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    Pipe It Right

    4.7 (40 reviews)
    Closed 8:00 am - 8:00 pm

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    SECOND set of holes in ceiling after the whole ceiling had been patched and retextured

    I had a bad experience with Pipe it Right, which finished a re-pipe on my house this week (July 2025) in Mission Viejo. 1. The biggest problem was that the installation crew switched hot and cold water lines for 1/2 of the house - I had hot water going into my upstairs toilet, into the refrigerator, and to the outdoor spigot, and they switched hot and cold on my kitchen sink, master shower, and master tub. How does an experienced crew screw up something so basic? Answer: I don't think they were that experienced. This may be the reason their online reviews only seem to go back three years. And because I didn't find most of these problems until after the all of the ceiling patching was done, they had to cut and patch TWICE. Not fun. Hearing them cut into the sheetrock the second time was painful. Attached is picture of SECOND set of cuts in the kitchen ceiling after it had been completely patched and retextured. And obviously this took more time. 2. Some of the cuts in the wall were pretty bad. See picture. This makes it harder to patch, but the bigger problem is it reflects on the quality of work. 3. When they removed the copper piping, they let water drain out in between the walls next to my downstairs bathroom, so I have staining on the baseboards and they will need to get repainted or replaced (once they dry out). See pictures. 4. Secondary problems. The more times workmen have to come back to the house, the more stuff gets damaged. Dishwasher top got scratched when it was taken out to fix first set of problems. See picture. 5. When the problems became apparent the company definitely was responsive, but communication from Paulina the job coordinator became curt, with no apology, giving the impression that I was somehow the problem. This was infuriating. Michael the salesman had stressed the competency of the workers and the quality of the work, and Paulina said she was sending her "best crew", but that was not my experience. I'm still giving them two stars because the company was responsive to correct the problems (thanks very much to Luis, who was great), because the sheetrock patching job Isaias and his crew did (twice) was superb, and because the new water lines seem to work. But the installation was a trainwreck, the remediation process was frustrating, and I'm now really, really concerned about what issues may be hidden in my walls waiting to pop up in the future. I regret my decision to hire them.

    Kendall V.

    Pipe-It-Right recently did a complete overhaul on our household plumbing in Poway. They replaced our existing plumbing lines with new PEX-A lines, because our old plumbing lines had an accumulation of hard water deposits. They also replaced all our sink and shower plumbing faucets, flushed out our existing water heater, installed a Halo 5 whole house water softener/ filtration system , and added a Moen Smart Valve. Carlos was in charge of the repipe work, and was very knowledgeable, hardworking and professional! Cynthia was very helpful, too, in coordinating our work on site. We used GreenSky to help fund most of the project, and they offered one year of financing with 0% interest. (This was very useful!) We really appreciated how Pipe-It- Right provided all the drywall patching labor & materials, after their plumbing work was complete. The drywall crew was very professional, and did a great job of concealing all the ceiling and wall holes. They cleaned up well after they were finished, and we were very happy with the final result!

    Before: Old Boiler tank

    Pipe it Right is an awesome company to utilize in all things regarding Piping, plumbing and Installation. I was referred to a Representative for the Company Micheal through a mutual Golf friend. I needed 4 Tankless Water heaters installed at my Laundromat as well as remove the enormous old Water Boiler. And Pipe it Right came and did an outstanding job accomplishing all of my goals with this project. They were extremely accommodating by the willingness to do the job during the night so i could avoid having to close the business in the daytime knowing this was New business venture for me. And when I tell you they worked through the night. literally from 8pm until 3pm the next day. The commitment to finish the job was tremendous. Issac and his crew was awesome and even revisited after installation to work out a few kinks propmtly. Pipe it Right is a 5 Star company that i strongly recommend. From Laundry Owner

    George U.

