I have owned multiple homes over the past 40 years and INSOLID is the only company I will allow to…read moreremodel my bathrooms, kitchens and countertops. They are easily the best in Hawaii. Scott, Truston, and the crew are fantastic and very knowledgeable. They will take the time to work with you and listen to your ideas and goals to ensure the finished product exceeds expectations. Every question I had was thoroughly answered. Every time I have used INSOLID the finished product has been beautiful. I HIGHLY recommend INSOLID.

this used to be a good place with excellent the customer service ... service has gotten bad. I…read morereferred friends to Insolid....they never got a call back..by phone or email. There was a few good people, even including the owner. I like a guy named Konrad..was his name. Gotta straighten up your business....it used to be good. Excellent products.

I liked their workmanship. It was their workers that tended to be rude. No call prior and when…read morethey show up, communications was not smooth.

Our small kitchen countertop is lovely in the end, but it is not exactly what we ordered and it…read moretook FIVE MONTHS to be completed. There were so many errors along the way. We chose a quartz that was in stock to save time, so I cannot image what the time-frame would have become if we'd special-ordered something. Summary of some (not all) of our experience: 1. They were back-logged from accepting more orders than they could handle. 2. First measurements were incomplete. 3. Edge was not correct, but re-doing would add "about 3 months" time since they were so busy. They refunded fee we'd paid for the edge, but we have to live with it. 4. Did not fit properly and piece was missing, then took several more weeks for another installer to be available to put in the forgotten piece. 5. The people in the shop were all very nice, but the owner was never on-island and they had to wait for "the boss" to call in to schedule things or decide remedies. They need an on-site manger with some authority. In the end, we are satisfied with the countertop appearance but the hassle and 20 week process would prevent me from recommending Stone Concepts.

We ordered from Chelsea at Big Rock Fabrications and all seemed great. Then attempted delivery…read morebecame an issue. The delivery driver showed up unannounced and left with the delivery at hand. Chelsea, from Big Rock Fabrications assured us that they had not attempted delivery. Delivery was attempted, just as our cameras had recorded. A couple of weeks later, the same truck and Company arrived with our rock. Transport claimed it had not tried to deliver the first time, Big Rock Fabrications told us it had not attempted to deliver as well. The cameras don't lie. However, we were happy to have our rock at hand ,we had a project to get started and we were excited to get started turning our back yard into a piece of paradise on the mainland. Unfortunately, we realized that multiple pallets of rock had arrived cracked and unusable. Once we notified Chelsea at Big Rock Fabrications of the situation with the broken rock that is when the ghosting began. We would call and receive the standard, "we are working on it". Then the phone calls began to be ignored. No information, no call back and no guidance and even hang ups. Basically they were great until they weren't. It is a shame that a business treats their customers this way. We were very patient and dealt with the situation very professionally and with aloha. Our contractor called, the subcontractor called, the homeowners called, all to no avail. They even started to screen the calls. They went out of their way to ignore us. It would have been easier to let us know it could take a while and explain the process. Our family from Hawaii wanted to help us and speak to Big Rock Fabrications. They would assure them that they were looking into it and we should hear from them real soon. Fast forward... we still do not have our rock. We have an unfinished project. We were not ever offered a solution. This is a big lesson for us, the homeowner. We had not updated our home in thirty years. We should have checked the Better Business Bureau (BBB). Had we done so we would have learned that Big Rock Fabrications is not BBB Accredited. That is their choice , but a company that is BBB Accredited builds trust with their customers, advertises honestly, tells the truth, is transparent, honors their promises, are responsive, safeguards privacy, and embody integrity. Big Rock Fabrications did not embody any of these characteristics through our process with them. @HGTV, Renovation Aloha, kamohaiandtristyn, do you really want to advertise and support a company like this? Kamohai and Tristan, each of your homes is so graciously blessed and honored by your Kapuna. We have been so dishonored and mistreated by Big Rock Fabrications, absolutely no aloha spirit. We do not recommend Big Rock Fabrications because if you spend your hard earned money as we did, you will be disappointed. That little piece of Aloha we are yearning for in the mainland, is still not completed. Ultimately, Big rock Fabrications got paid and we did not receive our undamaged rock. The Spencer Ohana

