I am extremely disappointed with both Ford, and this particular dealership. I purchased a 2013 Fiesta in February of 2013. The service was great at the time, while selling me the car. Since then, my car has had 8 independant issues. While it is covered by warranty, it has been a large pain to continuously bring the car back in for repairs that it shouldn't need in the first year. This repairs have included anything from an on freeway shut down to a door panel falling off. Since then, I spoke with the manager of customer service, as well as the salesman who sold me the car. Both promised to work a deal of sorts, and would send over paperwork of how I could be compensated for the pain of the car. No paperwork was ever sent, and since then phone calls won't be returned. I'm very disappointed with no only my vehicle, but the customer service as well. Very disappointing Ford! read more

Unless you love high pressure sales, avoid this place. I just stopped in to look at a transit connect they said they had in stock and was hounded like a bleeding baby seal in a shark tank. The sales person walked me around the whole lot, doing the "where is that car... But look at this one instead" and I left never seeing the car I stopped in to see. Horrible experience, will never go back! read more

Worst car buying experience, ever. I drove two hours after being told I was approved for a vehicle, went through the entire process to purchase the car just to find out in the end that I was almost sold a totally different car then the car I thought I was purchasing and even test drove!!! Josh told me he pulled the car fax and had me uber excited. I was extremely frustrated and upset when he told me we were signing for the wrong vehicle. All I got from him was an "I'm sorry, I was looking at the wrong stock number. Honest mistake. Still interested....?" What kind of business is this....oh and Fred has terrible customer service/ people skills. He assumed the vehicle I wanted was "too expensive for me" not knowing anything about my financial situation or what money I may have saved away. Don't waist your time here no matter how desperate you may be. read more

I had a pretty great experience at Bill Pierre ford. I came in knowing exactly what I wanted, and I didn't get hassled around. I was contacted by Sam Peralta from an online inquiry I made, and the next day came into test drive. Sam obviously knew what was going on with this car. He had a good understanding of the advantages and disadvantages, and was clear and honest with me- a trait lacking in many car salesman. While we were on the test drive we cruised past the freight vehicle section and I asked if we could stop inside to see about buying this car through my business. Sam stopped with no problems, and unbeknownst to me handed the sale off to a freight rep, giving up any cut from the sale that was coming his way. That is a stand up thing to do for your customer, and I don't think there are many other salesman that would have done it. Going to the freight office ended up being the right choice. I got a great small business rebate and had the advantages of making the vehicle a business write off. Now that I've had the car a month or so I've been in touch with Sam a few times as well as Bill in freight vehicles. They have both been super helpful, and I feel very well taken care of. All in all I would buy another Ford from them at Bill Pierre because of the salesman like Sam and Bill. read more

Update- they're doing unauthorized credit tests to try to switch me into a more expensive car. So far they've run my credit 12 times without my consent. Buying a car from here is the worst consumer experience I've ever had. I have reported them to the better business bureau and the federal trade commission and am still waiting for the dealership to do a basic tire and key replacement. Absolutely insane. Second update- Luk's response does not address the unauthorized credit checks they ran after trying to coax me into a more expensive car after I already bought a car. This is illegal and was reported to the FTC. Their customer service manager didn't respond to any of my emails after two weeks. The salesman went AWOL. I called their "other" customer service manager back when she called me at work and never heard from her after that. The lack of accountability after the absolutely terrible fidelity of the dealership is pathetic, including the Yelp response you just gave. #GetJesse read more

The worst dealer ever. They are so aggressive that even force you to buy and leave no space for second thought.

Worst dealer ever! I went there and traded in my camaro 2ss 3 weeks ago. They let me sit down and just keep pushing me about the price! They also lied to me about the car I wanna trade. They told me the car worth 23,000 online and now they lower it to 16,000, and they just keep lying about the price and telling u that u r making money. They r not honest to their customer, they only thing they care about is HOW TO GET YOUR MONEY! Don't go there unless u wanna get a terrible service and experience! read more

I loved my experience with Bill Pierre. Katie was awesome and financing did a wonderful job. They're all so helpful I recommend Bill Pierre to anyone. read more

