100% DO NOT RECOMMEND! The service technician showed up 20 minutes before the tracking system showed they would arrive - this is a new house and vacant but I live a block away. I was at the property within 3 minutes of receiving the call and let the technician in the house. While I plugged in my computer, he asked where the water heater was. I let him know it was in the attic, logged into my computer, and before I could look up (~10 seconds) he walked out the front door, got in his car and left without saying a word. I'm not sure how these guys are still in business. read more

The most dishonest company. They will tell you to your face that something is working when it is clearly not useable. I would not recommend them at all. read more

Such a ripoff!!!! They came over to my home to give an estimate of a job that needed to be done. They charged $475 just for the estimate, the technician was not even there for 15 mins. They never sent the estimate and we finally called, a few days later we received a text for a final estimate of $2,779 for a job we had already gotten done because they took so long. The work cost with the other company was $650. I DO NOT RECOMMEND THIS COMPANY! read more

IN addition after having a new company inspect the water heater I found out it only needed a very small part replaced (which cost me less than $6.) This is after pipe doctor247 told me to buy a brand new water heater. That would have cost me thousands!!! Thank god I found someone more reputable. read more

I had an exceptional experience with PipeDoctor 247! I was assigned to them through my OneGaurd home warranty and Josh came out promptly to assess and diagnose my hot water heater which had been leaking and was placed in my condo unit in 2006- it was clearly time to be replaced. Even after a part didn't work on the new unit, Josh and his team contact the manufacturer and he was back the exact same day with the part needed and ensured it was fixed and functioning before leaving. Their customer service is amazing and thorough and answered all of my questions prior to Josh coming over. I am extremely happy with my experience and am grateful I was paired with them as a contractor through my warranty! read more

I am stuck having to use this company for a hot water replacement due to my warranty company. After many calls to my warranty company they told me that it is too late to change from Pipe Doctor but at the same time this company is under review with the warranty company. Why would they assign a company that is under review? If you have FIRST AMERICAN warranty you must request anyone else other than Pipe doctor. If you wait until they are assigned - you are too late. I had a second opinion on replacing my hot water heater and it was 1/2 what this company is charging me for "extras" to meet compliance with the city. Furthermore, they charge the customer to use a credit card and they want payment prior to correcting the issue. They prefer zelle or cashiers check. First American says that this is because of the size of the company (small) and that they have customers that don't pay in the end due to the work they recieved. This alone is such a huge red flag. Obviously, unhappy customers. Read the reviews and take them seriously. Meanwhile, I am out 1,700 due to relying on the warranty. read more

The technician was great. He came in and fixed two toilets so fast! He respected my home by covering his shoes before entering my home. He was very knowledgeable, professional and nice. read more

If I could rate this "plumbing" company a -10 I would! They did a terrible job repairing a simple pvc pipe connected to my outdoor spigot. A 3 year old could have fixed it properly, instead this company after two months of me trying to contact them said their repair was by "code". I wonder what "code" they are talking about when they ruined my outdoor pvc connections and left my spigot pointing to the sky! Yes, they did not place the water spigot horizontally (proper direction), instead they left it pointing to the sky! Stay away from this company unless you want to waste $500 for something completely unacceptable! The technician said he did not have the right parts - why did he even start in the first place! He should have waiting until he had the "right" parts. Unbelievable! Heading to small claims for sure! I could not upload pics but man, completely unacceptable! read more

They came to fix my pipes after they burst. They did replace the pipes with PVC pipe, but they way it was installed, was apparently the cheap quick "shark" method. Not only that, but they also did not clean up after they left and didn't make sure I had running water coming out of my faucets. This was a huge issue because I have galvanized piping in my house. As a result, just built up in my faucets, resulting in me having to get a hotel room until I had another company come out to correct their negligence and having to replace ALL of my faucets in my house. I reached out to PipeDoctor 247, they responded once, but I provided my information, they never followed up. I fell taken advantage of! DO NOT USE THEM! read more

Worst customer service. They will not accommodate any time frames and will hang up on you.