First off we wished they were open on the weekend maybe close on a Sunday & Monday instead. We…read moresurely would have frequented Big Rock a long while ago! And surely we are not the only ones. Well as for the selection of products? We felt like kids in a candy store! They have so much to offer that no one else has! As for service? Chelsea was excellent! She should be the owner if she isn't already. Her customer service was perfect! If I owned a retail business I'd steal her away! Her enthusiasm, product knowledge and creativity deserves recognition. And the rest of the staff? This company should be open on the weekends to every day walk-in homeowners like ourselves. Once the word spreads their sales would go through the roof! So do us all a favor and open at least on Saturdays Big Rock. We're sure you won't regret it!

Excellent service with the helpful staff. Definitely Will recommend to friends and relativesread more

In the middle of a major renovation to my apartment. A good friend suggested I check out Fiddler's…read morefor knobs and possible plumbing fixtures. I did tons of research online and I knew I could probably get everything cheaper ordering from the mainland, but I'm a firm believer of supporting local businesses whenever possible...even if it meant paying a little more. Plus I felt it might be easier to return if I had a change of heart on my selection. From the outside, Fiddler's looked like a small, dated, dusty mom and pop store. I walked in to find the INSIDE exactly what I thought from the OUTSIDE. The fixtures were dusty and unpolished. The decor was very dated and the layout was a mish-mosh of brands, styles, and finishes from different designers. Keep in mind that these finish-products are pricey. I thought, such a disorganized and unwelcoming way to display your nice products...but, what the hell. The first person who approached me was a young lady who looked like she was in the middle of her lunch. I just asked for bathroom accessories and she pointed me in the direction. Cool. The second person who approached me was an older Asian lady. She was curt and almost condescending in her answer to my questions. Horrible! She was so unhelpful that I just ignored her after a minute of interaction and strolled around the rest of the store, being careful not to bump into any dusty, rusty displays. My final thought...local is NOT always better. Went the Fiddler's on a recommendation and will NOT be suggesting this joke of a place to any of my friends. Left the shop without buying anything. Went home to order everything through amazon.com, efaucets.com, and Fergussons (Expensive, but at least the customer service was stellar!). Sidenote: Asked other friends doing major renovations if they heard of Fiddler's, and they had similar stories to mine. Lol...How on earth are they still in business?

I was looking to convert my bathtub to a walk through in anticipation to a double knee replacement…read moresurgery later this year. I compared the prices of three companies and Hawaii Tub Cut was the most reasonable, including the installation of grab bars. Owner Gavin came at the appointed time and was very friendly and professional in converting my tub. He was also nice enough to install my curtain rods which was not part of the job proposal.

We just completed our custom shed by Aloha Woodworx. We are so happy to have so much storage…read morespace! Travis did a great job with all details, and the custom storage racks for all the bins allow maximum use of all the available space. Thanks so much Travis!

Travis and his crew enclosed my patio in front of my front door. Awesome work and the job was done…read morein two days. Excellent pricing too. Now we have our entire garage and walkway to the front door out of the elements. Here's a before and after picture. Thanks Travis.

WOW- LOVE MY LAMP! INCREDIBLE WORK, FAST AND GREAT SERVICE!…read more After searching every provider on OAHU, I found Toni's. It was obvious she was a long-standing business owner who cared deeply for her customer's satisfaction with her work. I had an antique lamp base and a new shade which, I was not sure anyone could make fit together in a visually appealing manner. SHE DID IT! I was overjoyed with the final product. Even better... She knew I had driven from Kapolei and, although I was prepared to leave it for a week, she fixed it on the spot to prevent another long drive for a pickup. TONI- You are the best! This customer will never go elsewhere! MAHALO AND BEST WISHES, Candi

I've had four faded lampshades (two living room, two bedroom) re-covered at Toni's and all are…read morebeautiful! Carol is wonderful to work with and provides years of experience and design expertise. The work was done quickly and flawlessly. My lamps look brand new! This shop is a little treasure in Kaimuki and unlike any other. I highly recommend brightening your home with lampshades from Toni's.

Cris and Jaime are a great pair of professionals. They gave me an accurate quote, on-time…read moredelivery, best cabinets I've seen in a long time and accurate invoice. Great work!