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Pipe It Right

4.7 (40 reviews)
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SECOND set of holes in ceiling after the whole ceiling had been patched and retextured

I had a bad experience with Pipe it Right, which finished a re-pipe on my house this week (July 2025) in Mission Viejo. 1. The biggest problem was that the installation crew switched hot and cold water lines for 1/2 of the house - I had hot water going into my upstairs toilet, into the refrigerator, and to the outdoor spigot, and they switched hot and cold on my kitchen sink, master shower, and master tub. How does an experienced crew screw up something so basic? Answer: I don't think they were that experienced. This may be the reason their online reviews only seem to go back three years. And because I didn't find most of these problems until after the all of the ceiling patching was done, they had to cut and patch TWICE. Not fun. Hearing them cut into the sheetrock the second time was painful. Attached is picture of SECOND set of cuts in the kitchen ceiling after it had been completely patched and retextured. And obviously this took more time. 2. Some of the cuts in the wall were pretty bad. See picture. This makes it harder to patch, but the bigger problem is it reflects on the quality of work. 3. When they removed the copper piping, they let water drain out in between the walls next to my downstairs bathroom, so I have staining on the baseboards and they will need to get repainted or replaced (once they dry out). See pictures. 4. Secondary problems. The more times workmen have to come back to the house, the more stuff gets damaged. Dishwasher top got scratched when it was taken out to fix first set of problems. See picture. 5. When the problems became apparent the company definitely was responsive, but communication from Paulina the job coordinator became curt, with no apology, giving the impression that I was somehow the problem. This was infuriating. Michael the salesman had stressed the competency of the workers and the quality of the work, and Paulina said she was sending her "best crew", but that was not my experience. I'm still giving them two stars because the company was responsive to correct the problems (thanks very much to Luis, who was great), because the sheetrock patching job Isaias and his crew did (twice) was superb, and because the new water lines seem to work. But the installation was a trainwreck, the remediation process was frustrating, and I'm now really, really concerned about what issues may be hidden in my walls waiting to pop up in the future. I regret my decision to hire them.

Kendall V.

Pipe-It-Right recently did a complete overhaul on our household plumbing in Poway. They replaced our existing plumbing lines with new PEX-A lines, because our old plumbing lines had an accumulation of hard water deposits. They also replaced all our sink and shower plumbing faucets, flushed out our existing water heater, installed a Halo 5 whole house water softener/ filtration system , and added a Moen Smart Valve. Carlos was in charge of the repipe work, and was very knowledgeable, hardworking and professional! Cynthia was very helpful, too, in coordinating our work on site. We used GreenSky to help fund most of the project, and they offered one year of financing with 0% interest. (This was very useful!) We really appreciated how Pipe-It- Right provided all the drywall patching labor & materials, after their plumbing work was complete. The drywall crew was very professional, and did a great job of concealing all the ceiling and wall holes. They cleaned up well after they were finished, and we were very happy with the final result!

Before: Old Boiler tank

Pipe it Right is an awesome company to utilize in all things regarding Piping, plumbing and Installation. I was referred to a Representative for the Company Micheal through a mutual Golf friend. I needed 4 Tankless Water heaters installed at my Laundromat as well as remove the enormous old Water Boiler. And Pipe it Right came and did an outstanding job accomplishing all of my goals with this project. They were extremely accommodating by the willingness to do the job during the night so i could avoid having to close the business in the daytime knowing this was New business venture for me. And when I tell you they worked through the night. literally from 8pm until 3pm the next day. The commitment to finish the job was tremendous. Issac and his crew was awesome and even revisited after installation to work out a few kinks propmtly. Pipe it Right is a 5 Star company that i strongly recommend. From Laundry Owner

George U.

What an amazing plumbing company from Cynthia's and Kelsie's outstanding customer service to Rafael's excellent knowledge and skills. Rafael showed up on time and was ready for the task at hand with a smile and terrific customer service skills. The entire job took approximately 2.5 hours, and I had a new shut-off valve, pressure regulator, and spigot, all American made products. The line was tested and cleared of air, and what a difference the newly installed components made. Anyone looking for quality plumbing at very competitive pricing and top shelf skill, expertise, and customer service must give Pipe it Right Plumbing a call! You will certainly be happy with the results. Make sure you request Rafael AKA "Ralph."