Like other reviewers, our home warranty company chose PipeDoctor to come to our house and quote replacement of our outdoor tankless water heater following the Texas winter storm in Feb '21. The company quoted us $7,500 for replacement, a job that one year ago when we initially purchased the unit, cost us just under $3,000. Absolutely disgusted, we hung up with them. We instead used Radiant who charged us $3,090 for the entire job. A week after sending us the $7,500 quote, PipeDoctor texted to confirm if we still wanted the replacement unit and noted the full cost would be $4,975. I reminded them that a week prior they quoted $7,500 and they said it was due to "supply and demand." Actually, that's called price gouging and it's illegal. I feel extremely bad for anyone forced to use this company by their home warranty company. For anyone looking to hire their own plumbing team and pay out of pocket, RUN. Shady business practices are at play here. Believe the reviews. read more

Gerrod was extremely kind and professional. He was committed to getting the job done and took careful attention to ensure the work area was left clean and in order. Overall such a positive experience and outstanding customer service! read more

One leaking pipe in the garage from the freeze and they charged $525 for little more than half hour of work. Ridiculous. And if you don't go with their repair after they give you their ridiculous price, they charge $125 for a "trip fee". read more

PipeDoctor 247 - Repair site in the garage - Plumbing Near Me

My garbage disposal stop working, so I requested service through First American Home Warranty, and they assigned the job to PipeDoctor 247. I immediately checked Yelp for reviews on this company and was quite worried after seeing the low ratings. With a sense of unease, I waited for their technician to arrive. However, my experience turned out to be quite different from the reviews--it was excellent. Blair arrived punctually within the scheduled time window, and I actually received a text when he was on his way, so I had a good estimate of his arrival time. He brought his own shoe covers and put them on before entering my home. After inspecting my garbage disposal, he just replaced it with a new one. There was no hassle or back-and-forth; everything went smoothly, and the replacement was done in under an hour. Besides the $85 service fee I initially paid to my warranty company, I didn't have to pay anything extra out of pocket. Overall, I'd like to reassure those reading reviews here: if your warranty assigns PipeDoctor 247 to you, don't worry too much. At least, my experience was great. read more

This company sent a tech out to our home to view a water leak. The tech had to climb in the attic to view the leak. The tech may attempted to be careful but ended up causing a crack in our ceiling that now needs repair. This was on dry wall and over 10 feet away from the leak area. When the companies answering service was notified, we were told that this was due to the leak. I took pictures and a video of where the leak showed ( had a water stain on the ceiling) and how that spot was wet, but where the crack was located was dry and over 10 feet away. The young lady was rude and informed me that her manage would have to contact me back at his convenience. To top it off it ended up being a roofing issue not a plumbing issue. Now we also have a cracked ceiling. Not professional or receptive to the issue and the owner will be contacted as this is UNEXCEPTABLE!!! read more

We didn't have an experience with the plumbing. However my girlfriend had an experience with an AWFUL AGRESSIVE DRIVER. He was riding her tail on hwy 35 in San Marcos at 80 mph. He didn't like her speed, so he went into the left lane and passed her. He was towing a trailer with his F-150, and cut in front of her and hit her L/F tire and wheel causing her to move around while driving fast. It scared her, he was trying to run. She chased him down and took video's of him. Cops were called and this prick DID NOT get a ticket from San Marcos PD. Although his company is responsible for the damages. What I'm trying to say, the company hires RUDE employees that don't care about your safety or you AT ALL. So call someone ELSE..... read more

We were forced to use this company through our home warranty. We had flooding in our house with water coming up from under toilets. They came out and in 12 min said they fixed the issue - there was a clog in the drain. Sure. 10 hours later our house flooded again. Same areas. Same issue. They REFUSED to come back to check on their own work. We have now been without water in our house for 5 days... read more

from Fort Worth Texas Crappy company, please don't waste your time or your money. Very unprofessional when they came to my home and was in a hurry to head off to another appointment. They Did a lousy job, and when I called back to have them come out the next day to check as the issue still existed they requested I pay another $70.00 upfront. Save yourself the headache and DO NOT USE THIS COMPANY. read more

Pipe Doctor 24/7 is ALWAYS on time, professional and educational. 2nd time with Gerrod as our tech, he did a through diagnosis of the problem and patiently answered all my questions. HIGHLY RECOMMEND. read more

WORST COMPANY EVER!!! We were stuck with this pathetic excuse for a plumbing company by our home warranty company. While snaking a clogged line in our upstairs bathroom the technician Durand got the snake stuck and broke the pipe. He ran water through the pipe to make sure the line was clear which ended up pooling in the downstairs bathroom ceiling. When he left is when I discovered the damage. Between calling the home warranty company and Pipedoctor247, I was able to get Durand back out. He fixed the broken pipe. Durand apologized several times stating that "things happen". I was then instructed to call the girls in the office and they would let me know how to proceed to get the damages fixed. After several days of calling their office I finally got someone to call me back and they stated that they would have to talk to their supervisor and call me back. After several more days of calling them back I finally got someone to answer and they told me that the technician was going to be responsible for fixing the damages. After several more days and phone calls I was told that the technician had contacted a contractor to fix the sheetrock and they should be contacting me. That contact was never made so I called back again and offered to have a contractor fix the damage and bill Pipedoctor247 directly. I was told by Tiffany that her supervisor authorized me to proceed. I got a quote and because I didn't trust that they would really pay the sheetrock contractor, I sent them a copy of the quote. I then received an email from the owner of Pipedoctor247, Mr. Josh Beck RMP 42363, stating that they were not responsible for the damages no matter what the technician said and that Tiffany was no longer with the company (I had just talked to her 2hrs. earlier). Now we're stuck with the cost of the repairs. Steer clear of this company and if your home warranty company tries to send them to your house, make them send someone else. read more