We bought a (new) car from this dealership, signed the papers and title, wired them the money for it, and 5 days later get a call that the car was sold to someone else. We were originally promised the car in 3-4 days when we signed the papers. Instead of trying to make it right, this dealership does not call us to follow up when they promise they will, so we had to consistently seek the managers out ourselves. They were not interested in talking with us anymore and we had given them all our money- for a nonexistent car. I understand mistakes happen, but this dealership behaved incompetently and unprofessionally afterwards and have no intention of making it right. They couldn't even be bothered to call us back. We had to seek them out. Makes me suspicious of what really happened. Untrustworthy. read more

Originally i was thrilled with the dealership. I found the car i wanted drove to Seattle FROM PORTLAND did a test drive, signed papers and drove it back to Oregon. A month later i still don't have plates. I reached out to the dealer who helped me asking when i should receive the plates he said he'd get back to me... never did. I called 4 different times and finally i got a call back from the title clerk asking if i received the email she sent to the wrong address, she resent it to the correct address. I get the email- it tells me i get to go to dmv and i get to figure out how much it will cost to register the car in oregon and i get to pay for registration because they didn't charge me for registration? I've bought cars from Washington before and they were able to figure it out, not sure why Pierre Ford can't. read more

Very friendly and personable staff. Helped me pick out my first car. Shout out to Richard in sales for his great service and help!

Overall it was a good experience buying my used car there but there are some reasons for the three stars. First, I had seen a 2014 Dodge Journey at a price just out of my range but thought I would see if I could get the price down. They would not budge at all so I left feeling pretty pissed off. A few days later I noticed the price was dropped by $2,000 and now in my price range. I called and said I wanted the copper color 2014 Journey. The person that answered the phone was a saleswoman named Katie and she said she will pull up the info they still had and get the approval process going. We came in that evening with our application done and approved. We thought this whole time we were getting the 2014 we had wanted but it was for a 2012 Journey. Some how the paperwork got screwed up, but by the hard work of Katie, we got the car we wanted. Katie was really helpful and really nice to work with and we felt it was like buying a car from a friend. If you are looking to buy a car there, find Katie and work with her. Katie gives the salesman a run for their money! read more

Please do not go here. High pressure sales. Do NOT give them your trade-in car key or ANY information on your car. You want to be able to leave at any point and time. They took my trade-in car key and registration information and would not return it. We were being held captive. And, they had some kid in a tie sitting with us making small talk, babysitting us so we couldn't try to bolt. We said NO about a dozen times. I also said up front that we are NOT going to buy today. Their "technique" is to pressure you to sign the deal right then. If you say No, they pressure you more and then go get the next Senior Sales guy to put more heat on you. We were there for over 3 hours and it was the worst, most dingy place. My husband said it is like a scene out of Glen Garry Glen Ross. I am writing Ford Corporate office about this place of business. I think I might contact the BBB as well. This experience was disgusting! read more

I have taken my 2013 Focus here for service twice now. Greg Karras offers the best customer service, from the moment I walk into his office until I drive away in my car. So far, the service dept. has done a decent job on my car, giving me an overview of what's going on with it from time to time. read more

Matthew Winthal is a First Class Sales Person. I had a 2003 Jaguar S-typeR. I have been a huge Jaguar fan my entire life and was not looking forward to selling my Jaguar, and i needed to save some money. I was looking to get into something more affordable. I looked at the Mustang V-6. It was a great car. I got along great with him and he really sold me to the Mustang. If you go to Bill Pierre Ford ask for Matthew in sales :-) read more

Though I didn't end up buying a car here, I thought my experience warranted at least a review. If you want a down to earth, very kind and informed, no pressure car buying experience, ask for Jessica. She's great. I had another great experience with a manager named Mason. read more

Can't complain at all, service personal pleasant, work was done in promised time, even cleaned up the car afterwards.

One star should really be zero after I've had to replace my transmission in just 6 months of owning my car. I brought my car in their service center twice while under warranty and they told me it was "fixed". Conveniently one month out of my warranty my tranny goes out. read more

Great experience at Bill Pierre Ford. Highly suggest speaking with Country to find the right type of Ford for you.