Kitchen sink
Martie L.

Update: The consistently wonderful Cynthia arranged for Luis to come back to my home, look at the damage, and clean most of the mess. To his credit, he was appalled at the lack of pride and care shown by the workers who did the drywall in my home. I have revised my rating up, because the company did make an effort to make it right. I can't give them 5 stars, however, because this should not have happened in the first place.

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Thank you for great review Farsheed glad we were able to help.

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11 months ago

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11 months ago

I was referred to them by a friend for a re-pipe. Now i know why, they are great! I would use them if you are looking for a re-pipe!

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Thank you for reviewing us. It was a pleasure working with you Allison

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4 years ago

Great customer service. Cynthia is fabulous. So thankful we chose Albert and his crew to do our repipe.

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Review Highlights - Pipe It Right

What an amazing plumbing company from Cynthia's and Kelsie's outstanding customer service to Rafael's excellent knowledge and skills.

Mentioned in 15 reviews

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Efficient Plumbing - Friendly and knowledgeable plumbers are apart of our team here at Efficient Plumbing.

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Our 15 year old water heater started leaking and I called our go to plumbing company that we have…read morebeen using for many years now. Thank you Efficient plumbing yet again for your service and timely installation. When we called my husband scheduled the plumbers Steve and Hector to come out the following day. They had a look at my water heater and determined it needed to be replaced. We had been wanting to get a new tankless water heater for quite some time but my husband wanted to wait until we were in need of replacing our current hot water heater tank. Steve gave us a quote for replacing our current 75 gallon water heater with a tankless Navien model that would go in our garage in the same place as our old water heater. The price was fair and we agreed to go with the work. Later that morning Efficient Plumbing ordered our tankless water heater, delivered it, removed our old water heater and installed the new tankless water heater for us. They did an amazing job with all the necessary modifications to make the conversion from tank to tankless and we were thrilled with the end result. We now have endless hot water that we once never had. Efficient Plumbing has once again came to our rescue when we have been in need of a plumber! They are the best plumbers and I will continue working with them on any future projects or improvements that we may need.

A few weeks ago we woke up to find a bubble in our dining room ceiling from water that had been…read morefilling up while we were asleep! This is any homeowners nightmare and I called Efficient Plumbing right away. We have used them for many years and sadly this wasn't our first water leak. Evelin answered the phone and walked me through on how to shut the water off to the house immediately to stop the water damage. Hector came out within the hour and got to work diagnosing our issue. He is knowledgeable and very experienced and we always feel like we are in good hands. Our ceiling was opened and it turned out to be a copper pin hole leak on the water line in the ceiling above the dining room that feeds our master bathroom. Hector skillfully repaired the water leak and also advised us to consider a whole house repipe since this was not our first leak. They gave us their estimate the same day for the whole house repipe and even offered to credit the repairs made with Hector towards the repipe which was a big help. We decided to move forward and had them repipe our whole house the following week. They got it done in one day and everything went great! A few days later the drywall was patched up and we were all done! There are many many plumbers in our area but after years of consistent quality workmanship and customer service, I only use and trust Efficient Plumbing.

Just Right Services - The two installers from Just Right Services, Chris and Guillermo were great. Post-install shot along with me.

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Summer is around the corner so I wanted to get a tune up for my HVAC. I inquired through yelp and…read moreit messaged 5 places so I just went with the earliest appointment. I had low expectations as my previous technician with a different company from last year barely did anything and did not even check our drain line inside the home. McShane was our technician and he's the reason I'm even leaving a 5 star review. He explained what he was doing and answered all my questions. He was respectful of the property, used shoe covers before entering, and asked permission before moving things around. You notice those little things when you've had a bad experience in the past. I would say the value is also worth it. It was $85 for the tune-up. I was obviously looking for something cheaper but you get what you pay for. Overall great service!! This company will now be my go-to for my HVAC needs!

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Pipe It Right - plumbing - Updated May 2026

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