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Our hall toilet clogged and we called our home warranty. When their first company told us it would be 2 weeks they set up Pipe Doctor. How grateful we are they did. Blair came out the same afternoon and had us fixed and ready to go. He was very friendly and completely explained what he did. We could not be more pleased. I recommend them highly read more

Pass on these guys! only interested in the $75 cash service fee. I learned a lesson about trying out my home warranty coverage. read more

DON'T USE THIS COMPANY! They said we poured acid in our garbage disposal to purposely break it!! Who does that!?! Why would I damage our own kitchen and cause water damage....Josh Beck is just a plain idiot read more

My water heater broke down and my warranty company assigned my claim to Pipe Doctor. They were quick to come and identify the issue, I explained to them that I needed the issue resolved quickly. They were very helpful and within couple of days they came and replaced it. Thank you Nicole and thank you Van ... you guys are fantastic. read more

Extremely bad service. The technician Gerrod was very rude and did not fix the issue. They are only interested on getting money from Home Warranty, I am amazed with the rude behavior this guy had. Never use their services. read more

My experience was the same as everyone else's. They wanted cash and did a poor job and I was also stuck with them due to Home Warranty of America (who, it turns out, as over 1600 publically viewable complaints against them with the Better Business Bureau themselves). FWIW, if HWA sticks you with them, too, they will not budge on your having to have them come out, but you have the right to get a second company to come out and resolve the issue. read more

I have had a significant plumbing issues since moving into my home 8 years ago and have dealt with many plumbers that treated symptoms of problems but let the actual problems go untreated, resulting in major problems/damage. That is not the case with Pipe Doctor. I've been fortunate enough to have Blair tend to any issues for the past several years and he has been great. He is clearly very experienced and willing to take the time to educate you on how to prevent future issues. Not only is Blair efficient and effective, he is also considerate and has solid customer service skills. Thank you, Pipe Dr., for the continued exceptional service you provide. read more

Never use their service, 0 star if possible .. came to fix via warranty and never fixed , please read the other reviews (on yelp or Google ) as well just don't go by my opinion alone , 112 out of 133 one star reviews that is 84.2% bad experience ,this speaks volumes about the service provided, the consensus opinion about pipe doctor is horrible, I have given my feedback to the warranty company as well , do your due diligence read more

Same as the folks on here with negative reviews. Home Warranty recommend company to clear a drain. Well we had the plumber come to clear a double vanity drain - ended up making a huge mess in my house with his shoes and around the sinks. The sinks were empty but some how managed to make the situation worst where both sinks were full. He basically gave up and told me that he couldn't clear the drain, and that a vent clean out is needed and it won't be covered under warranty and will cost $550! Well knowing this guy didn't even bring an electric auger inside to clear the drain - I knew it wasn't done properly, and prompted me to find someone else before I spend another dime on them. In fact, I hired another plumber (paid out of my own pocket) and was a fraction the cleanout cost that they were going to charge me. The plumber we hired said that the vent cleanout wouldn't even be needed for this type of clog. read more

DO NOT USE THIS COMPANY. We have a reputable home warranty company that uses this company. They came to our house to fix a clogged plumbing pipe, pulled off the toilet in the half bath, snaked the line and then charged us over $500 for 30 min work. They had us pay via Venmo to a personal account (guy said it was his boss's account) which I am sure was untrue so we couldn't get a refund. Needless to say, I called the home warranty and they said the toilet removal WAS COVERED and this company would call to refund us. Haven't heard a peep in over two weeks and now will file a formal complaint. Also, the clogged pipe issue wasn't fixed because it backed up two days later. I called them to come back out and they never returned my call. I went to HD, rented a 100 ft snake, pulled off the toilet, snaked the line and never had anymore issues. The guy used a 50ft snake which obviously wasn't long enough. Beware, there are a lot more negative reviews than postive ones. read more

My home warranty company recommended Pipe Doctor 247 but I am disappointed with the company. The plumber jumped to conclusions prematurely and was quick to recommend repairs that he estimated at $1750 to $2200 to fix which another plumber did for under $200. That's right- ten times higher than what it should have cost! He recommended running a new pipe around the house and through some walls but the other plumber was able to clear the blockage and verified the pipes were now in great condition. When I asked Pipe Doctor 247 why they wouldn't go through the crawl space he said that no one could fit under the house. I knew this was not true because I have had a plumber and my home inspector go under there in the past. He claimed that the pipe could not be cleared, but he did not seem to even try. The other plumber cleared the blockage in no time at all. This plumber seemed quick to jump to conclusions based on incomplete information and recommended the most expensive option rather than the best option. read more