    What an amazing plumbing company from Cynthia's and Kelsie's outstanding customer service to Rafael's excellent knowledge and skills. Rafael showed up on time and was ready for the task at hand with a smile and terrific customer service skills. The entire job took approximately 2.5 hours, and I had a new shut-off valve, pressure regulator, and spigot, all American made products. The line was tested and cleared of air, and what a difference the newly installed components made. Anyone looking for quality plumbing at very competitive pricing and top shelf skill, expertise, and customer service must give Pipe it Right Plumbing a call! You will certainly be happy with the results. Make sure you request Rafael AKA "Ralph."

    Kitchen sink
    Martie L.

    Update: The consistently wonderful Cynthia arranged for Luis to come back to my home, look at the damage, and clean most of the mess. To his credit, he was appalled at the lack of pride and care shown by the workers who did the drywall in my home. I have revised my rating up, because the company did make an effort to make it right. I can't give them 5 stars, however, because this should not have happened in the first place.

    Garage
    Brian T.

    I had a slab leak several months ago, got it taken care of by a local plumber of good reputation. Not 8 months later I'm dealing with a second leak, nothing to do with the first that I fixed. So naturally I called them first, I said lets make sure this doesn't happen again so lets repipe the entire house, their reply "We don't do that, however we work with a company that specializes in whole house repipes, call Pipe it Right". So although I found that to be odd, I called and spoke with a nice young lady by the name of Cynthia, she set up an appointment to have an estimator come out. As part of my due diligence, I called out 2 additional companies, so I could compare pricing, they were both familiar with "Pipe it Right". The estimator, Jim I think his name was, was patient, explained everything to me, took me through the process and answered questions I didn't even know I had. After reviewing all the bids, although Pipe it Right wasn't the cheapest, they instilled confidence so I selected them. I have a 3 bathroom home, these gents showed up promptly, led by a gentleman named Alberto and was able to completely repipe my entire house with PEX and have my water back on that day. I think they may have put about 80 holes inside and out of my home and I literally was devastated looking around. I waited a few days for my local city inspector to approve and sign off the work. The following day after the inspection the "hole closing crew" showed up led by Humberto, these gents closed and textured the entire house including the stucco work in just one day. WOW!!!! This was a tremendous undertaking that I thought would take months to get through, 10 days from my first call for an estimate, the entire job was complete. I was extremely happy with drywall and stucco work, water is flowing and I have a lifetime guarantee that is transferable if I decide to sell my home. Great work ladies and gents of Pipe it Right!!!!

    Before the job was done.

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    4 months ago

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    Thank you for great review Farsheed glad we were able to help.

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    1 year ago

    I was referred to them by a friend for a re-pipe. Now i know why, they are great! I would use them if you are looking for a re-pipe!

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    Thank you for reviewing us. It was a pleasure working with you Allison

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    4 years ago

    Great customer service. Cynthia is fabulous. So thankful we chose Albert and his crew to do our repipe.

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    Review Highlights - Pipe It Right

    What an amazing plumbing company from Cynthia's and Kelsie's outstanding customer service to Rafael's excellent knowledge and skills.

    Mentioned in 15 reviews

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    The Water Heater Company did an excellent job replacing our 20-year-old water heater. One thing I…read morereally appreciate about this company is that they take the time to thoroughly inspect the issue, clearly explain what's going on, and provide multiple options without any pressure. Our technician, Erik Z., was punctual, professional, respectful, and extremely knowledgeable. After completing his initial inspection, he called me to explain the situation in detail, walked me through my options, and let me choose the solution that best fit my needs and budget. I never felt pressured to purchase additional services, and he was honest and informative throughout the entire process. Once the installation was complete, Erik followed up with me and provided a comprehensive home analysis report, diagnosis report, after-installation photos, and the invoice. The entire experience was smooth, organized, and efficient from start to finish. This is the second property where I've used The Water Heater Company, and both experiences have been outstanding. Scheduling an appointment is always quick and easy, and every technician I've worked with has been friendly, courteous, and professional. I highly recommend The Water Heater Company to anyone looking for honest, reliable, and high-quality service.

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    Pipe It Right - plumbing - Updated July 2026

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