Terrible, terrible, terrible!!..... sums it up! Would NOT honor advertised price from their web site for a new Escape. Mistakes happen, but after calling multiple times (James) to make sure everything was on the up and up and was told that everything was good we fought the traffic and went north. The "floor manager" was good for nothing. Very deceptive... bait and switch. Was told by another Ford dealership that if it "got to be a circus" at Pierre Ford to come see him. He will honor his advertised price. So, we left feeling tricked and went to Ford of Kirkland (Barry) and bought a new Escape. If you are in the market, just go to Kirkland and avoid the BS. Complaint submitted to BBB read more

My mom and I were out and about looking at cars on a lazy Sunday, we really weren't planning on buying anything just yet. This was the second dealership we stopped at that day, and Mason (Parker) ran right out to help us. My mom grilled him (as she does very well) and let him know up front we weren't planning to buy that day, and he said that was no problem, he'd still love to show us around. He spent almost 3 hours with us letting us test drive different vehicles. If he didn't know an answer he was very honest and said he'd find out answers to our questions instead of just shooting from the hip. He didn't mind running back and forth with the finance department for us, and he was endlessly patient with all of our questions. We were very impressed! Once he had helped us find the exact car with features we wanted in the used lot (he showed us new cars first of course, but his attitude didn't change at all when we decided to test-drive used vehicles!) he got us into financing within 20 minutes of our test drive, and he sat and talked with us about the car and random things in general so we didn't feel abandoned during our wait. Great sense of humor, a lot of fun to work with. Also, I had to go back the day after the purchase to bring by the spare key to my moms trade in, and Matt (Klein) was assigned to help me get some forgotten personal effects out of the glove box. He too was great- we had to drive to the detail lot up the road, so he snagged the keys to a truck I had never sat in before, and showed me some of the features on the way. Everyone we dealt with was really relaxed, very open to questions, very patient, and a lot of fun to work with. Of all the dealerships I've checked out over the years, this has to be one of my absolute favorites. Thanks guys for the great expience! Will definitely be back. read more

I really like my 2001 Ford F-150. It may be the best 4-wheel vehicle I have ever owned. It is approaching 200,000 miles and is running near perfectly, thanks to Greg Karras and the rest of the folks at Ford Pierre Service Center. My oil changes and other routine service is done while I wait. Greg lets me know how things are going from time to time. This last time they restored the headlights in addition to the regular oil and filter change and checkup. Greg told me my front brakes are down to 40%, but that is still OK. I'll probably get them changed next time in. I'd like a new F-150, but the front ends are now so butt-ugly, and my current truck is running perfectly, so I'll just keep running it. A Mustang would be nice, but my wife doesn't like the low seating position. Whatever new vehicle I get, it will have to be a Ford, so I can keep taking it to Pierre for service. It's that good. Thank you ATB read more

Parts Department: Beware of this dealership. I received a Ford corporate promotion for a new car battery for my Ford Edge. I called to confirm it was in stock and was directed to visit Brian in the parts department. Brian had no idea about the sale battery, said it wasn't in stock, told me it would not work in my vehicle, and upsold me to a more expensive battery with the promise of a rebate and handed me the instructions for redemption. Turns out that Pierre Ford needed to do the installation. I wrote Brian an email over 3 weeks ago explaining my frustration asking for him to resolve his mistakes, his reply was simply "OK". No follow up. I tried to escalate this over a week ago with another email with no response from Brian. Obviously this dealership employee did not understand the Ford corporate sales/rebate programs. Worse yet is the dealership is giving false information to it's customers and not correcting the mistake in a timely manner. I'm sorry Brian, I gave you several chances to take care of this. Recalls: I had a similar experience with a recent Ford recall. Ford corporate finally notified me that the parts were in and to schedule the recall work. I scheduled the recall work, dropped my vehicle off, and got a call later that day. I was told that they had never done this recall before and that parts would need to be ordered. I was even more frustrated that I couldn't pick up my car while awaiting parts because they had already taken it apart! Got home today to find a new recall notice from Ford for defective Takata airbags in my vehicle. Wasn't this all over the news news a long time ago. Did it really take this long to finally notify the customer? Replacements are not yet available so I guess I have to take my chances with injury or death when driving my Ford. I understand that sometimes things fall through the cracks. Pierre Ford seems to be doing nothing to repair it's cracks. Buyer beware. read more

A late update, so they did make up, I don't remember the manager but she was plenty nice to remedy the situation, hence I am upgrading the stars. read more

Had a good experience at Pierre Ford. Richard was very helping in finding us our right car. We recommend the dealership.

