Terrible customer service. They cancelled the appointment on the day of the appointment via email…read more No phone call or text. I wasn't checking email but happened to since I arrived to the appointment early. I called to speak to the owner and got their voicemail.

Lien is amazing! Her work is top tier, really clean and meticulous…read more I showed her an inspo pic and we tried the Otka gel polish brand and they came out wonderfully. Thank you Lien!

Super friendly & an amazing artist. I love the private setting for health reasons as well as my…read moresocial anxiety. Literally the best nail tech/artist I have ever been to.

Best nails of my life and nicest nail artist I've ever experienced in my many years and places…read morealong the way! I waited for so long to get in with Gabby...literally stalked her Instagram for over a year I think... when I saw she finally had room for a new client I pounced---and now that I've been seeing her for months I understand why she's in such high demand. Don't sleep on it when she says she has an opening! First of all she has been so kind and accommodating from the jump. Second, her work is impeccable EVERY SINGLE TIME. She uses top tier materials and aims for perfection without fail. I'm so glad I waited for her and got into a regular spot in her schedule. I see her every three weeks no matter what and my nails haven't ever come off before I see her again, and this is a huge deal for me bc I wash my hands a hundred times a day. Then there's the nail art--she is so up to date in the trends that things I think are new are old news to her lol. She can hand paint the coolest detailed art, too. Highly recommend this super sweet and talented woman!

Long overdue on this review !! Fatima made my nails fabulous!! They lasted for 2 weeks with no…read moreissues. First time with gel extensions. She was so kind and professional. Would definitely come back :) the appt app was easy to deal with too ! Thank you for pampering me

Really happy with my nails. Fatima did an amazing job, and my nail art is super cute! She repaired…read morea couple of nails, and they are perfect. I asked for art and told her to do whatever she wanted based on a picture of my dress and she nailed it (pun intended). They're smooth, even, she did a great job on my cuticles. They're super comfortable and wearing so well. I will be back when I'm back in town.

I was debating writing this, I haven't had this bad of nails in a very long time. I had scheduled a…read moregelx and had to reschedule, I quickly agreed to the new date and didn't realize that it rescheduled to just gel, which I take accountability for not completely reading the full message. She worked around it and called her boss (next client) to see if she could come a little later. My baby was with me due to unforeseen circumstances and it was a little awkward. The owner showed her a Barbie doll and was helpful toward that situation. My nails she messed up on didn't put the bonding glue on a nail and continued. They seemed fine till I left and noticed 2 of the nails completely crooked and when messaged about it she said she adjusted the tip for nail bed and Is out of town and to file it cause that's what she would do. My other fingers were straight, never had a problem before. It was on a Friday and by Monday a couple of the nails were falling off and broken. I don't do much with my hands so for 80$ nails and 20$ tip, to fall off within less than 3 days isn't great. I have paid way less and they lasted longer and looked better and if not they would have me come back in and take off the nail and re-do it. A second one split 5 days in, they looked rushed and not put on correctly

I booked an appointment with Phoebe at Prism Beauty for a pedicure…read more It is very easy to book an appointment through Prism's website. You select your service, any add ons, artist, day, and time. I scheduled for a Friday, but the artist later texted me to see if I could change my appointment time. I couldn't, so we scheduled for a different day, which was not a problem. There is a $5-$10 price difference between booking with a "senior" or "junior" artist for nail services. I think Prism should reconsider that policy because labeling someone a "junior" artist makes you think you are getting someone who is less experienced or won't do as good of a job and I don't think that is true at all, especially on a basic pedicure or manicure. Prism Beauty is on the corner of a busy main road (Capitola) and a residential street (El Dorado). They do not have a parking lot, so you have to find a spot on the street. When I went, there was nothing available on the residential street close to their building, but I found a spot a little further up the main road. Parking isn't a deal breaker, but definitely give yourself extra time, just in case parking is scarce. When you walk into Prism Beauty, there are manicure stations to your right, lash beds to the left, and two pedicure stations straight ahead. The pedicure stations are on a raised platform with an additional step up to the platform. There is no hand rail from the floor to step nor the step to the platform. If you have any physical disabilities or balance issues, it could be tricky. I would call ahead to see if they have an alternative if you want a pedicure and think the step up would be problematic. I am sure they would also lend a steadying hand if needed. Phoebe was setting up when I walked in. She addressed me by name and was welcoming. She told me to come up and have a seat. I asked if I should choose a color first, but she said she would bring me my options. They have a basket with all of the color options. Reds, pinks, purples, blues, etc. are bundled together, so you can easily find the color family you want and then a specific color. I chose a color, but when Phoebe went to look for it, no luck. She came back and said they have some colors only in gel and the color I chose was one of them. I picked another color, but she said she would also look for something similar. She brought two colors she chose and one was close to what I wanted. I was satisfied, but I did think it would have been easier if I just looked at the polish wall and picked one, since the samples can be misleading in terms of availability. Prism uses pedicure "kits" that come with a scrub, mask, and massage lotion. Phoebe also cleaned up the cuticle with an electric "sanding" tool and used a disposable scrubbie cube on my feet. My feet feel soft. I still have some dry skin on the sides of my outer toes, but they are much improved and look good in open-toes shoes. I paid extra for nail art. I like to get polka dots on all of my toes. My husband is always amused by my polka-dot toes. He judged these dots to be good, but not the best I have had. He pointed out that others have varied the size of the dots to cute effect. These dots are on the small side. Phoebe chatted with me a bit, but I had to initiate most of the talk. The artists working at Prism are clearly friends and the other clients who were there and came in were obviously regulars. They were all talking with one another. I was the outsider. It would have been nice if they had asked me more questions to draw me in, even simple things like if I live nearby or how I found their salon. Overall, I got a very nice pedicure at Prism. I would go back, but I would be very cautious about the days/times I booked due to traffic and parking. I have been trying to find a new nail artist because the person I went to for over ten years moved away from the area. I have tried four places. I would rank Prism #2 of the four for overall feel and outcome, but they win in terms of ease of booking.