Did a good job on the work he did. Asked for an estimate for other work. The estimate was off the charts. Unacceptable. My wife and I are seniors at risk. The tech showed up without a mask. Unacceptable. read more

Pipe Doctor 24.7 has done 2 jobs for me. Both issues were quickly and responsibly handled. They were sent by OneGuard. Blair also took the time to explain what was wrong and what needed to be done. In one case he explained how one of the issues could be avoided in the future. I recommend them without reservation. read more

They were out a little over a week ago. I went through a Home Warranty company. First let me start by saying they are very difficult to get a hold of. Very rarely do they answer their phone. The first problem occurred when they came out and could not find a clean out for my main sewer line. They said they would have to charge me an additional $275 for pulling a toilet and replacing it. I looked at my warranty and it said I was covered. He said it did not cover it in this scenario. It need to be unplugged so I forked over the $275. The next day my Home Warranty company sent an email for me to review how everything went. I complained about having to pay the additional $275 out of pocket. Well guess what? The Warranty Company contacted me and told me that the toilet removal and replacement were supposed to be included in the repair and that they would send me a check for $275. The guy who came out to do the work said they guarantee it for 30 days and to just call them direct to get it taken care of. Now today, 10 days later it is backing up again. Apparently the guy doing the work did a half assed job. I called them to have them come back and now all of a sudden the guy who came out said he never told me that about the 30 day warranty. Then Joe had the nerve to tell me they can come back out for $125 to diagnose the problem. Then they would tell me how much more it would be to fix the problem. Why didn't they diagnose it the first time and make sure they did a good job? Probably because they didn't have to. Now my warranty company won't take care of it either saying they only snake the sewer line 1 time a year. Whatever you do.... DO NOT USE THIS COMPANY FOR ANYTHING!!!! read more

Stay FAR, far away. This place seems to be a scam. They essentially took my $75 trade call fee, did absolutely nothing, had me going in circles for week, went back on their word, then told me to just find another plumber. Horrible customer service. They are so rude. They also rarely answer the phone. I created a business for them in Round Rock because I did not initially find this listing, so read my detailed review there. But they also operate out of Round Rock, so good to have the listing there as well regardless. https://www.yelp.com/biz/pipe-doctor-24-7-round-rock Do your homework. You can find consistent negative reviews saying the same thing and accusing them of scams or horrible customer service as well under various listings and names and locations on Yelp, BBB, Angies List, Homewarranty consumer review website, etc. You can find them under Beck's Plumbing or PipeDoctor247. They have listings and reviews in the Austin area, Tyler, Tx, Ronoake, Tx, and in Detroit area. License/RMP # 42363 read more

They were sent out by out warranty company for our water heater. It was a simple plug and play job. Well not for PipeDoctor... sent our warranty company 1k worth of "modifications" that had to be done which cost more than it just cost me to buy the water heater and replace it my self. I called them and no real justification for the prices other than those are the things they charge for when replacing a water heater even though they don't pertain yo my system or house like the $125 permit that I don't need because I live in the county and not the city or the $225 electric modification for a new plug that cost $17 and three screws... there was $700 more on their list. Scam. Good thing this single mom and her two teen sons had a free hour and know how to use a few tools or we would have had to fall for this. read more

Have been sent here by home warranty many times and always satisfied. Even if the problem happens to return so do they very promptly.

You can't call yourself PipeDoctor 247... TWENTY-FOUR SEVEN ... and take a week to show up to work on a clogged toilet. Canceled my request with First American Home Warranty because that's just plain ol' dumb. read more

Our water heater broke almost two weeks ago. They came out the same day to assess the situation and recommended a new unit. They sent the assessment to our home warranty company. Our home warranty company's process was atrocious but I found every interaction we had with the Pipe Doctor's staff to be pleasant, helpful and professional. When the install day finally came, 8 days after the initial call, Blair, the tech, removed our old unit and then told me that our new unit wasn't up to par so he took it back, got another one the same day and installed it. He even walked my husband through some upgrades and processes for us to be aware of going forward. I truly appreciate the extreme professionalism of this company and I would recommend them to anyone going through something similar. read more

If I could give this company 0 stars I would! They just tried to completely scam and rip us off! Run! Run! Run! read more

PipeDoctor 247 - This is the truck of the man who tried to rip my family off! - Plumbing Near Me

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