I bought a brand new ford explore from Ricky Garza at bill pierre. I will most definitely be purchasing my husbands truck from him also and will recommend Ricky to my friends and family. Thanks so much guys see u soon! read more

My Fiancé and I recently purchased a Ford Escape from Mike K. We had never been here before and had no expectations. Our experience was GREAT. Mike K was very straightforward, nice and easy to work with, I would recommend him to anyone looking to buy a car. When it came to the financial side, that was easy for us as well. They worked great in accommodating our needs. And Charles was AWESOME! He was so nice and great to talk to. I couldn't believe how easy going this process was for us, but so glad it turned out this way! I would highly recommend this dealership to anyone! Cheers. read more

I'm sold. We had a great experience at Bill Pierre Ford on Lake City Way. We've never bought a car from a dealer before, but had a great experience and will go back for our next car. Everyone (from George our original sales rep to Val the finance manager) was professional, knowledgeable and nice. My husband and I went to Pierre Ford with a specific type of car in mind. It wasn't on the lot so George went and got the car for us. George was honest about what he knew and looked up what he didn't. We decided to buy the car that night and had a whole team of people help us. We are very happy with the car, the warranty, the financing, and the process. Not to mention, we're psyched to buy an American car with awesome safety features. Good all around! read more

Great car buying experience!!!! Not pushy, very pleasant transaction and follow up phone call to check if everything was ok with the car :-) read more

Over the past 28 years, I've purchased many new and used cars from dealerships. Bill Pierre Ford has been hands down, the best experience I've had to date. From Jessica Doyle, the very new sales person that listened to exactly what I wanted and didn't try to up-sell me, to Mason, the sales manager that worked numbers and availability for me over several days until he came up with a perfect fit for what I wanted and the price I wanted it for, to the absolute best experience I've ever had with an F&I guy at a dealership. Not only did the F&I guy, Darren Faller, not push me on any extras, or hide total costs by just talking about the monthly payment, he brought me a huge value that I couldn't even have asked for... I can say with confidence, that I WILL purchase from Bill Pierre Ford again simply because of their outstanding personnel! read more

Verry happy with bill pierre ford! Antonio Rodrigues was a great salesmen. he allowed me to browse around and was more concerned about my price range and every day needs then making a sale. Antonio and Nick The manager were honest and straight up in the sale we made. ive been at other dealers including bill pierre chevy who were pushy and only wanted a sale. But Bill pierre ford did a total 180! Even though its the same owner this is the better dealership of the 2! if i didnt have these 2 salesmen be as honest and caring as they were i probably would have walked without makeing a deal and took my buisness else where. I will deffinatley refer all my friends to bill pierre FORD and refer them to Antonio and Nick. read more

Terrible Customer Buying Experience. Andrew Norris is pushy, doesnt listen, would call all the time trying to sell me a Ford Ranger and I said I want a F350. He would forget and leave a message saying same thing two days later. His voice mails were so unenthusiastic as if he was forced to make these calls, that I used one of his pathetic voice mails as an example at our company's sales meeting of how NOT to do sales. They were so bad the whole team was laughing. Bill Pierre DOES NOT KNOW TRUCKS. They have very few trucks, other dealers have far more in inventory, which is an indication of how well they sold last year. More you sell, the more allocation you get for next year. They dont know their inventory. They try to aggresively push 2011s instead of new. They tried to push used. They don't listen, their internet skills are awful. Andrew Norris didn't even know his email address. Who would hire someone who doesn't know how to use email? Then the Bill Pierre sent me an email thanking me for buying a Ford Focus that I never bought., I gave up and went to another dealer and it was night and day difference. I am 50 years old and have bought several cars, including the truck fleet at my company. I can say easily that BIll Pierre Ford was the worst customer service and new truck buying experience I have ever seen. Worst ever. read more