Kelly is sweet and a very good manicurist. Steady hand and…read moregood quality manicure! She does all the right things

I was visiting Santa Cruz from out of town and needed a fill. I called Perfect Nails and was able…read moreto get an appointment the same day. I was so happy with my nails! They look wonderful! I only wish I could continue to go to Perfect Nails, but I will definitely go back when I'm in the area!

Great gel manicure and amazing pedicure! Clean.... Prices…read moreare right and the massage chairs comfy!

I noticed that the past few times I've been there the girls get very irritated with some of the…read morecustomers, including myself. This last time if I could get my nails painted first, and then have my gel pedicure done. The girl doing my nails, walked off angrily to go get the nail polish color I wanted and then started yelling in Vietnamese to the other girls. It was obvious to me that she was complaining about me as she walked away because all of the other girls turned and stared at me. I like to think of myself as a very friendly person. I don't think asking for my nails to be painted first and then the gel pedicure was a big thing to ask. I noticed that this has happened before with some other women in the shop. I'm going to try a different nail salon from now on. I think that their owner should take the girls aside teach them to be a little nicer and more respectful.

The expense is prohibitive. The experience was less than fun. The results required retouching. A…read morelocal woman owned a business is so important. I hesitated to put this in. But I wanted to warn people like me who are just starting to get manicures and pedicures, after many years, that it is expensive!

Great mani pedi. I got in on a last-minute appointment, I guess she books out far in advance…read more Highly recommend!

I felt lucky to have been seen on the day I called & was blessed with Rochelle's talent & knowledge…read moreof hairstyles, hair color and products! I loved her energy and the atmosphere in the room she works in.

Have you ever experienced a hair transformation that genuinely changed your life? From the moment I…read moresat in Lisa's chair, I sensed something extraordinary was about to happen. Lisa intuitively knew exactly what I needed. After offering her recommendation and ensuring I was comfortable, she worked her magic. It is truly no exaggeration to call it magic. Lisa has a remarkable ability to see you and know precisely how to enhance your best features. With long hair, I had always resisted significant cuts until meeting Lisa. When she suggested removing six inches, I immediately agreed without hesitation. I trusted her expertise completely, and she exceeded all expectations. Lisa not only removed the damaged ends but also helped me release the energy accumulated in those six inches. While it might sound unconventional, after experiencing Lisa's transformative touch, I felt different. I felt lighter physically, mentally, and emotionally, as if freed from a burden. I have never had a haircut so profoundly impactful on so many levels. Typically, I leave a salon with nicer hair, but with Lisa, I feel truly renovated, rebuilt, and ready for all the good things coming my way. And can we talk about how heavenly it is to have your hair washed by Lisa? Her pressure and touch are perfect, and you can genuinely feel the care she puts into every moment. I would happily pay just for her to wash my hair. Now, as amazing as all of that was, I saved the best for last. I have dark brown hair and asked Lisa for a fun change. From our initial conversation, Lisa already had a clear vision. She bleached and colored my hair with a beautiful array of shades that complement my natural color, skin tone, and personality perfectly. Lisa custom blends colors to ensure they are just right for me, creating a unique look that no one else has. My hair is truly a work of art. People constantly compliment it. It is a fantastic conversation starter and a tremendous confidence boost to hear, "You have gorgeous hair," "Your hair is phenomenal," "I've never seen such complimentary hair colors," "I can't imagine you any other way now," "You radiate" every time people see me. It's incredible! My husband now has several cute nicknames for me and absolutely loves my new look. Lisa has upgraded so many aspects of my life: my appearance, my confidence, and the number of positive interactions I have, to name a few. Truly, Lisa has given me the opportunity to reinvent myself and become the person I truly want to be. I LOVE MY HAIR & I LOVE THE NEW ME!