getting into it, so we left. But beware if you are in there for lunch; you might need to indicate which one you want--lunch or dinner. But as for the food, my husband got salmon and I got a tofu dish with mango and lychee. We both really liked the food and can definitely recommend the place based on the quality of their food. read more

I waited for my fried chicken wings for half an hour!!!!! It was 4.00pm when the restaurant was not busy at all. The waitor did not keep an eye on the order until I ASKED WHETHER IT IS RRADY OR NOT. Then they told me the cook made the wrong one. They would redo it. I waited and waited. My friend ordered in BONCHON. It only took less than 10 mins. WHAT A BAD EXPERIENCE. read more

Great food and fast service. We had the Roasted Suck Curry and summer rolls (Shrimp & pork). The dipping sauce and the summer rolls where very good. The Curry Duck was delicious, only small complaint was the skin was still on the the duck so it seemed a little fatty. I find a little fat is good, I just thought it was a touch to much. Overall that did not take away from our delicious meal. read more

Love double fried chicken soooo much! Thai style fried rice and noodle soup are both tasty.

Let me start by saying WTF. I am extremely surprised they are still in business because of their extremely SLOOOOOOWWWW service for eat in and takeout. I was warned but thought what the heck it is a weekday and how bad can it be.. Placed an order around 6:45PM on a Tuesday and was told 40 mins for pick up. So i am find with that. Had wife swing by from work to pickup. 7:45PM was told almost ready...8:15PM oh... the food was accidentally grabbed by the delivery guy.(Guess someone is getting wrong order). They came back and said... oh sorry.. we will give you 25% off and offer to deliver for free and will take 45mins later. Give me a f..king break... read more

They suck! Service is always extremely slow and something wrong with each order. Food quality is mediocre at best. Very questionable cleanliness, kitchen constantly yelling each other. Unfriendly! Avoid it - go to Tree Top instead. read more

This place was decent the first time I tried it out. I was in the mood for pineapple cashew chicken so I ordered takeout at around 1:00. I showed up to pick up my order45 minutes later at the stated pickup time and ended up waiting there for 25 minutes. I wouldn't have minded as much if they had apologized or even acknowledged the fact that the wait for my lunch was so extensive. The worst part was the meal tasted like fish and it isn't supposed to. It must have been cooked in the same pan or on the same grill as fish and was not cleaned in between. read more

Food was DELICIOUS. It was an absolutely freezing cold day and boy did the fresh hot scallion pancakes taste good. The fresh spring rolls with tofu were excellent, a bit different made with fresh cool lettuce and peanut dipping sauce had a perfect kick. My friend ordered the drunken noodle, meatless and it was great. Full of veggies and a soy sauce base flavoring, but nice and light tasting rather than overdone. I ordered Spicy Tofu and a side of sticky rice, WOW spicy chili flavor! Hot hot but again fresh and tasty. Very very delicious all around Now...the service. They tried, I give them that. The fine gent waiting on us went above and beyond to check and recommend various options that could be made without fish sauce. Forgot my soda and delivered the apps/entrees with a bit of awkward timing, leaving my friend's dish way behind. But we were sharing so no biggie. Honestly the food was SO good they get a pass. We'll be back soon or at the very least will be ordering this delicious food to go. read more

Food was great but horrible service. Waited over 10 min to get drinks, waiter never came back to check up on us, had to flag down other waiters to get refill on drinks, tried to pay and had to wait another 20 min to even get the bill. Don't come here if you're on a lunch break. Takes forEVER!! No thank you from waiter, no "how is everything".... nothing. read more

Definitely one of my favorite restaurants. The double fried chicken is the perfect appetizer. The Pho ga , and Indonesian fried rice is an absolute banger !!!! Love it every-time I go there! read more