I just recently purchased a 2005 Jeep Liberty from Pierre Ford (originally I wanted a Ford Escape but couldn't find anything I was absolutely in love with - until this Jeep) and I couldn't be happier with it. A few years ago I had a car break down pretty close to the dealership (it was pouring rain and dark) and the manager saw what was happening and told me to come in and look for a car and that they would help me get something amazing. I definitely was impressed with Pierre then. Myself and my boyfriend have made several trips to the lot to look at cars that seemed right for us, after many dissatisfying trips, we finally found the vehicle I was happy with - the Jeep Liberty. I was a first time buyer at a dealership and even though there was some hiccups along the process (ie. car light being out, minor issues) Jeff (one of the new salespersons) made it a very fun and personal experience. Jeff helped us out each visit, listened, and didn't shove cars that we weren't interested or way over our budget down our throats. He makes it very personal and it's like you're going car shopping with a friend. Definitely go ask for Jeff when you go in to look for a car, he's great and made it as easy as possible (even though I'm picky) to get the car I really love. (Thank you, Jeff!) read more

Normally I do not write reviews but today I have to. We have visited the Pierre Ford today trying to see the difference between Mustang and Camaro and to sort our ideas about which type of car and options we would like to buy. We have been taken exceptionally great care. Our consultant, Richard B. shown us a Mustang Ecoboost and shown us the exterior, interior, as well as driving conditions. Not only he shown us the Ecoboost model, but he also actively suggested we should compare it to Mustang GT in full options. At the end, we also compared these two cars to the Camaro and we finally got idea which car and options we would like to follow with. This took us a lot of time and Richard was all the time nice, professional and thorough. At the end we received a price quote and discussed several financing options. We felt very comfortable both with Richard and his manager. Overall exceptional experience and great customer service. read more

I have my car serviced here. It is easy to make an appointment online. They follow up and give me a reminder by calling me. They do a nice job! read more

Their website (and CarFax website) listed my ideal 2010 Subaru Impreza as available. Called to make sure. Talked with Grant just after they opened at 8:45am, who said that it was still available. We made an appointment for 10:00am, same day. He said he would get it ready for a test drive for when I arrived. However, I show up, was greeted outside by Grant (in the rain), who said that the car had been sold, but he had a great 2018 model that I would like. I had called, he had confirmed. Classic case of bait-and-switch, and a total waste of my time. Won't do business with them. read more

I purchased a 2007 Ford Edge from Kosal My. He is very knowledgable. He knew what he was talking about and he gave me an awesome deal. I don't mind paying a little more for the car because I know these guys have families to feed, but don't overprice me. I wasn't born yesterday. I recommend, if you go to bill pierre, ask for Kosal My. read more

When I called, Berry spoke with me and treated me in a decent, clear and friendly manner. A welcome experience after a terrible call with Kirkland ford. Thank you Berry. I hope our in person experience is just as pleasant. read more

Terrible experience and waste of time. Can't believe I spent so much of my Friday here!!! A good part of the time I was there I was just ignored! Then a weird sales guy decided to help me, and in no time was ushering me over to their "special finance" department because I had some "credit issues". I had come in to look at a Toyota (I don't like Ford) and the whole time he kept trying to sell me a brand new Ford! I don't want to spend 16k for a Ford!! Fords are crap and ugly! My boss has one (that she had purchased new) and it's always got issues... You know what Ford stands for - Fix Or Repair Daily!!! Anyway, most of the staff totally ignored me, and the guy who did "try to help" totally ignored my wishes and seemed focused on selling me a new Ford which I did not want! All I wanted was to check out the Toyota why didn't you tell me I was just wasting my time?! Very frustrating experience. Out of all the dealerships I visited over a 3 week period, Bill Pierre Ford and Pierre Moneymart were by far the WORST!!!!! Very high pressure, fast talkers and they do NOT care about you or what you want!! Enormous waste of time. I had to take a shower when I got home, felt so gross after all that! There was alot more to it, but I am tired of typing and you are probably tired of reading ;) Just go to the Nissan dealership in Tacoma they are amazing!!!! They actually want your business, interest rates are the best, and their cars are much more reliable (and attractive!) :) read more

Purchased my Toyota Highlander two months ago and was satisfied with the vehicle transaction and experience. I suggest you thoroughly inspect your used vehicle, I was missing a few minor items from the vehicle, such as manual, and rear bumper panel. Overall I have no issues. read more